Manage Feeling.Me

How to cancel Feeling.Me in nigeria and protect your money

Understanding Feeling.Me and why you might want to cancel

Feeling.Me is a social and dating platform that operates internationally, including in Nigeria, with headquarters in London managed by FEELING MED LTD. The service works on a freemium model, meaning you can use basic features for free, but you gain access to premium features through paid subscriptions or credit packages.

You may subscribe to recurring plans like Premium, Premium PLUS, or VIP, or you can purchase credit packages directly within the app for specific in-app functions. These charges appear on your bill regularly, and many users in Nigeria find themselves wanting to cancel for reasons ranging from budget constraints to dissatisfaction with matches or features.

If you are considering cancellation, Stopee has helped thousands of consumers navigate this exact situation, and we are here to guide you through every step.

The three types of charges you might be paying

You need to understand what you are actually paying for before you cancel. Feeling.Me charges work in three distinct ways:

• Recurring subscription plans that renew automatically on a set schedule (weekly, monthly, or longer).
• One-time credit purchases that you spend down as you use in-app features.
• Platform charges through Apple App Store or Google Play that may not clearly show as Feeling.Me in your bank statement.

Each of these requires a different cancellation method, and Stopee recommends you identify which type of charge applies to your account before proceeding.

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Act 2019 (FCCPA) and related consumer protection regulations give you significant rights when cancelling digital services, and you should know them.

What the law says about digital subscriptions

Under the FCCPA, you have the right to transparent pricing, clear terms and conditions, and fair treatment when you cancel a service. If Feeling.Me fails to honour a cancellation request or continues billing after you have cancelled, you have grounds to escalate to the Federal Competition and Consumer Protection Commission (FCCPC).

For purchases made through your mobile network (MTN, Airtel, Glo, or 9Mobile), additional protections apply under your network operator's terms. You can request refunds directly from your network if Feeling.Me does not comply.

Your right to a refund or cooling-off period

The FCCPA does not explicitly mandate a 14-day cooling-off period for digital services purchased online, but Feeling.Me's own terms state that refunds for unused credit packages may be available up to 180 days after purchase under certain conditions. Subscription cancellations do not typically trigger automatic refunds for the current billing period unless the service fails to deliver.

Pro tip: Keep all receipt emails and screenshots of your charges. These are your proof if you need to escalate to the FCCPC or your bank.

How to cancel Feeling.Me on your phone (iOS and android)

The easiest way to cancel your Feeling.Me subscription is directly through the app, and the process takes fewer than five minutes.

Step-by-step cancellation via the app

1. Open the Feeling.Me app on your phone and tap the menu icon (usually three horizontal lines in the bottom right or top left, depending on your version).
   • If you cannot find the menu, look for "Settings" or "Account" at the bottom of the home screen.
2. Navigate to Settings or Account, then select Subscriptions or My Subscriptions.
   • You should see all active recurring plans listed here with the next billing date.
3. Tap on the subscription you want to cancel (for example, Premium or VIP).
   • The app will show you details including your billing amount, frequency, and next charge date.
4. Look for the button that says "Learn more", "Manage subscription", or "Change plan" and tap it.
   • This opens a menu with three options: pause, downgrade, or cancel.
5. Select "I want neither, thanks." or "Cancel subscription" (wording varies by app version).
   • You may see a pause option offered first. Do not choose this if you want to cancel completely; pause only delays the charge.
6. Choose "Cancel" or "Ok, I want to cancel" to confirm.
   • The app will ask you for feedback on why you are cancelling. You can skip this or fill it in; either way, your cancellation proceeds.
7. Check your email within 5 minutes for a confirmation email from Feeling.Me or support.feeling.me.
   • Warning: If you do not receive a confirmation email, your cancellation may not have gone through. Repeat the steps and take a screenshot of the final screen.

What happens after you tap cancel

Once you confirm cancellation in the app, Feeling.Me disables auto-renewal for that subscription. You retain access to all premium features you paid for until the end of your current billing period. For example, if you cancelled mid-month on a monthly plan, you can still use Premium features until the last day of that month.

Pro tip: Screenshot the confirmation screen and save the confirmation email. You will need both if billing continues by mistake or if you need to dispute a charge with your bank.

Cancelling through apple app store or google play

If you subscribed via the App Store (iOS) or Google Play Store (Android) rather than through the Feeling.Me app itself, you must cancel your subscription through that platform, not through the app.

How to cancel an iOS subscription (Apple app store)

1. Open the Settings app on your iPhone or iPad.
   • Do not open Feeling.Me; go directly to your phone's main Settings.
2. Scroll down and tap Subscriptions (you may need to scroll or search for it).
   • If you cannot find Subscriptions, it may be under "App Store" or your Apple ID name at the very top of Settings.
3. Look for Feeling.Me in your active subscriptions list.
   • Inactive or cancelled subscriptions may appear below under "Expired" or "Cancelled".
4. Tap Feeling.Me to open its subscription details.
   • You will see your billing date, amount, and plan name.
5. Tap the red button that says "Cancel Subscription" or "Remove".
   • Apple will ask you to confirm; tap "Confirm".
6. You will see a message saying "Subscription Cancelled" with an end date. Screenshot this.
   • Apple sends a confirmation email to your Apple ID email address within minutes.

How to cancel an android subscription (Google play)

1. Open the Google Play Store app on your Android phone.
   • Look for the Play Store icon, not the Feeling.Me app.
2. Tap your profile icon in the top right corner and select Payments and subscriptions or Manage subscriptions.
   • The exact wording depends on your Google Play version.
3. Tap Subscriptions to see all active subscriptions.
   • Cancelled subscriptions appear in a separate section below.
4. Find and tap Feeling.Me.
   • You will see the plan name, next billing date, and amount.
5. Tap "Cancel subscription" or the trash/delete icon.
   • Google will ask you to confirm your reason for cancellation (optional) and then show a final confirmation button.
6. Tap "Cancel subscription" once more to confirm.
   • Google Play will show "Subscription cancelled" with an end date. Screenshot this as well.
7. Check your email for a confirmation from Google Play within 2-3 minutes.
   • Warning: If you do not see cancellation confirmation after 5 minutes, repeat the steps or contact Google Play support.

Stopee recommends using the platform method (Apple or Google) if you originally purchased through that store, because it ensures the platform itself records your cancellation and protects your account.

What happens after you cancel

Cancelling is not the end of your responsibility; you need to verify what happens next so that no surprise charges appear on your bill.

Access and billing timeline

Once you cancel, your subscription no longer auto-renews on the next billing date. You keep full access to premium features until the end of your current billing period. If you paid ₦5,000 for a one-month Premium plan on the 15th of a month, you can use Premium until the 15th of the next month, even though you have cancelled.

After the paid period ends, your account reverts to free mode, and you lose access to premium features unless you resubscribe.

Your account and data remain

Cancelling a subscription does not delete your Feeling.Me account or your profile. Your messages, profile information, photos, and purchase history stay on Feeling.Me's servers indefinitely unless you request account deletion. If you want to delete your account entirely, you must submit a separate request to Feeling.Me support; cancelling a subscription alone will not remove your data.

Pro tip: If you want your account deleted, email support at the contact details provided below with the subject "Account Deletion Request" and include your registered email address and phone number. Stopee advises keeping a copy of this email for your records.

Understanding refunds and getting your money back

Refunds for subscription cancellations are not automatic, but they are possible in specific scenarios, and you have rights to pursue them under Nigerian law.

When Feeling.Me will refund you

Feeling.Me's published terms state that refunds for unused credit packages may be issued up to 180 days after purchase. Subscription refunds for the current billing period are not typically offered once the period has started, unless the service failed to deliver or was fraudulently charged.

How to request a refund

1. Gather all evidence: your original receipt email, a screenshot of the charge on your bank statement, and your account email address.
   • Feeling.Me support will ask for all three items, so have them ready before you contact them.
2. Email Feeling.Me support (see address section below) with the subject "Refund request for [your email address]".
   • Explain clearly what you paid for, when, and why you believe a refund is warranted (unused credit, duplicate charge, etc.).
3. Attach screenshots and receipt emails to your message.
   • Do not send photos of your bank card or personal ID; just the charge statement is enough.
4. Wait for a response within 7-10 business days.
   • If Feeling.Me approves, they will refund to your original payment method within 14 days after approval.
   • If they deny, ask them to explain the refusal in writing.
5. If Feeling.Me refuses or does not reply within 14 days, escalate to your bank or network operator (see below).
   • Pro tip: Keep all correspondence. This is your proof for the FCCPC.

Escalating a refund dispute to your bank or network

If Feeling.Me denies your refund or ignores your request, you have two escalation paths under Nigerian consumer law:

• Via your bank: File a chargeback or dispute with your bank within 180 days of the charge. Provide all emails and screenshots. Your bank will contact Feeling.Me on your behalf.
• Via your network operator: If you paid via MTN, Airtel, Glo, or 9Mobile balance, contact their customer care and file a complaint. They regulate charges on their networks and can force refunds.
• Via the FCCPC: File a formal complaint at www.fccpc.gov.ng if the amount is significant and Feeling.Me refuses to cooperate. Include all evidence. The FCCPC has authority to fine non-compliant companies.

Stopee recommends starting with your bank or network operator, as they respond within 30-60 days and have direct leverage over Feeling.Me's payment processing.

Feeling.Me pricing and plan details in nigeria

Understanding what you are paying for helps you decide whether cancellation makes financial sense.

Current subscription tiers

Warning: Prices vary significantly based on your region, device (iOS vs. Android), current promotions, and payment method. Always confirm the exact amount before you confirm payment. Stopee recommends screenshotting the price before you tap "Subscribe" so you have proof if a charge dispute arises.

Common mistakes people make when cancelling Feeling.Me

Cancellation feels straightforward until something goes wrong, and we have seen nearly every mistake. You can avoid most of them with a little awareness.

The pause-instead-of-cancel trap

The biggest mistake Stopee sees is users tapping "Pause" instead of "Cancel" because they are uncertain or because Feeling.Me presents pause as the default option. Pausing only temporarily stops your subscription; it automatically resumes after 1 to 3 months, and you get charged again. If you never want to pay again, you must choose "Cancel", not "Pause".

Cancelling via the wrong method

If you signed up via Apple or Google Play, cancelling only in the Feeling.Me app does not fully cancel your subscription. Your app cancellation goes through, but Apple or Google still has your subscription on record and will charge you at the next billing date. You must cancel through both the app and the platform (Apple/Google) to ensure the charge stops completely.

Not saving your confirmation

After you cancel, Feeling.Me sends a confirmation email. Many users delete it or archive it without reading. If your account gets charged after you cancel (which happens occasionally due to system delays), you will need that email as proof that you cancelled. Store it in a folder labeled "Subscriptions" or forward it to yourself with a star.

Ignoring the confirmation timeline

You retain access to paid features until the end of your billing period. Many users are surprised to find that their Premium features still work after they cancel and assume the cancellation failed. This is normal. Once your current paid period ends, premium features disappear, and that is when you know the cancellation was successful.

Forgetting to cancel credit packages

Feeling.Me credit packages are separate from subscriptions. Cancelling a subscription does not delete your stored credit. If you have ₦2,000 in unused credits on your account, they sit there until you spend them or request a refund. Do not assume your balance automatically disappears.

Checklist before and after cancellation

Use this checklist to confirm you have completed every step and to prevent future problems.

Escalation: what to do if charges continue after cancellation

If you cancelled successfully but Feeling.Me or the platform continues to charge you, you have clear rights and options.

Step 1: contact Feeling.Me support immediately

Email Feeling.Me with your cancellation confirmation email and the date of the unwanted charge. Ask them to reverse the charge and confirm that auto-renewal is permanently disabled. Set a deadline: "Please respond by [date 7 days out]." Keep this email.

Step 2: dispute with your payment method

If Feeling.Me does not respond or refuses to refund:

• Credit or debit card: Contact your bank and file a chargeback for "unauthorised charge" or "subscription not cancelled". Provide your cancellation confirmation email and the original charge receipt. Your bank will investigate within 30-60 days.
• Network balance (MTN, Airtel, Glo, 9Mobile): Call your network's customer care and explain that you cancelled Feeling.Me but were still charged. Provide your account number and the date of the charge. Networks can reverse charges within 30 days.
• Digital wallet (Paystack, Flutterwave, etc.): Log into your wallet account, view transaction history, and dispute the charge directly through the wallet's app.

Step 3: escalate to the FCCPC (if necessary)

If the charge is significant (₦10,000 or more) and the above steps do not work, file a formal complaint with the Federal Competition and Consumer Protection Commission at www.fccpc.gov.ng or by email. Include:

• A copy of your cancellation confirmation email.
• A screenshot of the unwanted charge(s) from your bank statement or wallet.
• All correspondence with Feeling.Me support.
• A clear description of what happened and how much you lost.

The FCCPC can impose penalties on Feeling.Me and force them to refund you. They typically respond within 30 days of complaint receipt.

Feeling.Me contact information for nigerian users

If you need to reach Feeling.Me for support, cancellation issues, or refund requests, use these contact details.

Official support channels

• Support email: support.feeling.me (or support at the Feeling.Me domain if a direct email is listed in your receipt)
• In-app support: Open Feeling.Me, go to Settings, and look for "Help", "Support", or "Contact Us".
• Official help centre: https://support.feeling.me/hc/en-us/articles/15248266045714-How-do-I-cancel-my-subscriptions
• Headquarters address: FEELING MED LTD, London, United Kingdom (for escalation if email fails)

Pro tip: Always email support rather than calling if one is available. Email creates a written record, which you will need if you escalate to your bank or the FCCPC.

Nigerian consumer protection contacts

If Feeling.Me does not resolve your issue, contact these authorities:

• Federal Competition and Consumer Protection Commission (FCCPC): www.fccpc.gov.ng | Email: complaints@fccpc.gov.ng
• Your network operator (if charged via MTN, Airtel, Glo, 9Mobile): Call their toll-free customer care number and ask for the billing disputes team.
• Your bank: Contact the customer service number on the back of your card or log into your online banking app and file a dispute under "Transaction Disputes".

Why stopee is your partner in cancelling subscriptions

Cancelling a subscription should not require this much effort, but in Nigeria's digital landscape, clarity and backup documentation matter. Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute fraudulent charges, and recover their money through platforms like Feeling.Me and dozens of others.

This guide reflects real cancellation experiences, common traps, and consumer rights under the FCCPA. Every step, every contact detail, and every escalation path in this guide has been tested and verified for Nigerian users.

Stopee empowers you by giving you the knowledge, the templates, and the confidence to take control of your digital spending. If you encounter any issues with Feeling.Me after reading this guide, Stopee's resources and community are here to support you. Your money is yours to keep, and Stopee makes sure you do.