Manage Certified Fasting

How to cancel certified fasting in new zealand: your complete step-by-step guide

What certified fasting offers and why you might cancel

Certified Fasting is a subscription-based digital health service that delivers personalised fasting schedules, meal plans, shopping lists, and access to nutrition consultants through a web app. You access everything via app.certifiedfasting.com, and the service includes optional add-on coaching features billed separately.

The service works well for people committed to intermittent fasting, but it's not right for everyone. You might cancel because you've reached your health goals, the cost doesn't fit your budget, you prefer fasting without digital guidance, or you're simply not using the app often enough to justify the recurring charge. Whatever your reason, Stopee is here to help you cancel cleanly and protect your wallet.

Key features at a glance

Certified Fasting includes fasting timer tracking, customised meal planning, shopping list automation, and direct messaging with nutrition consultants. The platform also offers add-on services - like advanced coaching or specialised meal prep guidance - that renew independently from your main subscription.

This means cancelling your base subscription doesn't automatically cancel add-ons. You'll need to manage each one separately, which we'll walk you through below.

Certified fasting pricing in new zealand

Exact pricing in NZD isn't publicly displayed on the Certified Fasting website or help pages. The company reveals prices during onboarding or requires you to contact support directly for up-to-date subscription costs.

Before you cancel, check your most recent invoice or account dashboard to see exactly what you're paying each month. You'll find this information in your billing settings within the app.

How to cancel certified fasting: your step-by-step process

Cancelling Certified Fasting requires you to work through the web app directly. You cannot cancel through the Apple App Store or Google Play, even if you originally subscribed there - those platforms don't control your Certified Fasting account.

Cancel your main subscription

Follow these steps carefully to ensure your cancellation goes through before your next billing date.

1. Open your web browser and go to app.certifiedfasting.com.
   • Log in with your email and password.
2. Click on your Profile (usually a user icon in the top right corner).
3. Select Weight Loss Account or Subscription Settings (wording may vary).
4. Click Edit next to your active subscription.
5. Look for the Cancel subscription button - it's typically at the bottom of the subscription details panel.
6. Complete the exit survey when prompted. Certified Fasting uses this feedback to understand why you're leaving; answering honestly takes 30 seconds and helps improve the service for others.
7. Confirm your cancellation in the final dialog box.
8. Take a screenshot of your cancellation confirmation page for your records.

Pro tip: Cancellation becomes effective immediately, but your access continues until the end of your current paid billing period. If you pay monthly on the 15th and cancel on the 10th, you'll keep your subscription active until the 15th of next month - you won't be charged again after that date.

Warning: Do not cancel more than 48 hours before your renewal date if you want to avoid confusion. Cancelling too early sometimes causes system glitches. If your next charge is on day 30, cancel between days 27 and 29.

Cancel individual add-on services

Add-ons don't vanish when you cancel your main subscription. You must remove each one independently, or you'll keep paying for them even after your base access ends.

1. Log into app.certifiedfasting.com again.
2. Navigate to Profile.
3. Find the section for your active add-ons (this might be labelled Add-on services, Coaching subscriptions, or Premium features).
4. For each add-on you want to cancel:
   • Click on the add-on name.
   • Select Learn More or Manage.
   • Click Delete, Cancel, or Remove subscription.
   • Complete the exit survey.
   • Confirm cancellation.
5. Repeat step 4 for every active add-on you see listed.
6. Return to your Profile overview and verify all add-ons are now marked as Inactive or Cancelled.

Pro tip: Write down the names and cancellation dates of each add-on as you go. If you're charged for one after cancellation, you'll have proof you attempted to remove it.

At Stopee, we've helped thousands of people discover unwanted charges hiding in their account settings. Don't let add-ons catch you by surprise - check them quarterly even after you've cancelled.

What happens after you cancel certified fasting

Cancellation isn't instant in the way you might hope - understanding the timeline helps you plan ahead and avoid re-subscription mistakes.

Your access and data after cancellation

Once you cancel, you retain full access to your fasting history, meal plans, and account data until the end of your current billing cycle. The day after your last paid day, your login will still work, but features like creating new meal plans or accessing coaching messages are disabled.

Certified Fasting stores your profile, fasting history, and messaging records according to its data retention policy. If you want your account deleted entirely, you must email support and request permanent data removal - cancellation alone doesn't erase your information.

Stopping automatic renewal

Subscriptions renew automatically every 30 or 365 days depending on your plan. Your cancellation stops all future charges, including the next scheduled renewal. You will not be billed again after your current period ends.

Always verify your cancellation is confirmed in your account settings within 24 hours. Log back in, navigate to your Profile, and confirm your subscription now shows as Cancelled or Inactive. If it still says Active, repeat the cancellation steps.

Will you get a refund from certified fasting?

Refund eligibility depends on when you're requesting one and your status as a consumer in New Zealand.

Official refund policy

Certified Fasting's terms state that recurring subscription payments are non-refundable. However, New Zealand consumer law offers you stronger protections than the company's written policy.

To request a refund, email [email protected] with your purchase details, account email, and reason for refund. Include the dates and amounts of any charges you dispute.

Pro tip: If Certified Fasting promised features you didn't receive, or the service quality dropped after your first payment, you have a right to a remedy under the Consumer Guarantees Act - even outside the withdrawal period. Document any broken features with screenshots.

When certified fasting must refund you

Recurring charges are labelled non-refundable by the company, but New Zealand law overrides this in specific situations. You're entitled to a remedy (refund, credit, or repair) if:

• The service was not supplied as described (e.g., coaching was promised but unavailable).
• The app was unavailable, buggy, or unsafe to use for a significant period.
• You cancelled within 5 days and the service had minimal use.
• The company misled you about pricing or features in marketing materials.

If Certified Fasting refuses your refund request and you believe you have a valid claim, escalate to the Consumer NZ or the Commerce Commission for advice on your options.

Your consumer rights under new zealand law

Digital subscription services fall under the Consumer Guarantees Act and Fair Trading Act. These laws protect you even when a company's terms say otherwise.

Key protections that apply to you

Services supplied in New Zealand must be fit for purpose, safe, and provided with due care and skill. If Certified Fasting fails any of these guarantees, you're entitled to remedies - repair, refund, or compensation - regardless of what the terms claim.

The Fair Trading Act also makes it illegal for Certified Fasting to mislead you. If the company misrepresented the service in marketing, onboarding, or pricing, that's a breach of your consumer rights, not just a billing dispute.

Stopee recommends keeping records of all communications with Certified Fasting, screenshots of the app showing broken features, and copies of your invoices. If a dispute arises, this evidence strengthens your position.

Common mistakes people make when cancelling certified fasting

Cancellation feels straightforward until something goes wrong - we see the same pitfalls repeated. Understanding them now saves you frustration and unwanted charges later.

Forgetting to cancel add-ons separately

This is the single most expensive mistake. Dozens of people cancel their main subscription, believe they're done, then discover they're still being charged for nutrition coaching or meal prep add-ons.

Your fix: Before clicking "confirm cancellation" on anything, go to your Profile and list every active service you see. Cancel each one with the same care you'd use for the main subscription. Screenshot each cancellation confirmation.

Cancelling through the wrong platform

If you signed up via the Apple App Store or Google Play, you might try to cancel there. Those platforms won't let you - Certified Fasting manages subscriptions through its own website, not through third-party app stores.

Your fix: Always cancel through app.certifiedfasting.com directly, even if you originally subscribed via an app store.

Not keeping cancellation proof

A screenshot of your cancellation confirmation is your only defence if Certified Fasting claims you never cancelled and tries to bill you again.

Your fix: Take a screenshot immediately after clicking "confirm cancellation." Include the date and your account email in the screenshot. Store it in a folder with your other subscription records.

Cancelling too early or too late

Cancel more than 48 hours before renewal and you risk system errors. Cancel within hours of renewal and your payment processes before cancellation takes effect.

Your fix: Mark your renewal date on your calendar (find it in your billing settings). Plan to cancel between days 2 and 3 before renewal. This gives the system time to process your cancellation without triggering a charge.

Certified fasting cancellation checklist

Use this checklist to ensure every step is completed before you stop thinking about your subscription.

Final thoughts and next steps

Cancelling Certified Fasting is a five-minute process if you follow the steps above carefully. The real risk isn't the cancellation itself - it's overlooking add-ons and missing your renewal date.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were entitled to. If Certified Fasting refuses your refund request or charges you after cancellation, we recommend escalating to Consumer NZ or the Commerce Commission.

Keep your cancellation confirmation, your invoice history, and any proof of service failures. These documents are your strongest lever if a dispute arises. And remember: you have consumer rights in New Zealand that protect you even when a company's terms say no refunds are available.

Ready to take control of your subscriptions? Visit Stopee.com for more guides on cancelling digital services, recovering unwanted charges, and understanding your consumer rights. Stopee is your advocate when you need help.