Manage Flo

How to cancel flo premium in ireland and protect your rights

What is flo and why you might want to cancel

Flo is a reproductive health tracking app that helps you monitor your menstrual cycle, fertility windows, and pregnancy progress. The app operates on a freemium model: you get basic tracking features at no cost, and Flo Premium unlocks personalised insights, medical articles, and advanced reports through a paid subscription.

If you've signed up for Flo Premium and now want to stop paying, you're in the right place. Stopee is here to walk you through every step of cancelling your subscription safely and ensuring you get any refund you're entitled to under Irish consumer law.

How flo subscription billing works

Flo charges you through the platform where you subscribed: the Apple App Store, Google Play Store, or directly via the Flo website. Your subscription renews automatically on the same date each billing cycle, and the charge appears on your card or Apple/Google account. Keep in mind that cancelling your app or deleting Flo does not cancel your subscription - you must actively cancel the subscription itself.

Subscription plans and pricing

Here's what you'll typically encounter when managing your Flo billing:

Prices vary by platform and promotional offers. Your exact charge appears at checkout. Most importantly, promotional trial periods end automatically and convert to paid subscriptions unless you cancel before the trial expires.

Your consumer rights when cancelling flo in ireland

Ireland's Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008 protect you when you cancel digital subscriptions.

The 14-day cooling-off period and how to claim it

You have the right to cancel most digital services within 14 days of purchase without giving a reason, provided you have not begun using the service substantially. However - and this is important - if you have already used Flo Premium meaningfully (logged entries, generated reports), you may lose this right because the service has been "performed".

If your purchase is within 14 days and you have not used Premium substantially, you can request a full refund. Contact Flo immediately and state that you are exercising your cooling-off right under Irish consumer law. Keep a copy of all correspondence.

Automatic renewal rules and your cancellation rights

Under Irish law, Flo must make cancellation easy and clear. The Consumer Rights Act 2015 requires that cancellation must be "as easy as the process of concluding" the subscription. This means if you subscribed in the app with two taps, cancellation should not require you to email support or search a website.

You have the unconditional right to cancel your subscription at any time after the initial billing period. Flo cannot charge you a penalty for early cancellation. If Flo charges you after you have cancelled, you can dispute that charge with your bank or card provider and ask for your money back.

How to cancel flo premium: step-by-step methods

You can cancel Flo through the app, the website, or by contacting support directly. The fastest and safest method is through your payment platform (Apple, Google, or Flo's website account). Here's what to do:

Cancelling through the flo app (iOS and android)

1. Open the Flo app and tap your avatar (profile icon) in the top-left or bottom-right corner.
   • On some versions, this is labelled "Menu".
2. Tap your profile card at the top of the screen.
   • Your name, email, and subscription status appear here.
3. Scroll down until you see "Manage Subscription" and tap it.
   • If this button does not appear, your subscription is managed through your Apple or Google account instead (see the next section below).
4. You will be taken to the web-based subscription manager. Log in with your email and password if prompted.
   • Use the exact email and password you used to create your Flo account.
5. Find your active subscription and select "Cancel Subscription" or "Manage".
   • Read any final offers carefully before confirming cancellation.
6. Confirm cancellation by clicking the final "Cancel" button.
   • Take a screenshot of the confirmation page showing the cancellation date and time.

Pro tip: After cancellation, check your email for a confirmation message from Flo. If you don't receive one within 5 minutes, repeat steps 1-6 to verify it went through.

Cancelling through apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
   • Do not open Flo itself.
2. Tap your name at the top of the screen.
   • If you see "Apple ID" instead, tap that.
3. Tap "Subscriptions" or "Media & Purchases".
   • In older iOS versions, this may be under "iTunes & App Store".
4. Find Flo Premium in the list and tap it.
   • All active and paused subscriptions appear here.
5. Tap "Cancel Subscription" or "Edit".
   • The exact wording depends on your iOS version.
6. Confirm by selecting "Confirm Cancellation" and take a screenshot.
   • You will see a message stating when your access ends (usually at the end of the current billing period).

Warning: Apple will not charge you again after this step, but you will retain access to Flo Premium until the end of your paid period. After that date, you will revert to the free version.

Cancelling through google play store (Android)

1. Open the Google Play Store app.
   • Tap your profile icon in the top-right corner.
2. Tap "Manage subscriptions" or "Payments and subscriptions".
   • On some devices, this is under "Account".
3. Find Flo Premium in your active subscriptions.
   • Scroll to locate it if you have multiple subscriptions.
4. Tap Flo Premium.
   • Your subscription details and renewal date appear.
5. Tap "Cancel subscription" or "Manage".
   • Google may ask you why you're cancelling - you can skip this question.
6. Confirm cancellation and take a screenshot of the confirmation page.
   • You should see your final billing date clearly displayed.

Pro tip: Google will email you a cancellation confirmation within 24 hours. Check your spam folder if you don't see it in your inbox.

Cancelling through the flo website

1. Visit the Flo website and log in with your email and password.
   • Use the same credentials you use in the app.
2. Navigate to your account settings or profile section.
   • This is usually under your avatar menu or "My Account".
3. Look for "Subscriptions", "Billing", or "Manage Subscription".
   • Click on this option.
4. Find your active Flo Premium subscription.
   • Your renewal date and payment method appear here.
5. Click "Cancel Subscription" or the three-dot menu icon next to it.
   • Select "Cancel" from any menu that appears.
6. Confirm the cancellation by clicking the final confirmation button.
   • Screenshot this page showing the cancellation date and time.

What happens after you cancel flo

Cancelling your Flo Premium subscription stops future charges immediately, but you need to understand the exact timing to avoid surprise invoices.

Your access timeline after cancellation

When you cancel, Flo allows you to keep Premium access until the end of your current billing period. For example, if you pay monthly and cancel on day 15 of the month, your Premium features work until the end of that month. After the final day, you revert to the free version automatically - no further action needed.

Most importantly, no charge will be taken after your final billing date. If a charge appears on your card after your stated final date, contact your bank immediately and tell Stopee about it so we can help you escalate the dispute.

Getting your refund

Refunds depend on why you're cancelling and how long you've used the service:

Within 14 days and minimal use: You can request a full refund of your recent charge under the 14-day cooling-off period. Contact Flo support immediately and reference the Consumer Rights Act 2015. Request confirmation in writing.

Charged after cancellation: If Flo charged you after you cancelled, request a refund via their support team. Most authorisation systems process this within 5-7 working days. If Flo refuses, contact your bank and dispute the transaction as "cancelled subscription".

Charged in error: If you were billed twice in one month or charged without your consent, contact your bank's dispute team immediately. Your bank can reverse the charge within 120 days of the transaction date under chargeback rules.

Pro tip: Keep your cancellation screenshot, the final charge date, and the date you cancelled. Banks ask for this evidence when you dispute a charge.

Common mistakes when cancelling flo

Many people believe they've cancelled Flo only to be charged again weeks later. Here's how to avoid that trap:

Mistake 1: deleting the app instead of cancelling the subscription

Deleting Flo from your phone does nothing to stop your subscription. Your payment method is still linked to your account, and Flo will charge you on the renewal date. Always cancel through the app settings, your payment platform, or Flo's website before uninstalling.

Mistake 2: cancelling through the wrong platform

If you subscribed through the Apple App Store, you must cancel through Apple Settings - not through the Flo app. If you subscribed on Android via Google Play, cancel through Google Play, not Flo's website. Cancelling in the wrong place leaves your actual subscription active.

Warning: Always check which platform processed your payment. Look at your bank statement or card bill. The merchant name tells you: it shows "Apple Services", "Google Play", or "Flo" depending on your payment method.

Mistake 3: not taking screenshots or keeping records

If you cancel verbally, via chat, or without documentation, Flo can deny they received your cancellation request. Screenshots of the confirmation page, the date and time stamp, your final charge date, and any email confirmations protect you. Store these in a folder or email them to yourself. This is your evidence if you need to dispute a charge with your bank or escalate to the Irish Financial Services Ombudsman.

Mistake 4: assuming access stops immediately

Your Premium access continues until the end of the current billing period. If you cancel on 10 April but your billing cycle ends 30 April, you still have Premium until 30 April. After that date, future charges stop but access does not.

How to challenge a charge if flo keeps billing you

If Flo charges you after cancellation or you suspect fraudulent activity, follow these steps in order:

Step 1: contact flo's support team

Email Flo support with your cancellation screenshot, the date you cancelled, and the unexpected charge. Ask for a refund and a written explanation of why the charge occurred. Keep this email for your records. Flo should respond within 5 working days.

Step 2: dispute the charge with your payment method provider

If Flo does not refund you within 7 days, contact your bank, Apple, or Google:

• Bank or card: Call your bank and ask to open a dispute for "unauthorised charge" or "cancelled subscription still charged". Your bank can reverse the charge within 120 days.
• Apple: Go to Settings > Your Name > Media & Purchases > Report a Problem. Select the Flo charge and request a refund. Apple reviews this within 48 hours.
• Google Play: Open Google Play Store > Account > Payments and subscriptions > Order history. Find the charge, tap it, and select "Report a problem".

Step 3: escalate to the irish financial services ombudsman

If your bank or payment provider does not help, or if Flo refuses to refund you, you can complain to the Irish Financial Services Ombudsman (IFSO) free of charge. They handle billing and subscription disputes under Irish law. File a complaint at ombudsman.ie and include your cancellation evidence, all correspondence with Flo, and bank statements.

Stopee recommends keeping this path open - IFSO decisions are binding on Flo and usually result in a full refund plus compensation if the company breached consumer law.

Checklist: ensure your cancellation is complete

Before you assume you've successfully cancelled, work through this checklist:

Reviews and common feedback from irish users

Stopee has reviewed feedback from Irish Flo users across app stores and consumer forums. Here's what stands out:

Positive feedback

Users consistently praise Flo's tracking accuracy, easy-to-read cycle insights, and the quality of medical content in Premium. Many say the app is worth the cost if they actively use it for fertility or pregnancy planning. The free version is popular for basic cycle tracking.

Cancellation and billing feedback

The most common complaint is confusion about where to cancel. Users report difficulty finding the "Manage Subscription" button and frustration when cancelling through the app didn't actually stop the subscription. Some users report that they cancelled but were charged again months later, suggesting they cancelled through the wrong platform.

Several users noted that Flo's support team was helpful once contacted, but they had to initiate contact - the app did not remind them of an upcoming charge or offer an easy exit during the final week of a billing cycle.

On the positive side, users who kept cancellation records reported that disputes were resolved fairly when they provided evidence to their banks or payment providers.

Should you cancel flo premium?

Consider these questions:

• Are you actively using it? If you log in fewer than twice a week, the Premium features may not justify the cost. Stopee suggests a 2-week trial at home: check how often you actually open the app.
• Is the free version enough? The free tier covers basic cycle tracking, period predictions, and symptom logging. Premium adds insights about ovulation, personalised recommendations, and educational articles. If you don't need these, cancel.
• Is the cost fit your budget? At €7.99-9.99 monthly or €39.99-49.99 yearly, Flo is one of the pricier health apps. If money is tight, the free version is a solid alternative.
• Are there free alternatives? Apps like Clue, Period Tracker, and Kindara offer free cycle tracking. If you're paying for features you could get free elsewhere, cancelling makes sense.

Contact flo to cancel or dispute a charge

If you cannot cancel through the app or payment platform, or if you need to dispute a charge, contact Flo directly:

• Email support: Visit the Flo website and use the "Help" or "Contact Us" section. Send your cancellation request with your account email, the date you want to cancel, and a screenshot of your subscription.
• In-app support chat: Open Flo, go to Menu > Help > Contact Us, and start a live chat. Keep records of the conversation.
• Billing disputes: Email Flo's support team with your cancellation screenshot, the unwanted charge, and your card statement. Request a refund and a written reason for the charge. Keep this email.

Stopee advises always requesting written confirmation of any resolution, including the refund date and amount. This protects you if the issue resurfaces.

Key takeaways and next steps

Cancelling Flo Premium in Ireland is straightforward if you use the right method and keep clear records. Cancel through your payment platform (Apple Settings, Google Play, or Flo's website), take a screenshot of the confirmation, and note your final billing date. If Flo charges you after cancellation, dispute the charge with your bank or payment provider within 120 days. Under Irish consumer law, you have the right to cancel at any time and to request refunds for unauthorised charges - Flo cannot penalise you for early cancellation.

Stopee has helped thousands of consumers cancel subscriptions safely and recover unauthorised charges by following these exact steps. Visit Stopee at stopee.com to find guides for other services, manage your subscriptions, or escalate a billing dispute. Your consumer rights are real, and Stopee is here to help you exercise them.