Manage Fastic

How to cancel fastic and stop charges fast: your step-by-step guide

What fastic is and why you might want to leave

Fastic is a fasting and nutrition app available in the Philippines through Apple's App Store and Google Play. You get access to intermittent fasting plans, meal tracking features, wellness tips, and personalized guidance through a subscription model. The catch: many users in the Philippines sign up for a 14-day free trial that automatically converts into a paid plan if you do not cancel before the trial ends.

The subscription trap and how it works

When you start using Fastic, you do not pay anything for the first 14 days. After that, your subscription renews automatically each month or year, depending on your plan. Many users discover they have been charged weeks or months later when they check their bank statement or credit card bill. At Stopee, we understand this frustration-you signed up to test the app, not to commit to a recurring payment.

The company behind Fastic is Fastic GmbH, registered in Berlin, Germany. If you need to send formal cancellation correspondence or make a data protection request, you will mail it to their Berlin address. This matters in the Philippines because there is no local support office, no published phone number, and no live chat for direct help.

Paid plans and pricing in the philippines

Fastic's paid features include advanced fasting programs, personalized coaching, and broader app access depending on which tier you choose. You will not find these premium features in the free version. Based on current data, here is what you pay:

The monthly plan is the most expensive per-month rate, but you can cancel anytime without penalty if you act fast. If you chose the annual plan and want out, you have fewer cancellation windows before auto-renewal.

Your consumer rights when canceling fastic in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair subscription practices and gives you clear legal grounds to dispute unwanted charges.

What the law says about cancellations and refunds

Under Philippine consumer law, you have the right to cancel a subscription without penalty if you do so before the trial or billing period ends. More importantly, you can demand a refund if the company charges you without clear consent or if they do not honor your cancellation request within a reasonable timeframe. Stopee recommends screenshotting everything: your subscription status, the cancellation confirmation, and any charges after you canceled.

If Fastic charges you after you cancel, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Affairs Group. The DTI takes these cases seriously and can pressure the company to refund you. You can also dispute the charge through your bank or payment provider (Apple, Google, or your credit card issuer) and request a chargeback.

When you can demand a full refund

Philippine law allows you to request a refund in these situations:

• You cancelled the subscription before the trial ended and were still charged.
• You cancelled and received a confirmation, but charges continued after cancellation.
• The app stopped working or the service was not as advertised.
• You were not given clear information about auto-renewal before charging.
• You requested data deletion and the company did not honour it within 30 days.

Fastic's own terms state they process refund requests within a set timeframe. If they refuse or delay beyond that, escalate to the DTI. At Stopee, we have seen dozens of successful DTI complaints result in refunds even when the company initially refused.

How to cancel fastic: step-by-step for each platform

Where you subscribed determines how you cancel-and this is where most people go wrong. Stopee breaks down every platform so you cancel in the right place.

If you subscribed on iPhone (Apple app store)

Your subscription is linked to your Apple ID, not to Fastic's website. Canceling inside the app alone will not stop Apple from billing you.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find and tap Fastic in the list.
5. Tap Cancel Subscription or Turn Off Auto-Renewal.
6. Choose your reason for canceling (optional but helpful for feedback).
7. Confirm the cancellation by tapping Cancel Subscription again.
8. You will see a confirmation that your subscription ends on [specific date]. Take a screenshot.
9. Check your email for an Apple receipt confirming the cancellation within 1-2 minutes.

Pro tip: Apple shows your exact renewal date. If you cancel on day 10 of a 14-day trial, your access continues until day 14-then stops automatically. No refund is issued for unused time on a trial, but Apple can refund paid subscriptions if you request within 45 days.

If you subscribed on android (Google play)

Google Play handles your billing, not Fastic. You must cancel through your Google Play account on your phone or at play.google.com.

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions or Payments and subscriptions.
4. Tap Subscriptions, then select Fastic.
5. Tap Cancel subscription.
6. Follow the prompts to confirm your reason for canceling.
7. Tap Cancel subscription one more time to confirm.
8. Google Play will display an end date. Screenshot this confirmation.
9. Verify that you receive a cancellation email from Google Play within a few minutes.

Pro tip: Google Play refunds are available within 48 hours of purchase if you request them immediately. After 48 hours, you must contact Fastic directly via email and escalate to Google Play if they refuse.

If you subscribed on the fastic website

Web subscriptions are managed inside your Fastic account, not through Apple or Google. This is the fastest cancellation method if you have access to your login details.

1. Visit the Fastic website and log in to your account.
2. Go to Account Settings or Subscription Settings (usually in the menu or profile dropdown).
3. Find the active subscription and select Cancel Subscription or Manage Plan.
4. Review the cancellation terms and confirm that your access ends on [date].
5. Click Cancel Subscription to finalize.
6. Take a screenshot of the cancellation confirmation.
7. Check your email for a cancellation receipt within 10-15 minutes.

Warning: If the Fastic website does not offer a visible cancellation button, email their support team immediately. If they do not respond within 5 business days, send a formal written cancellation request to their Berlin address (see end of this guide).

What happens after you cancel with fastic

Cancellation does not mean instant access removal-it means the subscription stops renewing. You need to know what to expect in the days and weeks after canceling.

Your access timeline after canceling

When you cancel, your access to premium features continues until the current billing period ends. For example:

• Cancel on day 5 of a monthly subscription: You keep premium features until the 30-day period ends, then you lose access.
• Cancel during a free trial: Access stops on the trial end date (usually day 14), and you are never charged.
• Cancel on an annual plan after 2 months: You keep access for the remaining 10 months, then it stops unless you reactivate.

After your paid period ends, you can use Fastic's free version (if available) with basic fasting tracking. You will not be charged again unless you manually reactivate a subscription.

Monitoring for unwanted charges

After canceling, check your bank account or card statement for the next 2-3 billing cycles. If Fastic charges you after your cancellation date, this is a breach of consumer law. Stopee recommends documenting everything:

• Save your cancellation confirmation email.
• Screenshot your subscription status showing "Cancelled" or "No Active Subscription."
• Note the date and amount of any unwanted charge.
• Take a photo of your bank or card statement showing the charge.

If a charge appears, contact your bank or payment provider (Apple/Google) within 30 days to dispute it. File a chargeback and provide your cancellation proof. Most banks will refund you automatically.

How to request a refund from fastic

Cancellation stops future charges, but it does not automatically refund money you have already paid. You need to ask for a refund separately-and you have legal ground to do so in the Philippines.

Refund eligibility and timelines

You are eligible for a refund in these situations:

How to contact fastic for a refund

First, try the quick route: email their support team with your cancellation proof and refund request.

1. Write a clear email to Fastic's support address (check your cancellation receipt or the app's help section for the exact address).
2. Include your Fastic account email, the date you were charged, and the charge amount.
3. Attach screenshots of your cancellation confirmation and bank statement showing the charge.
4. Request a full refund and state that you cancelled before being charged.
5. Ask for a response within 5 business days.
6. Save all email correspondence.

If Fastic does not refund you within 5-10 business days, escalate immediately. Do not wait.

Escalation: file a dispute through your bank or payment provider

If Fastic refuses to refund you, file a chargeback or refund request through the platform you used to pay:

• Apple: Go to Settings → Subscriptions → Fastic → Report a Problem. Apple can reverse charges within 45 days.
• Google Play: Open your account at play.google.com, find the charge, and select Request a Refund. Google refunds within 48 hours of purchase; after that, file a dispute with Google Pay.
• Credit card or bank: Call your bank and request a chargeback. Provide your cancellation proof. The bank will investigate within 30 days.

At Stopee, we recommend starting with your payment provider first-they often resolve this faster than the company does.

Common mistakes people make when canceling fastic

We hear from users every week who cancelled in the wrong place, missed the deadline, or did not save proof. Here are the traps that catch most people, and how to avoid them.

Mistake 1: canceling inside the app instead of at the platform level

The biggest error: you cancel inside the Fastic app, see a confirmation message, and think you are done. But the subscription lives at Apple, Google, or the Fastic website-not in the app itself. Canceling inside the app does nothing unless Fastic has built a full cancellation system there, which is rare. Always cancel where you subscribed: Apple Settings for iPhone, Google Play for Android, or the Fastic website for web.

Mistake 2: waiting until the last day of your trial

If you are on a 14-day free trial and do not cancel by day 14, you are charged on day 15. Many users wait until day 13 or 14 and then discover the cancellation process takes time. Stopee recommends canceling by day 10. This gives you a 4-day safety margin in case something goes wrong.

Mistake 3: not screenshotting your cancellation confirmation

You cancelled and thought it was done. Six weeks later, a charge appears, and you have no proof you ever cancelled. Screenshot every step: the subscription page before canceling, the cancellation confirmation, and the end date shown on the screen. These become your evidence if you need to dispute a charge or file a DTI complaint.

Mistake 4: assuming a trial cancellation means you get a refund

Canceling a free trial cancels the subscription before you are charged-you get nothing to refund because nothing was taken. But if you cancelled a paid subscription and were still charged, that charge can be refunded. Know the difference. If you are unsure whether you were charged, check your bank or payment app immediately.

Mistake 5: not following up after canceling a paid plan

You cancelled your paid plan and got a confirmation email. Perfect. But Stopee recommends checking your next billing cycle to confirm no charge appears. If a charge does appear, contact your bank within 30 days to dispute it. Waiting beyond 30 days makes a chargeback much harder to win.

Checklist: before, during, and after canceling

Use this checklist to stay organized and protect yourself throughout the cancellation process.

Alternatives to fastic that might be a better fit

After you cancel Fastic, you have other fasting and nutrition apps to choose from. Here is how they compare:

All of these offer free versions or lower-priced paid tiers than Fastic. Zero in particular is popular in the Philippines because the free version includes nearly all core fasting features-no trick trial-to-paid conversion.

Contact fastic directly for formal cancellation

If you cannot cancel through the app, Apple, Google, or the website, you have the right to send a formal written cancellation letter to Fastic's registered office in Germany. This is your final escalation option, and it carries legal weight under Philippine consumer law and EU regulations.

Where to send your formal cancellation request

Send a registered letter or email to:

Fastic GmbH
Registered Office: Berlin, Germany
(Exact street address: check Fastic's imprint or privacy policy on their website)
Email: support@fastic.com (if available) or cancellation@fastic.com (try this first)

Your letter should include:

• Your full name and account email address associated with Fastic.
• Your Fastic account ID (if you have it).
• The date you want the subscription cancelled.
• A clear statement: "I hereby request immediate cancellation of my subscription to Fastic and the end of all auto-renewal charges effective [date]."
• Copies of your screenshots showing the subscription and any cancellation attempts.
• A request for written confirmation of cancellation within 10 days.

Send this by registered post so you have proof of delivery. Fastic must respond within 14 days under GDPR and Philippine consumer law. If they do not, file a complaint with the DTI.

Escalate to the department of trade and industry if fastic refuses

The DTI Consumer Affairs Group investigates unfair subscription practices. If Fastic refuses to cancel your subscription, charges you without authorization, or denies a refund you are entitled to, you can file a complaint:

• Visit the DTI website (dti.gov.ph) and submit a Consumer Complaint Form.
• Include your name, contact details, and all evidence (screenshots, emails, bank statements).
• Describe what happened and what you are asking for (cancellation, refund, or both).
• The DTI will investigate at no cost to you and pressure Fastic to comply.

Stopee has tracked many successful DTI complaints against subscription apps in the Philippines. Most result in refunds or cancellations within 30-60 days once the DTI opens a case.

Final summary: take control of your fastic cancellation

Canceling Fastic is straightforward once you know the right steps. You have three ways to cancel (Apple, Google Play, or the Fastic website), and Philippine consumer law backs you up if the company tries to charge you after you cancel. Screenshot everything, cancel in the right place, and monitor your bank statement for the next 30 days. If an unwanted charge appears, dispute it through your bank or the DTI.

Do not wait until the last day of your trial. Do not cancel in the app alone. Do not assume a cancellation confirmation email means all future charges are stopped-check your next billing cycle to be sure. And if Fastic refuses to honor your cancellation or refuses a refund you are legally entitled to, escalate to the DTI. You have rights as a Philippine consumer, and the law is on your side.

If you feel lost in the cancellation process, Stopee has helped thousands of consumers cancel Fastic subscriptions, recover unwanted charges, and understand their rights under Philippine consumer law. Visit stopee.com for more guides like this, step-by-step cancellation walkthroughs for other services, and direct help with refund disputes. Stopee puts your rights first.