Manage Simple Fasting

How to cancel simple fasting and get your refund in new zealand

Understanding simple fasting and why you might cancel

Simple Fasting is a fasting and habit-tracking app designed to help you build sustainable eating patterns and monitor your progress through structured programs and features. The service is available across multiple platforms: the Apple App Store for iOS devices, Google Play for Android, and the Simple website at simple.life.

Whether you've completed your fasting goals, found the app isn't delivering the results you expected, or simply want to redirect your money elsewhere, cancelling your subscription is straightforward-once you know where to look. At Stopee, we understand that cancelling can feel confusing when a service spans multiple platforms, so we'll walk you through every method available to New Zealand users.

When you should consider cancelling

You might cancel Simple Fasting if the app hasn't generated the results you wanted, if you prefer a different fasting method, or if the subscription cost no longer fits your budget. Some users cancel after reaching their initial goals; others decide the habit-tracking features don't match their lifestyle. Whatever your reason, you have consumer rights that protect you-particularly within the first 30 days of purchase through the website, and within Apple or Google's respective refund windows.

What stopee recommends before you cancel

Before cancelling, check your current subscription status and note your renewal date. This matters because you'll want to cancel at least 24 hours before that date to avoid an unexpected charge. Take a screenshot of your subscription details and any transaction history-this protects you if a dispute arises with your payment method or the app provider.

How to cancel simple fasting via apple app store (iOS)

If you subscribed to Simple Fasting through your iPhone or iPad, your subscription lives in the Apple ecosystem and must be cancelled there-deleting the app alone will not stop your billing.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your Apple ID name at the top of Settings.
   • You may need to scroll up to see your name and profile picture.
3. Select Subscriptions from the menu.
   • This shows all active and expired subscriptions linked to your Apple account.
4. Find Simple Fasting in the list and tap it.
   • If you have multiple subscriptions, scroll to find it.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm; tap Confirm when prompted.
6. You will see a confirmation message: "Subscription Cancelled." Your access continues until the end of your current paid period.
   • Pro tip: Cancel at least 24 hours before your renewal date to avoid being charged for the next billing cycle.
   • Warning: Simply deleting the Simple Fasting app from your device does not cancel your subscription. You must follow the steps above through Settings.

How to cancel simple fasting via google play (Android)

Android users who subscribed through Google Play must cancel through that platform. Uninstalling the Simple app will not stop billing, so you need to navigate directly to your subscription settings.

1. Open the Google Play Store app on your Android device.
   • Tap the colourful Play Store icon on your home screen.
2. Tap your profile icon in the top right corner.
   • This is usually a circle with your profile picture or initial.
3. Select Payments and subscriptions.
   • You may see this labelled as "Manage your Google Play account" first; tap that, then look for Subscriptions.
4. Tap Subscriptions.
   • This displays all subscriptions purchased through your Google Play account.
5. Find and tap Simple Fasting.
   • Scroll down if you have multiple subscriptions.
6. Tap Cancel subscription.
   • Google will ask you to confirm and may offer retention incentives; select "Cancel" again if you're certain.
7. You will receive a confirmation message. Your paid access remains active until the end of your current billing period.
   • Pro tip: Cancel no later than 24 hours before renewal to prevent the next charge.
   • Warning: Removing the Simple app from your device will not cancel your Google Play subscription. Billing continues independently of the app installation.

How to cancel simple fasting via the simple website

If you purchased a subscription directly through simple.life, you must cancel on the website itself. This is separate from any app store subscriptions and requires you to log into your Simple account.

1. Visit simple.life in your web browser.
   • Use the same device and browser where you originally set up your account, or sign in with your email and password.
2. Log in using your email address and password.
   • If you don't remember your password, click "Forgot password?" to reset it via email.
3. Navigate to your Account settings.
   • Look for a menu icon (three horizontal lines) or your profile name in the top navigation bar.
4. Find and select Subscriptions or Manage Subscriptions.
   • This section shows your current subscription status and renewal date.
5. Locate your Simple Fasting subscription and click Cancel Subscription or Manage.
   • Simple may ask you why you're cancelling; this feedback is optional but helps the service improve.
6. Confirm your cancellation by clicking the final confirmation button.
   • You will receive a confirmation email to the address associated with your account.
   • Pro tip: Keep this email as proof of cancellation for your records.
   • Warning: Deleting the Simple app from your phone does not cancel a website subscription. You must cancel on the website explicitly.

What happens after you cancel simple fasting

Cancelling your subscription doesn't mean you lose access immediately. Understanding what happens next helps you avoid confusion or unexpected charges.

Your access and the grace period

Once you cancel, your subscription remains active and fully functional until the end of your current paid billing period. If you paid for a monthly subscription on 15 August and cancelled on 20 August, you retain access to all paid features until 15 September. This grace period applies whether you cancelled via Apple, Google, or the website.

You will not be charged again after your current period ends-as long as you cancelled at least 24 hours before the renewal date. If you cancelled too close to your renewal and were still charged, you can dispute the charge through your payment method or request a refund directly from Simple, Apple, or Google.

Your account and data after cancellation

Cancelling your subscription does not delete your Simple account or any progress, fasting logs, or habit tracking data you've stored. Your account remains intact, and you can reactivate your subscription at any time by purchasing again through the same platform.

If you want your account and all associated data permanently removed, contact Simple support through their website. New Zealand's Consumer Guarantees Act doesn't mandate automatic data deletion upon cancellation, so you'll need to request this separately if it's important to you.

Refund eligibility and how to claim your money back

Whether you qualify for a refund depends on where you purchased your subscription and how long you've been using the service. Stopee encourages you to understand your rights so you don't leave money on the table.

Website subscriptions (simple.life)

Simple offers a results-based refund for quarterly subscriptions purchased directly through their website. You are eligible for a refund within 30 days of purchase if both of the following apply:

• You actively followed the program for at least 15 consecutive days within that first 30 days.
• You did not see visible results as promised by Simple.

To claim, contact Simple support through their website and provide evidence of your participation (screenshots of your app activity, logged fasts, or habit tracking). Simple will review your claim within 5-7 business days. If approved, the refund processes to your original payment method within 14 days.

Pro tip: Refunds are not automatic; you must apply and provide evidence. Keep screenshots of your activity log before you cancel.

Apple app store refunds

Apple processes refund requests independently of Simple. You have 30 days from the date of purchase to request a refund through Apple. Navigate to Settings > Your Name > Media & Purchases > Purchase History, find the Simple Fasting charge, and select "Report Problem." Explain your reason and Apple will assess whether the refund qualifies.

Apple approves refunds at its discretion. Approved refunds appear in your original payment method within 5-7 business days.

Google play refunds

Google Play allows refunds within 30 days of purchase. Open Google Play > Profile > Payments and subscriptions > Subscriptions, find Simple Fasting, and tap "Report a problem." Google will review your request and approve or deny within 2-3 business days. Refunds are credited to your Google Play balance or original payment method.

Non-refundable items and exceptions

The following purchases are explicitly non-refundable according to Simple's terms:

• Lifetime subscriptions.
• Gift card purchases.
• Downloadable workbooks and educational materials.
• The emotional eating course.

Additionally, cancelling a subscription does not automatically grant a refund. You must apply within 30 days and meet the specific refund criteria for your purchase platform.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act (1993) protects you when you purchase services, including digital subscriptions. Stopee wants you to know your rights so you can stand firm if Simple fails to deliver on its promises.

The consumer guarantees act and digital services

Under the Act, Simple Fasting must guarantee that the service is of acceptable quality, fit for purpose, and delivered with reasonable care and skill. If the app crashes frequently, fails to track your fasts properly, or doesn't function as advertised, you have grounds to claim breach of guarantee.

You do not automatically get a 14-day cooling-off period for digital services in New Zealand (unlike some other jurisdictions). However, if Simple has misrepresented the service or it fails to meet minimum quality standards, you can escalate a complaint to the Consumer Disputes Resolution Scheme.

Where to escalate complaints

If Simple refuses to refund you or respond to your cancellation request within a reasonable timeframe, contact one of these organisations:

• Consumer Disputes Resolution Scheme (CDRS): disputes.org.nz - handles complaints about consumer services.
• Commerce Commission: comcom.govt.nz - oversees consumer law and unfair trading practices.

Provide evidence of your purchase, cancellation request, and all communication with Simple. These organisations can compel a response and, in some cases, order a refund.

Common mistakes to avoid when cancelling simple fasting

Cancellation feels straightforward until you realise you've made a mistake that delays your refund or allows an unexpected charge through. Here are the pitfalls Stopee sees most often.

Deleting the app instead of cancelling the subscription

This is the number one error. Your subscription lives on the App Store, Google Play, or Simple's website-not on your device. Deleting the Simple app feels like cancelling, but your billing continues. You'll wake up to a charge on your statement weeks later.

Fix: If you already deleted the app, reinstall it, log into your account, and navigate to subscription settings. Alternatively, cancel directly through Apple Settings, Google Play, or simple.life without opening the app at all.

Cancelling too close to the renewal date

Apple, Google, and Simple all require cancellation at least 24 hours before your renewal date. If you cancel 12 hours before renewal, the charge will likely go through. You'll then need to request a refund.

Fix: Find your renewal date in your subscription settings right now. Set a phone reminder for two days before. Cancel on that day to leave a buffer.

Not keeping proof of cancellation

If you're later charged and need to dispute it, you'll need evidence that you cancelled. Screenshots of the cancellation confirmation screen are your best friend.

Fix: Take a screenshot of the confirmation page immediately after cancelling. Save it with the date in the filename (e.g., "Simple_Fasting_Cancelled_20240115.png").

Cancelling on the wrong platform

Some users have separate subscriptions on Apple and the website. Cancelling one doesn't touch the other. You must cancel on each platform where you subscribed.

Fix: Check your payment history across all three platforms (Apple, Google, and simple.life) before you assume you're finished.

Simple fasting pricing and subscription options

Understanding what you're paying for helps you decide whether cancellation is the right move. Pricing varies by platform and subscription length.

Most users on a monthly subscription pay between $12 and $15 NZD per month. Quarterly website subscriptions cost $30-$35 but offer a results-based refund if you don't see progress. Annual and lifetime options are more expensive but appeal to long-term users.

Cancellation checklist for simple fasting

Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges.

• Step 1: Log into your Simple Fasting account and note your exact renewal date.
• Step 2: Determine where you subscribed (Apple App Store, Google Play, or simple.life).
• Step 3: Follow the cancellation steps above for your specific platform.
• Step 4: Take a screenshot of the cancellation confirmation and save it with today's date.
• Step 5: Set a phone reminder for your renewal date to verify no charge occurred.
• Step 6: If refund-eligible, submit a refund request within 30 days with evidence of your participation.
• Step 7: If you're charged after cancelling, dispute the transaction immediately with your bank or payment provider.
• Step 8: Keep all proof of cancellation, refund requests, and correspondence for at least 12 months.

When you should keep your simple fasting subscription

Cancellation isn't always the right move. Consider keeping your subscription if any of these apply to you.

Stopee's final checklist and next steps

Cancelling Simple Fasting is a straightforward process once you know which platform to use and when to act. Whether you're cancelling because the app didn't deliver results, your needs have changed, or you're exploring alternatives, you now have the clarity to cancel confidently.

Stopee has helped thousands of consumers navigate subscription cancellations across multiple platforms, and we've built this guide to save you time, protect your refund rights, and ensure no unexpected charges slip through. Remember: cancel through the platform where you subscribed (not by deleting the app), verify your cancellation with a screenshot, and check your bank statement on your renewal date to confirm no charge occurred.

If Simple ignores your cancellation request or refuses a legitimate refund, escalate to the Consumer Disputes Resolution Scheme. You have rights under New Zealand's Consumer Guarantees Act, and these organisations enforce them.

Need help navigating other app cancellations or subscription disputes? Stopee provides step-by-step guidance for hundreds of services across New Zealand. Visit stopee.com to explore your options and take control of your subscriptions.