Manage Best Me Fasting

How to cancel Best Me Fasting and stop unwanted charges in malaysia

What is Best Me Fasting and why you might want to cancel

Best Me Fasting is a subscription-based wellness app that combines intermittent fasting guides, meal planning, and add-on health tools. The service is operated by Nutrameg HQ Limited, a company based in Dublin, Ireland, though the app is available to users throughout Malaysia and across Southeast Asia.

The app works on a tiered model. You start with a Basic Plan that renews automatically every 1, 3, or 6 months, and then additional features like Workout Plan, Nutritionist Chat, and Shopping List can be purchased separately on top of your main subscription. This stacked billing structure is the source of most cancellation headaches for Malaysian users.

Why malaysian users struggle with Best Me Fasting billing

The main frustration point is simple: you think you bought one fasting app, but your bank statement shows multiple recurring charges. Many users report that after attempting to cancel the Basic Plan, extra features continue to renew automatically. Pricing is displayed in USD or other currencies, so Malaysian users often only discover the true cost in MYR after conversion, add-ons stack up, or the bill arrives on their card.

Support is available through email at [email protected] and via the Best.me Help Center chat, but response times can be slow during peak periods. No phone support is listed for Malaysian customers, which can make urgent cancellations frustrating if you need immediate help.

When you should cancel Best Me Fasting

You may want to cancel if the app is not delivering results, if the cost no longer fits your budget, if you have moved to a competing fasting tool, or if you simply want to stop paying for features you do not use. You may also cancel if unwanted charges continue after your initial cancellation attempt-this is a red flag that an add-on is still active.

Malaysian consumer rights and what they mean for you

Malaysia's Consumer Protection Act 1999 gives you specific rights when dealing with subscription services like Best Me Fasting. Understanding these rights is your first line of defence against unauthorised charges and unfair cancellation practices.

Your rights under malaysian law

Under the Consumer Protection Act 1999, any subscription service must provide clear, upfront information about pricing, billing frequency, and cancellation procedures. The supplier (in this case, Nutrameg HQ Limited) cannot hide charges or make cancellation deliberately difficult or impossible. If the company charges you after you have cancelled, or if it fails to honour your cancellation request within a reasonable timeframe, this is a breach of consumer protection law.

You have the right to request a full refund if you cancel within 14 days of your first purchase, provided the service has not been substantially used. Beyond the 14-day window, refunds depend on the company's terms, but you can still dispute charges if they occur after your confirmed cancellation date.

How to escalate if Best Me Fasting refuses to cancel

If Best Me Fasting does not respond to your cancellation request within 14 days, or if charges continue after cancellation, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). This is Malaysia's primary consumer protection authority, and they can investigate unfair trading practices. Stopee recommends keeping all screenshots, email confirmations, and billing statements as evidence when you escalate.

You can contact the MDTCA through their online consumer complaint portal or via their hotline. Document everything: cancellation dates, support responses, continued charges, and any communication with Best Me Fasting. The stronger your evidence, the faster your complaint will be resolved.

Current pricing and what you are actually paying

Best Me Fasting's costs vary depending on which plan length you choose and which add-ons are active on your account. Pricing is not listed in MYR on the official website, so you need to convert USD amounts to understand your true monthly outlay.

Pro tip: Multiply the monthly cost by how many active subscriptions you have. If you have the Basic Plan plus Workout Plan plus Nutritionist Chat, you could be paying three separate recurring charges every month without realising it.

How to cancel Best Me Fasting without missed steps

Cancellation works differently depending on where you signed up: directly through the Best.me website, through the Apple App Store, or through Google Play. You must cancel on the same platform where you subscribed, or the charge will continue on the original source.

Prepare before you cancel

Take these steps first so you have proof of what you are cancelling and when.

• Log into your Best.me account and open your account settings or subscription dashboard.
• Take a screenshot showing every active subscription, the renewal date, and the billing amount.
• Note the date you are making this cancellation.
• Check your email for the most recent receipt or payment confirmation-save it.
• Open a note or document and write down exactly which services are active (e.g., "Basic Plan-1 month" plus "Workout Plan" plus "Nutritionist Chat").

Warning: Do not cancel through your bank or payment method alone. This does not cancel the subscription; it only blocks one payment. Best Me Fasting will flag the failed charge, re-bill you when your card is updated, or charge a late fee. You must cancel directly with the service.

Cancel through the best.me website or account area

This is the most straightforward method if you subscribed directly on the Best.me website.

1. Go to best.me and sign into your account using your email and password.
   • If you forgot your password, use the "Forgot Password" link on the login page.
   • Check your email for the password reset link; it may take 1-2 minutes to arrive.
2. Once logged in, open your Account Settings or Profile menu (usually in the top right corner of the screen).
   • Look for a section called "Subscriptions," "Billing," "My Purchases," or "Manage Plans."
   • If you cannot find it, click on your profile picture or avatar first.
3. You will now see a list of all active subscriptions tied to your account. This list is critical-do not skip it.
   • You should see your Basic Plan listed with the renewal date.
   • Below that, you should see any add-ons: Workout Plan, Nutritionist Chat, Shopping List, etc.
   • Each one is a separate entry with its own renewal date.
4. Click on the first active subscription (usually the Basic Plan).
   • You will see an "Edit," "Manage," or "Cancel" button. Click it.
   • A pop-up or new page will appear asking you to confirm the cancellation or offering a discount to keep you subscribed-ignore any discounts and proceed.
5. Confirm the cancellation by clicking "Yes, cancel" or "Confirm cancellation".
   • Best Me Fasting will ask you why you are leaving. You can skip this or give brief feedback; it does not affect your cancellation.
   • You will receive an on-screen confirmation message. Take a screenshot of it immediately.
6. Return to the subscription list and repeat steps 4-5 for every other active add-on.
   • Cancel the Workout Plan separately.
   • Cancel the Nutritionist Chat separately.
   • Cancel any other active features one by one.
   • Do not assume one cancellation cancels everything-this is where most Malaysian users fail.
7. After cancelling all items, check your email (including spam or promotions folder) for a cancellation confirmation from Best Me Fasting.
   • This email should list the subscription(s) cancelled and the final cancellation date.
   • If you do not receive a confirmation email within 2 hours, your cancellation may not have been processed. Go back to step 2 and verify the subscriptions are now marked as "cancelled" or "inactive."

Pro tip: Even if the account page says "cancelled," send an email to [email protected] with your cancellation screenshots and the date you cancelled. Subject line: "Cancellation confirmation required for account [your email]." This creates a documented record in case a charge appears later.

Cancel if you subscribed through apple app store (iPhone)

If you signed up through the App Store, you must cancel through your Apple ID account, not through the Best.me app itself.

1. Open the App Store app on your iPhone or iPad.
   • Do not open Best Me Fasting itself.
2. Tap your Profile Icon (usually a silhouette or your photo) in the bottom right corner.
   • It may be in the top right on some iOS versions.
3. Select "Subscriptions" from the menu.
   • You will see a list of all active App Store subscriptions tied to your Apple ID.
4. Find "Best Me Fasting" in the list and tap it.
   • You will see the subscription name, the renewal date, and the price.
5. Tap "Cancel Subscription" or "Edit" (the wording varies by iOS version).
   • Apple will show you a confirmation screen and may offer a discount to keep you. Tap "Cancel" again to confirm.
6. You will see a message saying your subscription will end on a specific date. Take a screenshot.
   • You will also receive a cancellation email from Apple within minutes.
7. Check the App Store again after a few minutes to confirm the subscription now shows as "Expired" or no longer appears in your subscription list.
   • If it still appears as active, repeat step 5.

Warning: Deleting the Best Me Fasting app does not cancel your subscription. The charge will continue until you cancel through the App Store.

Cancel if you subscribed through google play (Android)

If you signed up via Google Play, you must cancel through your Google Play account.

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not open Best Me Fasting itself.
2. Tap your Profile Icon (usually in the top right corner).
   • It is typically a circle with your initial or photo.
3. Tap "Payments and subscriptions" or "Manage subscriptions".
   • You will see all active subscriptions under your Google account.
4. Find "Best Me Fasting" and tap it.
   • You will see the plan name, renewal date, and billing amount.
5. Tap "Cancel subscription".
   • Google Play will ask why you are cancelling-you can skip this or respond.
6. Confirm the cancellation by tapping "Yes, cancel" or "OK".
   • You will see a confirmation screen showing when your subscription access will end.
   • Take a screenshot immediately.
7. Check your email for a cancellation confirmation from Google Play (may take 1-3 minutes).
   • Then return to the Google Play Store and verify the subscription is no longer listed as active.

Pro tip: Google Play sometimes shows a "free trial ended" message instead of a cancellation confirmation. Return to the subscription page after 5 minutes-if Best Me Fasting no longer appears, your cancellation was successful.

After you cancel: what happens next

Cancellation does not stop access immediately. You retain access to Best Me Fasting until the end of your current billing cycle. For example, if you subscribed on the 1st of the month and cancel on the 15th, you can still use the app until the end of that month. No refund is issued for the remaining days unless you cancelled within 14 days of your original purchase.

Check your bank statements regularly

Monitor your bank statements for the next 30 days after cancellation. Unwanted charges sometimes slip through, especially if an add-on was missed during the cancellation process. If you spot a charge from Best Me Fasting (or Nutrameg) after your confirmed cancellation date, contact your bank immediately and file a dispute. You have consumer protection on your side-your bank will investigate.

Stopee recommends setting a calendar reminder for 7 days after cancellation to review your statement. This quick check can catch errant charges before they compound.

Request a refund if charges continue

If a charge appears after your cancellation date, email [email protected] immediately with the subject line: "Charge after cancellation-refund request." Include your cancellation confirmation screenshots, the charge date, and the amount. Request a full refund and state that you cancelled on [date].

If Best Me Fasting does not respond within 14 days or refuses the refund, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Stopee has seen this route succeed for many Malaysian users who were wrongly charged after cancellation.

Common cancellation mistakes to avoid

Cancellation feels straightforward until something goes wrong-then frustration sets in fast. Here are the traps that catch Malaysian users most often.

Cancelling only the main plan but missing add-ons

This is the number one mistake. You cancel the Basic Plan, feel relieved, and then your next statement shows a charge for Workout Plan or Nutritionist Chat. These are separate subscriptions with their own renewal dates. Cancelling one does not cancel the others. You must manually cancel every single item on your subscription list.

Cancelling through your bank instead of the app

Some users block the payment by reporting the charge as unauthorised to their bank or simply deleting their payment method. This creates a bigger problem: Best Me Fasting will attempt to rebill you, the charge will fail, and the company may flag your account for non-payment. Your cancellation is not officially processed. Always cancel directly with Best Me Fasting first, then monitor your statement.

Assuming deletion equals cancellation

Removing the Best Me Fasting app from your phone does nothing. Your subscription keeps charging. Uninstalling is not cancellation. You must use the cancellation steps outlined above, no matter how obvious it feels that the app is "gone."

Missing the confirmation email

You receive an on-screen cancellation message, assume you are done, and never check your email for the official confirmation. If that email sits unread, you have no dated proof of when you cancelled. Always check for and save the confirmation email to your computer.

Cancelling at the wrong time and losing access

If you cancel too close to your renewal date, the system may process the cancellation after the next charge has already gone through. Wait until at least 5 days before your renewal date to cancel, so the system has time to process your request and prevent the final charge.

Timeline: when you will see the charge stop

Your Best Me Fasting charge will stop on the date your current billing cycle ends. If you subscribed to a 1-month plan on the 1st of the month and cancel on the 15th, charges will stop at the end of that month (around the 30th or 31st). If you subscribed to a 3-month plan and cancel halfway through, you will not be charged again until the 3-month period ends.

Most Malaysian banks process refunds for "future" charges (charges that would have occurred after cancellation) within 3-5 business days. If you were charged after your confirmed cancellation date, contact your bank to dispute the charge; they will typically refund you within 7-10 days.

Should you keep or cancel Best Me Fasting: a quick decision table

This table helps you decide whether cancellation is the right choice for you.

Contact information and escalation for Best Me Fasting

Best Me Fasting is operated by Nutrameg HQ Limited. Here is how to reach them and where to escalate if they do not respond to your cancellation.

Best Me Fasting support channels

Email: [email protected]

Help Center: help.best.me (cancellation articles and live chat)

Mailing address: Nutrameg HQ Limited, Dublin 7, Ireland (listed in General Terms and Conditions; no separate Malaysia address is provided)

Phone support: Not available for Malaysian users; email and Help Center chat are the primary contact methods.

Malaysian consumer protection escalation

If Best Me Fasting does not respond to your cancellation request or refund claim within 14 days, contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Ministry of Domestic Trade and Consumer Affairs (MDTCA)

Online complaint portal: Visit www.kpdnkk.gov.my or use their e-Consumer complaint system.

Hotline: 1-800-88-5050 (toll-free in Malaysia; available Monday-Friday, 8:00 AM - 5:00 PM)

Email: [email protected]

When you lodge a complaint, provide your cancellation screenshots, email confirmations, bank statements showing the charges, and dates of all communications with Best Me Fasting. The stronger your documentation, the faster MDTCA can investigate and resolve your case.

Key takeaways: how to cancel Best Me Fasting safely

Cancelling Best Me Fasting is straightforward once you know the platform-specific steps and avoid the common mistakes. The most important actions are: (1) cancel on the same platform where you subscribed (website, App Store, or Google Play); (2) cancel every active subscription separately-never assume one cancellation kills all of them; (3) save screenshots and email confirmations as proof; (4) monitor your bank statement for 30 days after cancellation; (5) escalate to MDTCA if unwanted charges appear after your confirmed cancellation date.

Malaysian consumer protection law is on your side. The Consumer Protection Act 1999 prohibits hidden charges and makes cancellation a consumer right, not a privilege. Stopee exists to help you navigate cancellations like this one, and our guides have helped thousands of consumers cancel unfair subscriptions, protect their wallets, and reclaim control over their billing. If you follow the steps above and still encounter resistance from Best Me Fasting, Stopee recommends documenting everything and reaching out to MDTCA-they exist to protect you when companies do not.