Manage Breeze

How to cancel Breeze and stop unwanted wellness charges in malaysia

What is Breeze, and why you might want to cancel

Breeze is a mental wellness app designed to help with anxiety, stress management, guided exercises, and journaling. If you subscribed in Malaysia, you are paying for recurring access to these features, not a one-time purchase. This matters because your subscription renews automatically every week, month, or year unless you cancel it before your next billing date.

Many Malaysian users feel frustrated because they delete the app thinking the charges will stop. They do not. Breeze continues to bill you through your payment method until you formally cancel through the platform where you originally subscribed. At Stopee, we understand how confusing this can be, especially when mental wellness apps market themselves as supportive services but behave like traditional subscription traps.

Breeze pricing in malaysia: what you are actually paying

Breeze offers three billing cycles in Malaysian Ringgit (RM). The flexibility of weekly billing comes at a premium cost, while annual billing saves money but locks you in for 12 months. Here is what Malaysian users typically see:

Notice the difference: a weekly plan renewed for a full year costs more than six times the annual price. If you signed up weekly during a stressful period and forgot to cancel, you could be charged hundreds of ringgit you did not expect. Stopee has helped thousands of consumers spot this exact trap and recover their money.

Why people cancel Breeze

You might be cancelling Breeze because the app did not meet your mental health needs, you cannot afford the recurring charges, you found a cheaper alternative, or you simply forgot the subscription was active. All of these reasons are valid, and none of them require you to justify cancellation to Breeze. Your right to cancel is protected under Malaysian consumer law.

Others cancel after discovering that support is email-only with no local phone line, making it hard to resolve billing errors quickly. If you were charged twice in one cycle or your payment went through after you believed you cancelled, these are legitimate escalation points with Malaysian authorities.

Your consumer rights when cancelling Breeze in malaysia

Malaysia's Consumer Protection Act 1999 gives you explicit rights when dealing with subscription services. Stopee recommends understanding these protections before you contact Breeze support, because they strengthen your position if the company refuses to cancel or refund you.

What the consumer protection act 1999 protects you for

Under this law, you have the right to cancel a contract within 10 calendar days of purchase without penalty, provided Breeze clearly disclosed the subscription terms at the point of sale. Many apps buried this information in tiny links, which weakens their legal position if you dispute the charge.

If Breeze charged you incorrectly, continued billing after you cancelled, or used deceptive marketing to hide the auto-renewal terms, you can file a complaint with the Malaysian Ministry of Domestic Trade and Cost of Living (MDTCC). This authority investigates unfair trading practices and can order refunds.

Additionally, you have the right to receive clear confirmation of your cancellation request. If Breeze cannot provide a cancellation confirmation email or date, that failure itself is evidence they did not process your request properly, giving you grounds for a chargeback through your bank.

Escalation contacts if Breeze ignores your cancellation

If you cancel Breeze and the charges continue, or if Breeze support refuses to process your cancellation, document everything and escalate to:

• Ministry of Domestic Trade and Cost of Living (MDTCC) - lodges complaints about unfair trading and subscription traps
• Bank Negara Malaysia (BNM) - if the issue involves unauthorized billing to your card or bank account
• Your bank's dispute team - files a chargeback for unwanted recurring charges
• Stopee - provides free cancellation verification and escalation templates

You do not need a lawyer to use these channels. At Stopee, we provide templates and step-by-step guidance for Malaysian consumers filing disputes, because you deserve support when companies ignore your rights.

How to cancel Breeze: step-by-step for each platform

Breeze operates across three platforms: the Breeze website, Apple App Store, and Google Play. You must cancel through the same platform where you subscribed. If you signed up via the web but try to cancel in the App Store, your cancellation will not work, and you will remain charged.

Prepare before you cancel: critical checks

Before you take any cancellation action, gather this information so you can prove what happened if you need to dispute the charge later:

1. Log into your Breeze account and take a screenshot of your subscription status page showing:
   • Your current plan (weekly, monthly, or annual)
   • The exact renewal date
   • The amount you are being charged
2. Find and save your latest receipt email from Breeze or your payment processor
3. Identify which platform you used to subscribe (web, App Store, or Google Play) by checking your email history or bank statement
4. Export or screenshot any personal journal entries or wellness notes you want to keep, because Breeze does not guarantee these will remain accessible after cancellation
5. Note today's date and the number of days until your next billing cycle - you need to cancel at least 24 hours before renewal

Pro tip: If you are unsure of your renewal date, check your bank or credit card statement for the last Breeze charge. Count forward from that date based on your billing cycle (weekly = 7 days, monthly = same date next month, annual = same date next year).

Cancel Breeze through the website

If you subscribed directly on breeze.com, this is your cancellation method:

1. Go to breeze.com and log in with your email address
2. Click on your profile icon or account menu, usually located in the top right corner
3. Select "Account Settings" or "Subscription" from the dropdown menu
4. Find the option that says "Cancel Subscription," "Manage Subscription," or "Billing"
5. Click the cancellation button and confirm you want to proceed
6. You should see a confirmation message stating the cancellation is complete
7. Screenshot this confirmation and note the exact date and time
8. Check your email immediately for a cancellation confirmation from Breeze - if it does not arrive within 1 hour, contact [email protected]

Warning: Some subscription platforms show a "pause" option instead of "cancel." Pausing does not stop billing; you must explicitly cancel. If you only see a pause button, email [email protected] and ask for the direct cancellation link.

Cancel Breeze through apple app store

If you subscribed using an iPhone, iPad, or Mac, your subscription is managed through Apple's system, not Breeze directly:

1. Open the Apple App Store app on your iOS device
2. Tap your profile icon (usually a circle with your photo) in the bottom right corner
3. Tap "Subscriptions" from the menu options
4. Find "Breeze" in the list of active subscriptions
5. Tap on Breeze and select "Cancel Subscription"
6. Confirm the cancellation - Apple will ask you to confirm your intent
7. You should see a message stating the subscription is cancelled or will end on [date]
8. Take a screenshot and check your email for a receipt confirmation from Apple

Your access to Breeze continues until the end of your current billing period. You are not charged again after that date. If you are charged after this cancellation, contact Apple Support at support.apple.com or within the App Store app.

Cancel Breeze through google play

If you subscribed using an Android device or your Google account, follow these steps:

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions" from the menu
4. Tap "Subscriptions" to see your active subscriptions
5. Find and tap "Breeze" in the list
6. Tap "Cancel subscription" at the bottom of the screen
7. Select your reason for cancelling (optional, but useful if you need to escalate)
8. Tap "Continue cancellation" and confirm your choice
9. You should see a confirmation that your subscription is cancelled
10. Screenshot this confirmation and check your email for a receipt

Pro tip: If you subscribed to Breeze through Google Play on an Android device, you can also cancel from a web browser at myaccount.google.com/subscriptions. The process is the same; navigate to subscriptions, find Breeze, and cancel. Both methods work equally well.

What to do immediately after cancelling Breeze

Once your cancellation is processed, your mental wellness matters, so here is what you do next to protect yourself and your finances.

Verify your cancellation is real

Cancellation confirmation looks different depending on your platform, but you should receive clear proof:

• Web cancellation: Confirmation message on-screen, followed by a cancellation email within 1 hour
• App Store cancellation: "Subscription cancelled" message in the app, plus a receipt email from Apple
• Google Play cancellation: On-screen confirmation, plus a receipt email from Google

Save all these emails in a dedicated folder labeled "Breeze Cancellation." If you are charged after your cancellation date, you will need this proof to dispute the charge with your bank or the payment processor.

Monitor your account for unwanted charges

Set a reminder on your calendar for the date after your final billing cycle ends. Check your bank account or credit card statement on that date to confirm that Breeze did not charge you again. If you see a charge after your cancellation date, that is a billing error, and you have the right to dispute it.

If you notice unauthorized charges, contact your bank immediately and file a dispute (sometimes called a chargeback). Most Malaysian banks resolve these disputes within 7 to 14 days if you provide your cancellation proof.

Consider a refund if you were overcharged

If Breeze charged you multiple times in a single billing cycle, or if you were charged after your cancellation date, you have grounds to request a refund. Contact [email protected] with this information:

• Your bank statement showing the duplicate or unwanted charges
• The dates of the charges
• Your cancellation confirmation email
• A clear statement of the amount you want refunded

Breeze should respond within 5 business days. If they refuse or do not respond, escalate to your bank and the MDTCC. Stopee has guided Malaysian consumers through hundreds of these disputes, and most result in full refunds when proper documentation is provided.

Breeze refund policy and your rights

Breeze's terms do not guarantee refunds for cancellations made outside their 10-day trial period. However, Malaysian consumer law overrides this if the charges were unauthorized or deceptive.

When you can demand a refund

You have the legal right to a refund if any of these situations apply:

• You cancelled within 10 calendar days of your first charge (Consumer Protection Act 1999 cooling-off period)
• You were charged after you cancelled
• You were charged twice in one billing cycle
• Breeze misrepresented its auto-renewal terms at the point of sale
• Your bank statement shows charges from Breeze that you did not authorize

If any of these apply, contact [email protected] in writing (email is best for proof) and reference the Consumer Protection Act 1999. State the exact amount refunded and the dates of the unauthorized charges. Stopee recommends keeping your email clear, factual, and focused on the specific violation, not on your frustration with the service.

How to escalate a refund dispute

If Breeze refuses to refund you, or does not respond within 14 days, take these steps:

1. File a chargeback with your bank or card issuer - provide your cancellation proof and evidence of the unwanted charge
2. Lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCC) at mdtcc.gov.my or by calling their consumer hotline
3. Document everything in writing, including dates, email addresses, and exact amounts
4. Contact Stopee for a refund dispute template tailored to Malaysian law - we have helped thousands of consumers recover money from subscription services

Most chargeback disputes are resolved in your favour if you provide clear proof of cancellation and the subsequent charge. Your bank will contact Breeze on your behalf, and Breeze must defend the charge or reverse it.

Common mistakes that prevent cancellation in malaysia

Cancellation is straightforward when you know what to avoid. We have seen many Malaysian users undo their cancellation progress by making these preventable errors.

Mistake one: deleting the app instead of cancelling the subscription

This is the most common reason people come to Stopee asking why they are still being charged. Removing Breeze from your phone does absolutely nothing to stop billing. The subscription lives in Apple's, Google's, or Breeze's system, not on your device. Deleting the app is like throwing away your credit card bill instead of paying it off - the charge still comes through.

Always cancel through the app settings or the Breeze website before you delete anything.

Mistake two: cancelling on the wrong platform

If you subscribed on the App Store but try to cancel through Google Play, nothing happens. Your subscription continues. You must cancel where you subscribed. Check your email history or bank statement to confirm which platform charged you, then cancel there specifically.

Mistake three: cancelling too close to your billing date

Breeze requires cancellation at least 24 hours before your renewal date. If you cancel on the same day as renewal or one hour before, you will likely be charged again. Note your renewal date clearly and cancel at least 48 hours early to be safe.

Mistake four: not saving your cancellation confirmation

If Breeze disputes your cancellation later, or if your bank needs proof for a chargeback, you need documented evidence. Screenshot every confirmation screen and save every cancellation email. Without this proof, you have no way to prove you cancelled, and your bank may side with Breeze.

Mistake five: using a different payment method after cancelling

Some users think they can cancel by changing their payment method or deleting their card from file. This does not work. Breeze will update the payment method or contact you for a new card before allowing the subscription to lapse. Always cancel the subscription directly, regardless of your payment details.

Pricing comparison: Breeze and malaysian wellness alternatives

Before you cancel, you might want to know if another app offers better value or works better for your mental health needs. Here is how Breeze compares on price in Malaysia:

Breeze is the most expensive option, particularly at the monthly tier. If cost is your reason for cancelling, or if you want to explore alternatives with lower pricing, these options give you similar wellness features at a fraction of the price.

After you cancel: checklist to confirm you are safe from future charges

Use this checklist to ensure your cancellation sticks and you will not be surprised by unwanted Breeze charges:

• Confirmation received: Do you have a cancellation confirmation email or on-screen message? Yes / No
• Cancellation date noted: Have you written down the date you cancelled and the date your access ends? Yes / No
• Screenshots saved: Have you saved screenshots of the cancellation confirmation in a secure folder? Yes / No
• Renewal date marked: Have you set a calendar reminder for 3 days after your renewal date to check for charges? Yes / No
• Account access: Can you log back into Breeze and confirm no renewal date is shown? Yes / No
• Bank statement checked: Have you reviewed your most recent credit card or bank statement for any Breeze charges? Yes / No
• Emergency contact ready: Do you have your bank's dispute phone number and the MDTCC's contact information saved? Yes / No

If you answered "No" to any of these, go back and complete that step now. Each item protects you if a billing dispute arises.

Should you keep Breeze, or is cancellation right for you?

Before finalizing your cancellation, consider whether Breeze truly did not work for you, or whether other factors are at play. Here is a simple decision framework:

Your mental health is not a luxury - it is essential. If Breeze is not serving you, cancel without guilt. If you cannot afford it, that is not a personal failing; it is a pricing reality. Stopee supports your decision, whatever it is.

How to contact Breeze support if cancellation fails

If you followed every step in this guide and Breeze still charged you after cancellation, or if the cancellation button never appeared, contact their support team immediately with your documentation:

• Email: [email protected]
• Website support: breeze.com/support
• Note: Breeze does not publish a Malaysia-specific phone number, so email is your primary support channel

Write your support email in English (Malaysia) and include:

1. Your email address and account details
2. The date you attempted to cancel
3. Screenshots of your subscription page and cancellation confirmation (if available)
4. A statement: "I cancelled my subscription on [date] and was charged again on [date]. Please issue an immediate refund and confirm this does not happen again."
5. A request for written confirmation that your subscription is cancelled

Breeze should respond within 5 business days. If they do not, escalate to your bank and the MDTCC as outlined earlier in this guide.

At Stopee, we understand how frustrating it is when wellness apps become sources of stress instead of support. That is why we have created this complete guide: to give you clarity, control, and confidence. Whether you cancel or stay, you now know your rights under Malaysian law and exactly how to protect yourself. Stopee has helped thousands of consumers cancel subscriptions in Malaysia, recover refunds, and take back control of their finances. If you need further support with your Breeze cancellation or any other subscription dispute, visit Stopee.com today.