Manage Flo

How to cancel flo: your complete new zealand guide to stopping premium and protecting your data

What flo is and why you might want to cancel

Flo is a menstrual cycle and fertility tracking app designed to help you monitor your health with personalised insights and educational resources. You can download it on iOS or Android, or access it via the web at flo.health. The app offers a free version with basic tracking features, plus a Premium subscription that unlocks additional content, advanced analytics, and health guidance.

Many users in New Zealand subscribe to Flo Premium for a few months and then decide to cancel, whether because their needs have changed, they prefer another app, or they want to reduce subscription costs. If you're considering cancelling your Flo account, Stopee is here to guide you through every step and help you understand your rights under New Zealand consumer law.

Who uses flo and what the premium tier offers

Flo attracts users seeking detailed cycle tracking, fertility predictions, and health education in one app. The Premium subscription typically includes extended cycle forecasts, detailed health reports, ad-free browsing, and access to wellness content. If these features no longer match your needs, or if you're facing unexpected charges, cancelling is straightforward - but timing matters to avoid surprise renewals.

Common reasons to cancel flo in new zealand

You might cancel because you're not using the app regularly, you've found a competing service you prefer, your subscription cost no longer fits your budget, or you simply want to reduce the number of recurring charges on your account. Whatever your reason, Stopee recommends cancelling promptly rather than waiting until the last minute, because automatic renewals can catch you off guard.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 protects you when you purchase goods or services, including digital subscriptions like Flo Premium. Understanding your rights empowers you to take action if something goes wrong.

What the consumer guarantees act says about subscriptions

Under the Consumer Guarantees Act, Flo must deliver what it promises: a working app with the features you've paid for. If the app crashes, fails to load, or loses your data due to their error, you may have grounds to request a refund or compensation. The Act also requires that any charges to your account be made with your clear, ongoing consent. If Flo continues charging you after you've cancelled, that breaches your rights.

Your right to cancel and get a refund

While the Consumer Guarantees Act doesn't automatically entitle you to a refund simply for changing your mind, it does protect you if the service is faulty or if the company fails to cancel your subscription properly. Additionally, the payment platform you used (Apple, Google, or PayPal) has its own refund policies. Stopee advises keeping clear records of all cancellation requests, because these prove you acted in good faith if a dispute arises.

What to do if flo continues charging you after cancellation

If Flo charges your payment method after you've cancelled, contact the company immediately via their in-app chat or support email. If they refuse to refund the charge, you can escalate to the Commerce Commission (comcom.govt.nz) or your bank for a chargeback. Document every communication: screenshots of your cancellation confirmation and any billing records strengthen your case.

How to cancel flo on iOS via the app store

If you subscribe to Flo through Apple's App Store, Apple controls the billing and you must cancel through iOS Settings, not within the Flo app itself. Cancelling this way prevents future charges immediately.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your Apple ID name at the top of the screen.
2. Tap Subscriptions.
   • You'll see a list of all active subscriptions linked to your Apple ID.
3. Find and tap Flo in the list.
   • If you can't see it, scroll down - it may appear under "Other subscriptions."
4. Tap Cancel Subscription.
   • Apple may offer you a discount to keep the subscription. Ignore this if you're certain you want to cancel.
5. Confirm your cancellation.
   • Apple will ask you to confirm once more. Tap Confirm.
6. Verify the cancellation.
   • Return to the Flo subscription page. You should now see "Expires on [date]" instead of "Renews on [date]."
   • Pro tip: Take a screenshot of this confirmation. If Apple continues charging you, this screenshot proves you cancelled on a specific date.

Warning: You must cancel at least 24 hours before your renewal date to avoid being charged for the next billing period. If you cancel on the day of renewal, Apple typically processes that renewal first, and you'll need to request a refund separately.

Will the app store give you a refund?

Apple's refund policy is strict: you have 14 days from the date of purchase to request a refund within the App Store, but only if you haven't used the service substantially. If you're past that window, Apple rarely grants refunds. To request one, visit reportaproblem.apple.com, find your Flo charge, and select "Report a Problem." Explain why you believe you're entitled to a refund (for example, if you cancelled and were charged again by mistake). Stopee recommends being clear and factual in your request.

How to cancel flo on android via google play

Google Play manages Android subscriptions separately from the Flo app. Cancelling through Google Play stops future charges, and your access continues until the end of the current billing period.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Tap Manage your Google Play account.
   • This opens your account settings.
3. Tap Subscriptions at the top of the screen.
   • You'll see all active subscriptions.
4. Select Flo from the list.
   • The subscription details page opens.
5. Tap Cancel subscription.
   • Google Play may show a retention offer (discount or free trial). You can dismiss this.
6. Follow the prompts to confirm your cancellation.
   • Google will ask why you're cancelling. Your answer is optional but helps Google improve the service.
   • Pro tip: Screenshot the final "Subscription cancelled" message from Google Play. This is your proof of cancellation.

Warning: If you uninstall the Flo app without cancelling through Google Play first, your subscription will continue to renew. Always cancel the subscription before deleting the app.

Refunds for android subscribers

Google Play offers a 48-hour refund window after purchase. If you're within that window, you can request a refund directly through Google Play. If you're past 48 hours, you must contact Flo support directly using the in-app chat or email. Flo may issue a refund for Android purchases if you provide your Google order number (it starts with "GPA"). Stopee advises gathering your order details before reaching out to support, as this speeds up the process.

How to cancel flo on the web

If you subscribe to Flo via the web portal at flo.health, you'll cancel directly through your account settings. This method applies whether you paid with a credit card, debit card, or PayPal.

1. Visit flo.health and log in to your account.
   • Use the email address and password you registered with.
2. Click the menu icon (three horizontal lines) or tap your profile name.
   • The menu location varies depending on whether you're on mobile or desktop.
3. Select Profile or Account Settings.
   • Look for an option like "My Account," "Profile," or "Settings."
4. Find Manage Subscription or Billing.
   • This section shows your current subscription plan and renewal date.
5. Click Cancel plan or Cancel subscription.
   • Flo may ask for feedback. You can provide it or skip this step.
6. Confirm your cancellation.
   • You'll receive an email confirmation to the address on file. Save this email. It's your official cancellation record.

Important: If you paid via PayPal, you must also cancel the automatic payment agreement in your PayPal account to fully block future charges. Log in to your PayPal account, go to Settings > Automatic Payments, find Flo in the list, and select Cancel. This double cancellation ensures Flo cannot charge you through PayPal even if they try.

Refunds for web subscriptions

For refunds, use the in-app chat widget on flo.health to contact support directly. Include your registered email address and explain why you're requesting a refund (for example, "I cancelled within 7 days and was charged in error"). Flo handles web refunds on a case-by-case basis, so your tone and clarity matter. Stopee recommends being polite but firm: cite the Consumer Guarantees Act if the company charged you after you cancelled.

What happens immediately after you cancel

The moment you cancel, Flo stops scheduling future charges. However, your access doesn't end right away - you keep your Premium features until the end of the current billing period.

When you lose access to premium features

After your billing period ends, your account automatically downgrades to the free version. All Premium features - like extended cycle forecasts, detailed health reports, and ad-free browsing - become unavailable. Your free account still works: you can track your cycle and view basic insights, but you won't see advanced analytics or premium content. The transition is automatic and requires no further action on your part.

Your account and personal data after cancellation

Cancelling your subscription does not delete your Flo account or erase your health data. Your account remains active in the free tier indefinitely. If you want to remove your account completely - along with all your stored cycle data and health information - you must request account deletion separately. You can do this through the Flo app's account settings or by contacting Flo support directly. Stopee advises being cautious about deletion: once removed, your data is gone. If you think you might return to Flo later, consider simply letting the free version remain active instead.

How to request a refund from flo

Refund eligibility depends on your payment method and how recently you were charged. Flo's refund policy is more lenient for Android and web purchases than for App Store subscriptions, because Apple controls iOS billing.

Requesting a refund via the app or website

Open the Flo app or visit flo.health and tap the chat or help icon (usually in the top right or bottom right corner). A support widget will open. Explain your situation clearly: for example, "I cancelled my subscription on [date], but I was charged on [date]. Please refund the duplicate charge to my account." Include your email address and (if you have it) your order number. Flo's support team typically responds within 24 to 48 hours. Be patient and professional - aggressive messages slow down the process.

Escalating if flo refuses to refund

If Flo denies your refund request and you believe you're entitled to one under the Consumer Guarantees Act, escalate to the Commerce Commission at comcom.govt.nz. You can also contact your bank or credit card company to dispute the charge. Your bank may reverse it if you provide evidence that you cancelled and Flo charged you anyway. This is called a chargeback, and it's your legal right under the Credit Contracts and Consumer Finance Act. Stopee advises gathering evidence first: screenshots of your cancellation confirmation, the disputed charge on your bank statement, and copies of all support messages.

Flo premium pricing in new zealand

Pricing varies depending on your location, payment method, and active promotions. The following table shows typical New Zealand prices, but always verify current pricing in the app or on flo.health before subscribing.

Pro tip: If Flo offers a free or discounted trial, set a calendar reminder 3 days before the trial ends. This gives you a safety margin to cancel before the first full charge hits your account. Many users forget trial end dates and end up paying a full month unexpectedly.

Common mistakes people make when cancelling flo

Cancelling subscriptions feels stressful and confusing, so it's easy to slip up. Here are the pitfalls Stopee sees most often - and how to avoid them.

Deleting the app instead of cancelling the subscription

This is the number one mistake: you uninstall Flo from your phone thinking that stops the charges. It doesn't. Your subscription continues to renew in the background, and charges keep appearing on your bank statement. Cancellation and deletion are completely separate actions. Always cancel the subscription first (via App Store, Google Play, or the web), then delete the app if you wish.

Forgetting to cancel PayPal automatic payments

If you subscribed via the web and paid with PayPal, cancelling your Flo subscription on flo.health is not enough. You must also visit your PayPal account and revoke Flo's permission to charge you automatically. If you skip this step, Flo (or anyone with access to your PayPal link) can charge you again. Stopee recommends cancelling both places as standard practice for any PayPal subscription.

Cancelling too close to the renewal date

If you cancel on your renewal date - or just hours before it - the payment often processes before your cancellation takes effect. The timing varies between Apple, Google, and PayPal, but Apple typically charges 24 hours before the renewal date. If you're charged after cancelling, request a refund immediately. Don't assume it's a mistake that will be fixed automatically; it won't be.

Not saving your cancellation confirmation

When you cancel, you receive a confirmation email or on-screen message. Save this. Screenshot it, forward it to yourself, or print it. If Flo charges you again and claims you never cancelled, your confirmation is irrefutable proof that you did. Without it, you're in a "he said, she said" situation, and the company has the upper hand.

Ignoring promotional offers during cancellation

When you attempt to cancel, Flo (or Apple, or Google) may offer you a discount to stay. "Keep your subscription for 50% off for 3 months!" might be tempting, but if you're certain you want to cancel, these offers are just friction designed to keep you subscribed. Ignore them and proceed with cancellation. You can always resubscribe later if you change your mind.

Checklist: your step-by-step cancellation checklist

Use this checklist to ensure you don't miss a single step:

• Identify how you're subscribed (iOS App Store, Android Google Play, or web flo.health).
• Note your renewal date (check your most recent invoice or the app's subscription page).
• If subscribed via iOS: Open Settings > [Your Name] > Subscriptions > Flo > Cancel Subscription. Screenshot the confirmation.
• If subscribed via Android: Open Google Play Store > [Your Profile] > Manage Your Google Play Account > Subscriptions > Flo > Cancel Subscription. Screenshot the confirmation.
• If subscribed via web: Log in to flo.health > Profile > Manage Subscription > Cancel Plan. Save the confirmation email.
• If you paid via PayPal: Log in to PayPal > Settings > Automatic Payments > Flo > Cancel. Verify it's removed.
• Wait 24 to 48 hours, then check your subscription status to confirm it shows "Expires on [date]" (not "Renews on [date]").
• Monitor your bank or payment method for 2 to 3 weeks to ensure no further charges appear.
• If you're charged after cancellation, contact Flo support immediately with your cancellation proof. Request a refund within 7 days.
• If Flo refuses, contact the Commerce Commission or your bank to dispute the charge.

Reviews and user experience with flo cancellation

Flo subscribers generally report that the cancellation process itself is straightforward - the app provides clear menu options, and Apple and Google's systems are simple to navigate. The main frustration users cite is unexpected renewals close to the cancellation date, and difficulty reaching Flo support when charges occur after cancellation. Stopee's research shows that users who cancel early in their billing cycle (rather than waiting until the last day) report fewer problems with surprise charges.

On platforms like Trustpilot and the App Store, some users mention confusion about whether cancelling Premium also deletes their account data. The answer is no - you must request deletion separately. A small number of users report that Flo support was slow to respond to refund requests, but most say they received refunds once they provided clear documentation. The key is persistence and clear communication.

Key takeaways and how stopee can help

Cancelling Flo Premium is simple if you follow the right steps for your payment method. Whether you're on iOS, Android, or the web, the cancellation process takes just a few minutes. The important thing is to act with intention: identify your subscription source, cancel at least 24 hours before renewal, save your confirmation, and monitor your account for unwanted charges over the next few weeks.

If Flo continues charging you after cancellation, you have strong consumer protections under New Zealand's Consumer Guarantees Act and your right to dispute charges with your bank. Don't accept "it's too late" or "we can't help" from the company. You're entitled to a refund if they charged you without your consent or failed to cancel when you requested it.

Stopee has helped thousands of consumers cancel subscriptions, understand their refund rights, and recover overcharged fees. If you're stuck with Flo support, unsure about your consumer rights, or need help disputing a charge, Stopee.com is your resource for clear, step-by-step guidance and empowered consumer action. Your money, your data, and your choice to cancel all matter - and Stopee is here to protect them.

Contact information

If you need to contact Flo directly about your cancellation or to request account deletion, use the in-app chat widget or email support through flo.health. For escalation in New Zealand, contact the Commerce Commission at www.comcom.govt.nz or call 0800 943 600. Your bank's dispute process is also always available if Flo refuses to refund an unauthorized charge.