Manage Flo

How to cancel flo in nigeria and reclaim your health data

Understanding flo and what you're paying for

Flo is a period and fertility tracking app that helps you monitor your menstrual cycle, predict ovulation, and log symptoms - all through your phone or web browser. The free version gives you basic tracking and articles, but the Premium subscription unlocks advanced analytics, personalised insights, and family planning courses.

If you've signed up for Flo Premium in Nigeria and now want to step back, you have every right to cancel. Stopee is here to walk you through the process, ensure you don't miss cancellation deadlines, and help you understand your refund options under Nigerian consumer law.

What flo premium includes

Flo Premium adds detailed cycle analytics, advanced health articles, fertility guides, and family planning content on top of the free features. You can sync data across devices, receive personalised reminders, and access exclusive courses on reproductive health and wellness.

The app works on iOS, Android, and through a web portal, so you can manage your subscription from any device you choose.

Why people cancel flo

Some users cancel because they find the free version meets their needs. Others pause Premium temporarily to manage subscriptions, or discover competing apps that better suit their preferences. Whatever your reason, cancellation is straightforward once you know the right steps.

Your rights as a consumer in nigeria

Under Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019, you have clear rights when managing digital subscriptions and payments.

What nigerian law protects

The FCCPA requires that any subscription service must make cancellation equally easy to complete as the sign-up process itself. You have the right to clear information about billing dates, charges, and how to cancel before you are charged. If Flo fails to honour these requirements, you have grounds to escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC).

Additionally, if you are charged after cancelling - or charged incorrectly - Nigerian consumer law gives you the right to a refund and compensation for the unauthorised charge.

How to escalate if flo doesn't cooperate

If you cancel properly and Flo continues to charge you, or if the company refuses to acknowledge your cancellation request, contact the FCCPC. You can file a complaint on their website or through their consumer helpline, detailing your cancellation date, proof of cancellation, and evidence of unauthorised charges.

Flo pricing plans in nigeria

Below is a breakdown of Flo's standard plans, converted to approximate naira values and billing periods available to Nigerian users.

Plan options and costs

Prices fluctuate based on your payment method (App Store, Google Play, or PayPal), regional promotions, and currency exchange rates. Always check the app before committing to confirm the exact charge in naira.

How to cancel flo in nigeria by platform

Your cancellation method depends on which device you use and how you pay. Stopee has mapped out every route so you can cancel confidently.

Cancel flo on iPhone using apple app store

1. Open the Settings app on your iPhone.
   • Look for the gear icon on your home screen.
2. Tap your name at the top of Settings.
   • This opens your Apple account menu.
3. Select Subscriptions.
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Find and tap Flo from the list.
   • The app may appear as "Flo Period & Ovulation Tracker" or similar.
5. Tap "Cancel Subscription".
   • Apple will ask you to confirm. Read any exit survey, then confirm cancellation.
6. Verify the cancellation status immediately.
   • Your subscription should show as "Expires on [date]" rather than "Renews on [date]".

Warning: You must cancel at least 24 hours before your next billing date to avoid being charged again. If you cancel on the same day as renewal, Apple may still charge you - check your billing date in the subscription details first.

Pro tip: Take a screenshot of the cancellation confirmation showing the expiry date. This acts as proof if Apple charges you in error.

Cancel flo on android using google play

1. Open Google Play Store on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions".
   • This shows all active subscriptions under your Google account.
3. Tap Subscriptions.
   • A list of your active subscriptions appears.
4. Find Flo in the list and tap it.
   • You will see your current plan, renewal date, and pricing.
5. Tap "Cancel subscription".
   • Google Play will prompt you to confirm and may show you a retention offer to stay.
6. Confirm the cancellation.
   • Check that the subscription status now reads "Cancelled".

Warning: Like Apple, Google Play requires cancellation at least 24 hours before your next billing date. Mark your calendar with this date to stay safe.

Pro tip: Google Play sends you a confirmation email - save this and any screenshots showing "Cancelled" status in case you need proof later.

Cancel flo via web or PayPal payment

1. Open the Flo app or visit the Flo website and log in.
   • Use your registered email and password.
2. Tap your profile avatar or menu icon (usually in the top left or bottom right).
   • This takes you to account settings.
3. Select "Manage Subscription" or "Subscription Settings".
   • You will see your active plan and renewal information.
4. Tap "Cancel" or "Cancel Plan".
   • Flo may show you a survey or retention offer - you can skip these.
5. Confirm cancellation by tapping the final "Cancel Plan" button.
   • You should see a confirmation message stating your subscription has been cancelled.

If you paid via PayPal, you can also cancel directly through PayPal:

1. Log into your PayPal account at paypal.com.
   • Use your registered email and password.
2. Go to Settings → Payments → Automatic Payments.
   • This section shows all recurring payments you have set up.
3. Find Flo in the list and click on it.
   • PayPal shows the payment amount, frequency, and next payment date.
4. Click "Cancel".
   • PayPal will confirm that the automatic payment has been cancelled.

Pro tip: Cancelling through both Flo's app and PayPal adds an extra layer of protection - if one cancellation fails, the other may still prevent charges.

What happens to your account after cancellation

Cancellation does not immediately erase your account or data, and your paid access continues until the end of your current billing period.

Access and features after you cancel

Once you cancel, you retain full Premium access until the expiry date shown in your subscription settings. After that date passes, the app automatically downgrades you to the free version. You can still use Flo to track your cycle, but you lose access to advanced analytics, courses, and premium content.

This grace period means you do not lose your data or access mid-month - you simply stop paying and revert to free features when the current period ends.

Your data and privacy after cancellation

Flo keeps your account data (cycle logs, symptom history, health notes) on file after cancellation unless you request deletion. You can log back in and access this data at any time, even if your subscription has lapsed.

If you want to delete your personal data permanently, go to your account settings, look for "Privacy" or "Data Settings", and request deletion. Flo is required under Nigerian and international data protection standards to comply with deletion requests within a reasonable timeframe.

Refunds for flo subscriptions in nigeria

Refunds are the most common frustration point - understanding Flo's policy and your rights helps you recover money if you have been overcharged.

Flo's refund policy

Flo itself does not issue refunds directly. Instead, refunds are handled by the payment provider you used: Apple (if you paid via App Store), Google (if you paid via Google Play), or PayPal. Flo's policy states that once a billing period has started, refunds are not guaranteed - but this does not mean you cannot request one.

Under Nigerian consumer law, if you were charged without proper consent or after clearly cancelling, you have the right to demand a refund from both Flo and your payment provider.

How to request a refund in nigeria

1. Gather evidence of your cancellation.
   • Collect screenshots showing the cancellation date, confirmation emails from Flo, and proof of the unwanted charge from your bank statement or payment app.
2. Contact your payment provider first.
   • If charged via Apple: visit appleid.apple.com, go to Payment Methods, and look for "Report a Problem". If charged via Google: open Google Play, tap your profile icon, then Help & Feedback, and select "Report an issue". If charged via PayPal: log in and click Resolution Centre.
3. File a refund request with clear details.
   • Explain that you cancelled before the billing date, provide your cancellation proof, and ask for a full refund of the erroneous charge.
4. Follow up within 30 days.
   • Payment providers typically respond to refund requests within 5-10 business days. If you receive no response, escalate by filing a complaint with the FCCPC.

Pro tip: If a payment provider denies your refund, Stopee recommends escalating to your bank. Nigerian banks can dispute charges on your behalf through the chargeback process if you can prove the subscription was cancelled.

Exceptions and special cases

Free trial users who forget to cancel before the trial expires are typically not eligible for refunds - the conversion to a paid subscription is intentional. However, if Flo did not send you a reminder before charging, you have grounds to request a refund under FCCPA fair practice rules.

If you were charged after cancelling and Flo confirms the cancellation was processed, the charge is unauthorised, and you have strong legal grounds for a refund.

Common mistakes to avoid when cancelling flo

It is frustrating to think you have cancelled, only to discover a charge weeks later. These pitfalls trip up many users - but you can sidestep them with planning.

Missing the 24-hour cancellation window

The single biggest mistake is cancelling too close to your billing date. Both Apple and Google require cancellation to occur at least 24 hours before the next charge. If your renewal date is tomorrow and you cancel today, the charge may still go through.

Check your renewal date immediately upon subscribing, set a phone reminder for 48 hours before that date, and cancel then. This gives you a safety margin.

Cancelling only through the app, not the payment provider

Cancelling Flo through the app alone is not always enough. Some users cancel in the Flo app only to find Google Play or Apple still trying to renew the subscription. Always cancel through the payment provider (App Store, Google Play, or PayPal) as well - this is your true cancellation point.

Forgetting to take cancellation screenshots

You cannot prove you cancelled without evidence. If a dispute arises weeks later, a screenshot showing "Expires on [date]" or "Cancelled" is your strongest proof. Flo and payment providers sometimes mishandle requests, so visual evidence protects you.

Not checking for failed cancellations

Occasionally, a cancellation request fails silently - the app does not error, but the subscription remains active. Return to your subscription settings 24 hours after cancelling and verify the status shows "Expires on" rather than "Renews on". If it still says "Renews", try cancelling again or contact support.

Checklist for cancelling flo safely

Comparing flo with similar health tracking apps in nigeria

Before you cancel, it is worth knowing whether Flo remains your best option or whether another app might serve you better.

How flo stacks up

If you are cancelling Flo because of cost, a free or cheaper alternative may be worth testing. Stopee recommends trying one of these apps on their free tier for a month before committing to another paid subscription.

Contacting flo if cancellation fails

If you cancel but continue to be charged, or if your cancellation confirmation disappears, Stopee advises you to escalate beyond self-service cancellation.

Flo's support address in the united kingdom

Flo Health UK Limited is registered at the following address for complaints and disputes:

Flo Health UK Limited
The Old Post Office
Ormskirk Road
Liverpool, L39 4QR
United Kingdom

You can send a formal complaint letter to this address detailing your cancellation date, the charges you dispute, and the evidence you have (screenshots, emails, bank statements). Include your full name, account email, and the date of each unauthorised charge.

Pro tip: Keep a copy of your complaint letter and send it via registered mail or email (if an email address is available on Flo's website) so you have proof of delivery.

Escalating to nigerian authorities

If Flo does not respond within 14 days or refuses to reverse the charge, file a complaint with the Federal Competition and Consumer Protection Commission. The FCCPC can investigate Flo's practices and compel a refund if they find the charges were unlawful.

Provide the FCCPC with all evidence: your cancellation proof, copies of the charges, Flo's response (or lack thereof), and a clear statement of what refund you are seeking. Stopee has helped thousands of consumers navigate FCCPC complaints and recover lost funds through this route.

Your next steps: taking control of your subscriptions

Cancelling Flo is straightforward once you follow the right steps and avoid the common pitfalls. Whether you are stepping back to save money, switching to another app, or simply pausing Premium for now, you have full control - and Nigerian law backs you up.

Start with the checklist above, cancel through your payment provider, and keep your proof safe. If charges continue after cancellation, your screenshots and emails give you leverage with Apple, Google, or PayPal to recover the money. And if those companies fail to help, the FCCPC is your ultimate safeguard.

Stopee exists to make this process transparent and painless. Our guides and tools have helped thousands of Nigerian consumers cancel unwanted subscriptions, reclaim their money, and take control of their digital spending. Start your cancellation today, and if you run into trouble, return to Stopee for step-by-step support.