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Cancel Simple Life: The Right Way
How to cancel simple life: your step-by-step guide for new zealand subscribers
What simple life is and why you might cancel
Simple Life is a digital health and habit-tracking app that delivers AI coaching, meal and hydration monitoring, intermittent fasting schedules, and guided wellness programs. The app runs on iOS, Android, and web platforms, with premium features locked behind a subscription paywall.
You subscribe through one of three channels: the Apple App Store, Google Play Store, or directly via the Simple Life website. Each purchase method has its own cancellation pathway, which means the steps you follow depend entirely on where you bought your subscription. This matters because refund eligibility and timing differ between Apple, Google, and Simple Life's own billing system.
You might cancel because the app isn't fitting your routine, you've hit your health goals, or you simply want to try something else. Whatever your reason, Stopee is here to walk you through the exact process so you don't accidentally renew and lose money.
Common reasons to cancel simple life
Many New Zealand subscribers cancel because they find the commitment plans (3-month or 10-month options) too rigid or because the AI coaching doesn't match their learning style. Others discover they don't need premium features after the free trial, or they prefer a different app ecosystem. Some cancel because they've achieved their habit goals and no longer need daily tracking. Understanding your reason helps you decide whether to cancel now or pause until later.
The cost of staying subscribed
Simple Life's pricing varies by plan type and purchase channel, but staying subscribed means recurring charges hit your account every billing cycle. If you're on a commitment plan, early cancellation can trigger a fee. The longer you delay cancellation, the more you'll be charged, so acting within 24 hours of your decision is smart.
Your consumer rights in new zealand
New Zealand's Consumer Guarantees Act 1993 protects you when you purchase digital services. This means Simple Life must deliver what they promise, and if the app fails to perform as described, you have grounds to request a refund or replacement.
What the consumer guarantees act covers
Under the Consumer Guarantees Act, Simple Life must ensure their app is of acceptable quality, fit for purpose, and safe. If you discover the app doesn't work reliably, crashes constantly, or fails to deliver the core features you paid for, you can escalate your complaint beyond Simple Life's support team to the Commerce Commission or your regional Community Law Centre.
Pro tip: Keep screenshots of bugs, crashes, or missing features before you cancel. These records strengthen your position if you need to claim a refund under consumer law.
Escalation pathways if simple life refuses to help
If Simple Life's support team denies your refund request and you believe the service failed to meet their promises, contact the Commerce Commission (comcom.govt.nz) to lodge a formal complaint. The Commerce Commission handles breaches of the Consumer Guarantees Act and can compel companies to honour their obligations. Additionally, your regional Community Law Centre offers free advice on consumer disputes.
Stopee tracks these escalation routes so you know exactly where to turn if the company stonewalls you.
Cancellation methods: which platform did you use?
Your cancellation method depends entirely on where your subscription payment came from. The three pathways are separate, and using the wrong one might leave your subscription running and your money draining.
How to identify your purchase method
Check your email receipts or bank statement. If the charge came from Apple Inc. or the Apple App Store, you purchased via iOS. If it came from Google Commerce Limited or Google Play, you used Android. If the charge shows Simple Life's company name directly, you bought a website subscription. Once you identify the source, follow the matching cancellation steps below.
Why purchase method matters
Each platform (Apple, Google, Simple Life) manages its own billing, refund policies, and cancellation timelines. Apple might give you a 14-day refund window; Google Play offers a similar period; Simple Life's website typically allows 30 days. Cancelling through the wrong method leaves you paying, so precision here saves you money and frustration.
How to cancel simple life if you subscribed via apple app store
If you purchased your Simple Life subscription through the Apple App Store on your iPhone, iPad, or Mac, follow these steps to cancel before your next renewal date.
Step-by-step cancellation via iOS or mac
- Open the Settings app on your iPhone or iPad, or open System Settings on Mac.
- On iOS: tap your profile icon at the top of the screen, then select "Subscriptions".
- On Mac: click your Apple ID at the top left, select "Media & Purchases", then "Subscriptions".
- Find Simple Life in your active subscriptions list and tap it.
- Scroll down if Simple Life isn't immediately visible; active subscriptions appear first.
- Tap "Cancel Subscription" at the bottom of the screen.
- A confirmation prompt appears; review the cancellation date before confirming.
- Confirm your cancellation by tapping "Confirm" or "Stop Subscription".
- Apple sends you a confirmation email; keep this for your records.
- Verify the cancellation by returning to Settings > Subscriptions and checking that Simple Life no longer shows as active.
- Warning: If you see "Subscription will end on [date]", your cancellation is pending but not yet final. You'll retain access until that date.
Important timing and access details
Cancel at least 24 hours before your next renewal date to avoid being charged. If you cancel after a charge has already gone through, contact Apple Support directly to request a refund. Apple typically processes refunds within 5 to 7 business days.
Pro tip: Set a phone reminder for 2 days before your renewal date so you have a buffer to cancel. Stopee recommends this simple tactic to prevent accidental charges.
How to cancel simple life if you subscribed via google play store
If you purchased Simple Life through Google Play on an Android device, you have two cancellation routes: through the app itself or through the Google Play Store website.
Method one: cancel via the simple life app
- Open the Simple Life app on your Android device.
- Make sure you're logged into the account linked to your subscription.
- Tap your profile icon (usually in the top right or bottom menu).
- Look for a gear icon or "Account" label.
- Select "Manage Subscription" or "Manage Plan".
- This option may also appear under "Settings" or "Billing".
- Tap "Cancel Subscription" and confirm your choice.
- Simple Life asks for a reason; this feedback helps them improve, though it's optional.
Method two: cancel via google play store website
- Open your web browser and go to play.google.com.
- Sign in with the Google account linked to your subscription.
- Click your profile icon at the top right and select "Payments & subscriptions".
- You may need to authenticate with your Google account password.
- Select "Subscriptions" from the menu.
- A list of your active subscriptions appears.
- Find Simple Life and click it.
- If you have multiple subscriptions, scroll down to locate Simple Life.
- Click "Cancel subscription" and follow Google's prompts.
- Google confirms the cancellation date and sends a confirmation email.
Refunds and timing with google play
Google Play allows you to request a refund within 48 hours of your purchase if you haven't used the app significantly. After 48 hours, refunds become difficult. However, if you cancel before your renewal date, no additional charge occurs. Google processes refunds in 2 to 8 business days.
Warning: Do not simply uninstall the app, as this does not cancel your subscription. Google will continue charging you, and you'll have no record of active service to dispute.
How to cancel simple life if you subscribed via the website
Website subscriptions are managed directly by Simple Life rather than through Apple or Google, so the cancellation process differs slightly and refund eligibility extends to 30 days in most cases.
Step-by-step website cancellation
- Open the Simple Life app on your phone or visit simple.life on your web browser.
- Log in with the email and password associated with your website subscription.
- Navigate to your account profile or settings.
- Look for a profile icon, account menu, or gear/settings icon.
- Find "Manage Subscription" or "Billing" within your account menu.
- This section displays your current plan, next renewal date, and cancellation option.
- Select "Cancel Subscription" and confirm your choice.
- Simple Life may ask why you're cancelling; answering is optional.
- Check your email for a cancellation confirmation from Simple Life.
- Save this email as proof of cancellation.
Critical warning: app deletion does not cancel
Warning: Deleting the Simple Life app or deleting your account does not cancel your subscription. Many users make this mistake and continue to be charged for months. You must explicitly cancel the subscription through the steps above before considering deletion.
Refund process for website subscribers
After you cancel, contact Simple Life's support team via the in-app chat widget or email care@simple.life to request a refund. Website subscribers are eligible for a refund if you request it within 30 days of a subscription charge. Be clear and factual in your request: state the date of the charge, your subscription plan, and your reason for requesting the refund.
Stopee advises you to keep copies of all communication with Simple Life for your records, in case you need to escalate through the Commerce Commission.
Cancelling a commitment plan and avoiding early exit fees
Commitment plans (such as 3-month or 10-month options) often cost less per month but carry penalties if you cancel early. Understanding these fees helps you decide whether to exit now or wait until the plan ends.
Early cancellation and fees
If you cancel a commitment plan before it expires, Simple Life may charge a cancellation fee to recoup their discounted pricing. For example, cancelling a 3-month plan after 1 month might incur a penalty of 1 to 2 months' worth of charges. Review your original subscription terms or contact Simple Life's support team to confirm the exact fee before you cancel.
Cancelling at plan end to avoid fees
If you want to avoid cancellation fees entirely, wait until your commitment plan expires. At the end date, the plan typically auto-renews into a month-to-month subscription. You can then cancel the monthly plan without penalty. Set a reminder 3 days before the plan end date so you cancel before the auto-renewal charge processes.
What happens after a commitment plan cancellation
Once you cancel a commitment plan, you retain access to premium features until the current plan period ends. After that date, your account reverts to the free tier unless you resubscribe. Your data and progress remain on file, so you can return later if you choose.
What happens after you cancel simple life
Cancellation is rarely instantaneous, and understanding what changes after you hit "cancel" prevents confusion and helps you manage your transition to another app or the free tier.
Immediate access and feature changes
When you cancel, your premium access continues until the end of your current billing period. You can use all paid features, coaching, and tracking tools until that date. Once the period ends, Simple Life automatically downgrades your account to the free tier, and you lose access to premium content like personalised coaching and advanced tracking. The free tier still offers basic habit logging, so you're not locked out entirely.
Pro tip: Screenshot or export any data you want to keep (meal logs, progress notes, habit streaks) during your final days of premium access. Some apps don't make this easy after downgrade.
Billing and auto-renewal stops
Cancelling halts automatic renewal, so no new charge hits your account after the current period ends. However, cancellation does not guarantee an immediate refund of past charges. Only charges made within the refund window (30 days for website subscriptions, 14 days for Apple, 48 hours for Google) are eligible for return.
Your account, data, and account deletion
Cancelling a subscription does not delete your account or erase your data. Your habit history, meal logs, and profile remain accessible on the free tier. If you want to permanently delete your account and all associated data, you must take a separate action after confirming cancellation. Look for "Delete Account" within your settings; Simple Life typically asks you to confirm this destructive action twice to prevent accidents.
Refund eligibility and how to claim
Refunds depend on your purchase method and how long ago you were charged. Stopee breaks down each scenario so you know whether you qualify.
Website subscription refunds
| Scenario | Eligibility | Next step |
|---|---|---|
| Charged within last 30 days; cancelling now | Yes, likely eligible | Contact care@simple.life with proof of cancellation |
| Charged more than 30 days ago | No, outside refund window | N/A; retention rules apply |
| App didn't work or failed to deliver core features | Yes, may qualify under Consumer Guarantees Act | Escalate to Commerce Commission if refused by Simple Life |
| Cancelling a commitment plan early | No, cancellation fees apply | Consider waiting until plan end or review fee amount |
Apple app store refunds
Apple allows refund requests within 14 days of a charge if you haven't used the app substantially. Contact Apple Support directly via the iTunes page for your account, select "Report a Problem" next to the Simple Life charge, and request a refund. Apple reviews refund requests manually and typically responds within 5 to 7 business days. If denied, you can appeal once.
Google play refunds
Google Play allows refunds within 48 hours of purchase. Open the Google Play Store, go to "Payments & subscriptions", select the Simple Life charge, and tap "Request refund". Google auto-refunds charges within 48 hours; if you request after that window, Google may still grant a refund on a case-by-case basis, but eligibility is not guaranteed. Google processes approvals within 2 to 8 business days.
How to request a refund from simple life
- Confirm your subscription is cancelled (follow steps in the relevant platform section above).
- Take a screenshot of the cancellation confirmation.
- Open the Simple Life app and access the in-app support chat widget.
- Alternatively, email care@simple.life with your request.
- Clearly state your reason: "I request a refund for the charge on [date] for subscription plan [plan name]. I cancelled my subscription on [date] and am within the 30-day refund window."
- Attach or reference your cancellation screenshot and bank statement.
- Allow 3 to 5 business days for Simple Life to review and respond.
- If refused without a reasonable explanation, escalate via email with "Refund Request - Escalation" in the subject line.
- If Simple Life refuses unjustly, lodge a complaint with the Commerce Commission (comcom.govt.nz) or your Community Law Centre.
- Pro tip: Include all correspondence, cancellation proofs, and charge evidence in your complaint.
Common mistakes that cost you money
Cancelling sounds simple, but many people slip up and end up paying extra months or lose refunds they were entitled to. Knowing these traps protects you.
Deleting the app without cancelling the subscription
This is the most costly mistake. Deleting Simple Life from your phone does not cancel your subscription; it simply removes the app. Simple Life continues charging your account every month, and you won't see charges unless you check your bank statement or email. Only explicit cancellation through your account settings stops the charges. After cancelling the subscription, you're free to delete the app without consequence.
Cancelling on the wrong platform
If you bought via Apple but cancel through the Google Play Store (or vice versa), your cancellation fails because neither platform has a record of that purchase. Your original payment method keeps charging you. Always cancel through the exact platform where you purchased. Check your email receipts if you're unsure.
Missing the renewal date
Cancellations take effect after your current billing cycle ends, not immediately. If your renewal date is tomorrow and you cancel today, you'll still be charged tomorrow. The cancellation prevents the charge after that. Set phone reminders for 2 days before renewal so you have time to cancel before the charge processes.
Forgetting to cancel before the refund window closes
Website subscriptions offer a 30-day refund window, while Apple and Google offer shorter windows. If you wait 31 days, you forfeit refund eligibility. Mark your calendar the day you're charged so you know when your window closes.
Not keeping cancellation proof
Screenshot your cancellation confirmation and save the confirmation email. If a dispute arises later or Simple Life claims you never cancelled, you'll need this evidence. Refund disputes hinge on documentation.
Pricing summary and annual cost comparison
Understanding Simple Life's pricing structure helps you decide whether the cost justifies staying or whether cancelling saves you meaningful money.
| Plan type | Billing cycle | Approximate cost (NZD) | Cost to cancel early |
|---|---|---|---|
| Monthly | Every 30 days | $10-15 per month | None (cancel anytime) |
| 3-month commitment | Every 90 days | $25-30 per 3 months | 1-2 months' fee (varies) |
| 10-month commitment | Every 300 days | $80-100 per 10 months | 3-5 months' fee (varies) |
| Free tier | N/A | Free | N/A |
If you're on a 10-month commitment and only 3 months in, the cancellation fee might be $30 to $50, whereas waiting 7 months costs nothing. Run this maths yourself before you cancel early. Stopee suggests contacting care@simple.life to ask for the exact fee before you decide.
Cancellation checklist for simple life
Use this checklist to ensure you don't miss a step and end up paying unexpectedly.
- Identify where you purchased: Apple App Store, Google Play Store, or Simple Life website.
- Check your next renewal date and note it in your phone calendar.
- Follow the cancellation steps for your platform (see sections above).
- Screenshot your cancellation confirmation immediately.
- Verify that Simple Life no longer appears in your active subscriptions within 24 hours.
- Export or screenshot any data you want to keep (meal logs, habit streaks, progress notes).
- If eligible for a refund, contact the relevant support team within 5 days of cancellation.
- Allow 3 to 7 business days for refund processing.
- Check your bank account or credit card statement 7 days later to confirm no charge occurred on the renewal date.
- If a surprise charge appears, immediately request a refund and escalate if refused.
Why choose stopee to guide your cancellation
Cancelling apps and subscriptions shouldn't require a manual. Stopee exists to walk you through every cancellation scenario so you keep your money and your peace of mind. Our guides are updated regularly to reflect changes in app policies and regional consumer law, and we've helped thousands of New Zealand consumers cancel subscriptions without losing refunds or accidentally continuing to pay.
Whether you're cancelling Simple Life on iOS, Android, or the web, Stopee ensures you follow the fastest, safest path and know exactly what your rights are if Simple Life refuses to refund you. Visit stopee.com today to explore guides for every app and service you subscribe to, and bookmark Stopee for future cancellations.
Next steps
Don't delay cancellation if you've decided Simple Life isn't right for you. The longer you wait, the more you're charged. Head to your account settings now, find "Manage Subscription", and follow the steps outlined above for your platform. If you hit any obstacles, return to this Stopee guide or contact Simple Life's support team at care@simple.life with your cancellation proof.
Stopee has helped thousands of consumers cancel subscriptions with confidence and clarity. Your cancellation is just a few taps away, and you deserve to keep control of your money.