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Cancel Breeze: The Right Way
How to cancel breeze and recover your money in australia
What is breeze and why australians are cancelling
Breeze is a mental wellbeing app offering mood tracking, short cognitive behavioural therapy (CBT) courses, and diagnostic quizzes designed for self-reflection and informal monitoring. The app markets itself as a lightweight self-care toolkit with quick tests for ADHD, childhood trauma, and general wellbeing, alongside mood journals and micro-lessons.
The subscription model works like this: you start with a 7-day trial for approximately A$1.50, then the service auto-renews at A$44.85 per month (converted from the listed US$29.99). The problem many Australian users face is unexpected renewals, hidden charges, and difficulty cancelling before the next billing cycle kicks in. If you recognise yourself in that situation, Stopee has created this guide to walk you through cancelling Breeze step by step.
Pricing structure and what you're paying
| Plan element | USD (official) | AUD (approximate) | Billing cycle |
|---|---|---|---|
| Intro trial | $1.00 | A$1.50 | 7 days (auto-renews) |
| Monthly subscription | $29.99 | A$44.85 | Monthly, auto-renewing |
| Cancellation window | Before renewal | 24 hours before cycle end | Critical deadline |
What makes Breeze problematic for many users is the auto-renewal trap. You pay a small amount upfront, and unless you actively cancel within 24 hours of your trial or billing period ending, the next charge hits automatically. Deleting the app or your account does not cancel the subscription, which is a critical detail many people miss.
Why users report problems
Across Australian review platforms, the same complaints surface repeatedly: surprise charges appearing weeks or months after trial periods, subscriptions not showing up in app store subscription lists, and difficulty getting refunds. Some users report being charged repeatedly without understanding why.
The core issue is visibility. Many people don't realise they've entered an auto-renewing trial or have no idea where to find their active subscriptions. By the time they spot the charge on their bank statement, they've missed the cancellation window, making a refund much harder to obtain.
Your consumer rights under australian law
Australian Consumer Law protects you from unfair subscription practices, and understanding your rights is the first step toward cancelling Breeze with confidence.
What the australian consumer law says about subscriptions
The Australian Consumer Law (ACL) requires businesses to make the terms of auto-renewing subscriptions clear before you commit. They must provide you with an easy way to cancel, and they cannot make cancellation harder than signing up. If Breeze has made it unnecessarily difficult to cancel, or if the cancellation terms were unclear at signup, you have grounds to dispute charges.
Additionally, the ACL covers misleading or deceptive conduct. If the app misrepresented the trial terms or how billing works, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) and request a refund.
Your rights if you've been overcharged
If you've been charged after your cancellation attempt, or if charges continued without your consent, you can request a refund under the ACL. You also have the right to dispute the charge through your bank using a chargeback if Breeze refuses to refund you directly.
Keep records of everything: screenshots of your cancellation attempt, confirmation emails, and bank statements showing the charges. These documents are your evidence if you need to escalate to the ACCC or your bank.
How to cancel breeze step by step
Cancellation method depends on where you purchased your subscription-whether through the iOS App Store, Google Play Store, or Breeze's website directly. Follow the steps that match your situation.
Cancelling breeze if you subscribed via iOS app store
- Open the Apple Settings app on your iPhone or iPad.
- Tap your name at the top of the screen, then select "Subscriptions".
- Find and tap "Breeze" from your active subscriptions list.
- Pro tip: If you don't see Breeze here, it may have been purchased through the website instead. Jump to the website cancellation steps below.
- Select "Cancel Subscription" and confirm the cancellation.
- You will see a confirmation message. Take a screenshot showing the cancellation date and status as "Cancelled".
- Check your email for a cancellation confirmation from Apple within minutes. Forward this to your records.
Warning: Cancelling through the App Store does not delete your Breeze account or data. Your access to premium features will end on your next billing date, but you'll retain your free-tier account. If the subscription does not appear in your subscriptions list, contact Apple Support at support.apple.com/contact and provide your App Store transaction ID.
Cancelling breeze if you subscribed via google play store
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions", then "Subscriptions".
- Tap "Breeze" from the list of active subscriptions.
- Select "Cancel subscription" and confirm.
- Pro tip: Android sometimes hides subscriptions. If Breeze doesn't appear, open the Play Store app and search for "Breeze", tap it, then scroll down to "Subscriptions" and tap "Manage".
- Google will show you the final billing date. Screenshot this confirmation.
- Check your email for a cancellation confirmation from Google Play within 24 hours.
Warning: Like iOS, cancelling on Google Play ends auto-renewal but does not delete your account. Access to paid features continues until the end of your current billing period.
Cancelling breeze if you subscribed directly on their website
- Visit the Breeze login page and sign into your account.
- Navigate to "Settings" or "Account" (usually found in the top menu or user profile dropdown).
- Look for "Subscription", "Billing", or "Membership" options.
- Click "Cancel Subscription" or "Manage Subscription".
- Pro tip: If you cannot find a self-service cancellation option, you must contact Breeze support directly. Use the email address listed on their website or look for a "Contact Us" or "Support" link.
- Complete the cancellation form and confirm. Save the confirmation page.
- Send a follow-up email to Breeze support requesting written confirmation of your cancellation, including your account email and subscription end date.
Warning: Website-based subscriptions do not always cancel automatically through a self-service portal. If you receive no confirmation email within 24 hours, follow up with Breeze support by email or phone to confirm cancellation is complete.
What happens after you cancel breeze
Cancellation is a moment of relief, but understanding what comes next protects you from unexpected charges and helps you reclaim full control of your account.
Your access during and after the cancellation period
Once you cancel, your access to Breeze's premium features (courses, diagnostic quizzes, advanced tracking) ends on your next billing date. You will not be charged again after that date. You may retain a free-tier account if Breeze offers one, but paid features will be locked.
If you want to delete your account entirely and remove all personal data, contact Breeze support separately and request account deletion. This is different from subscription cancellation and may require additional steps.
Monitoring for unwanted re-charges
After cancellation, monitor your bank account and email for the next 30 days. Check your credit or debit card statement on the date your last payment was due. If you spot a charge after your cancellation date, you have grounds to dispute it.
Set a phone reminder for two weeks before your original cancellation date takes effect. Log back into your app store account (iOS or Google Play) and confirm that Breeze no longer appears in your active subscriptions. If it does, the cancellation did not go through, and you must repeat the process immediately.
Refund options and how to claim one
Refunds for Breeze subscriptions depend on where you bought it and how quickly you act. Stopee has helped thousands of consumers recover money through these channels.
Refunds if you purchased through the app stores
Apple and Google Play both offer refund windows. Apple allows refunds within 14 days of purchase for accidental charges or if you cancel before your trial or subscription renews. Google Play offers a similar 48-hour refund window for app subscriptions.
To request a refund through Apple: visit report.a.problem.apple.com, sign in with your Apple ID, find the Breeze charge, and select "Report a Problem". Choose "I would like a refund for this purchase" and explain why (e.g., "I cancelled the subscription but was still charged").
To request a refund through Google Play: open the Play Store app, tap your profile, go to "Payments and subscriptions", select "Subscriptions", find Breeze, tap the three dots, and select "Report a problem". Explain the issue and request a refund.
Pro tip: If the refund window has passed (more than 14-48 days), contact your bank and dispute the charge as unauthorised. Provide proof of your cancellation attempt.
Refunds if you purchased directly from breeze
Breeze's website terms state that direct purchases are non-refundable unless required by law. However, this clause does not override your consumer rights under Australian Consumer Law. If you believe the charge was misleading or the cancellation terms were unclear, you can still request a refund from Breeze directly or through the ACCC.
Email Breeze support with a clear subject line: "Refund Request for Subscription Charge [Your Account Email]". Include the charge amount, date, your cancellation proof, and a brief explanation. Expect a response within 5-7 business days. If Breeze refuses, escalate to the ACCC or your bank.
Common mistakes that delay cancellation
Cancellation confusion is frustrating, especially when you've already made the decision to stop paying. Here are the pitfalls that trap people and how to avoid them.
Mistake 1: deleting the app instead of cancelling the subscription
This is the most common error. Many people assume that uninstalling the Breeze app automatically stops the subscription. It does not. Deleting the app merely removes the software from your device; your subscription account remains active and continues to renew.
Always cancel the subscription first through your app store account or Breeze's website, then delete the app if you wish. The two actions are separate.
Mistake 2: missing the 24-hour cancellation deadline
Breeze requires cancellation at least 24 hours before your billing cycle ends. If you wait until the day your charge is due, you may already be too late. Set a reminder on your phone for the day before your next billing date to ensure you cancel in time.
If you miss the deadline and are charged, do not panic. You can still request a refund, but it becomes more difficult. Act immediately by contacting Breeze support or your payment provider.
Mistake 3: not keeping cancellation proof
Screenshots of your cancellation confirmation are essential. If Breeze charges you again and you need to dispute it, your screenshot is your proof that you attempted to cancel. Without it, disputing the charge is harder.
Take screenshots of: the cancellation confirmation page, any confirmation emails, and your payment provider's subscription list showing Breeze as "Cancelled" or inactive.
Mistake 4: assuming your refund is automatic
Refunds are not automatic. You must request them actively through your app store, Breeze support, or your bank. Waiting for a refund to appear on its own will only delay your recovery. If Breeze hasn't refunded you within 10 business days of your request, escalate to your bank or the ACCC.
Staying organised: your cancellation checklist
Keep this checklist handy to ensure you cancel Breeze correctly and leave no stone unturned.
| Action | Completed | Date |
|---|---|---|
| Check where you bought the subscription (app store or website) | ☐ | |
| Cancel the subscription through the correct channel | ☐ | |
| Screenshot the cancellation confirmation | ☐ | |
| Email Breeze support for written confirmation (if website purchase) | ☐ | |
| Verify Breeze no longer appears in your subscriptions list | ☐ | |
| Monitor your bank statement on the final billing date | ☐ | |
| Request a refund if charged after cancellation | ☐ |
What real users say about cancelling breeze
User feedback paints a clear picture of where Breeze's cancellation process fails and succeeds. Positive reviews highlight the app's features and ease of use. However, cancellation and billing complaints dominate the negative feedback, particularly around unexpected renewals and unclear refund policies.
Common complaints include: "I cancelled but was still charged", "The subscription wasn't listed in my app store subscriptions", and "Breeze support took weeks to respond to my refund request". These patterns suggest systemic friction in Breeze's cancellation and customer service process.
On the flip side, users who cancel through their app store account (iOS or Google Play) and verify cancellation in their subscription settings report smoother experiences. This suggests the app store channels are more transparent than direct website purchases.
Escalation: what to do if breeze refuses to help
If Breeze does not respond to your cancellation or refund request within 10 business days, or if they refuse to cancel or refund without valid reason, you have formal escalation options in Australia.
Step 1: complain to breeze formally
Send a formal written complaint to Breeze via email and certified post (if you have their postal address). State your issue clearly, include all supporting documents (screenshots, transaction IDs, cancellation attempts), and request a response within 5 business days. Keep a copy for your records.
Step 2: contact the ACCC
If Breeze does not respond or refuses to help, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at scamwatch.gov.au or call 1300 302 502. Provide all your documentation, including proof of cancellation attempts and communications with Breeze.
The ACCC investigates breaches of the Australian Consumer Law, including misleading subscription terms and refusal to cancel. While the ACCC cannot force a refund on your behalf, a complaint on file strengthens your case if you escalate to your bank or take legal action.
Step 3: dispute with your bank
If the ACCC investigation is slow or unsuccessful, contact your bank and file a chargeback or dispute for the unauthorised or fraudulent charge. Provide your bank with all supporting documents, including your cancellation proof and the ACCC complaint reference number if you have one.
Your bank can reverse the charge within 30 days of the transaction in most cases, though this timeline varies. Act quickly to maximise your chances.
Frequently considered: should you stay or cancel breeze
Not everyone should cancel immediately. Here's how to decide whether Breeze is worth keeping or cancelling.
Reasons to keep breeze
If you use the mood tracking, CBT courses, or diagnostic quizzes regularly and find them genuinely helpful for your wellbeing, and if you have the budget to justify A$44.85 per month, keeping the subscription may make sense. The app does offer functional self-care tools.
However, weigh this against free or cheaper alternatives. Many Australians use apps like Mindful, Headspace, or Calm, or access CBT support through the National Health Service's digital mental health programs, which may offer similar or better value.
Reasons to cancel breeze
Cancel immediately if: you've been surprised by charges, you don't actively use the app, you can't afford the monthly cost, or you've found better value elsewhere. At A$44.85 per month, Breeze is an ongoing commitment. If you haven't opened the app in weeks, that money is wasted.
Additionally, if the auto-renewal model frustrates you or if you've had difficulty cancelling before, cancelling now prevents future billing headaches and protects your mental energy.
Contact information and escalation address
If you need to escalate your cancellation or refund request beyond the app store channels, here's how to contact Breeze directly or escalate to authorities in Australia.
Contacting breeze directly
Breeze's support email and contact details are typically found on their website's "Help" or "Contact Us" page. If Breeze is a subsidiary of another company (such as Breeze Logistics or a health tech group), verify you're reaching the correct entity before sending complaints.
Pro tip: Send all communications via email to create a written record. Include your account email address, subscription details, and clear description of your issue. Request a response within 5 business days and always keep copies.
Escalation to australian authorities
| Authority | Reason to contact | Website |
|---|---|---|
| ACCC | Misleading subscription terms or refusal to cancel | scamwatch.gov.au |
| Your bank | Chargeback or dispute if Breeze won't refund | Your bank's website |
| Australian Ombudsman | Service complaint if other channels fail | ombudsman.gov.au |
| State Consumer Affairs office | Local consumer law breach | Your state's fair trading office website |
Final advice: reclaim control of your subscriptions
Cancelling Breeze is a straightforward process once you know the right steps and where to find them. The key is to act quickly, stay organised, and keep proof of your cancellation attempt. Do not assume the process will handle itself.
At Stopee, we believe you deserve transparency and control over your subscriptions. Too many Australians are caught by auto-renewal traps that are designed to be harder to leave than to join. Breeze's trial-to-paid transition is just one of many subscription dark patterns, and understanding your rights under Australian Consumer Law is the strongest defence against them.
If you cancel Breeze and find that unexpected charges continue, escalate confidently. You have the law on your side. Document everything, contact the ACCC if needed, and dispute through your bank if Breeze refuses to help. Stopee has helped thousands of consumers cancel subscriptions they didn't want and recover money they didn't authorise to spend.
Your money is yours to control. Cancel Breeze today, verify the cancellation is complete, and monitor your account for 30 days. If anything goes wrong, the steps and contact details above will guide you to resolution. Visit Stopee for guides on cancelling other subscriptions and protecting yourself from surprise charges across any Australian service.