Manage Restore Hyper Wellness

How to cancel restore hyper wellness in the philippines and avoid unwanted charges

What is restore hyper wellness and how the membership works

Restore Hyper Wellness is a wellness and recovery studio chain that operates across multiple countries through a recurring membership model. The service offers IV drips, cryotherapy, infrared sauna sessions, hyperbaric oxygen therapy, and other recovery treatments-all paid for through monthly membership credits rather than pay-per-visit fees.

You sign up for a monthly plan, receive a set number of treatment credits each billing cycle, and redeem those credits at any participating Restore studio location. If you do nothing, your membership renews automatically on your billing date each month, and the charge hits your card again.

The membership plans and what you actually pay

Restore Hyper Wellness offers two main recurring membership tiers in the Philippines. Both charge you monthly, not as one-time purchases, so ongoing costs add up quickly if you are not actively using your credits.

The pricing above is converted at the approximate exchange rate of 1 USD to ₱56.5. Your actual charge may vary depending on your card issuer and current exchange rates. If you are paying through an international card from the Philippines, add bank fees to these amounts-your total cost per month could exceed ₱17,000 or ₱17,500 with processing charges.

Why many members decide to cancel

The most common reason Filipino subscribers cancel Restore Hyper Wellness is simple: they do not use enough credits to justify the monthly cost. A ₱10,735 membership only makes sense if you visit the studio regularly. If you book one session per month and leave 7 credits unused, you are essentially throwing money away.

Another reason members cancel is the lack of local support. Restore Hyper Wellness is a US-based brand with no verified Philippines-specific customer service team, no local hotline, and no local payment options like GCash or Maya. If you signed up while traveling or through a US studio account, your cancellation may be tied to that international billing system rather than a unified portal.

Finally, some members simply forget their active membership after their initial enthusiasm fades. A charge of ₱10,735 or ₱16,385 appearing on your statement months later can feel like a surprise-especially if you had not planned on using the studio that month.

Your consumer rights when canceling a recurring subscription in the philippines

What the consumer act of the philippines says about recurring charges

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a recurring membership. The law requires that businesses clearly disclose the cancellation process to you before you sign up. If Restore Hyper Wellness made it deliberately difficult or impossible to cancel-or if the company buried cancellation instructions-that violates your consumer rights.

Under the Consumer Act, you have the right to cancel your subscription without penalty if the company fails to provide clear, accessible cancellation methods. If Restore charged you after you submitted a cancellation request in good faith, and that charge was processed more than 5 business days after your request, you can file a complaint with the Department of Trade and Industry (DTI).

When to escalate your complaint to the DTI

If Restore Hyper Wellness refuses to cancel your membership, ignores your cancellation request, or continues charging you after you asked to stop, the Department of Trade and Industry (DTI) is your government escalation point. The DTI's Consumer Complaint and Dispute Resolution System handles cases where companies violate the Consumer Act.

You can file a complaint online at DTI.gov.ph or visit your nearest DTI regional office. Bring screenshots of your cancellation request, proof of the unwanted charges, and any email correspondence with Restore support. The DTI can compel the company to refund you and may impose penalties on Restore if they find the company acted in bad faith.

How to cancel restore hyper wellness: step-by-step methods

Step-by-step cancellation through the restore website or app

Your first cancellation attempt should be through Restore's self-service portal, because it creates an instant digital record. Follow these steps carefully to avoid delays.

1. Log into your Restore Hyper Wellness account on the website or mobile app using your email and password.
   • If you forgot your password, click "Forgot password?" and reset it before you proceed.
   • If you used Apple ID or Google login, you may need to log in that way again.
2. Navigate to your account settings or profile page.
   • Look for a menu icon (three horizontal lines) or a gear icon labeled "Settings."
   • Select "Membership" or "Billing" from the menu.
3. Find your active membership plan and select "Cancel membership" or "Manage subscription."
   • Do not click "Pause membership" unless you want to temporarily suspend rather than fully cancel.
   • Select "Cancel" only when you are certain you want to stop all charges.
4. Read any cancellation confirmation message and select "Confirm cancellation" or similar.
   • Screenshot this confirmation page with the date and time visible.
   • Note any confirmation number or reference ID displayed on screen.
5. Check your email inbox for a cancellation confirmation email from Restore within 2 to 4 hours.
   • Save this email to a folder labeled "Cancellations" for your records.
   • If no email arrives within 6 hours, proceed to email support.

Pro tip: Cancel at least 5 to 7 business days before your next billing date. If your membership renews on the 15th of the month, submit your cancellation request by the 8th at the latest. This buffer gives Restore's team time to process your request before the system automatically charges you again.

Cancellation by email if self-service does not work

If the self-service cancellation button does not appear or you receive an error, contact Restore support directly via email. This method creates a written record that protects you if a dispute arises later.

1. Send an email to contact@restore.com with the subject line: "Cancellation Request - [Your Full Name] - [Last 4 Digits of Card]"
   • Use formal but friendly language so your email is taken seriously.
   • Include your full name, email address, phone number, and account email address.
2. In the email body, state clearly: "I request the cancellation of my Restore Hyper Wellness membership effective immediately. Please confirm receipt and process this request within 48 hours."
   • Include your membership tier (Level Up or Elevate).
   • State your current billing date (the day your card is charged each month).
   • Mention the last four digits of the card on file.
3. Ask for written confirmation of the cancellation in the same email.
   • Example: "Please send me a confirmation email once this cancellation is processed, including the effective cancellation date."
4. Send the email and wait for a response within 24 to 48 hours.
   • If you do not receive a reply within 48 hours, send a follow-up email marked "URGENT."
5. Save the confirmation email you receive and note the exact date it arrived.
   • This email is your proof of cancellation if Restore charges you again by mistake.

Warning: Do not assume your cancellation is complete until you receive written confirmation. Many members cancel via email but never hear back, only to discover a charge on their card weeks later.

Contact restore support by phone if you need immediate help

If your cancellation is urgent or you have already been charged after attempting to cancel, phone support may be faster. Restore's verified contact number is available on their website, though response times for international callers from the Philippines may be longer than domestic support.

1. Call Restore Hyper Wellness customer support during business hours (times vary by location).
   • Have your account email, membership plan name, and card details ready before you call.
   • Expect longer wait times if calling from the Philippines, as you are dialing an overseas number.
2. Tell the support representative: "I want to cancel my membership effective immediately. Please confirm this in writing via email."
   • Do not simply hang up after a verbal cancellation-insist on email confirmation.
3. Ask for the representative's name, the call date and time, and a reference number for your cancellation request.
   • Write this down immediately after the call ends.
4. Follow up with an email that same day: "Per my phone call with [representative name] on [date/time], I request cancellation of my Restore membership. Call reference number: [number]. Please confirm this cancellation in writing."
   • This creates a paper trail connecting the phone call to your written request.

What happens after you cancel and what to do next

Timeline: when the charges actually stop

Understand that cancellation does not stop your current billing cycle instantly. If your membership renews on the 15th and you cancel on the 10th, you will likely still be charged on the 15th. Restore processes cancellations at their scheduled billing date, not immediately.

Here is the realistic timeline you should expect:

• Days 1 to 3: Restore receives and processes your cancellation request.
• Days 3 to 5: The company updates your account status to "cancelled" in their system.
• Next billing date: No charge occurs on this date because your membership is now inactive.
• Days 5 to 10: You should see your next billing date removed from your account and the status changed to "Cancelled" or "Inactive."

Pro tip: Monitor your bank account or credit card statement around your next scheduled billing date. If a charge appears after you cancelled, you have evidence of an error and can dispute it with your bank immediately.

Your unused credits and what happens to them

Unfortunately, most wellness membership programs do not refund unused credits when you cancel. Restore Hyper Wellness typically forfeits any unused credits on your account when your membership ends. If you had 5 credits remaining on a ₱10,735 monthly plan, those credits are lost.

To minimize this loss, use your remaining credits before your cancellation takes effect. Book sessions or redeem credits for treatments in the days before your cancellation date. If you cannot physically visit a studio, contact Restore support and ask if you can transfer unused credits to a friend or family member-some studios allow this, though it is not guaranteed.

Refund eligibility and how to claim a refund from restore hyper wellness

When restore must refund you

You are entitled to a refund if Restore charged you after you successfully cancelled your membership. You are also entitled to a refund if the company continued charging you for more than 5 business days after you submitted a valid cancellation request.

Under the Consumer Act of the Philippines, businesses cannot charge you for services you did not authorize. If you cancelled in good faith and Restore ignored that cancellation, the charges are unauthorized.

How to request a refund

1. Gather proof of your cancellation request.
   • Screenshot of your self-service cancellation confirmation, or
   • Email confirmation from Restore stating your cancellation is approved, or
   • Written notes from a phone support call (with date, time, and representative name).
2. Send an email to contact@restore.com with the subject: "Refund Request - Unauthorized Charge After Cancellation."
   • Explain the dates of unwanted charges and attach screenshots of your cancellation confirmation.
   • State the charge amount and the date it appeared on your statement.
   • Request a full refund within 10 business days.
3. If Restore does not respond within 10 business days, file a dispute with your bank or credit card company.
   • Contact your bank's fraud or dispute department and explain that you cancelled but were charged anyway.
   • Provide copies of your cancellation confirmation email and the unwanted charge on your statement.
   • Your bank can reverse the charge and refund you within 7 to 14 days.
4. If the refund amount is significant (over ₱5,000), file a complaint with the Department of Trade and Industry (DTI).
   • Visit DTI.gov.ph and file a formal consumer complaint.
   • Include your cancellation proof, the unwanted charge, and Restore's failure to respond.
   • The DTI can compel Restore to refund you and may impose penalties on the company.

Warning: Do not wait passively for Restore to refund you. Companies often hope customers forget about unauthorized charges. Take action within 30 days of the disputed charge for best results.

Common cancellation mistakes to avoid

Cancelling a subscription sounds straightforward, but small errors can leave you paying for weeks longer than necessary. Learn from other members' experiences so your cancellation goes smoothly.

The top mistakes members make

• Clicking "Pause" instead of "Cancel": Pausing your membership temporarily suspends access but keeps the account active. You will be charged again when the pause ends. Always select "Cancel" only.
• Cancelling too close to your billing date: If you cancel on the 14th and your billing date is the 15th, Restore may not process your cancellation in time. The system charges you first, then cancels. Request cancellation at least 5 to 7 days early.
• Assuming a verbal cancellation is final: A support representative may say "You are cancelled" during a phone call, but without written confirmation, you have no proof. Always demand email confirmation.
• Not saving your cancellation confirmation: If Restore later claims you never cancelled, your screenshot of the confirmation is your only defense. Save it immediately.
• Cancelling through a third-party app instead of Restore's official site: If you signed up through Apple App Store or Google Play billing, you must also cancel through that platform. Cancelling in the Restore app alone may not stop App Store or Play Store charges.
• Ignoring unused credits: Use your credits before cancellation, or they disappear. Booking one final session before your cancellation date takes effect could save you hundreds of pesos worth of value.

How stopee helps you stay protected during cancellation

Why you should use a cancellation tracking service like stopee

Cancelling subscriptions manually requires you to remember deadlines, save emails, and follow up on your own. Stopee simplifies this process by helping you track when your membership renews, when you should cancel, and whether your cancellation actually took effect.

At Stopee, we understand that many members like you cancel multiple subscriptions at once. Keeping track of confirmation emails, cancellation dates, and billing cycles is exhausting-which is exactly why Stopee was built. Stopee lets you log all your recurring subscriptions in one place, set cancellation reminders, and even track whether unwanted charges appear after you cancel.

Stopee also keeps a searchable record of cancellation policies and contact details for hundreds of services, including Restore Hyper Wellness. If you ever need to cancel again, Stopee has the information ready for you.

Pricing summary and comparison table

The Elevate Membership offers better value per credit, but only if you actually use 10 or more credits per month. If you book fewer than 2 sessions per month, cancelling and switching to pay-per-visit is cheaper.

Checklist before and after you cancel restore hyper wellness

Your pre-cancellation checklist

• Log into your account and verify your membership tier (Level Up or Elevate).
• Screenshot your membership page showing the plan name and monthly charge amount.
• Note your exact billing date (the day your card is charged each month).
• Use any remaining credits on treatments scheduled before your cancellation date.
• Identify your preferred cancellation method (self-service portal, email, or phone).
• Gather your account email address, the last 4 digits of your card, and your phone number.
• Schedule your cancellation for at least 5 to 7 days before your next billing date.

Your post-cancellation checklist

• Receive and save the cancellation confirmation email from Restore within 2 to 6 hours.
• Note the cancellation effective date mentioned in the confirmation email.
• Check your account 2 to 3 days later to confirm the status changed to "Cancelled" or "Inactive."
• Monitor your credit card or bank statement around your previous billing date to ensure no charge appears.
• If a charge appears after cancellation, contact your bank's dispute department within 30 days.
• Keep all cancellation emails and screenshots for at least 12 months in case you need them later.

Summary and next steps

Cancelling Restore Hyper Wellness in the Philippines is straightforward once you know the steps. Start with self-service cancellation through your account portal, request email confirmation, and monitor your next billing date to ensure the charges stop. If Restore ignores your cancellation request or continues charging you, escalate to your bank or the Department of Trade and Industry (DTI).

Remember that the Consumer Act of the Philippines protects you. Restore must honour your cancellation request within 5 business days, or you are entitled to a refund of any unauthorized charges.

For ongoing protection and peace of mind, Stopee helps you manage all your recurring subscriptions-including memberships like Restore Hyper Wellness. Track your cancellation deadlines, save confirmations, and get reminders before charges hit your account. Stopee has helped thousands of consumers cancel unwanted subscriptions without stress or surprise charges. Visit Stopee today to add Restore Hyper Wellness and any other recurring services to your cancellation tracker.

Restore hyper wellness contact information

Email support: contact@restore.com

Website: restore.com

Support page: restore.com/contact-us

For consumer complaints in the Philippines: Department of Trade and Industry (DTI), dti.gov.ph

For subscription tracking and cancellation reminders: stopee.com