Manage Vsa Breeze Wellbeing

How to cancel Vsa Breeze Wellbeing and stop unwanted charges

Understanding Vsa Breeze Wellbeing and why you might want to cancel

Vsa Breeze Wellbeing is a health and wellness subscription service that offers guided breathing exercises, ambient soundscapes, mental wellness tools, and self-discovery support through a digital app and web platform. The service operates on an auto-renewing billing model, which means your account charges you automatically at the end of each billing cycle unless you take action to cancel beforehand.

What Vsa Breeze Wellbeing actually offers

When you sign up for Vsa Breeze Wellbeing, you gain access to a library of breathing techniques, meditation-style ambient sounds, progress tracking for your wellness journey, and interactive self-care tools designed to support your mental health routine. The service targets people seeking daily wellness support without requiring a therapist or counsellor, making it attractive for busy professionals and students across Malaysia.

Most users subscribe through one of three channels: the official website, Apple App Store, or Google Play. This distinction matters significantly because each channel has its own cancellation process, and deleting the app alone will not stop your billing if you subscribed through the web platform.

Pricing structure and what you are being charged

Vsa Breeze Wellbeing offers multiple plan tiers, typically ranging from RM24 to RM28 per month or per week depending on which platform you use and which plan tier you selected. The exact amount may vary based on your location in Malaysia, current promotions, and any applicable sales tax or platform fees.

Many users start with a free or discounted trial period. If this applies to your account, you must cancel at least 24 hours before your trial ends, or you will be automatically charged for the full subscription. This is the most common trigger for unexpected charges, and it catches people off guard regularly.

Your consumer rights when cancelling in malaysia

What the consumer protection act 1999 means for your cancellation

Malaysia's Consumer Protection Act 1999 protects your right to cancel subscription services under specific conditions. The Act requires that any recurring charge service must give you a clear way to withdraw from the agreement without penalty, and the cancellation process must be as easy as the sign-up process.

If Vsa Breeze Wellbeing makes cancellation deliberately difficult, unclear, or more complex than signing up, you can escalate your complaint to the Ministry of Domestic Trade and Cost of Living (MDTCCL) or file a complaint with the Consumer Claims Tribunal if the charge amount qualifies (typically under RM5,000).

Pro tip: Keep screenshots and emails documenting your cancellation attempt. If the company charges you again after you cancel, this evidence is essential when disputing the charge with your bank or pursuing a complaint with the consumer authority.

Your right to a refund after cancellation

The Consumer Protection Act does not automatically guarantee a full refund after cancellation, but you have strong grounds for a partial refund if you cancel mid-billing cycle and the company has not yet provided the service for that period. For example, if your monthly renewal is on the 20th and you cancel on the 5th, you can reasonably request a refund for the unused portion of your subscription.

If you were charged due to failure to cancel a free trial (the company's system error, not yours), you have grounds to request a full refund of that unintended charge. Document everything and escalate through Stopee's guidance if the company refuses to cooperate.

How to cancel Vsa Breeze Wellbeing by subscription method

Before you cancel: essential checks to prevent future charges

The most common reason people feel frustrated after cancellation is that they believe they have cancelled, only to discover a charge appeared weeks later. Prevent this by taking five minutes to confirm three things before you start the cancellation process.

First, identify which platform you used to subscribe: the official website, Apple App Store, or Google Play. You can check this by looking at your bank statements and identifying which entity charged you (Apple, Google, or the Breeze company directly). Second, save a screenshot of your current subscription status, renewal date, and plan name. Third, keep your account email address and latest transaction receipt accessible throughout the process.

• Log into your account and take a screenshot of your current subscription plan and renewal date
• Check your bank or credit card statement and identify the billing entity (Apple, Google, or Breeze)
• Confirm the email address attached to your account
• Save the date you received your last charge and the next scheduled renewal date
• Make a note of any free trial end date if you are still within the trial period

Cancel Vsa Breeze Wellbeing if you subscribed through the website

If you signed up directly on the Breeze Wellbeing website (not through an app store), follow these steps to cancel your subscription through their official portal.

1. Visit the Breeze Wellbeing website and log into your account with the email address you used when you signed up
   • Go to the login page at the top of the site
   • Enter your email address and password
   • If you cannot remember your password, click "Forgot password" and follow the email recovery steps
2. Navigate to your account settings or subscription management page
   • Look for a "Settings", "Account", or "Subscription" link, usually found in the top menu or profile dropdown
   • Select "Manage subscription" or "Billing"
3. Locate your active subscription and select "Cancel subscription" or "Delete plan"
   • You may be shown a survey asking why you are leaving; you can skip this or provide feedback as you prefer
   • Do not close the page until you see a confirmation message
4. Confirm the cancellation when prompted
   • The system will ask you to confirm that you want to cancel
   • Click "Yes, cancel my subscription" or the equivalent button
5. Screenshot the confirmation page showing your cancellation is complete
   • Save this image with today's date in the filename
   • Note the confirmation number or cancellation date if provided
6. Check your email for a cancellation confirmation message from Breeze Wellbeing within 24 hours
   • If you do not receive this email, log back in and verify the subscription shows as cancelled
   • If it still shows as active, contact Stopee for guidance on escalation

Warning: Do not delete your account immediately after cancelling your subscription. Deleting your account is a separate action and may prevent you from disputing future charges if the cancellation does not process correctly. Wait at least seven days after cancellation confirmation before deleting your account.

Cancel Vsa Breeze Wellbeing if you subscribed through apple app store

If you subscribed through the Apple App Store (whether on iPhone, iPad, or Mac), Apple handles your billing and you must cancel through Apple's system, not through the Breeze app itself.

1. Open the Settings app on your Apple device (iPhone, iPad, or Mac)
   • On iPhone or iPad, tap the Settings icon on your home screen
   • On Mac, go to System Settings
2. Tap your name at the top of the Settings screen
   • This opens your Apple ID profile
   • On Mac, select "General" then "Apple ID"
3. Select "Subscriptions"
   • You will see a list of all active subscriptions linked to your Apple ID
4. Find "Breeze Wellbeing" or "Vsa Breeze Wellbeing" in the list and tap it
   • If you see multiple entries, select the one with the current renewal date
5. Tap "Cancel subscription" or "Edit subscription"
   • If you see "Edit subscription" first, tap it, then select "Cancel subscription"
6. Confirm the cancellation by following any prompts
   • Apple may ask you to rate your experience or confirm you want to cancel
   • Tap the confirmation button to finalize the cancellation
7. Screenshot your subscription list showing Breeze is no longer active
   • Save this confirmation image for your records

Pro tip: Apple sends a cancellation confirmation email immediately to the email address associated with your Apple ID. If you do not receive this email within an hour, check your spam folder or repeat these steps to confirm the cancellation processed.

Cancel Vsa Breeze Wellbeing if you subscribed through google play

If you subscribed via Google Play (on Android devices), Google manages your billing and you must cancel through the Google Play app or Google Play website.

1. Open the Google Play app on your Android device or visit play.google.com on a web browser
   • If using the mobile app, tap the profile icon in the top right corner
   • If using a web browser, click your profile picture in the top right
2. Select "Manage your Google Play account"
   • On mobile, you may see "Subscriptions" directly in the menu
   • On the web, look for "Payments and subscriptions"
3. Tap or click "Subscriptions"
   • This shows all active subscriptions tied to your Google account
4. Find and select "Breeze Wellbeing" or "Vsa Breeze Wellbeing"
   • The subscription displays your renewal date and the amount you are being charged
5. Tap or click "Cancel subscription"
   • Google will ask you to confirm and may show you a cancellation survey
6. Confirm your cancellation in the prompt
   • Tap "Yes, cancel subscription" or the equivalent button
7. Wait for the cancellation confirmation screen and screenshot it
   • Google sends a confirmation email to your registered email address
   • Check this email within two hours to confirm cancellation was processed

Warning: Uninstalling the Breeze app from your Android device does not cancel your Google Play subscription. You must use the steps above to stop billing. Stopee has seen many users waste time reinstalling the app, only to discover they are still being charged.

What to do immediately after you cancel

Verification steps to confirm your cancellation is complete

Cancelling your subscription is only half the battle. Many people feel unsure whether their cancellation actually worked, especially when multiple platforms and companies are involved. Take these steps within 24 hours of cancelling to verify the cancellation is genuine.

First, check your email for a cancellation confirmation from either Breeze Wellbeing, Apple, or Google (whichever platform you cancelled through). If you do not receive this email within 24 hours, log back into your account and verify that the subscription no longer shows as active. If it still appears active, repeat the cancellation steps or contact Stopee for escalation advice.

Second, mark your calendar for the date your next renewal was supposed to occur. Monitor your bank account or credit card on that date and the days immediately following. If you see a charge from Apple, Google, or Breeze after your cancellation, this indicates the cancellation did not process successfully, and you need to dispute the charge immediately.

Disputing an unwanted charge after cancellation

If you cancelled your subscription but a charge still appears on your bank statement, act within 30 days of the charge. Most banks and credit card companies allow you to dispute charges for up to 90 days, but the sooner you act, the stronger your case.

Contact your bank's customer service and inform them you cancelled the subscription before the charge date. Provide your screenshots of the cancellation confirmation, your cancellation confirmation email, and the transaction record showing the unwanted charge. Your bank can initiate a chargeback, which forces the merchant (Breeze, Apple, or Google) to refund you or prove the charge was authorized.

Pro tip: If Stopee has helped you track your cancellation steps, include a summary of these steps in your dispute. Banks take documentation seriously, and Stopee's step-by-step guidance demonstrates you made a genuine effort to cancel properly.

Common mistakes people make when cancelling

Errors that delay your cancellation or cause future charges

Cancellation confusion is frustrating, especially when you have taken what feels like the right steps. The mistakes below explain why your cancellation might not have worked and how to avoid them the next time.

Deleting the app instead of cancelling the subscription: The single most common error is uninstalling the Breeze app from your phone and assuming your subscription is cancelled. Deleting an app only removes it from your device; it does not notify the company to stop billing you. You must cancel through the app store or website, not through your device settings.

Cancelling on the wrong platform: If you subscribed through Google Play but tried to cancel through the website, your cancellation request did nothing. Google Play billing and website billing are separate systems. Confirm which platform charged you first, then cancel through that exact platform.

Missing the 24-hour trial cancellation deadline: If you joined on a free trial, you must cancel at least 24 hours before the trial ends. If you cancel on the day the trial ends or after, you will be charged. Set a phone reminder for the day before your trial ends to avoid this.

Cancelling but not confirming the removal: Hitting the cancel button is not enough. You must wait for the confirmation page or confirmation email. If you close the page too early or assume the cancellation worked without verification, you will not know if there was an error until you see another charge weeks later.

Using the wrong email address: If you try to log in with a different email than the one linked to your account, you will not see your subscription. Always check your bank statement to see which email address received the charge, then use that email to log in and cancel.

Refund options and how to request one

When you can ask for a refund after cancellation

Cancelling your subscription does not automatically entitle you to a refund, but specific situations do warrant a refund request. You have legitimate grounds to ask for your money back in the scenarios described below.

If you were charged after you cancelled successfully, you deserve a full refund of that unwanted charge. Document your cancellation confirmation (screenshot or email), and contact Vsa Breeze Wellbeing customer support to request a reversal. If they refuse, dispute the charge with your bank as described earlier in this guide.

If you cancel mid-billing cycle and the company has not yet provided services for the upcoming period, you can request a pro-rata refund for the unused portion of your subscription. For example, if your monthly plan costs RM24 and you cancel 15 days into a 30-day cycle, you can reasonably request a RM12 refund for the unused half month. The Consumer Protection Act 1999 supports this principle, even though it does not guarantee a refund.

If you were charged for a free trial due to a company system error (not your failure to cancel), request a full refund of the trial charge. Explain that you cancelled before the trial ended and provide your cancellation confirmation. Most legitimate companies refund trial charges when their system fails to honour your cancellation request.

How to request a refund from Vsa Breeze Wellbeing

Contact Vsa Breeze Wellbeing's customer support team directly. Send an email explaining your situation, attach your cancellation confirmation and transaction receipt, and request a refund with a clear deadline (for example, "I request a refund within 14 days"). Keep this email professional and factual; avoid emotional language or threats, as these reduce the likelihood of a positive response.

If the company does not respond within 14 days or refuses to refund you, you can file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) or the Consumer Claims Tribunal. These authorities take recurring billing disputes seriously, and Stopee recommends escalating unresolved disputes to these bodies.

Pricing comparison and whether you should have cancelled earlier

When cancellation actually saves you money

Understanding Vsa Breeze Wellbeing's pricing structure helps you decide whether cancellation was the right choice or whether a different plan would have suited you better. The table below compares the plans and helps you see where your money goes.

If you were on the self-discovery buddy plan at RM28 per week, you would pay over RM1,400 annually. Cancelling after three months saves you RM1,064 for the remainder of the year. This is significant money, and Stopee always recommends cancelling immediately if you no longer use the service actively.

However, if you were considering purchasing an annual plan upfront for a discount, the math changes. Annual plans often cost 20 to 30 percent less than the monthly equivalent. Before you cancel, check whether downgrading to a lower-frequency plan (weekly to monthly, for example) might be more cost-effective than cancelling entirely.

Common mistakes and what to avoid next time

Traps that catch people when they cancel wellness subscriptions

Wellness subscriptions are designed with convenience in mind, but this convenience sometimes works against you when you try to leave. Understanding these traps helps you navigate cancellation more smoothly and avoid repeating the same mistakes.

The auto-renewal trap: Vsa Breeze Wellbeing renews automatically unless you cancel before the renewal date. Many people assume that stopping payment or deleting their account will stop the subscription automatically. It does not. The company needs your explicit cancellation request.

The trial trap: Free trials convert to paid subscriptions automatically if you do not cancel within a specific window, usually 24 hours before the trial ends. If you joined for a trial and forgot about it, you will suddenly see a charge. Set phone reminders for trial expiry dates at least one day before they occur.

The multiple platform trap: If you subscribe on more than one platform (website and mobile app, for example), cancelling on one platform does not cancel the other. You must cancel each subscription separately through its respective platform.

The confirmation trap: Clicking a cancel button does not guarantee cancellation. The page may freeze, your internet may drop, or the system may error out. Always wait for a confirmation message and email before you assume the cancellation worked.

Cancellation checklist: your step-by-step verification guide

A practical checklist to confirm your cancellation is complete

Use this checklist in the days and weeks after you cancel to verify that your cancellation was processed successfully and that no future charges will appear.

• Identify which platform you used to subscribe (website, Apple App Store, or Google Play)
• Log into your account and take a screenshot of your subscription status
• Complete the cancellation process through the correct platform
• Screenshot the cancellation confirmation page showing the cancellation is complete
• Receive and save the cancellation confirmation email within 24 hours
• Mark your calendar for the original renewal date (do not rely on memory)
• Check your bank or credit card statement on and after the renewal date for any unexpected charges
• If a charge appears, contact your bank within 30 days to dispute it
• Keep all screenshots and confirmation emails for at least 90 days
• Delete your account only after you confirm no further charges appear (at least 7 days after cancellation)

Contact Vsa Breeze Wellbeing for additional support

Where to reach the company if cancellation does not work

If you have followed all the steps above and your cancellation still has not processed or charges continue to appear, contact Vsa Breeze Wellbeing directly. The company's primary office address in Malaysia is as follows:

Vsa Malaysia Office
Kuala Lumpur, Malaysia
Website: vsa.my

Send a detailed email to their support team describing your situation, including the date you tried to cancel, which platform you cancelled through, your cancellation confirmation (if you have one), and the dates of any unwanted charges. Request a response within 14 days.

If the company does not respond or refuses to resolve the issue, escalate your complaint to the Ministry of Domestic Trade and Cost of Living (MDTCCL) or file a claim with the Consumer Claims Tribunal. The Consumer Protection Act 1999 protects your right to cancel and your right to pursue compensation if the company violates this right.

Key takeaways and next steps

How stopee helps you stay on top of your subscriptions

Cancelling a wellness subscription should be straightforward, but Vsa Breeze Wellbeing's multi-platform billing system and auto-renewal policies create genuine confusion. The steps and guidance in this article are designed to walk you through the process with confidence and to help you avoid the most common pitfalls.

Remember that deleting the app is not the same as cancelling the subscription, that each platform requires its own cancellation, and that 24 hours before a trial or renewal date is not too early to cancel. Stopee has helped thousands of consumers cancel unwanted subscriptions by providing clear, step-by-step guidance and empowering them to dispute charges when companies fail to honour cancellation requests.

If you have already cancelled and are waiting to confirm the cancellation has stuck, use the checklist above and monitor your account closely. If you are preparing to cancel, read through the platform-specific steps and gather your screenshots and confirmation emails as you go. If you face resistance from the company or unexpected charges, Stopee's escalation guidance will help you know when and how to involve your bank or the consumer authority.

The combination of clarity, documentation, and persistence is what makes cancellation successful. Stopee is here to support you at every stage of the process, from planning your cancellation through disputing unwanted charges. Your right to cancel is protected by law in Malaysia, and you have every right to expect a smooth experience.