Manage Restore Hyper Wellness

How to cancel Restore Hyper Wellness and stop recurring charges

What is Restore Hyper Wellness

Restore Hyper Wellness operates as a membership-based wellness platform centred on in-centre treatments like cryotherapy, IV drips, and recovery therapies sold through recurring monthly plans. Members pay a fixed monthly fee and receive monthly credits to redeem for services at physical locations. The business model relies on auto-billed subscriptions rather than one-off purchases, which means understanding your cancellation options is essential to avoid unwanted charges.

How the service works and what you actually pay for

When you join Restore, you commit to a recurring monthly membership that grants you a set number of credits per billing cycle. These credits function as your purchasing power within the platform and can be applied to different treatments at varying rates. The company operates physical branches in the United States, and their membership structure is tied to in-centre access rather than digital delivery, which affects how you cancel and where you seek support.

Your credits come with an expiration policy. If you do not use them by the end of your billing month, they disappear-you lose the value you paid for. This is a critical detail because many members discover too late that unused credits carry no rollover benefit, making it easier to feel like your money was wasted if you cannot visit a location regularly.

Membership tiers and what they cost

Restore offers three primary membership levels, each with different monthly costs and credit allocations. The table below shows the structure so you can see exactly what you are paying and what you get in return:

*Converted from USD at approximately 1 USD = RM4.72 for Malaysian reference only. Actual charges appear in your statement currency.

Availability in malaysia and why it matters for cancellation

This is the critical issue for Malaysian members: Restore Hyper Wellness currently operates no verified locations in Malaysia. Their official locations page lists branches across the United States only, primarily in Texas and Ohio. This means you are dealing with a foreign merchant account, US-based billing systems, and support routes that are not localised to Malaysia.

The absence of a local branch creates real friction when you want to cancel. You cannot walk into a Malaysian office, you cannot call a local phone number, and your query may travel through US customer service channels where timezone delays and unfamiliar local consumer protections can complicate your experience. Additionally, because no local pricing in MYR is published directly by the company, you have limited transparency about the exact amount Restore will charge you in ringgit on your next billing cycle.

If you were charged after signing up abroad, or if your membership is linked to a specific US location you no longer visit, the stakes feel even higher. This is where Stopee exists to guide you through the exact steps to reclaim control of your account and stop unwanted charges.

Why cancellation matters and when you should act

Your decision to cancel Restore Hyper Wellness is a personal one, but the timing of that decision directly affects whether you avoid another charge.

Common reasons members cancel

Some of the most frequent reasons people reach out to Stopee about cancelling Restore are straightforward. You may have moved and no longer have access to a branch in your new location. You may have signed up during a trial or promotional period and realised the cost does not match your actual usage. Many members discover they cannot use their credits fast enough-the monthly allowance exceeds what they can realistically consume before expiry, making the membership feel wasteful.

Others cancel because they are charged unexpectedly after changing their payment method, or because they assumed a one-time treatment cost instead of a recurring subscription. Some simply find they prefer other wellness providers or cannot justify the monthly expense alongside other health commitments.

When you absolutely must cancel to avoid the next charge

The golden rule is this: you must cancel before your next automatic billing date. Restore Hyper Wellness will charge your card on the same day each month, and once that charge posts, your options for reclaiming the money narrow significantly. If your next billing date is 15 days away, you have 15 days to initiate cancellation. Miss that window, and you will face a refund request instead of prevention.

Check your most recent billing statement or your account dashboard to identify the exact date of your next charge. Write it down. Set a phone reminder for one week before that date. This proactive approach is the difference between a clean cancellation and a frustrating refund dispute where the company argues they had already processed the charge in good faith.

How to cancel Restore Hyper Wellness

Your cancellation method depends on which account access you have and which channel the company accepts requests through.

Preparation steps before you cancel

Before you submit a cancellation request, take these essential prep steps to protect yourself if a dispute arises later:

1. Log into your Restore account and screenshot your current membership tier name, price, and active status.
2. Note the exact date of your next automatic charge from your billing section.
3. Screenshot your account dashboard showing your current credit balance and expiry date.
4. Check whether any unused credits expire this month-use them if possible to recover value.
5. Save a copy of your last payment confirmation email or statement line showing the charge amount.
6. Write down the branch name or location linked to your account, if applicable.

Pro tip: Email yourself copies of all screenshots immediately. Create a dated folder called "Restore Cancellation" in your email so everything is timestamped and centralised if you need to escalate later.

Cancellation via account settings (online)

Most membership platforms allow you to cancel directly through your account dashboard. This is the fastest route if it is available to you:

1. Visit the Restore Hyper Wellness website and log into your account using your email and password.
2. Navigate to the Account, Settings, or Membership section (usually in a dropdown menu or left-side navigation panel).
3. Look for options labelled "Manage Membership," "Subscription," "Billing," or "Cancel Membership."
4. Select the option to cancel, pause, or downgrade your membership.
5. Follow any prompts asking you to confirm your decision. The system may offer you a discounted rate to stay-decline if you truly want to cancel.
6. Complete the cancellation and take a final screenshot showing the cancellation confirmation message or date.
7. Check your email immediately for a cancellation confirmation email from Restore. If you receive one within 5 minutes, save it to your folder.

Warning: If you do not receive a confirmation email within 1 hour, do not assume the cancellation succeeded. Contact customer support to verify.

Cancellation via email or customer support contact

If the online dashboard does not show a visible cancellation option, or if the system is unclear, reach out to Restore directly via their customer support channels. Here is the step-by-step approach:

1. Visit the Restore Hyper Wellness website and locate their Contact Us or Help section.
2. Look for email addresses, live chat, or a contact form. Record the exact email address or support page URL.
3. Compose a brief, clear cancellation email to customer support. Use a subject line like "Request to Cancel Membership-Account [Your Email]" and include your full name, email, membership tier, and the reason for cancellation (optional but sometimes helpful).
4. In the email body, state: "I request immediate cancellation of my membership effective today. Please confirm cancellation and confirm that no further charges will occur. My next billing date is [DATE]. Please send a cancellation confirmation email within 24 hours."
5. Send the email and note the exact date and time you sent it.
6. Monitor your inbox and spam folder closely. Restore should reply within 1 to 3 business days.
7. When they confirm cancellation via email, save that email to your folder and screenshot it as well.

Pro tip: Send your cancellation email at least 5 to 7 days before your billing date. This buffer gives the company time to process your request and prevents crossed wires if the automatic charge attempts to post while your cancellation is still being reviewed.

Cancellation via phone (if available)

Some members prefer to speak directly with a representative. If Restore lists a phone number on their website:

1. Call the number during posted business hours (US Eastern Time is typical for US-based companies).
2. Have your account email, membership tier, and next billing date ready to share.
3. Clearly state: "I want to cancel my membership immediately, effective today. I understand no further charges should occur after today."
4. Ask the representative to repeat back the cancellation date and confirm no future charges are scheduled.
5. Request they email you a cancellation confirmation as well.
6. Note the call time, representative name (if given), and any confirmation number provided.
7. Follow up with an email referencing the call: "This is to confirm our phone conversation on [DATE] at [TIME] where [NAME] agreed to cancel my membership effective [DATE]."

Warning: Phone-only cancellations are risky because there is no automatic written record. Always follow up with a confirmation email that references the call. This protects you if the company later claims no cancellation request was made.

What happens after you cancel

Cancellation does not always feel final in the moment, and that uncertainty can be stressful-but there are concrete steps you can take to verify success.

Verification within the first week

Once you receive a cancellation confirmation, your next priority is verification. You want absolute certainty that Restore will not charge you again:

1. Log back into your account 24 to 48 hours after cancellation and check your membership status. It should show "Cancelled," "Inactive," or a similar status.
2. Check the Billing or Payment History section to confirm no new charges appear.
3. Review your bank statement or credit card online portal. Watch for any pending transactions or holds labeled "Restore."
4. If your next billing date was within 7 days of your cancellation, monitor closely on that date. No charge should post.

If your account still shows as "Active" or "Current" after 48 hours, or if you see a charge post despite your cancellation request, contact Restore again immediately and reference your original cancellation confirmation.

Credential and payment method review

Even after cancellation, Restore retains your payment method on file unless you explicitly remove it. Some members find it reassuring to delete their stored card information:

1. Log into your account and navigate to Billing or Payment Methods.
2. If there is an option to delete or remove your saved credit card or payment method, select it.
3. Confirm deletion. This prevents any accidental reactivation in the future.

Pro tip: Do not delete your payment method if you still have active credits you plan to use before your account fully closes. Wait until after your final visit.

Refunds and what you can recover

Your refund eligibility depends on when you cancel relative to your billing date and what your membership terms allow.

Refund scenarios for malaysian members

Malaysia's Consumer Protection Act 1999 grants consumers certain rights, though they apply differently depending on whether Restore is classified as a distance seller and how quickly you cancel:

How to request a refund

If Restore charged you after you requested cancellation, or if you want to recover unused monthly fees, submit a formal refund request:

1. Compose an email to Restore customer support with subject line: "Refund Request-Membership Cancellation [Your Account Email]."
2. Explain the situation clearly: "I cancelled my membership on [DATE] but was charged [AMOUNT] on [DATE]. I request a full refund of [AMOUNT] to [CARD ENDING IN XXXX]. Please confirm receipt of this request within 24 hours."
3. Attach screenshots of your cancellation confirmation, your billing statement showing the charge, and your account status showing "Cancelled."
4. Send via email and monitor for a response within 5 business days.

If Restore denies your refund or does not respond within 10 days, you have escalation options under Malaysian consumer law.

Your consumer rights in malaysia

Understanding your legal protections empowers you to hold Restore accountable if they fail to honour your cancellation or refund request.

Consumer protection act 1999 and automatic renewals

Malaysia's Consumer Protection Act 1999 protects you against unfair contract terms and misleading conduct. Specifically, if Restore is a distance seller (selling services at a distance, without face-to-face contact), you may have a 7-day cooling-off period from the date you entered the contract or received your first service.

Additionally, the Act requires that automatic renewal terms be presented clearly before purchase. If Restore did not clearly disclose that your membership would auto-renew monthly, or if you were not given a straightforward cancellation mechanism, that is a violation of the Act that strengthens your case for a refund or chargeback.

Escalation to the ministry of domestic trade and consumer affairs

If Restore refuses your cancellation, ignores your refund request, or continues charging you after you cancelled, you can lodge a formal complaint with Malaysia's consumer authority:

1. Visit the Ministry of Domestic Trade and Consumer Affairs website (www.kpdnkk.gov.my) or contact your local District Consumer Affairs office.
2. Prepare documentation: screenshots of your account, cancellation confirmation emails, billing statements, and your correspondence with Restore.
3. File a complaint citing the Consumer Protection Act 1999 and describing the specific violation (e.g., "Charged after cancellation request," "Refused refund despite cooling-off period").
4. Provide Restore's contact details and your account information.
5. The Ministry will investigate and may compel Restore to issue a refund or provide a remedy.

This escalation is free and carries weight. Many companies resolve disputes quickly once a formal authority becomes involved.

Pricing comparison and payment breakdown

Understanding what you actually pay each month helps you decide whether cancellation is the right move or whether a membership downgrade might work instead:

The Elevate tier offers the best per-credit value if you use all 14 credits monthly. The Core tier is cheapest but limits you to Core Therapies only. If you are cancelling because the cost is too high but you still value occasional treatments, consider downgrading to Core instead of cancelling entirely.

Common cancellation mistakes to avoid

Cancellation is simple in principle, but small oversights can create frustrating disputes-and we hear from members at Stopee about these patterns all the time.

Mistake 1: assuming silence means cancellation

You submit a cancellation request and hear nothing back. Days pass. You assume the company is processing it. Then your card is charged again and you realize your request was lost or ignored. The mistake is not following up. Always verify cancellation within 48 hours and escalate if you do not hear back within 5 business days. Your cancellation is not real until you have written confirmation.

Mistake 2: cancelling too close to billing date

You cancel on the 28th of the month, and your billing date is the 1st of the next month. That is only 3 days. If the company is processing cancellations manually or if there is any delay in their system, the charge may still post because it has already been queued. Cancel at least 5 to 7 days before your billing date to create a safety buffer.

Mistake 3: only cancelling online without backup

You use the online cancellation button and see a confirmation page. Weeks later, you are charged again and cannot find that confirmation anywhere because online systems sometimes lose records. Always follow online cancellation with an email or phone call that references the cancellation. Create a written record that persists.

Mistake 4: not checking your account status after cancellation

After you cancel, your next step should be to verify your membership status changed. Logging back in 48 hours later and seeing "Active" instead of "Cancelled" tells you something went wrong. Many members skip this step and discover the problem only after another charge posts.

Mistake 5: deleting the cancellation confirmation email

You receive your cancellation email, feel relieved, and delete it to clean up your inbox. Months later, a charge appears and you cannot find the confirmation. Keep all correspondence related to your cancellation in a dedicated folder forever. You may need it for a chargeback dispute or Ministry complaint.

Checklist for safe cancellation

Use this checklist to ensure you cancel Restore Hyper Wellness correctly and protect yourself from further charges:

Contacting Restore Hyper Wellness directly

Because Restore operates no Malaysian locations, all contact must route through their US-based support channels. Here is what we know about their contact options:

Visit the Restore Hyper Wellness official website (restore.com) and look for a "Contact Us," "Help," or "Support" link. This page should list a customer service email address and may include a phone number or live chat option. Given their physical location in Austin, Texas, response times may reflect US business hours (Central Time). If you do not receive a response within 48 business hours, follow up again.

Pro tip: Always keep copies of communications with Restore, including the exact email address or phone number you used, the date and time you reached out, and confirmation of what you requested. If the company later claims they never heard from you, you have timestamped proof.

When to keep your membership instead of cancelling

Cancellation is not always the best answer. Consider whether you should stay if any of these apply:

If you are on the fence, consider downgrading to a lower tier before full cancellation. The Core Membership at RM146 monthly is significantly cheaper and still grants access to in-centre Core Therapies.

Final summary and next steps

Cancelling Restore Hyper Wellness is straightforward if you follow these core principles: cancel at least 5 to 7 days before your billing date, verify cancellation in writing, check your account status 48 hours later, and monitor your card statement on your billing date to confirm no charge posts. If Restore refuses to honour your cancellation or continues charging you, Malaysia's Consumer Protection Act 1999 and the Ministry of Domestic Trade and Consumer Affairs are your enforcement tools.

Stopee has helped thousands of consumers cancel unwanted memberships, recover refunds, and take control of their recurring charges. Whether you decide to cancel outright or explore a downgrade option, the key is acting before your next billing date. Use this guide as your step-by-step companion-take the screenshots, send the emails, keep the confirmations, and never assume silence means success.

Your financial security is worth the extra few minutes of verification. Stopee is here to guide you through every step, and your cancellation is our priority. Start today, confirm within 48 hours, and reclaim peace of mind.