Manage Fastic

How to cancel fastic in new zealand: your complete guide to stopping payments

What fastic is and why you might want to cancel

Fastic is a mobile app and web service that helps you track intermittent fasting, monitor water intake, log steps, and count calories across multiple platforms. You get access to fasting timers, recipe suggestions, motivational challenges, and progress tracking to support your health habits.

The free version covers basic fasting tracking, but Fastic Plus (the paid tier) unlocks premium features like AI-powered meal scanning, detailed nutritional insights, advanced educational content, and personalised reminders. Subscriptions renew automatically unless you cancel, and that's where many New Zealand users get caught out.

Whether you've completed your fitness goals, found another app that suits you better, or simply want to reduce your monthly spending, cancelling Fastic is straightforward once you know which platform you subscribed through. At Stopee, we've helped thousands of New Zealand consumers navigate subscription cancellations without losing refunds or accidentally renewing unwanted services.

Why new zealand consumers cancel fastic

You might cancel Fastic because the app no longer fits your routine, you've switched to a different health platform, you're not using the premium features enough to justify the cost, or you want to test a competitor during a free trial period. Some users cancel because they didn't realise auto-renewal was enabled, or because they signed up for a short-term challenge and forgot to turn off the automatic subscription.

Whatever your reason, cancelling early is always better than letting unwanted charges stack up. Stopee recommends reviewing your subscription at least once every three months to ensure you're only paying for services you actively use.

What you need to know before you cancel

Fastic subscriptions renew automatically every month or year, depending on your plan. You'll lose access to Fastic Plus features once your current billing cycle ends, but you can still use the free version of the app. The company offers a 14-day "Feel Good Guarantee" for refunds if you change your mind within 14 days of purchase, and New Zealand consumer law gives you additional protections under the Consumer Guarantees Act 1993.

Fastic pricing and plan options in new zealand

Here's what you're paying for with Fastic subscriptions across common billing periods.

Prices vary slightly depending on whether you subscribe through the Fastic website, Apple App Store, or Google Play Store. App store versions often include platform fees that push prices higher. If you're on an annual plan, cancelling immediately still lets you use the service until your renewal date, so you won't lose access.

How to cancel fastic step by step

Your cancellation method depends on where you bought your subscription: the Fastic website, Apple App Store, Google Play Store, or PayPal. Follow the right path for your platform to avoid accidental renewal charges.

Cancel fastic via the website or app

If you subscribed directly through the Fastic website or app, this is your cancellation path.

1. Open the Fastic app or visit the Fastic website in your web browser.
2. Sign in to your account using your email and password.
3. Navigate to your account settings or profile menu (usually found in the app's bottom navigation or the website's top-right corner).
4. Look for "Subscriptions," "Billing," or "Manage subscription" and tap or click it.
5. Select your active Fastic Plus subscription plan.
6. Tap or click "Cancel subscription" and confirm your choice when prompted.
7. Stopee recommends taking a screenshot of the cancellation confirmation for your records.

Pro tip: If you don't see a cancel button in the app, you likely subscribed through Apple App Store or Google Play. Skip to those sections below.

Alternatively, email Fastic directly: Send an email to info@fastic.com with your account email, user ID (if you have it), and a clear request to cancel your subscription. Keep this email in your sent folder as proof.

Cancel fastic on apple app store (iOS)

If you subscribed through your Apple ID, Apple handles your subscription and refunds directly.

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap your profile icon (top-right corner) or go to Settings > [Your Name] > Subscriptions on your device.
3. Select "Subscriptions" from the menu.
4. Find Fastic in the list of active subscriptions.
5. Tap Fastic and select "Cancel subscription."
6. Confirm your cancellation by tapping "Confirm" when prompted.
7. Important: Cancel at least 24 hours before your next renewal date to avoid being charged again.

Warning: Apple's system shows your cancellation as effective at the end of your current billing cycle, not immediately. You keep access to Fastic Plus until that date passes. Check the "Subscription renewal date" field to see exactly when your final charge was processed and when your access ends.

If you need a refund for a recent purchase within 90 days, contact Apple Support directly through Apple's support portal. Apple handles refund requests separately from Fastic.

Cancel fastic on google play store (Android)

Google Play manages your Android app subscriptions, and you cancel through Google's system.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top-right corner).
3. Select "Manage subscriptions" or "Subscriptions" from the menu.
4. Scroll through your active subscriptions and tap "Fastic."
5. Select "Cancel subscription" and follow the on-screen prompts.
6. Confirm your cancellation when Google asks for final confirmation.
7. Key timing: Cancel at least 24 hours before your next billing date to prevent a fresh charge.

Pro tip: Google Play shows your exact renewal date on the subscription details page. Note this date before you cancel so you know exactly when your access expires.

If you want a refund for a recent Google Play purchase, request it through the Google Play Support page. Google typically allows refunds within 48 hours of purchase for most app subscriptions, but Fastic's 14-day "Feel Good Guarantee" may offer a wider window for their service.

Cancel fastic if you paid via PayPal

If your original Fastic payment went through PayPal, you manage the subscription from your PayPal account.

1. Log in to your PayPal account at paypal.com.
2. Go to Settings or your account dashboard.
3. Look for "Payments" or "Subscriptions and agreements."
4. Find "Fastic" in your list of active merchant agreements.
5. Click or tap the agreement and select "Cancel" or "Remove."
6. Confirm the cancellation and close the confirmation page.
7. Notify Fastic via info@fastic.com that you've cancelled through PayPal (optional but recommended for record-keeping).

PayPal's cancellation stops future charges immediately, but your current billing cycle (if active) may still process depending on the timing of your cancellation. Check your PayPal transaction history to confirm no further Fastic charges appear after cancellation.

What happens immediately after you cancel fastic

Cancelling Fastic can feel anticlimactic because access doesn't vanish overnight - and that's actually a good thing for your wallet and peace of mind.

Access and features during your final billing period

Once you cancel, you retain full access to Fastic Plus features (meal scanning, detailed tracking, advanced recipes) until the end of your current billing period. If you're in day 15 of a 30-day month, you've still got 15 days to use everything you paid for. This isn't a limitation - it's you getting the full value of your subscription.

After your billing period ends, Fastic automatically downgrades your account to the free version. You'll lose access to premium features but keep your account history, progress tracking, and any data you've logged. You can reactivate a premium subscription anytime if you change your mind.

Billing and auto-renewal after cancellation

No further charges appear on your card once your current subscription period expires. Auto-renewal is completely disabled, so you won't wake up to an unexpected Fastic charge next month. This is true across all platforms: website, Apple App Store, Google Play, and PayPal.

Stopee recommends checking your bank or credit card statement 5-10 days after your scheduled renewal date, just to confirm no stray charges appeared. If a charge does show up after cancellation, contact Fastic immediately and escalate to your bank if needed.

Refunds and the 14-day "Feel good guarantee"

Fastic offers a voluntary refund guarantee, and New Zealand consumer law provides additional protections if something goes wrong.

Fastic's 14-day "Feel good guarantee"

Fastic provides a 14-day money-back guarantee from the date you sign up, regardless of how much you've used the app. If you request a refund within 14 days of your first charge, Fastic will process it without demanding a reason. This policy applies to website purchases and some app store transactions, though app store refunds must be requested through the platform itself.

To claim this guarantee, email info@fastic.com with your account email, subscription start date, and a straightforward refund request. Include your order or receipt number if you have it. Fastic typically responds within 3-5 business days.

Refund options by platform

Pro tip: Apple and Google often grant refunds beyond their stated windows if you contact support directly and explain your situation. Don't assume you're ineligible just because you're outside the 48-hour Google Play window.

Pro-rata refunds and partial cancellations

Fastic's terms state that prepaid amounts may be refunded pro-rata if you cancel with appropriate notice and the company hasn't delivered the service. This means if you paid $80 for a year upfront but cancel after 3 months, you may be entitled to a partial refund for the 9 months remaining. Contact Fastic to discuss your specific situation.

Your consumer rights under new zealand law

Beyond Fastic's own policies, New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you from unfair subscription practices.

Consumer guarantees act protections

The Consumer Guarantees Act requires that services (like Fastic) are supplied with due care and skill, fit for purpose, and delivered within a reasonable timeframe. If Fastic's premium features don't work as advertised (meal scanning crashes constantly, reminders never arrive), you have the right to a refund or service correction under this law.

You don't need Fastic's permission to claim this right - it exists independently. If Fastic refuses a refund for a faulty service and you're within a reasonable period (typically 6-12 months of purchase), you can escalate to the Commerce Commission or file a claim in the District Court.

Fair trading act and dark patterns

The Fair Trading Act prohibits misleading advertising and unfair contract terms. If Fastic made unclear claims about auto-renewal, hid the cancellation button, or made cancellation deliberately difficult, they've likely breached fair trading law. Document everything: screenshots of the sign-up page, promotional materials, and the steps you took to cancel.

If you believe Fastic has engaged in unfair practices, file a complaint with the Commerce Commission at comcom.govt.nz. They investigate complaints and can take enforcement action against repeat offenders.

Common mistakes when cancelling fastic

Cancelling a subscription sounds simple, but small missteps can leave you paying for weeks longer than intended. We've seen it happen too many times, and Stopee wants to help you avoid the frustration.

Not cancelling on the right platform

The biggest mistake is cancelling in the wrong place. If you subscribed through Apple App Store but try to cancel in the Fastic app, nothing happens - your subscription stays active on Apple's system. Always check your bank statement or app store account to confirm which platform holds your subscription, then cancel there specifically.

Waiting until the last minute

If your renewal date is tomorrow and you cancel today, you might still be charged depending on the platform's timing. Stopee recommends cancelling at least 3-5 days before your next billing date to ensure the cancellation processes before the charge hits your account. If you've already been charged after cancelling, request a refund immediately rather than waiting.

Not keeping cancellation proof

Screenshots of cancellation confirmations matter. If Fastic (or your bank) disputes whether you cancelled, a timestamped screenshot is your evidence. Take one every time you complete a cancellation and keep it in a folder or cloud storage for 12 months.

Confusing "cancel" with "pause"

Some apps offer pause options that temporarily suspend charges but keep your subscription alive. Fastic doesn't prominently advertise a pause feature, but make sure you're actually selecting "Cancel subscription" and not a pause or account deactivation option that allows auto-renewal to restart later.

Your cancellation checklist for fastic

Use this checklist to ensure you've covered every step.

• Identify which platform your Fastic subscription is on (website, Apple App Store, Google Play, or PayPal).
• Note your next renewal date from your last receipt or account settings.
• Log in to the correct platform (not the app, but the platform where you paid).
• Find and click "Cancel subscription" or equivalent button.
• Confirm the cancellation when prompted.
• Take a screenshot of the cancellation confirmation page.
• Email Fastic at info@fastic.com to confirm cancellation (especially if you cancelled on a third-party platform).
• Check your bank or credit card statement 5-10 days after your renewal date to confirm no charge appeared.
• If unwanted charges occur, request a refund within 14 days of the charge date.
• Escalate to the Commerce Commission if Fastic refuses a valid refund claim.

Should you stay or cancel fastic?

Before you cancel, consider whether Fastic still serves your goals or if circumstances have genuinely changed.

If you're on the fence, try using only the free version of Fastic for 2-3 weeks. If you don't miss the premium features, cancellation is the right call. If you find yourself wishing you had them back, keep the subscription and reassess in three months.

How stopee can help you manage subscriptions

Cancelling Fastic is just one piece of subscription management. At Stopee, we've helped thousands of New Zealand consumers identify unwanted charges, navigate cancellation processes across all platforms, and claim refunds from companies that resist. Our consumer guides cover every major subscription service, and our team understands the legal frameworks that protect you.

Whether you're cancelling Fastic today or auditing all your subscriptions next week, Stopee has the step-by-step instructions and insider knowledge you need. We've handled the trickiest cancellation scenarios - from unresponsive companies to misleading auto-renewal practices - so you don't have to navigate them alone.

Visit Stopee at stopee.com to explore guides for other services you might want to cancel, and use our resources to take control of your spending. Stopee makes cancellation simple, transparent, and fair.

How to contact fastic for additional help

If you hit any snags during cancellation or your refund request stalls, these are Fastic's official contact details.

Email: info@fastic.com

Postal address (Germany): Fastic GmbH, Am Sandtorkai 68, 20457 Hamburg, Germany. (Fastic doesn't maintain a separate New Zealand postal address, but this is their registered address for formal complaints.)

In-app support: Open Fastic and look for a Help, Support, or Contact option in the main menu to reach their support team directly.

Escalation: If Fastic doesn't respond to cancellation or refund requests within 10 business days, lodge a formal complaint with the Commerce Commission at comcom.govt.nz and reference their company details. Stopee recommends keeping copies of all emails and screenshots throughout this process.

Cancelling Fastic is final, but your data isn't lost forever. You can reactivate your account and access previous logs if you decide to return within a reasonable timeframe. For now, if Fastic isn't working for you anymore, take action today and let Stopee support you through the process.