Manage Certified Fasting

How to cancel certified fasting and recover your money in canada

What certified fasting is and why you might want to cancel

Certified Fasting is a subscription-based digital service that delivers personalized fasting schedules and weight-loss support through your phone or web browser. The service operates on auto-renewing plans, which means your account charges automatically at each billing cycle unless you actively stop it. Many Canadians sign up expecting short-term support but find themselves billed months after they've moved on to other health routines. If you're reading this, you've likely realized the service no longer fits your needs-or your budget. That's completely normal, and Stopee is here to walk you through cancelling it properly.

Understanding auto-renewal traps

Auto-renewal subscriptions are convenient until they aren't. Certified Fasting bills you automatically, and the company counts on most users forgetting to cancel before the next charge hits. In Canada, the Competition Act and provincial consumer protection laws require companies to make cancellation just as easy as signing up-but not all of them do. Stopee has reviewed thousands of cancellation complaints, and one pattern stands out: users who don't cancel at least 48 hours before their renewal date often get charged anyway. Knowing this deadline is your first line of defense.

Why cancelling early matters

Every day you delay increases the risk of an unwanted charge. Certified Fasting's renewal cycle works on a fixed date tied to your billing history. If you wait until the day before renewal, you might miss the 48-hour window. Stopee recommends cancelling the moment you decide the service isn't working for you-not after the next charge surprises you.

Your consumer rights in canada

Canadian law protects you when dealing with digital subscriptions like Certified Fasting.

What federal and provincial law says about cancellation

The Competition Act requires explicit, easy-to-understand cancellation terms. Deceptive practices-like hiding the cancellation process or charging after you cancel-are illegal. Most Canadian provinces have enacted consumer protection legislation that mirrors these principles. Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and similar laws in other provinces all require sellers to honor timely cancellation requests and issue refunds where warranted. If Certified Fasting continues to charge you after you've cancelled, you have the right to dispute those charges with your bank or credit card company under the Payment Card Industry rules.

The 14-day withdrawal period and digital content rules

Under the Uniform Computer Information Transactions Act principles adopted by Canadian courts, you have the right to withdraw from a digital purchase within 14 days if the content is faulty or not as described. However, this right is forfeited once you've fully accessed the digital content-unless that content is demonstrably defective. Certified Fasting's terms acknowledge this but note that they view fasting schedules and guidance as "performance" services, which weakens your withdrawal claim if you've already used multiple programs. That said, if the app crashes, the schedules are inaccurate, or the promised features are missing, you have grounds to request a refund.

Your dispute resolution rights

If Certified Fasting refuses to cancel your subscription or ignores a legitimate refund request, you can escalate to your provincial consumer protection authority. Stopee recommends documenting every step: save screenshots of your cancellation request, note the date and time, and keep your bank statements as evidence. These records are gold if you need to file a formal complaint or pursue a chargeback.

Certified fasting pricing and plans

Understanding what you're paying for helps you identify what to cancel.

Why pricing varies and what to watch for

Certified Fasting uses tiered pricing based on the level of support and features you select. The exact amount you see in your billing history depends on which tier you enrolled in and whether you've added optional extras like one-on-one coaching or premium meal planning. When you cancel, you'll need to cancel the main subscription and any add-ons separately-this is where many people slip up. Stopee has seen users successfully cancel their main plan only to get charged the next month for a coaching add-on they forgot about. Check your account page carefully to see the full list of recurring charges tied to your account.

How to cancel certified fasting in four methods

Your cancellation path depends on where and how you purchased the service.

Method 1: cancel via the website (if you signed up directly)

This is the fastest route if you created your account on Certified Fasting's website directly.

1. Log in to your Certified Fasting account on the website using your email and password.
2. Navigate to your profile menu (usually in the top-right corner or under "Account").
3. Select "Weight Loss Account" or "Subscription Settings" (exact label varies).
4. Click "Edit" or "Manage Subscription."
5. Look for the "Cancel Subscription" button-it's usually at the bottom of the page.
6. Complete the exit survey (the company asks why you're leaving; your feedback is optional but helpful).
   • Be honest if you're cancelling due to cost, lack of results, or technical issues-this data helps hold companies accountable.
7. Confirm cancellation by clicking the final "Confirm Cancellation" button.
   • Warning: Do this at least 48 hours before your renewal date. If you cancel on the day before renewal, you may still be charged.
8. Check your email for a cancellation confirmation message. Save this email as proof.
   • Pro tip: Screenshot the confirmation page as well-sometimes confirmation emails get caught in spam filters.

Method 2: cancel via apple app store (if you subscribed through iOS)

If you signed up or renewed through the Apple App Store, you cannot cancel inside the Certified Fasting app. You must cancel in Apple's own settings.

1. Open the Apple App Store on your iPhone, iPad, or Mac.
2. Tap your profile icon in the top-right corner.
   • On Mac, click your name at the top of the App Store window.
3. Select "Subscriptions."
4. Find "Certified Fasting" in the list and tap it.
5. Tap "Cancel Subscription" or "Edit Subscription."
   • If you see "Cancel Free Trial," you still have time before being charged; tap it immediately.
6. Confirm your cancellation choice when prompted.
   • Warning: Deleting the Certified Fasting app does NOT cancel your subscription. The subscription continues until you cancel it in Apple Settings.
7. Check your Apple ID email for a confirmation receipt. This serves as your proof of cancellation.
   • Pro tip: Screenshot the Subscriptions page before and after cancellation to show you completed the process.

Method 3: cancel via google play store (if you subscribed through android)

Android users who purchased through the Google Play Store follow a similar but slightly different path.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions" and then "Subscriptions."
4. Tap "Certified Fasting" in the active subscriptions list.
5. Tap "Cancel subscription."
   • Google will ask if you want to keep the free trial (if applicable) or cancel immediately; choose based on your preference.
6. Confirm your reason for cancellation (optional but tracked by Google for service improvement).
7. Confirm the cancellation when prompted.
   • Warning: Like Apple, deleting the app leaves your subscription active. Always cancel in the Google Play Store settings.
8. Check your Google Play email for a cancellation confirmation.
   • Pro tip: Stopee recommends waiting 24 hours and checking your subscriptions list again to confirm "Certified Fasting" no longer appears.

Method 4: cancel by registered mail (the paper trail option)

If you want a formal, documented record of your cancellation request, or if online cancellation fails, send a signed letter by registered post.

1. Write a cancellation letter on a blank sheet of paper. Include:
   • Your full name
   • Your account email address
   • Your account ID (if you have it)
   • The statement: "I request cancellation of my Certified Fasting subscription effective immediately. Please confirm this cancellation in writing."
   • Today's date
   • Your signature
2. Print two copies (one to send, one for your records).
3. Sign both copies.
4. Place the signed letter in an envelope and address it to:
   • Fasting Ltd.
     Lastadijas iela 6
     LV-1050 Riga
     Latvia
5. Go to Canada Post and purchase registered mail with return receipt (raccomandata A/R equivalent is "Registered Mail" in Canada).
   • Pro tip: Ask the postal clerk for a tracking number and receipt. This proof is invaluable if you later need to dispute a charge.
6. Mail the letter and keep your receipt and tracking number indefinitely.
   • Pro tip: Take a photo of your receipt with your phone before leaving the post office.
7. Allow 7-10 business days for the letter to reach Latvia. Monitor your email for a cancellation confirmation from Certified Fasting.
   • Warning: International mail can take 2-3 weeks. If you're close to your renewal date, use Method 1, 2, or 3 instead.

What happens immediately after you cancel

Cancellation rejection, account suspension, or unexpected charges are stress points. You're not alone if you feel anxious about whether the cancellation actually stuck.

Access and billing timing

When Certified Fasting accepts your cancellation request, the company stops the auto-renewal on your account. However, access to paid features typically continues through the end of your current billing period. For example, if you're charged on the 15th of each month and you cancel on the 20th, you can usually use Certified Fasting until the 14th of next month-but the company will not charge you again. Consult your account page or contact support to confirm the exact date when your access ends.

Your account and data retention

Certified Fasting retains your account data and transaction records under its privacy policy and terms of service, even after cancellation. This is normal for digital services. Your personal information (name, email, payment method) is kept for legal compliance and dispute resolution. You cannot typically request complete deletion unless your jurisdiction grants you the right to erasure-but Canadian privacy law (PIPEDA) gives you the right to request what data the company holds and how it's used.

Confirming cancellation success

Never assume silence means success. Stopee recommends following up in writing 5 days after you cancel online:

• Log back into your account and check if the "Manage Subscription" section still shows "Cancel Subscription" or now shows "Renew" or "Upgrade."
• Check your email for a cancellation confirmation. If you don't see one, request it via the account support form.
• If you cancelled via Apple or Google, revisit the Subscriptions page 24 hours later to confirm Certified Fasting no longer appears in your active list.
• Monitor your bank or credit card statement for the next 30 days. If you see another Certified Fasting charge, immediately escalate (see "If charges continue after cancellation" below).

Refunds: what you can recover and how to ask

Certified Fasting's refund policy is restrictive, but not impenetrable under Canadian law.

The official policy: limited exceptions

Certified Fasting states that subscription fees are generally non-refundable. However, the company acknowledges two limited exceptions:

• The 14-day withdrawal period: If you're an EU resident or subject to EU-style consumer law, you have 14 days from purchase to withdraw for any reason. For non-EU residents, the withdrawal period is 5 days. This right is forfeited once the digital content (fasting schedules, coaching, meal plans) is provided and accessed-unless that content is faulty or misrepresented.
• The 24-hour quality guarantee: If you can prove the digital content is faulty (broken links, missing programs, app crashes) with visual evidence, you can request a refund within 24 hours of purchase.

How to request a refund in canada

Certified Fasting's stated policy assumes the service works as described. To request a refund, you must demonstrate a breach of contract or fault:

1. Document the problem: Take screenshots or video of the faulty feature (e.g., app crash, missing program, inaccurate schedule).
2. Access your account and look for a "Support" or "Help" link; this usually opens a support ticketing system.
3. Submit a refund request ticket with the subject "Refund request - [reason]."
4. Attach your evidence (screenshots, video, details of when the fault occurred).
5. State clearly: "I am requesting a refund because [reason]. The service does not match the description on your website. Please process a full refund of [amount] to [your payment method]."
6. Note the ticket number and date.
   • Pro tip: Keep a copy of your ticket for your records. Stopee recommends saving all support correspondence in a dedicated folder.
7. Wait 5-7 business days for a response. If the company refuses, escalate (see below).

If certified fasting denies your refund

A denial doesn't end the conversation. You have consumer protections:

• Chargeback via your bank or credit card company: Contact your financial institution and explain that Certified Fasting failed to provide the promised service. Provide your ticket correspondence and evidence. Banks can initiate a chargeback dispute, which forces Certified Fasting to defend the charge or refund you.
• Complaint to your provincial regulator: If you're in Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact Consumer Protection BC. Each province has a consumer protection office that investigates unfair billing practices. Stopee has tracked complaints across Canada, and regulators take repeated refund-denial patterns seriously.
• Small claims court: For amounts under your province's small claims limit (typically $15,000-$35,000 CAD), you can file a claim against Fasting Ltd. in small claims court. The company is registered in Latvia but accepts Canadian payments, so Canadian courts have jurisdiction. Your documented evidence (support tickets, screenshots, bank statements) is your case.

Refunds from apple or google

If you purchased through the Apple App Store or Google Play Store, refund requests bypass Certified Fasting and go directly to Apple or Google. Both platforms offer a 48-hour refund window for most app purchases and subscriptions. Contact Apple Support or Google Play Support, explain the issue, and request a refund. Often, the store will approve refunds even outside the 48-hour window if you've had a technical issue or the app doesn't match the description.

Common mistakes that delay or prevent cancellation

Cancellation feels harder than it should be because many small slip-ups derail the process. You're not careless; the system is designed to be confusing.

Mistake 1: deleting the app instead of cancelling the subscription

The single most common error Stopee sees is users deleting Certified Fasting from their phone and assuming they're done. The app is just software; your subscription is a service tied to your account and payment method. Deleting the app changes nothing. Your subscription remains active, and you'll be charged on your renewal date. Always cancel inside your device's subscription settings (Apple or Google) or on the Certified Fasting website.

Mistake 2: missing the 48-hour deadline

Certified Fasting renews automatically on a fixed date each month. If your renewal date is the 15th and you cancel on the 14th, you've missed the 48-hour window. The system will charge you for the next month, and then your cancellation takes effect. To avoid this, calculate your renewal date now (check your latest invoice), count back 48 hours, and cancel before that time. Stopee recommends setting a phone reminder for three days before renewal so you never cut it close.

Mistake 3: cancelling the main subscription but forgetting add-ons

Certified Fasting allows you to add coaching, meal plans, and other extras. These are separate recurring charges. When you cancel your main subscription, these add-ons may remain active. You'll see a surprise charge for, say, $9.99 the next month. Always check your account for "Active Add-ons" or "Additional Services" and cancel each one individually using the same Profile > Manage Subscription menu.

Mistake 4: not saving cancellation proof

If Certified Fasting charges you after you cancel and you have no proof you requested cancellation, disputing it becomes your word against theirs. Always save: confirmation emails, screenshots of the cancellation page, and receipts from registered mail. These documents are your evidence if you need to file a chargeback or complaint.

Mistake 5: trying to cancel via email without confirmation

Sending an email to support asking to cancel is tempting, but it's unreliable. Email is informal, easy to ignore, and creates no legal record. Always use the in-app or website cancellation process (Methods 1-3) or registered mail (Method 4). These methods generate traceable records that hold Certified Fasting accountable.

How to handle ongoing charges after cancellation

Post-cancellation billing feels like a betrayal, especially when you've done everything right. It shouldn't happen, but it does.

Step 1: verify you actually cancelled

Confirm that your cancellation request was accepted:

• Log back into your Certified Fasting account and check the subscription status. Does it say "Active," "Cancelled," or "Pending cancellation"?
• Check your email for the cancellation confirmation you should have received.
• If you cancelled via Apple or Google, check your active subscriptions list-Certified Fasting should no longer appear.

If your account still shows "Active," your cancellation didn't process. Return to the appropriate cancellation method and try again, or escalate to support with your original cancellation request as proof of intent.

Step 2: document the unexpected charge

Take screenshots of your bank or credit card statement showing:

• The charge amount and date
• The merchant name (Certified Fasting or the payment processor)
• Your cancellation confirmation email or screenshot (if you have one)

Save these in a single folder with clear filenames: e.g., "CF_unauthorized_charge_Jan2024.jpg" and "CF_cancellation_confirmation.jpg."

Step 3: contact certified fasting support immediately

Submit a support ticket explaining the situation. Include: your cancellation date, the unexpected charge date, and your evidence. State clearly: "I cancelled my subscription on [date]. I was charged on [date] after cancellation. This is a billing error. Please refund the charge of [amount] immediately."

Give them 5 business days to respond. If they claim there was no cancellation request, provide your confirmation email or registered mail receipt as proof.

Step 4: dispute the charge with your bank or credit card issuer

If Certified Fasting refuses to refund or ignores your request, contact your bank or card company. Explain that you cancelled but were charged anyway. Provide your documented proof. Most institutions will file a dispute on your behalf-this is called a chargeback.

• Call the number on the back of your credit card or log into your online banking.
• Request a dispute for "unauthorized charge" or "billing error."
• Provide the charge date, amount, merchant name, and your cancellation evidence.
• The bank will investigate and either reverse the charge or ask Certified Fasting to prove you authorized it.

Pro tip: Banks almost always side with the consumer on post-cancellation charges, especially if you have cancellation proof. Stopee has seen banks process refunds within 10-15 business days in these cases.

Step 5: block future payments (emergency measure)

If you continue to be charged after cancellation and the company ignores your refund requests, you have the right to ask your bank to block all payments from Certified Fasting or to replace your debit or credit card. Most institutions can add a merchant block to your account at no cost. This is a nuclear option-use it only after multiple cancellation attempts and refund requests have failed.

Certified fasting cancellation checklist

Use this checklist to ensure you don't miss a step.

Cancellation address and contact details

If you need to send a formal cancellation or request refund proof, use the company's registered office.

Certified fasting registered address

Send all registered mail and formal correspondence to:

Fasting Ltd.
Lastadijas iela 6
LV-1050 Riga
Latvia

How to contact support

Log into your Certified Fasting account and use the in-app "Help" or "Support" section to access their ticketing system. Response times typically range from 24-72 hours during business days.

Escalation if the company doesn't respond

If Certified Fasting ignores your cancellation or refund request for more than 7 business days, file a complaint with your provincial consumer protection authority:

• Ontario: Ministry of Government and Consumer Services (ontario.ca/consumer)
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Fair Trading Act Office (auc.ab.ca)
• Other provinces: Search "[Your Province] consumer protection office."

Your next steps: take control of your subscriptions

Cancelling Certified Fasting is one step toward taking back control of your digital spending. Many Canadians have multiple subscriptions they've forgotten about-streaming services, fitness apps, meal plans-quietly draining their accounts each month. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by walking them through exactly this process: identify the service, understand their rights, follow the proper steps, and save proof.

Once you've cancelled Certified Fasting, consider auditing your other subscriptions. Check your credit card statements for recurring charges you no longer recognize. Cancel what you don't use. Document everything. If a company overcharges or ignores a cancellation request, you now know how to dispute it. Stopee's mission is to empower consumers like you to navigate the subscription economy confidently-without surprises, without guilt, and without losing money to auto-renewal traps. You've got this, and if you need help along the way, Stopee has built an entire resource library to support your cancellation journey.