Manage Fastic

How to cancel your fastic subscription and reclaim control of your billing

What is fastic and how billing works

Fastic is a fasting and wellness app that guides you through intermittent fasting plans, progress tracking, educational content and coaching-style features to support your health journey. The app operates on a freemium model, with a free tier offering basic tracking and a paid premium option called Fastic plus, which unlocks guided fasting programs, detailed analytics, personalised recipes and enhanced coaching content.

Fastic GmbH, based in Berlin, Germany, runs the service. You can subscribe through multiple channels: directly via the Fastic website, through the Apple App Store, or via Google Play Store. This matters for cancellation, because your billing method and platform determine which cancellation steps you must follow. Most subscriptions auto-renew unless you actively cancel before the renewal date, which is where many users run into unexpected charges.

Subscription plans and pricing breakdown

Fastic offers three primary subscription tiers. Here is what you need to know about each plan:

Exact pricing varies by your location (Ireland), the platform you used to subscribe, and any promotional offers running at the time of purchase. Your App Store or Google Play Store purchase receipt will show your exact price and renewal date. Keep that receipt safe-it is your proof of purchase and your timeline reference for cancellation deadlines.

Why you might cancel fastic

Understanding why you want to cancel helps you act decisively and avoid delays that could trigger another charge.

Common reasons for cancellation

You might cancel because the service no longer aligns with your health goals, the cost no longer feels justified, you use the app less frequently than expected, or you have experienced unexpected charges after you thought you had already cancelled. Billing frustration is the single most common driver of cancellations-when a charge appears without warning after you tried to stop the subscription, the trust breaks down.

Fasting practices are personal and evolving. If intermittent fasting no longer fits your lifestyle or if you have found an alternative app that works better for you, cancelling is absolutely the right move. There is no penalty for stopping early, and you should not feel pressured to keep paying for a service that no longer serves you.

The emotional cost of unexpected billing

A surprise charge on your bank statement or credit card is stressful, and it often signals that the cancellation process failed silently. This is why acting quickly and leaving a clear, documented trail of your cancellation request is so important. Stopee has helped thousands of consumers cancel subscriptions and recover from exactly this scenario-and the pattern is always the same: weak evidence of cancellation leads to drawn-out refund disputes.

Your consumer rights when cancelling in ireland

Ireland's Consumer Rights Act 2022 gives you strong legal protections when you cancel a digital subscription like Fastic.

What the law says about your right to cancel

Under Irish consumer law, you have the right to cancel a digital service subscription within 14 calendar days of purchase, provided you have not already used a substantial portion of the service. After the 14-day window closes, you can still cancel, but Fastic is not legally required to refund you for the unused portion of your billing period-though they may choose to offer a goodwill refund.

Crucially, Fastic must make cancellation "as easy as the process of entering into the contract." This means if you clicked a button to subscribe, the company should offer a similarly simple button to cancel. If they do not, they are breaching consumer law, and you have grounds to escalate your complaint to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer authority.

What to do if fastic refuses to honour your cancellation request

If Fastic does not process your cancellation or does not refund you within a reasonable timeframe (typically 14-30 days), you can file a formal complaint with the CCPC. Keep all evidence: your cancellation email, delivery receipts, screenshots of your account status, and bank statements showing disputed charges. Stopee recommends gathering this documentation as soon as you cancel, not weeks later when memories fade and digital trails go cold.

The CCPC can investigate trading practices and force compliance with consumer law. Having this escalation path available gives you real leverage, and many companies respond quickly once they realise a formal complaint has been lodged.

How to cancel your fastic subscription step by step

Your cancellation method depends on which platform you used to subscribe. Follow the steps that match your situation.

If you subscribed on the apple app store

Cancelling through Apple is straightforward and leaves a digital record in your account.

1. Open the Apple App Store app on your iPhone, iPad or Mac
2. Tap or click your profile icon in the top right corner
3. Select "Subscriptions"
4. Tap or click "Fastic" from the list
5. Tap or click "Cancel Subscription"
6. Select your reason for cancellation (optional but helpful for your records)
7. Confirm the cancellation by following the on-screen prompts
8. Wait for Apple to send you a cancellation confirmation email within minutes
9. Take a screenshot of the cancelled subscription status and save it

Pro tip: Apple shows you the exact cancellation date and when your access ends. Write this date down-if a charge appears after this date, you have clear proof that the cancellation was in place when the charge occurred.

If you subscribed on google play store

Google Play cancellations work similarly to Apple but are accessed slightly differently on Android devices.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Fastic"
6. Tap "Cancel subscription"
7. Choose your reason (optional)
8. Confirm the cancellation
9. Google will send you a confirmation email to the address linked to your Google account
10. Screenshot your subscription status showing the cancellation

Warning: Google Play cancellations take effect at the end of your current billing period, not immediately. Check your confirmation email for the exact end date.

If you subscribed directly through the fastic website

Website-based cancellations require more care because you are dealing directly with Fastic GmbH, not a platform middleman. Email evidence is essential here.

1. Log in to your Fastic account on the website
2. Navigate to "Account settings" or "Subscription settings" (look for a gear icon or "My account" menu)
3. Look for an "End subscription" or "Cancel" button
4. If no online cancellation option exists, proceed to the email method below
5. If you find an online cancellation button, click it and follow the prompts
6. Screenshot the confirmation page immediately
7. Check your email for a cancellation confirmation from Fastic within 24 hours

If Fastic's website does not offer an obvious online cancellation option, you must use registered postal mail or email-both leave a paper or digital trail that protects you.

Cancelling by email to fastic GmbH

Email is a reliable method if you keep the evidence organized. This is where Stopee's approach to cancellation documentation becomes critical.

1. Open your email client (Gmail, Outlook, etc.)
2. Address a new email to info@fastic.com
3. In the subject line write: "Cancellation Request - [Your Full Name] - [Your Email Address]"
4. In the email body, include:
   • Your full name (as it appears on your Fastic account)
   • The email address linked to your Fastic account
   • Your subscription plan (monthly, three-month, or annual)
   • The date you started your subscription
   • The date of your last charge (check your bank statement)
   • A clear statement: "I hereby request the cancellation of my Fastic subscription effective immediately"
   • Your phone number (optional but strengthens the record)
5. Send the email and immediately drag a copy to a dedicated folder labelled "Fastic Cancellation" for your records
6. Do not delete this email-keep it indefinitely
7. Wait 2-3 business days for a response from Fastic support

Pro tip: Send your cancellation email from the same email address registered to your Fastic account. This makes it harder for Fastic to claim they could not verify who you are.

Cancelling by registered postal mail

Registered mail is the gold standard for dispute-proof cancellation. It creates an independent legal record and is admissible in any future complaint or chargebacks process. This method is especially important if you have already had billing problems with Fastic.

1. Write a letter on plain paper that includes:
   • Your full name
   • Your complete address (as it appears on your bank account)
   • The email address linked to your Fastic account
   • Your subscription plan and the date you subscribed
   • Today's date
   • A clear statement: "I hereby cancel my Fastic subscription effective immediately and request confirmation of this cancellation"
   • Your phone number
2. Sign the letter by hand
3. Place the letter in an envelope and seal it
4. Go to your local An Post office (Ireland's national postal service)
5. Request a registered letter service (Ask Post or Registered Post Plus)
6. Pay the fee (typically around €2-5 depending on the service level)
7. Keep your receipt and tracking number-this is your proof of posting
8. Send the letter to:
   • Fastic GmbH
   • Pappelallee 78/79
   • 10437 Berlin
   • Germany
9. The letter will arrive within 7-10 business days to Germany
10. Take a photo of your receipt and the tracking number and store it safely
11. In 2-3 weeks, check your email for a cancellation confirmation from Fastic

Warning: If you use regular, untracked mail and Fastic claims they never received your cancellation, you have no proof. Registered mail costs a few euros but eliminates this risk entirely. Stopee strongly recommends this method if you have already experienced billing disputes.

What happens after you cancel

Cancellation does not always mean instant access loss. Understanding the timeline protects you from surprise charges and confusion.

Your access after cancellation

When you cancel Fastic, your premium access typically ends at the close of your current billing period, not immediately. For example, if you subscribed on the 15th of each month and you cancel on the 20th, your Fastic plus features remain active until the end of that month. On the first day of the next month, your access reverts to the free tier.

This grace period is built into most subscription services by design. You are not losing anything by cancelling mid-cycle-you simply use what you have already paid for through the end date.

Tracking the cancellation timeline

Create a simple record in your phone or a notebook: write the date you cancelled, the method you used (Apple, Google Play, email, post), and the date you expect your access to end. Set a phone reminder for three days after your expected end date to check your bank statement. If you see another charge, you have grounds to dispute it with your bank or card issuer immediately.

Refunds and dispute resolution

Knowing when you qualify for a refund and how to pursue one if Fastic refuses puts you back in control.

When fastic must refund you

Under Irish consumer law, Fastic must refund you if you cancel within 14 days of purchase and have not substantially used the service. "Substantial use" is interpreted narrowly-a few log-ins to explore the app does not count as substantial. If you cancel after 14 days, Fastic has no legal obligation to refund the unused portion of your billing period, though they may do so as a goodwill gesture.

However, if you cancelled but Fastic continued to charge you after your cancellation date, you are entitled to a full refund of those erroneous charges, regardless of how long ago you subscribed. This is not a courtesy-it is a consumer protection.

How to request a refund

If your cancellation was processed but you were still charged, contact Fastic immediately. Send an email to info@fastic.com that includes your cancellation confirmation email (forward the original), a screenshot of the unwanted charge from your bank statement, and a clear request for a refund. Give Fastic 10 business days to respond. If they ignore you or refuse without good reason, escalate to your bank.

Disputing charges with your bank

If Fastic will not refund an erroneous charge within 10 business days, contact your bank or card issuer and request a chargeback. Provide your bank with all evidence: your cancellation confirmation, the bank statement showing the disputed charge, and copies of any email correspondence with Fastic. Your bank is legally required to investigate and can recover the money on your behalf. This process typically takes 30-60 days but has a high success rate when you have clear evidence.

Stopee recommends keeping all refund correspondence separate from your general cancellation records. If your case goes to dispute, you will need to show a clear timeline of your cancellation request, Fastic's failure to refund, and your escalation attempt.

Common cancellation mistakes and how to avoid them

Cancellation feels simple in theory, but small oversights can derail your plans and cost you money.

Mistake 1: cancelling through the wrong channel

If you subscribed through the Apple App Store but you try to cancel on the Fastic website, your cancellation may not take effect. The company that billed you (Apple, Google, or Fastic directly) is the company that must process your cancellation. Always cancel through the same platform where you made the purchase. Check your original receipt email to confirm which service charged you.

Mistake 2: assuming cancellation is instant

Many users believe their subscription ends the moment they click "cancel." It does not. Your current billing period continues, and charges may still post until the renewal date arrives and then fails. Read the confirmation screen carefully-it will tell you your exact access end date. Mark this date in your calendar.

Mistake 3: deleting your confirmation email

Your cancellation confirmation email from Apple, Google, or Fastic is your receipt and your proof of action. Deleting it makes refund disputes exponentially harder to win. Store cancellation confirmations permanently in a dedicated email folder or take screenshots of them. If you need to file a complaint with the CCPC or dispute a charge with your bank, this email is your strongest evidence.

Mistake 4: not checking your bank statement after cancellation

Fastic's cancellation system is not foolproof. A charge can still post after you cancel if there is a processing delay or a system error. Check your bank statement 3-5 days after your cancellation end date. If a charge appears, you have a strong case for immediate reversal because you have clear proof (your cancellation confirmation) that the charge should not have occurred.

Mistake 5: using weak cancellation methods

Sending a message through a contact form on Fastic's website, leaving a comment on their social media, or calling a phone number leaves no verifiable trail. If Fastic claims they never received your request, you cannot prove they did. Always use email or registered mail, both of which create timestamped, documented records. Stopee has seen countless cases where weak cancellation methods turned into month-long refund battles that could have been avoided with a single registered letter.

Before you cancel: is fastic right for you to keep?

Sometimes the best cancellation is the one you avoid by making the right choice upfront.

Reasons to keep your fastic subscription

Fastic is genuinely useful if you are committed to intermittent fasting and value guided programs, progress tracking and nutritional coaching within the app. The three-month plan offers the best value per month, and annual subscribers save the most. If you are still using the app three or more times per week and you are seeing progress toward your health goals, the subscription is earning its cost.

Reasons to cancel

Cancel if your fasting practice has stalled, if you have moved to a different health approach, if the app's features no longer match your needs, or if the cost no longer feels justified. There is no shame in cancelling-subscriptions should serve your life, not drain your energy or budget. Fasting works best when it feels sustainable, and if the app no longer supports that feeling, a clean cancellation is the right move.

Subscription comparison: fastic plus plans and alternatives

Here is how the three Fastic subscription tiers stack up financially:

Exact pricing varies by your region (Ireland), the platform used, and any promotional offers. The annual plan offers the lowest per-month cost but requires a larger upfront payment. If you are unsure whether Fasting will stick with your routine, start with the three-month plan-it gives you enough time to prove the value without the large yearly commitment.

After your cancellation: protecting your account and billing

Your work does not end when the cancellation email arrives. Protecting yourself after cancellation prevents future problems.

Steps to take immediately after cancellation

First, take a screenshot of your cancellation confirmation and email it to yourself from a secondary email address as a backup. Second, check your App Store or Google Play Store account to verify your subscription no longer appears in your active subscriptions list-this usually updates within 24 hours. Third, add the Fastic cancellation date to your calendar as a reminder to check your bank statement one week later.

Monitoring your bank statement

For the next 90 days after your cancellation end date, monitor your bank or credit card statement weekly. Fastic billing should stop completely. If a charge appears after your access was supposed to end, report it to your bank immediately as a fraudulent or erroneous charge. Your cancellation confirmation email is all the proof you need to win a chargeback dispute.

Your cancellation address and contact information

If you choose to cancel by registered mail, send your letter to the official Fastic address:

Fastic GmbH
Pappelallee 78/79
10437 Berlin
Germany

For email cancellations, contact: info@fastic.com

For refund disputes or urgent issues that Fastic support does not resolve, escalate your complaint to the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie.

Summary: your path to a clean fastic cancellation

Cancelling Fastic does not have to be complicated or stressful. Whether you are cancelling after 14 days or 14 months, you have legal rights in Ireland and practical tools to enforce them. Use the Apple App Store or Google Play Store cancellation option if that is how you subscribed-it is the fastest route. If issues arise or you want maximum proof, send a registered letter to Fastic's Berlin address or email info@fastic.com with full details of your request.

Keep your cancellation confirmation and monitor your bank statement for 90 days. If Fastic charges you after your cancellation end date, contact your bank immediately and request a chargeback. Your cancellation confirmation email is all the evidence you need to win.

Stopee has helped thousands of consumers cancel subscriptions like Fastic and recover disputed charges by following these exact steps. Your cancellation is your right-enforce it confidently. For more guidance on cancelling any subscription, visit Stopee (stopee.com) today.