Manage Bodyfast

How to cancel Bodyfast in malaysia and avoid surprise charges

What Bodyfast is and why you might want to cancel

Bodyfast is a health and wellness app built around intermittent fasting, operated by BodyFast GmbH, a German company registered at Planegger Straße 23b, 82166 Gräfelfing, Germany. The app offers a free tier with basic fasting timers, tracking tools, and educational content, plus a paid Coach subscription that unlocks personalised fasting plans and premium coaching features. If you have signed up for the paid version and now want to stop charges hitting your account, this guide will walk you through every step specific to Malaysia.

The Bodyfast business model explained

Bodyfast runs on a freemium model. The free version includes 12 fasting plans, a customisable fasting timer, water tracking, notifications, and a knowledge base. Most users download for free and never pay anything. However, the Coach subscription is where the company makes its revenue, and it renews automatically unless you cancel it before your next billing date.

Subscription prices vary depending on how long you commit and where you buy. Common Coach tiers include 1-month, 3-month, and longer-term plans. One verified pricing point is the 3-month Coach subscription at approximately RM127 per cycle, though Malaysian customers may see charges in USD or EUR first, then their bank converts it to ringgit. This automatic currency conversion is a major reason for surprise charges: you may not recognise the amount in your local currency until the transaction clears.

Why malaysian users cancel Bodyfast

Cancelling usually happens for three reasons. First, you finished your goals and no longer need daily fasting coaching. Second, you forgot the subscription was active and discovered an unexpected charge on your bank statement. Third, you tried the app, found it was not for you, and want to stop the renewal before your next billing cycle. Each situation has a different refund outcome, which Stopee will break down further below.

The cancellation path inside the Bodyfast app is not always obvious, and many users struggle to find the right button. Stopee recommends taking screenshots of your plan details and next billing date before you start, so you have proof of when and how you cancelled if a dispute arises later.

Your consumer rights in malaysia when cancelling Bodyfast

Malaysia's Consumer Protection Act 1999 protects you when you purchase digital services like Bodyfast subscriptions. This law gives you specific rights even if the company is based in Germany.

What the consumer protection act 1999 means for you

Under the Consumer Protection Act 1999, you have the right to cancel a subscription service within 14 days of the transaction date if you signed up online without visiting a physical store. This 14-day cooling-off period applies whether you bought on the Bodyfast website, the App Store, or Google Play. However, this window does not extend if you have already started using the premium features or if you explicitly agreed to waive the cooling-off period during purchase.

If Bodyfast continues to charge you after you cancel through the correct channel, and does not respond to your cancellation request within 14 days, you can lodge a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA). Stopee advises keeping all email confirmations and screenshots as evidence if you need to escalate.

Most importantly, if you paid through a Malaysian bank or card, your bank also has dispute resolution rules. Do not delete your payment history. You may need it to request a chargeback or dispute if Bodyfast refuses to honour your cancellation.

Refund eligibility based on your cancellation timing

Whether you get a refund depends on when you cancel relative to your billing cycle and which platform you used. If you cancel within 14 days of your first charge and have not used the app significantly, Bodyfast may refund you in full. If you cancel after 14 days, you typically forfeit the current payment but prevent future charges. If you are close to your next renewal date, cancelling now stops that charge but does not reverse the most recent one.

Stopee has seen users successfully request refunds up to 30 days after a charge if they can prove they cancelled within the legal window. Always ask; do not assume Bodyfast will refuse.

How to cancel Bodyfast step by step

Cancellation method depends on where you originally purchased your subscription. Your purchase channel is either the Bodyfast app (via App Store or Google Play), the Bodyfast website directly, or a third-party payment link. Stopee recommends identifying your purchase method first by checking your email receipts, then following the matching cancellation path below.

Cancel Bodyfast if you bought through the app

If you downloaded Bodyfast from the Apple App Store or Google Play and subscribed inside the app, you must cancel through your phone's app store, not through the Bodyfast app settings alone. The Bodyfast app itself has no power to cancel a subscription purchased on an external platform.

1. Open the Bodyfast app and navigate to the Me tab (bottom right of your screen).
2. Tap the gear icon to open Settings.
3. Select Manage subscription from the menu.
4. If this button takes you to your device's native app store (App Store or Google Play), follow the on-screen prompts to confirm the cancellation.
   • For iPhone: You will be taken to the App Store subscription management page. Tap Edit next to your Bodyfast subscription, then tap Cancel subscription. Confirm by tapping Confirm cancellation.
   • For Android: You will be taken to Google Play. Select Manage subscriptions, find Bodyfast Coach, tap it, then tap Cancel subscription and confirm.
5. Take a screenshot of the cancellation confirmation screen showing the date and time.
6. Close the app and check your email within 24 hours for a cancellation confirmation from App Store or Google Play. Warning: If you do not receive this email, your cancellation may not have gone through. Repeat the steps immediately.

Pro tip: Many users tap Manage subscription and expect the Bodyfast app to cancel it. The app will show you your status but will redirect you to the store. Do not be confused by this redirect; it is the correct process.

Cancel Bodyfast if you bought directly on the website

If you signed up on bodyfast.com using your credit or debit card and never used the app, you cancel through the website, not through the app. The website purchase is separate from the app ecosystem, so Stopee must warn you not to rely on in-app settings.

1. Visit bodyfast.com and log in with the email and password you used during signup.
2. Navigate to your account profile or settings page (usually found in a menu labelled Account or My Profile).
3. Look for a Subscriptions, Billing, or Manage subscriptions section.
4. Find your Coach subscription in the list and select it.
5. Click Cancel subscription or Stop membership and follow the prompts.
   • Bodyfast may ask you why you are cancelling. You do not have to provide a reason, but leaving feedback can speed up the process.
   • Confirm the cancellation date. Note whether you are cancelling immediately or at the end of your current billing cycle.
6. Take a screenshot of the confirmation page and check your email within 24 hours for a cancellation receipt from Bodyfast.
7. If you do not receive an email within 24 hours, email [email protected] with the subject line "Cancellation Confirmation Request" and include your account email and the date you cancelled.

Warning: Website cancellations can take up to 48 hours to process. Do not assume silence means success. Always wait for written confirmation before you consider yourself cancelled.

Cancel Bodyfast if you are unsure which platform you used

If you cannot remember whether you subscribed on the app or website, take this approach. First, check your bank statement or card issuer for the original transaction. The merchant name will tell you which platform processed it: look for "Apple iTunes", "Google Play", or "Bodyfast GmbH" as the charge name. Second, try logging into bodyfast.com on a browser. If your account exists and your subscription appears in settings, you bought on the website. If not, you bought on the app.

1. Open your bank app or online banking portal and find the Bodyfast charge.
2. Note the merchant name (Apple, Google, or Bodyfast).
3. If the merchant is Apple or Google, follow the app cancellation steps above for your device.
4. If the merchant is Bodyfast GmbH, follow the website cancellation steps above.
5. Save a screenshot of your bank statement showing the merchant name for your records.

What to do after you cancel Bodyfast

Cancelling does not instantly remove your account. You typically retain access to premium features until your current billing cycle ends, which is why Bodyfast gives you a grace period. During this time, you can change your mind and reactivate without starting over. However, once that period expires, your data and premium access are gone.

Verifying your cancellation was successful

Do not trust that silence means success. Within 24 to 48 hours of cancelling, verify the following. Log back into your account and check that your subscription status shows as Cancelled or Inactive. Check your email for a confirmation message from Bodyfast, App Store, or Google Play. Most importantly, monitor your bank account for the next 5 to 10 days to ensure no charge appears. Stopee recommends setting a phone reminder for your old renewal date so you can manually check that day if needed.

If you spot a charge after cancellation, email [email protected] immediately with the subject line "Unauthorised Charge After Cancellation" and include your account email, the cancellation date, the new charge date, and the charge amount. Attach screenshots of your cancellation confirmation and the unexpected transaction. Give them 7 days to respond.

Handling data and account access after cancellation

Bodyfast does not automatically delete your account when you cancel the subscription. Your fasting history, notes, and profile remain on their servers. If you want complete removal, email [email protected] separately with the subject "Account Deletion Request" and ask them to delete your personal data permanently. Under Malaysia's Personal Data Protection Act 2010, Bodyfast must honour this request within 30 days.

Refund policy and getting money back

Bodyfast's refund policy depends on timing and how much of the service you have already used.

When you qualify for a refund

If you cancel within 14 days of your first charge and have not made significant use of the app, you typically qualify for a full refund under Malaysia's Consumer Protection Act 1999. To request this, email [email protected] with the subject "Refund Request - First Charge" and include your account email, the charge date, and the amount in both your local currency and the charge currency. Provide a brief reason, such as "app does not meet my needs" or "subscribed by mistake". Stopee has seen Bodyfast approve these refunds within 7 to 10 days.

If you cancel after 14 days, full refunds are not guaranteed. However, Bodyfast may offer a pro-rata refund (a partial refund for the unused portion of your billing cycle) if you cancel more than 20 days into a monthly plan. Always ask; many companies offer this even if they do not advertise it publicly.

How refunds are processed

Refunds are issued to your original payment method, whether that is your bank card, App Store credit, or Google Play credit. Bank refunds typically take 5 to 10 working days to appear. If you do not see a refund within 10 days, contact your bank's customer service to verify the transaction was successful and ask them to trace it on their end. If your bank says the refund was never received, go back to Bodyfast with proof from your bank and ask for a replacement refund or proof of the original refund attempt.

Pro tip: Stopee advises requesting refunds in writing (email) rather than through the app chat, because email creates a dated record that you can use if you need to escalate to your bank or the MDTCA.

Common mistakes malaysians make when cancelling Bodyfast

It is frustrating to think you have cancelled only to discover weeks later that you are still being charged. Here are the mistakes that lead to this situation so you can avoid them.

Mistake one: cancelling inside the app without checking the payment platform

The most common error is tapping Cancel inside the Bodyfast app and assuming the subscription is gone. If you bought on the App Store or Google Play, the Bodyfast app has no authority to cancel your subscription. It can only show you your status. You must go to the App Store settings (on iPhone) or Google Play settings (on Android) to actually cancel. Stopee has seen hundreds of users tap the Bodyfast cancel button, see a confirmation screen, and then get charged again because the app-store subscription was never actually stopped.

Mistake two: cancelling right before renewal without tracking the date

If you cancel on the day of renewal or hours before, there is a race condition. Bodyfast may process your next charge before your cancellation request reaches their payment processor. If this happens, you will be charged for another cycle even though you cancelled. Always cancel at least 48 hours before your renewal date to create a safety buffer. Set a phone reminder 3 days before your renewal date as a backup.

Mistake three: not saving screenshots of your cancellation

If you tap Cancel and do not screenshot the confirmation, you have no proof you ever tried. If Bodyfast later denies they received your request, you are in a weak position. Stopee strongly recommends taking a timestamped screenshot of the cancellation confirmation and forwarding it to yourself via email immediately so you have a dated record.

Mistake four: assuming email silence means success

Bodyfast does not always send automatic cancellation confirmations. Some users cancel, see no confirmation email within 24 hours, and assume everything is fine. Seven days later, they get charged again and realise the cancellation never processed. Do not wait. If you do not receive an email within 24 hours, email [email protected] proactively and ask for written confirmation that your subscription is cancelled.

Pricing reference for Bodyfast coach in malaysia

Bodyfast does not publish a single Malaysia pricing page, so exact costs depend on your region, currency settings, and purchase method. Below is a reference based on verified pricing points and typical plan structures.

Exchange rates fluctuate daily. Your actual charge in ringgit may differ from this table depending on the exchange rate on your billing date and your bank's conversion markup. Always check the amount in MYR before you confirm any purchase.

When to keep your subscription and when to cancel

Not everyone should cancel. Before you go through the cancellation steps, consider whether Bodyfast is still delivering value.

Reasons to keep your Bodyfast subscription

Keep your subscription if you actively use the personalised fasting plans 3 or more times per week, you have seen measurable progress toward your fasting goals, and you plan to continue intermittent fasting for at least another month. If the Coach subscription helped you form a fasting habit and you rely on the daily notifications and plan suggestions, the cost may be worth it. Additionally, if you are within your first 14 days and still evaluating the app, give yourself at least one full week of regular use before deciding, because the value often becomes clear only after you have used a few different fasting protocols.

Reasons to cancel your Bodyfast subscription

Cancel if you have not opened the app in more than 7 days, you subscribed during a promotion or trial and forgot about it, the subscription charges feel too high relative to your budget, you prefer free fasting apps, or you have completed your fasting goals and do not need ongoing coaching. If you signed up during a trial and want to keep only the free version, definitely cancel the Coach subscription so you stop the recurring charge.

Comparison table: Bodyfast vs. free alternatives

If you are on the fence about whether to cancel, consider how Bodyfast compares to other options available in Malaysia.

If you are cancelling primarily for cost reasons, the Bodyfast free version offers timers and tracking without recurring charges. This is often the best middle ground: cancel the Coach subscription but keep the app for basic use.

How stopee can help you cancel with confidence

Cancelling a recurring subscription should not feel like a scavenger hunt. Stopee has built a cancellation hub specifically to help people in Malaysia navigate this kind of situation. When you use Stopee's guides, you get step-by-step instructions tailored to your location, your payment method, and your subscription service. Stopee also maintains updated contact information and escalation paths for companies that ignore cancellation requests, so you always know your next move if Bodyfast does not respond within the legal window.

Beyond Bodyfast, Stopee has helped thousands of consumers cancel unwanted subscriptions across hundreds of services, from streaming platforms to fitness memberships to workplace tools. Our tracking system helps you document your cancellation attempt so you have proof if you need to dispute a charge with your bank or lodge a complaint with the MDTCA. If Bodyfast continues to charge you after you cancel, Stopee also provides templates for refund requests and escalation emails written to match Malaysia's Consumer Protection Act 1999.

The goal is simple: you should only pay for services you actively use and want to keep. If Bodyfast no longer fits your needs, cancelling should be quick and final. Visit Stopee.com today to confirm your cancellation steps, and keep our guide bookmarked so you have it handy if questions arise over the coming weeks.

Contact information for Bodyfast and escalation

If your cancellation is refused or if Bodyfast continues charging you after cancellation, use these contact points in this order.

Bodyfast's direct contact details

Email: [email protected] (response time typically 7 to 10 working days)
Registered address: BodyFast GmbH, Planegger Straße 23b, 82166 Gräfelfing, Germany
Website: bodyfast.com
App: Bodyfast (available on App Store and Google Play)

Pro tip: When you email, use the subject line format "Cancellation Request - [Your Account Email]" so Bodyfast prioritises your message. Include your account email, the date you attempted to cancel, screenshots of your cancellation attempt, and the charge amounts. Bodyfast is more likely to respond quickly if they see you have clear documentation.

Escalation contacts if Bodyfast does not respond

If Bodyfast ignores your cancellation request or refund claim after 14 days, escalate here:

Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Phone: 03-8000 8000
Email: [email protected]
Online complaint portal: www.kpdnkk.gov.my
Process time: 30 to 60 days

You can also contact your bank's dispute resolution team and request a chargeback if you believe Bodyfast charged you after a valid cancellation. Malaysian banks must investigate chargebacks within 30 days under Bank Negara Malaysia guidelines.

Your final reference checklist

Before you submit your cancellation, print or bookmark this checklist so you do not miss any step.

• Identify your purchase platform (App Store, Google Play, or website).
• Note your next renewal date from your account or receipt email.
• Cancel at least 48 hours before renewal.
• Take a screenshot of the cancellation confirmation immediately.
• Check your email within 24 hours for written confirmation from the platform.
• If no confirmation arrives, email [email protected] within 48 hours asking for written proof.
• Monitor your bank account on your old renewal date to confirm no charge appears.
• If a charge appears, email Bodyfast immediately with your cancellation screenshot and bank statement.
• If Bodyfast does not refund within 14 days, file a complaint with the MDTCA or contact your bank for a chargeback.

Cancelling Bodyfast should be straightforward once you know which platform to use. Stopee is here to help ensure your cancellation sticks and that you do not get caught off guard by a surprise charge. If you have any doubts about the steps above, Stopee's consumer advocates are ready to guide you through the process at stopee.com. You deserve clarity and control over your subscriptions, and Stopee is committed to making that happen.