Manage Fastic

How to cancel fastic and get your refund: the canadian subscriber's guide

Understanding fastic and why you might want to cancel

Fastic is a mobile app and subscription service that helps you track intermittent fasting, monitor nutrition and build healthy habits. The platform offers a free tier alongside Fastic Plus, its premium subscription tier with guided fasting plans, detailed tracking tools, educational content and motivational features like timers, daily reminders and streak counters. If you've signed up for Fastic Plus and now want to step back, you're in the right place. Stopee exists to help you understand your options and cancel without hassle.

What is fastic plus and how much does it cost

Fastic Plus unlocks premium features across three subscription tiers designed to fit different budgets. Here's what you're paying for:

Many subscribers choose the annual plan to save money but then realize mid-year they don't need the service. That's where Stopee's cancellation guides come in-they demystify the process and help you recover what you can.

Common reasons people cancel fastic

You might be cancelling because you've completed your fasting goals, want to try a different app, found the cost not worth the return, or simply need to cut expenses. Whatever your reason, cancelling shouldn't feel complicated. Stopee has walked thousands of Canadians through subscription cancellations, and Fastic is no exception-the process is straightforward once you know which platform you used to pay.

Your consumer rights in canada and what they mean for you

Canadian consumer protection laws are less extensive than European ones, but you still have meaningful rights when you cancel Fastic.

What canada's consumer protection laws say about digital subscriptions

Unlike the European Union, Canada does not grant consumers an automatic statutory 14-day "cooling-off" period for digital subscriptions. However, Fastic voluntarily offers a 14-day "Feel Good Guarantee" that gives you a full refund if you cancel within 14 days of your first purchase-no questions asked. This guarantee applies to all Canadian customers, regardless of which platform you used to subscribe.

For web purchases made directly on fastic.com, Fastic also honors a 14-day right of withdrawal. This means you can withdraw from your purchase, receive a full refund, and have your access reversed within 14 days of buying. Refunds are processed without delay and issued no later than 14 days after Fastic receives your withdrawal notice, using your original payment method with no fees deducted.

If you purchased through the Apple App Store or Google Play, your purchase is governed by those platforms' refund policies, not Fastic's directly. Apple and Google have their own cancellation windows and procedures, which we'll cover in detail below. Keep copies of all receipts and cancellation confirmations-they're your evidence if a dispute arises.

What to do if fastic refuses to cancel or refund

If Fastic ignores your cancellation request or denies a refund you believe you're entitled to, you have escalation options. First, document everything: your request date, the method you used (email, registered mail), any response you received and the dates involved. Next, contact your payment provider (your bank or credit card company) and dispute the charge. Payment processors take complaints seriously and can claw back unauthorized or fraudulent charges on your behalf.

You can also file a complaint with your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services; in British Columbia, it's the Office of the Registrar of Mortgage Brokers; other provinces have similar bodies. Stopee recommends keeping detailed records because consumer authorities expect evidence before they investigate. Finally, if the amount is small, small claims court may not be worth your time-but for larger annual subscriptions, it's an option.

How to cancel fastic: step-by-step for each platform

Your cancellation method depends entirely on where you made your purchase.

Cancel a web subscription (purchased directly on fastic.com)

If you signed up for Fastic Plus on the Fastic website using your credit card or other payment method, follow these steps to cancel and request a refund:

1. Open your email client and draft a new message to info@fastic.com.
   • Subject line: "Cancellation and Withdrawal Request" or "Cancel my Fastic Plus subscription"
   • Include your full name, registered email address associated with your Fastic account and your user ID (found in your account settings)
   • If you're within 14 days of purchase, explicitly state: "I am exercising my right of withdrawal under consumer protection law and request a full refund."
   • If it's past 14 days, request cancellation and ask about refund eligibility (Fastic may still help)
2. Attach a copy of your receipt or proof of purchase (your payment confirmation email).
3. Send the email and request a read receipt so you know Fastic received it.
4. Wait 3-5 business days for a response. Fastic typically confirms cancellation and refund timelines via email.
5. Confirm the refund appears in your bank account within 14 days of Fastic receiving your request.

Pro tip: If Fastic doesn't respond within 5 business days, send a follow-up email referencing your original message. Keep all correspondence.

Alternative method (registered mail): If you prefer a paper trail, send a registered letter (with return receipt requested) to Fastic GmbH, Pappelallee 78/79, 10437 Berlin, Germany. Include the same information as above. Registered mail provides proof of delivery, which is valuable if you later need to escalate a dispute.

Cancel an apple app store subscription (iOS)

If you subscribed to Fastic Plus through the Apple App Store on your iPhone or iPad, Apple handles the cancellation directly-Fastic cannot process App Store cancellations. Here's how:

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Fastic.
5. Tap Cancel Subscription and confirm the cancellation.
6. You'll receive an email confirmation from Apple. Your access continues until the end of your current billing period-you won't be charged again after that date.

Important: Apple requires you to cancel at least 24 hours before your next billing date to avoid being charged. There is no pro-rata (partial) refund for cancelling mid-cycle; you lose the unused portion of your subscription. However, if you purchased within the last 14 days, you can request a refund directly from Apple by going to Settings > Tap your name > iTunes & App Store > Tap your Apple ID > View Apple ID > Purchase history > Find Fastic > Report a Problem > Request a Refund. Stopee recommends trying this if you're within 2 weeks of purchase.

Pro tip: If Apple denies your refund request, reply to the email with a brief explanation (e.g., "I did not authorize this charge" or "The app didn't meet my expectations within the trial period"). Apple sometimes reverses its decision on appeal.

Cancel a google play subscription (Android)

Google Play subscriptions work similarly to Apple subscriptions-Google handles the cancellation, not Fastic:

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap the profile icon in the top right corner.
3. Select Payments and subscriptions > Subscriptions.
4. Find Fastic and tap it.
5. Tap Cancel subscription and confirm.
6. Your subscription ends at the conclusion of your current billing period. You won't be charged again.

Important: Like Apple, Google does not offer pro-rata refunds for cancellations mid-cycle. If you purchased within 14 days, request a refund from Google Play by going back to your subscription, tapping the three-dot menu and selecting Report a problem or Request a refund. Explain briefly why you want the refund (e.g., unused service, changed mind) and submit. Fastic directs all Google Play refund requests to Google itself and cannot override Google's decision.

Warning: Don't uninstall the Fastic app instead of cancelling-uninstalling does not cancel your subscription. You'll continue to be charged until you formally cancel through Google Play.

What happens after you cancel

Cancelling your subscription creates ripple effects across your account, and it's worth understanding what to expect so you're not caught off guard.

Access and data retention after cancellation

Once you cancel, your Fastic Plus features become unavailable immediately or at the end of your current billing cycle (depending on the platform). Your login and account still exist-you can still use the free tier of Fastic if you want to. All your personal data, fasting logs, nutrition tracking history and account information remain stored in your Fastic account unless you explicitly request account deletion. Cancelling a subscription does not automatically erase your data.

If you want to delete your account entirely and remove all your personal information, contact info@fastic.com with your user ID and request account deletion. Fastic will guide you through that separate process, which is not the same as cancellation. Stopee recommends thinking about this carefully-once deleted, your data is gone for good.

Your refund timeline

If you're eligible for a refund, the timing depends on your payment method and cancellation reason. For web purchases within the 14-day withdrawal window, Fastic issues refunds within 14 days of receiving your cancellation email. For App Store and Google Play, Apple and Google control the refund timeline-typically 3 to 5 business days, but sometimes up to 30 days. Watch your bank or payment method for the credit. If it doesn't arrive within a month, contact your payment provider.

Refund eligibility and guarantees at fastic

Understanding when and how you can recover your money is the heartbeat of cancelling strategically.

The 14-day feel good guarantee

Fastic voluntarily offers a 14-day "Feel Good Guarantee" to all subscribers, everywhere-including Canada. If you cancel within 14 days of your first purchase, you receive a full refund. The clock starts from your purchase date, not your cancellation date, so don't delay if you're on day 13. Refunds under this guarantee are issued without deductions and are processed to your original payment method.

Refunds after 14 days

Once the 14-day window closes, Fastic is not obligated to refund you (outside of the statutory withdrawal right for web purchases, which also has a 14-day clock). However, you can still contact info@fastic.com to ask. Some customers report that Fastic has offered courtesy refunds or credits for unused time, especially if you explain your circumstances respectfully. It never hurts to ask-the worst they can say is no.

Pro tip: If you bought an annual plan and cancel partway through, be clear in your request that you're asking for a partial refund based on unused time. For example, if you paid $79.99 for a year and cancel after 3 months, you've used about 25 percent of your subscription. Some companies will refund the remaining 75 percent. Fastic doesn't guarantee this, but a polite email to info@fastic.com costs nothing.

Common mistakes people make when cancelling fastic

Cancelling feels simple in theory but easy to trip up in practice-here are the traps Stopee has seen subscribers fall into repeatedly.

Mistake one: assuming the app uninstall is the same as cancellation

This is the biggest one. Deleting the Fastic app from your phone does nothing to stop your subscription. You still get charged every month or quarter or year until you formally cancel through your app store or email Fastic directly. By the time you realize what happened, you've been charged multiple times and feel frustrated. Always cancel first, then uninstall the app afterward if you want to.

Mistake two: missing the 14-day refund window

The 14-day Feel Good Guarantee and withdrawal right both have hard deadlines. Once day 15 arrives, your window closes and refunds become discretionary. We recommend setting a calendar reminder for day 10 after purchase if you're on the fence. Stopee has helped thousands of consumers recover money by acting within the window.

Mistake three: not documenting your request

If you email info@fastic.com, keep a copy of your sent message and the email address you sent it to. If Fastic responds, save that email too. If you cancel through Apple or Google, screenshot the confirmation. This documentation is your proof-without it, if a dispute arises, you have no evidence of your cancellation request. Consumer protection authorities and payment processors ask for this evidence immediately.

Mistake four: cancelling through the wrong channel

App Store subscribers who email info@fastic.com asking to cancel will be told to use Apple's subscription settings instead. Google Play subscribers will be directed to Google Play. Web subscribers who try to cancel through the app will find no option. Match your cancellation method to your purchase method-it saves time and eliminates confusion.

Checklist for cancelling fastic successfully

Use this checklist to ensure you've covered all the bases and won't be charged again:

1. Identify which platform you used to subscribe (Fastic website, Apple App Store or Google Play).
2. Check the date you purchased your subscription. If it's within 14 days, note that you qualify for a full refund.
3. Gather your receipt, user ID and registered email address.
4. Follow the cancellation steps for your platform (email, Apple Settings or Google Play Settings).
5. Request a refund explicitly if you're within 14 days or eligible under Fastic's policy.
6. Save all confirmation emails or screenshots as proof of cancellation.
7. Wait 3 to 5 business days (longer for payment processors) for confirmation and refund processing.
8. Check your bank account or payment method to confirm the refund arrived.
9. If no refund or cancellation confirmation appears after 10 business days, follow up with Fastic (web) or your app store (Apple/Google).
10. Only uninstall the Fastic app after confirming your subscription has been cancelled.

Fastic pricing summary and plan comparison

Before you go, here's a snapshot of Fastic's pricing to help you decide if this service is worth your money in the future:

The annual plan offers the best per-month rate at $6.67 per month, but it requires a big upfront commitment. If you're not sure about Fastic yet, start with the monthly plan at $12 per month-it gives you flexibility and room to cancel within the 14-day window if the app doesn't work for you.

How to contact fastic for cancellation and support

If you need to reach Fastic directly-whether to cancel, request a refund or ask questions-here's where to go:

Email contact

Send all cancellation and refund requests to info@fastic.com. Include your full name, registered email, user ID and a clear statement that you want to cancel. If you're within 14 days and want your refund, say so explicitly.

Mailing address

For registered mail (which creates a documented proof of delivery), send your cancellation and withdrawal notice to:

Fastic GmbH
Pappelallee 78/79
10437 Berlin
Germany

Include the same information you'd put in an email: your name, registered email, user ID, and a statement exercising your cancellation and withdrawal rights if you're within 14 days. Send it via registered mail with return receipt requested so you have proof it arrived.

Final thoughts: you're in control

Cancelling a subscription should never feel like a maze, and with Stopee's guidance, it doesn't have to be. You've now learned where Fastic's guarantees come from, which cancellation method matches your purchase, how long refunds take and what your consumer rights are as a Canadian subscriber. Stopee has helped thousands of consumers cancel subscriptions like Fastic with confidence and recover refunds they were entitled to.

Whether you're cancelling because Fastic isn't right for you anymore or because you need to cut monthly expenses, you have solid legal footing and clear steps to follow. Act within 14 days if you want a guaranteed refund, document everything, and don't hesitate to escalate if Fastic doesn't respond. Your money is yours, and Stopee exists to make sure you keep it.