Manage Lifevantage

How to cancel your lifevantage subscription and claim your refund in new zealand

What is lifevantage and why you might want to cancel

Lifevantage is a global wellness company that sells nutritional supplements, vitamin stacks and energy products to customers in New Zealand and beyond. You can purchase their products as one-off orders or enrol in automatic subscription plans that deliver to your door on a regular schedule. Many New Zealand customers sign up for convenience, but cancelling a subscription before your next billing cycle arrives is often straightforward if you know where to look. At Stopee, we help thousands of Kiwis cancel unwanted subscriptions every month, and Lifevantage cancellations are among the most common requests we handle.

Lifevantage products available in new zealand

Lifevantage offers immune support supplements, multivitamin systems, energy drink powders and cellular health capsules through local online channels and direct sales networks. These products range from single-bottle purchases to multi-month subscription bundles. If you enrolled in an automatic delivery plan and now want to stop, your cancellation needs to be processed before your next scheduled charge date. Understanding your options is the first step toward taking control of your spending.

When cancellation makes sense

You might cancel for several valid reasons: the product didn't deliver the results you hoped for, your budget has shifted, you prefer to buy products one at a time, or you simply want to try something different. Whatever your reason, you have consumer rights in New Zealand that protect your ability to cancel without penalty. Stopee exists to make that process transparent and stress-free.

Your consumer rights under new zealand law

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which give you the right to cancel ongoing subscriptions and recover your money in certain circumstances.

Right to cancel ongoing subscriptions

Under New Zealand law, you have the right to cancel a subscription at any time. Lifevantage cannot force you to continue paying for automatic deliveries. You must provide notice before your next scheduled billing date to avoid being charged again. If Lifevantage bills you after you've clearly cancelled, that charge may be recoverable.

The consumer guarantees act and refunds

The Consumer Guarantees Act gives you the right to a refund if goods are not of acceptable quality, not fit for purpose, or not as described. If you received a Lifevantage product that was damaged, expired soon after arrival, or significantly different from the marketing, you can request a full refund regardless of the return window. This is separate from the company's own 30-day satisfaction guarantee and often provides stronger consumer protections.

Escalation point if lifevantage refuses

If Lifevantage refuses your cancellation request or ignores a refund claim, you can lodge a formal complaint with the Commerce Commission (comcom.govt.nz) or seek advice from the Citizens Advice Bureau. These authorities take unfair contract terms and cancellation denial seriously. Keep all emails and proof of your cancellation request as evidence.

How to cancel your lifevantage subscription

Lifevantage offers multiple cancellation channels so you can choose the method that works best for you. We recommend starting with the online method, as it's fastest and generates instant confirmation.

Cancel via your lifevantage online account

This is the quickest way to cancel and leaves you with immediate digital proof.

1. Open a web browser and navigate to the Lifevantage website.
   • Look for the "Log In" link, usually in the top right corner.
2. Enter your email address and password.
   • If you've forgotten your password, click "Forgot Password" and follow the reset email.
3. Once logged in, find the "Account" or "My Account" section.
   • Look for a "Subscriptions" or "Billing" tab.
4. Locate the active subscription you want to stop.
   • You may have multiple subscriptions if you enrolled in more than one product.
5. Click the "Cancel Subscription" or "Stop Delivery" button next to the subscription.
   • Lifevantage may ask you why you're cancelling; this is optional to answer.
6. Confirm the cancellation when the system prompts you.
   • Screenshot the confirmation page or download any confirmation email.
7. Check your email inbox for a cancellation confirmation from Lifevantage.
   • This email should arrive within a few minutes.

Pro tip: Cancel at least three to five business days before your next scheduled delivery date. If your next charge is tomorrow, phone or email is faster to ensure timely processing.

Cancel via email, phone or fax

If you prefer direct contact or the website method doesn't work, reach out to Lifevantage New Zealand support. This method creates a paper trail and is ideal if you have questions before cancelling.

1. Gather your account details.
   • Have your name, email address and account or order number ready.
2. Contact Lifevantage via your preferred channel.
   • Phone: 0800 142 1302 (toll-free from any New Zealand landline or mobile)
   • Email: Send a cancellation request to the New Zealand support team (check the Lifevantage NZ website for the current support email address)
   • Fax: If fax is listed on the website, send a written cancellation notice and request a delivery confirmation
3. State clearly in your message: "I wish to cancel my subscription effective immediately" or "effective before [your next billing date]".
   • Include your account number or the email address associated with your account.
4. Ask for written confirmation of cancellation.
   • Request they email you a confirmation number or cancellation confirmation letter.
5. Keep all correspondence.
   • Save emails, note the date and time you called, or keep a copy of your fax transmission receipt.

Warning: Phone lines can be busy. If you cannot reach support, send an email instead; emails create a timestamped record and are harder for the company to ignore.

Cancel subscriptions purchased via apple app store or google play

If you bought your Lifevantage subscription through an app, you must cancel through that platform, not directly with Lifevantage.

1. For Apple App Store subscriptions:
   • Open Settings on your iPhone or iPad.
   • Tap your name at the top, then "Subscriptions".
   • Find the Lifevantage subscription and tap it.
   • Tap "Cancel Subscription" and confirm.
2. For Google Play subscriptions:
   • Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left.
   • Go to "Subscriptions" and find Lifevantage.
   • Tap "Cancel Subscription" and follow the prompts.
3. Keep screenshots of the cancellation confirmation from Apple or Google.
   • Refunds and cancellations are handled by those platforms, not Lifevantage.

Pro tip: App Store and Google Play subscriptions can be confusing because the charge appears on your phone bill, not directly from Lifevantage. Check your Apple or Google account statement to confirm the cancellation took effect.

What happens after you cancel

Cancelling your subscription stops future automatic charges, but your account and order history remain in place unless you request full account deletion.

Your account after cancellation

You keep access to your Lifevantage account even after cancelling your subscription. You can still view past orders, reorder individual products if you wish, or update your details. No automatic deliveries will happen once your cancellation is confirmed. Your data stays on file unless you ask for it to be deleted.

Timing of refunds and credit

If you cancel before your next billing date, you won't be charged again. If Lifevantage already charged you for an upcoming delivery that you've now cancelled, contact support and request a refund. Most refunds appear in your account within 5 to 10 business days, though some banks take up to 20 days to show the credit on your statement.

Keeping your cancellation proof

Save every confirmation email, screenshot and support correspondence. If a charge appears after you cancel, you'll have evidence that you requested cancellation in good faith. This is crucial if you need to escalate to your bank or the Commerce Commission.

Refund policy and what you can expect

Lifevantage operates a satisfaction guarantee and tiered return policy for opened and unopened products. Understanding these windows helps you decide whether to return unused stock alongside your subscription cancellation.

The 30-day satisfaction guarantee

You can return any Lifevantage product within 30 days of purchase for a full refund, minus shipping and handling costs. No questions asked. You don't need to use this as part of your subscription cancellation, but it's useful if you ordered a product and want your money back quickly.

Returns between 30 days and 12 months

Unopened, resalable products with at least six months before expiration may be returned within 12 months of purchase. Lifevantage will refund you the full price minus a 10% handling and restocking fee, plus you pay for return shipping. This is relevant if you've stockpiled several bottles and want to return them.

How new zealand returns are processed

All returns require a Return Merchandise Authorization (RMA) number before you ship anything back. Contact Lifevantage and ask for an RMA. You must return the goods within 10 business days of receiving your RMA number. Refunds are typically processed 15 to 20 days after Lifevantage receives your return. If you purchased via Apple or Google, refunds must be handled through those platforms, not by Lifevantage directly.

Pro tip: Return shipping is your cost, so weigh whether the refund minus the 10% fee and shipping costs is worth returning the product.

Lifevantage pricing and subscription plans

Understanding what you're paying helps you decide if cancellation is the right choice. Below is a snapshot of representative Lifevantage product prices in New Zealand.

Subscription plans typically offer a small discount (5-15%) compared to one-off purchases. If you're paying full price on a subscription and want to save money, switching to occasional one-off orders might be cheaper than cancelling altogether.

Common mistakes people make when cancelling lifevantage

Cancelling a subscription should be simple, but small errors can delay the process or leave you confused. We've seen these traps again and again at Stopee, and we want to help you avoid them.

Cancelling too close to your billing date

If you cancel the day before or the day of your next scheduled charge, the system may have already processed the payment. Always cancel at least three to five business days early. If a charge goes through after you cancel, request a refund immediately and escalate if the company doesn't respond within 10 business days.

Relying on a phone call with no follow-up

You call support, speak to a friendly representative, and they say "No problem, we'll cancel that for you." Two weeks later, another charge appears. Always follow a phone call with an email confirmation request or a screenshot of your account showing cancellation. Stopee advises every customer: no written proof, no peace of mind.

Confusing account deletion with subscription cancellation

Cancelling your subscription is not the same as deleting your account. Your account will remain active so you can view order history and reorder if you wish. If you want to delete your entire account and all personal data, that's a separate request and may take longer to process.

Forgetting to cancel app-based subscriptions

If you enrolled through the Lifevantage app on your phone, cancelling the website subscription won't stop app charges. You must cancel through Apple or Google separately. Check all platforms where you might have signed up.

Not checking for renewal charges after cancellation

Mark your calendar for the date your next charge would have occurred. Check your bank statement on that day. If a charge appears despite your cancellation, contact support immediately with your cancellation proof and your bank statement as evidence.

Your step-by-step cancellation checklist

Use this checklist to ensure you've covered all bases before and after cancelling your Lifevantage subscription.

When to contact stopee for help

You don't have to navigate cancellation alone. Stopee helps New Zealand consumers cancel subscriptions, challenge unwanted charges and recover money when companies fail to honour cancellation requests. If Lifevantage refuses to cancel, ignores your cancellation request, or charges you after you've asked them to stop, Stopee can help you escalate to your bank or the Commerce Commission.

Visit Stopee today and let us guide you through the cancellation process. Stopee has helped thousands of consumers cancel difficult subscriptions, recover unauthorized charges and reclaim control of their spending. If you're stuck, Stopee is here to help.

Contact lifevantage to cancel or lodge a complaint

Here are the primary contact methods for Lifevantage in New Zealand. Use these to submit your cancellation request or escalate a dispute.

Lifevantage new zealand support channels

• Phone: 0800 142 1302 (toll-free from any New Zealand landline or mobile)
• Website: Check lifevantage.com for the current New Zealand support email address
• Postal address: Lifevantage maintains a legal entity address in New Zealand; verify the current mailing address on the Companies House register (companies.govt.nz) under the Lifevantage NZ legal entity name
• Online account: Log in at the Lifevantage website and use the "Contact Us" or "Support" section

If lifevantage doesn't respond

If Lifevantage ignores your cancellation request or refuses to process a refund you believe you're entitled to, you can lodge a formal complaint with the Commerce Commission (comcom.govt.nz) or seek free advice from the Citizens Advice Bureau. Keep all emails, screenshots and payment records as evidence. Stopee can guide you through these escalation steps if needed.

Final thoughts on cancelling your lifevantage subscription

Cancelling a Lifevantage subscription is your right as a New Zealand consumer, and the process is designed to be straightforward. Start with the online method for speed and instant proof, follow up with an email if you phone, and always verify that no charge appears on your next billing date. If complications arise, consumer law protects you, and escalation pathways exist if the company refuses to cooperate. Stopee has helped thousands of consumers navigate subscription cancellations with confidence, and Stopee stands ready to support you too. Your financial control matters, and cancelling an unwanted subscription is the first step toward taking it back.