Manage Fastic

How to cancel Fastic in malaysia and avoid unexpected charges

What Fastic is and why you might want to leave

Fastic is a health and wellness app built around intermittent fasting, meal tracking, and habit formation. The service operates on a subscription model with a free 14-day trial period, after which you are automatically charged for Fastic Plus unless you cancel before your trial ends. If you signed up and later felt uncertain about what triggered billing, you are not alone-Fastic's automatic renewal catches many users off guard. At Stopee, we help thousands of Malaysian consumers navigate exactly this situation every month.

How fastic's subscription model works

When you download Fastic and create an account, you get 14 days of full access to Fastic Plus at no cost. During this window, the app includes personalised fasting plans, meal tracking, nutrition guidance, and health insights. Once your trial period ends, your selected paid plan renews automatically and you are charged-unless you actively cancel before that moment arrives. Many users delete the app thinking cancellation happens automatically, but that does not stop your card from being charged.

Fastic is operated by Fastic GmbH, a company registered in Berlin, Germany. For Malaysian users, there is no local office, local phone line, or Malaysia-specific cancellation address. Support flows through the help centre and a billing email address, which means your cancellation request travels internationally and may take longer than you expect. Understanding this geography matters because it affects how quickly Fastic processes your request and where your legal rights apply.

Where Fastic charges malaysian users

You can subscribe to Fastic through three channels: directly on the Fastic website, via the Apple App Store, or through Google Play. Each channel has its own cancellation process, and choosing the wrong one wastes time and leaves your subscription active. Malaysian users often see pricing in foreign currencies (EUR or USD) converted by their payment provider or bank, which means the final charge on your card may be higher than the displayed headline price due to exchange rates and bank fees.

There is also a Fastic rewards programme that can unlock free access to Fastic Plus for up to 12 months based on participation conditions. Some users think every long-term plan was purchased directly, when in fact access came through promotional rewards. Knowing where your subscription comes from is the first step toward cancelling it cleanly-and Stopee recommends you verify this before taking any action.

Your consumer rights when cancelling Fastic in malaysia

Malaysia's Consumer Protection Act 1999 gives you specific rights when dealing with distance contracts and automatic renewals, and Fastic qualifies as a distance contract because you subscribe online without face-to-face contact.

What the consumer protection act 1999 means for you

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a distance contract within 10 calendar days of concluding the agreement without penalty or explanation. This is called a cooling-off period. If Fastic charged you during the trial period or you discover an unwanted renewal, this law is your lever to demand a full refund-regardless of whether you used the service.

Additionally, the Act requires businesses to give you clear, honest information about the terms before you commit money. If Fastic's cancellation instructions were buried, unclear, or missing entirely when you signed up, that breach strengthens your position when disputing charges.

If Fastic refuses to refund you or ignores your cancellation request, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), Malaysia's consumer protection authority. Stopee advises you to keep copies of all emails, screenshots, and payment records because these become evidence if you need to file a formal complaint.

Your right to cancel at any time after the trial

Even after your 10-day cooling-off window closes, you retain the right to cancel your active subscription at any time. You do not need permission, a reason, or to pay a penalty-you simply cancel and the service ends at the end of your current billing cycle. The Consumer Protection Act 1999 makes this clear for distance contracts, and Fastic's own terms must comply with Malaysian law.

How to cancel Fastic: step-by-step for each platform

Your cancellation path depends entirely on where you subscribed, and choosing the wrong platform is the number one reason Fastic charges you again after you think you have cancelled.

Cancel Fastic if you subscribed on the website

This route is the cleanest because it creates a direct cancellation record tied to your account.

1. Open your web browser and go to fastic.com
2. Log in with the email address you used to create your account
3. Scroll to the footer of the page and click "Manage subscriptions"
4. Look for your active plan and click "Withdraw from contract"
5. Follow the on-screen prompts to confirm your cancellation request
6. Take a screenshot of the final confirmation page (or the confirmation email that follows)
7. If no confirmation appears after 5 minutes, repeat steps 1-6 and contact Fastic support on the same day via the help centre

Pro tip: Fastic's website may ask for feedback on why you are leaving. You do not have to answer-skip this step and proceed directly to final confirmation. The goal is to cancel, not to be persuaded to stay.

Warning: If you see a message saying your next billing date has already passed and a new charge is pending, do not panic. Proceed with cancellation anyway, then contact Fastic at [email protected] with your cancellation screenshot and request a refund for the unexpected charge, citing the Consumer Protection Act 1999 if applicable.

Cancel Fastic if you subscribed on apple app store (iPhone or iPad)

App Store subscriptions renew through Apple, not Fastic, so you must cancel through Apple's system for it to take effect.

1. Open the App Store on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Find Fastic in the list and tap it
5. Tap "Cancel Subscription"
6. Confirm the cancellation when prompted
7. Screenshot the confirmation page showing your subscription is cancelled

Pro tip: On iOS, your subscription status changes immediately to "Expires on [date]" after you cancel. This date is your service end date-you keep access until midnight on that day, then Fastic closes automatically. You do not lose anything by cancelling early.

Warning: Simply deleting the Fastic app from your phone does nothing to stop renewal. Your subscription lives on Apple's servers, not on your device. Cancelling through the App Store is the only action that stops future charges.

Cancel Fastic if you subscribed on google play (Android)

Google Play subscriptions work similarly to the App Store, requiring cancellation through Google's own system.

1. Open Google Play Store on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions" or "Subscriptions" (wording varies by device)
4. Find Fastic and tap it
5. Tap "Cancel subscription"
6. Select your reason for cancellation (optional-you can skip this)
7. Confirm the cancellation
8. Screenshot the confirmation screen

Pro tip: Google Play shows a "Cancellation pending" status immediately, then updates to "Expires on [date]" after a few hours. You can keep using Fastic until that expiry date arrives.

What happens immediately after you cancel Fastic

Cancelling Fastic does not mean you lose access right away-it means your subscription will not renew after your current billing cycle ends.

Your access after cancellation

You retain full Fastic Plus access until your current billing period expires. If you cancel on the 15th of the month and your renewal date is the 20th, you can use Fastic normally until the 20th. On the 21st, Fastic demotes you to free tier (basic features only) and stops all charges. This gives you time to export any health data, notes, or meal logs you want to keep before losing premium features.

Pro tip: Export your fasting history and meal tracking data while you still have premium access. Open the Fastic app, navigate to your account settings, and look for "Export data" or "Download my data"-exact menu names vary. Many users regret not saving this information before their subscription ends.

Stopping emails and notifications from Fastic

After cancellation, Fastic may still send you promotional emails or in-app reminders to re-subscribe. To stop these, log into your account settings and disable marketing communications and push notifications. You can also reply "STOP" to any promotional SMS if Fastic sent you text messages during your subscription.

Refunds and what to do if Fastic charges you again

Securing a refund after cancellation is simpler than many users think, especially if you act quickly.

When you are entitled to a refund

You are entitled to a full refund if:

• Fastic charged you during your free trial period (within 14 days of signup)
• You cancelled within Malaysia's 10-day cooling-off window and were still charged
• You cancelled successfully but Fastic renewed your subscription anyway (a billing error on Fastic's side)
• The service was not delivered or was unavailable for most of your billing month

Stopee has helped consumers recover hundreds of ringgit in unjust charges by understanding these rules and knowing how to document them.

How to request a refund from Fastic

1. Send an email to [email protected] with the subject "Refund request for [your email address]"
2. Include the following details:
   • Your full name and account email
   • The date Fastic charged you and the amount (in MYR and original currency)
   • Screenshots of your cancellation confirmation (from the website, App Store, or Google Play)
   • Screenshots of the charge on your bank or credit card statement
   • A clear explanation: "I cancelled my subscription on [date]. I was still charged on [date]. Under Malaysia's Consumer Protection Act 1999, I am entitled to a refund."
3. Send the email from the same email address linked to your Fastic account
4. Keep a copy of this email for your records
5. Wait 5-7 business days for Fastic to respond

Pro tip: If Fastic does not respond within 7 days, send a follow-up email marked "Second request for refund." Be polite but firm. Reference the Consumer Protection Act 1999 again-international companies respond faster when they know Malaysia's consumer law is watching.

Warning: If Fastic refuses your refund or ignores your emails after two attempts, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). File a complaint at their online portal or contact their consumer hotline. You will need your email correspondence and payment screenshots, so keep everything.

Refund timeline and how money returns to your account

Fastic typically processes refunds within 7-14 business days after approving your request. If you paid by credit card, the refund appears as a credit on your next statement or as a reversal of the charge. If you used a debit card or bank transfer, the money returns to your bank account in 3-5 additional business days depending on your bank.

If you do not see the refund after 14 days, contact your bank and ask them to trace the refund with Fastic's reference number (included in Fastic's approval email). Banks can often push through stuck refunds faster than waiting for a merchant to resend it.

Pricing breakdown for malaysian users

Understanding what you have been paying helps you decide whether to stay or leave-and ensures you spot overcharges.

Note: These are approximate prices and may vary. Malaysian users see charges converted by their bank or payment provider, so your actual MYR amount may differ due to exchange rate fluctuations and bank conversion fees. Always check your bank statement for the exact amount charged to your account.

Common mistakes people make when cancelling Fastic

Cancelling a subscription should be straightforward, but Fastic's multi-platform system creates confusion-and confusion leads to forgotten cancellations and surprise charges. Here is what trips up most users.

Mistake 1: cancelling on the wrong platform

The single biggest error is cancelling through one channel while your subscription lives on another. You might cancel through the website but forget that you actually subscribed on Google Play. Your website cancellation goes through, but Google Play keeps charging you because the subscriptions are separate billing streams.

Before you cancel, verify where you subscribed by checking your oldest payment receipt or bank statement. It will show either "Fastic.com," "Apple," or "Google." Cancel only through that channel.

Mistake 2: deleting the app instead of cancelling the subscription

Deleting Fastic from your phone gives you a false sense of security. The app is gone from your device, but your subscription is still active on Apple's or Google's servers, and your next billing date still arrives. Fastic charges you anyway because the app deletion and the subscription cancellation are two completely separate actions.

Always cancel the subscription first, then delete the app if you want. Never reverse that order.

Mistake 3: not screenshotting confirmation

After you click "Cancel," Fastic should show a confirmation page or send a confirmation email. Many users see this confirmation, feel relieved, and close the page-then two weeks later are shocked by a new charge. If you did not take a screenshot of that confirmation, you have no proof of when you cancelled, and Fastic will claim they never received the request.

Screenshot or save every confirmation you receive. Store these screenshots in a phone folder or cloud backup labelled "Subscriptions" so you can find them in seconds if a dispute arises.

Mistake 4: not checking your next billing date before cancelling

Your cancellation takes effect at the end of your current billing cycle. If you cancel on the 25th but your renewal is set for the 30th, you will be charged one final time on the 30th before Fastic stops. Some users see this final charge and assume their cancellation failed, when in fact it worked exactly as designed.

Before you cancel, note your renewal date. If a charge appears on or shortly after that date, it is the last charge and Fastic should not bill you again. If a charge appears weeks later, contact Fastic immediately because that is a billing error.

Your checklist before and after cancelling Fastic

Follow this checklist to ensure your cancellation is airtight and you have documentation for any disputes.

Before you cancel

• Write down the email address linked to your Fastic account
• Screenshot your current Fastic plan name and next billing date (find this in Account Settings)
• Find your most recent payment receipt or bank statement showing the Fastic charge
• Note which platform you subscribed through: website, Apple App Store, or Google Play
• Save any fasting logs, meal tracking data, or health insights you want to keep (use the export feature if available)
• Verify your cooling-off period: if you are within 10 days of signup, note this for refund leverage

Immediately after cancelling

• Screenshot the cancellation confirmation page (or save the confirmation email)
• Write down the exact date and time you cancelled
• If the website did not show a clear confirmation, send yourself an email noting the cancellation details
• Keep all screenshots and emails in one folder on your phone or computer
• Do not delete or clear your browser history for at least 30 days

In the week after cancellation

• Check your bank or credit card statement for any new Fastic charges (they may take 2-3 days to appear)
• If your next billing date passes without a charge, your cancellation worked-keep the confirmation anyway
• If a charge appears, compare the date to your screenshot to verify whether it is the final renewal or an error
• Do not ignore unexpected charges; contact [email protected] on the same day with screenshots

Why people cancel Fastic and what they switch to instead

Understanding why users leave helps you decide whether Fastic is truly right for you or if another option fits better.

Top reasons users cancel Fastic

The most common reason is unexpected charges after the free trial. Users forget the 14-day countdown or assume the trial automatically stops-then find themselves billed without permission. The second reason is lack of progress or motivation; many users download fasting apps, use them for a week, then abandon them. By the time they remember to cancel, multiple months of charges have stacked up.

A third reason is that Fastic's meal tracking features feel limited or repetitive compared to apps like MyFitnessPal. Some users want deeper calorie or macro tracking; Fastic focuses on fasting windows, not detailed nutrition analysis. Finally, cost sensitivity: annual plans seem like a bargain upfront, but if you stop using the app after two months, RM 288 feels like waste.

Alternative fasting and fitness apps malaysian users mention

Many users find that they do not need a premium subscription at all. Free fasting apps or smartphone stopwatch timers work just as well if your goal is simply to track intermittent fasting windows. The "premium" features (personalised advice, detailed meal analysis, motivation coaching) appeal to people committed to fasting as a lifestyle-but casual users often cancel because they rarely open the app.

Contact Fastic for cancellation, disputes, or escalation

If your cancellation does not go through, Fastic ignores your refund request, or you need to dispute a charge, here is where to send your case.

Fastic contact details

Billing and subscription cancellation inquiries: [email protected]

General support and technical issues: Fastic Help Centre at fastic.freshdesk.com/support/solutions/folders/47000780374

Registered office (for legal notices and formal withdrawal letters):

Fastic GmbH
Pappelallee 78/79
10437 Berlin
Germany

If you are sending a formal cancellation or withdrawal notice under Malaysia's Consumer Protection Act 1999, send it to this Berlin address via registered mail or email (document the delivery). Keep proof of postage or email delivery receipt.

Escalation in malaysia if Fastic does not respond

If Fastic refuses to cancel, process a refund, or respond to your emails after two weeks, file a complaint with:

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Consumer Affairs Division
Phone: 1-800-886-800 (toll-free)
Online complaint portal: www.kpdnkk.gov.my

You will need your email correspondence, payment screenshots, and proof of your cancellation attempt. MDTCA can compel Fastic to respond and mediate disputes. Stopee recommends keeping all documentation for at least 6 months after cancellation, as consumer disputes can take time to resolve.

Final steps: stay protected after cancelling

Cancelling Fastic is only half the battle-protecting yourself from future unwanted charges is the other half.

After your subscription ends, monitor your bank or credit card statement for at least 60 days to ensure Fastic does not attempt a surprise renewal. Many subscription services test their systems by charging inactive accounts; if Fastic tries this and you catch it early, you can dispute it immediately through your bank under the Consumer Protection Act 1999. Set a reminder on your phone 30 days after cancellation to check your statement, or enable bank alerts for any Fastic charges.

If you ever want to try Fastic again, do so with a fresh mindset: sign up, use the full 14-day trial, then set a phone reminder for day 13 to cancel before charges begin. Stopee has helped thousands of Malaysian consumers reclaim control over their subscriptions and reverse unjust charges. Whether your goal is cancelling today or staying informed about your rights, we are here to guide you through every step of the process. Visit Stopee.com to learn more about your consumer protections and manage all your subscriptions in one place.