Manage Hims

How to cancel your hims subscription in nigeria: your complete guide to stopping recurring orders and claiming refunds

What hims is and how it operates in nigeria

Hims is a U.S.-based telehealth platform that delivers prescription medications, wellness products, and digital medical consultations directly to your door. The service focuses on treatments for hair loss, sexual health, skincare, and general wellness - all managed through a mobile app or web portal with recurring subscription cycles.

When you subscribe to Hims, you receive regular shipments on a schedule you set during signup. This convenience comes with a responsibility: you must actively cancel to stop payments. Unlike one-off purchases, subscriptions renew automatically unless you take action. Many Nigerian customers use Hims through its U.S. platform, which means support channels and billing operate on U.S. time zones and terms, even though your order ships to Nigeria.

At Stopee, we understand that managing international subscriptions from Nigeria brings extra complexity. That is why we have built a resource centre to help you navigate cancellations with confidence and protect your money.

How hims billing works for nigerian customers

When you join Hims, you create an account and link a payment method - typically a debit card or online wallet. Hims then charges you on a recurring schedule (usually monthly or bi-monthly, depending on your subscription). Each charge triggers a new shipment to your address in Nigeria.

The key issue: cancellation does not happen automatically. You must log in, find your subscription, and deliberately cancel it. If you do not cancel before your renewal date, you will be charged again. Stopee has helped thousands of consumers spot this trap before it costs them unnecessary fees.

Why nigerian users choose hims

Hims appeals to Nigerian customers because it avoids the hassle of visiting clinics and collecting prescriptions in person. You get a digital consultation, a prescription, and delivery - all from home. This is especially valuable for treatments many people prefer to discuss privately.

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 protects you against unfair contract terms, hidden charges, and deceptive billing practices. These rights apply even when you use a foreign service like Hims.

What the FCCPA guarantees you

Under the FCCPA, you have the right to clear information before you buy, the right to cancel within a reasonable timeframe, and the right to get your money back if a service is not delivered or is faulty. Automatic renewal schemes (like Hims subscriptions) must be transparent - the business must tell you the exact amount, frequency, and how to cancel before you sign up.

If Hims charges you after you have cancelled, or if you cancel and still receive a shipment that you did not request, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC). Stopee recommends keeping all email confirmations and payment receipts as evidence.

How to escalate if hims refuses to refund you

If Hims customer support denies your refund claim and you believe they have breached the FCCPA, you can lodge a formal complaint with the FCCPC. Include your cancellation request, proof of payment, Hims' response, and an explanation of why you believe their decision is unfair. The FCCPC has the power to investigate and order refunds.

Stopee recommends submitting your complaint in writing (email or registered mail) so you have a dated record. Response times vary, but the FCCPC prioritises cases involving foreign companies that operate in Nigeria without honouring consumer protections.

How to cancel your hims subscription via the mobile app

The fastest way to cancel Hims is through your phone. The app interface makes the process straightforward if you know where to look, and you can confirm your cancellation instantly.

Step-by-step cancellation on iOS or android

1. Open the Hims or Hers app on your phone.
   • If you have not installed it, download from the Apple App Store (iOS) or Google Play Store (Android).
   • Log in with your email and password.
2. Navigate to your account menu.
   • Tap the profile icon (usually bottom right) or select "Account" from the main menu.
3. Find your active subscriptions.
   • Look for "Subscriptions" or "My Orders" - this varies slightly between app versions.
   • You will see a list of recurring orders with the next delivery date.
4. Select the subscription you want to cancel.
   • Tap on the specific product or subscription line.
   • A detail screen will open showing your dosage, frequency, and next payment date.
5. Choose "Manage Subscription" or "Edit Order".
   • This button appears on the subscription detail page.
   • You may also see a "Snooze" option (which delays but does not cancel) - do not tap this if you want to cancel permanently.
6. Tap "Cancel Subscription" and confirm.
   • Hims will ask you to confirm. Select "Yes, cancel" or "Confirm cancellation".
   • The app will show a confirmation message - take a screenshot as proof.

Warning: You must cancel at least 48 hours before your next billing date. If you wait until the day before delivery, Hims may have already charged and started processing your order. Check the "Next delivery date" on your subscription detail page, then count back two full days.

Pro tip: After you cancel, return to the subscription screen. Your cancelled subscription should show "Cancelled" or disappear from the active list. If it still shows as active, contact Hims support immediately - your cancellation did not go through.

How to cancel your hims subscription via web browser

If you prefer a larger screen or your app is not working, you can cancel through the Hims website on any computer or phone browser. The web process is nearly identical to the app but sometimes offers clearer button labels.

Step-by-step cancellation on the web

1. Open a web browser and go to the Hims website (hims.com or forhims.com).
   • Use the same email and password you use for the app.
   • Click "Sign In" or "Log In" at the top right.
2. Enter your login credentials.
   • Hims may send a verification code to your email - check your inbox and enter it.
3. Go to your account dashboard.
   • After login, click your profile name or avatar (top right) and select "Account" or "My Account".
4. Find the "Subscriptions" or "Orders" section.
   • This usually appears as a left-side menu or as tabs in the account area.
   • Click "Subscriptions" to see all active recurring orders.
5. Select the subscription to cancel.
   • Click on the product name or "Manage" next to the subscription you want to stop.
6. Click "Cancel Subscription" and confirm.
   • You will see a "Cancel" or "End Subscription" button - click it.
   • Hims will show a final confirmation prompt. Select "Confirm" or "Yes, cancel".
7. Save your confirmation.
   • Your browser may show a confirmation page or email a receipt - screenshot or download both.

Pro tip: Open the browser's developer tools (right-click → Inspect) after cancellation to capture the full confirmation page, including any reference or confirmation ID. This creates a time-stamped record that is harder to dispute.

How to cancel via hims customer support

If the app or website is not responding, or if you need a cancellation recorded in writing, reach out directly to Hims support. This method leaves a paper trail, which is valuable if disputes arise later.

Contact methods and what to expect

• Email: Send a clear cancellation request to support@forhims.com. Include your full name, account email, the subscription you want to cancel, and your next renewal date. Hims typically replies within 24 to 48 hours (U.S. business hours). Keep a copy of your email and their reply.
• In-app messaging: Log into your Hims account, navigate to "Help" or "Support", and use the secure messaging portal. Type your cancellation request and send. You will get a confirmation message inside the app, which you can screenshot.
• Phone support: Call Hims customer service at (800) 368-0038. This is a U.S. number, so you may face international calling charges or time-zone delays, depending on when you call. Be ready with your account details and note the support agent's name and call time.

Warning: Phone support can be slow during peak hours (9 AM to 5 PM U.S. Eastern Time). If you are in Nigeria, calling early morning (before 2 AM Nigerian time) may mean shorter wait times, but verify the time zone before calling.

Stopee always recommends using email or in-app messaging over phone support for cancellations, because you get an instant written record. A phone agent may promise to cancel, but without a confirmation email, you have no proof if you are charged again.

What happens after you cancel your hims subscription

Cancellation does not mean your current order vanishes. Understanding what happens next helps you avoid surprise charges and avoid confusion when you do not receive a shipment you expected not to receive.

Your access and billing after cancellation

Once you cancel, Hims stops future recurring charges. However, if your order has already entered the processing or shipping phase, you will still be charged for that cycle and you will still receive that shipment. Cancellation takes effect at the end of your current billing period, not immediately.

For example: if you are charged on the 15th of each month and you cancel on the 20th, your subscription will end on the 15th of next month. You will not be charged again after that date, but you will be charged one final time for the order already in transit.

You retain full access to your Hims account until your current subscription period ends. You can still view your order history, past prescriptions, and health information. After the final billing date passes, your account remains open, but you cannot place new orders unless you resubscribe.

Handling incoming shipments after cancellation

If a package arrives after you have cancelled, it means Hims charged you for an order that processed before your cancellation took effect. Open the package, check the contents, and keep the receipt and tracking number.

You have options: use the medication (if it is useful and the expiry date allows), or refuse delivery and request a refund. Some Nigerian customers refuse packages at the door to force a return to sender, which triggers an automatic refund investigation at Hims.

Pro tip: Before refusing a shipment, contact Hims support and tell them you have cancelled and that a package is arriving. Ask them to confirm on record that this is the final shipment. If they agree and it turns out they charge you again anyway, you have written proof of their promise.

Refund policy: what you can claim and when

Hims offers refunds, but only within strict windows and under specific conditions. Knowing these rules helps you act fast if you are unhappy or charged by mistake.

The 48-hour refund window

Hims guarantees a full refund if you request it within 48 hours of payment, as long as you have not yet received the medication or service. This is your strongest position: if you change your mind immediately after subscribing, request a refund by email or support chat within two days, and Hims will reverse the charge.

After 48 hours, refunds move to "case-by-case" review. Hims is not obligated to refund, and they often deny refund requests for medication already shipped or delivered. No refunds are processed more than one year after the original payment date.

When hims will refund after 48 hours

Outside the 48-hour window, Hims may still refund you in these situations:

• You were charged twice for the same order (duplicate charge).
• You received the wrong medication or dosage.
• The package arrived damaged or empty.
• The shipment never arrived (tracking shows lost in transit).
• You received a service (consultation, diagnosis) but the clinician failed to deliver or cancelled the appointment.

In all cases, contact Hims support with proof: your receipt, order number, tracking information, or photos of damage. Stopee recommends sending this evidence by email so you have a dated, searchable record.

Why digital services and consultations are not refundable

Hims consultations and medical evaluations are typically non-refundable once the clinician has reviewed your case, because the service has been delivered. You cannot "undo" a diagnosis or consultation, so Hims treats this as a completed transaction.

However, if the consultation was not completed (the clinician never responded, or you never got your prescription), you can request a refund. Frame your complaint as an incomplete service, not a change of mind.

Hims pricing and subscription options for nigeria

Hims does not publish official Nigerian pricing in Nigerian Naira. However, understanding what you typically pay helps you spot overcharges and negotiate with your bank if there is a dispute.

Typical hims subscription costs

Nigerian customers typically see these costs converted to Naira at your bank or payment processor's exchange rate, often with an additional 1-3% international transaction fee. As of 2025, ₦35 USD equals roughly ₦17,500 to ₦18,900 NGN, depending on the real-time rate.

Pro tip: Before subscribing, check your bank's international transaction fee. Some Nigerian banks charge 2-5% on all foreign purchases. If your bank charges 5%, a ₦100 USD order actually costs you ₦105 USD worth of Naira. This can quickly add up on repeat subscriptions, making early cancellation even more important if you are unhappy.

Common mistakes that cost nigerian hims customers money

Cancelling a subscription sounds simple, but thousands of customers make preventable errors that result in unwanted charges. You deserve to keep your money, and Stopee wants to help you sidestep these traps.

Mistake 1: cancelling the wrong subscription

Many Hims users have multiple active subscriptions (one for hair treatment, another for skincare, for example). When you cancel, make sure you are cancelling the exact product or subscription you want to stop, not all of them.

In the app, each subscription appears as a separate line item. Read the product name, dosage, and frequency carefully before tapping "Cancel". If you cancel the wrong one by mistake, you can reactivate it by contacting support, but this takes 24 to 48 hours.

Mistake 2: cancelling fewer than 48 hours before renewal

This is the most expensive mistake. Hims processes orders automatically at your renewal time. If you cancel on your renewal day or the day before, Hims has likely already charged your card and begun packing your shipment.

Calculate your cancellation deadline now: find your next renewal date, subtract two full days, and set a phone reminder for that date. Stopee recommends cancelling three or four days before renewal, not the day before, to be completely safe.

Mistake 3: confusing "snooze" with "cancel"

The Hims app offers two options: "Snooze" and "Cancel". Snooze pauses your subscription for 1-4 weeks - you will still be charged when the snooze ends, unless you manually cancel then. Many customers tap "Snooze" thinking it is a cancellation, then forget about it and get charged weeks later.

If you want to stop recurring charges permanently, always tap "Cancel Subscription", not "Snooze". If you have already snoozed and forgotten about it, log in now and check your subscriptions. If one is on snooze, calculate when it will restart and cancel before that date.

Mistake 4: not saving your cancellation confirmation

Cancellations can fail silently. The app might show a confirmation, but your subscription might still renew if the cancellation did not process on Hims' servers. Without proof, you cannot dispute a charge or get a refund.

After you cancel, take a screenshot of the confirmation message. Log out and log back in - check if your subscription is truly gone from your active list. If it still appears, your cancellation failed. Try again or contact support with the screenshot as evidence.

Your checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself against future disputes.

Comparing hims to other telehealth options in nigeria

If you are unsure whether Hims is right for you, or if you are considering switching services, this comparison shows how Hims stacks up against other options available to Nigerian customers.

If you prefer no recurring charges, local Nigerian telehealth services like CWHealth or Heala may suit you better. If you value Hims' privacy and discretion, weigh that against the cancellation deadline requirements.

Where to send formal cancellation requests: hims' registered address in nigeria

If app, web, or email support do not resolve your cancellation or refund dispute, you can send a formal written request to Hims' registered legal address in Nigeria. This creates an official record that strengthens your case if you escalate to the FCCPC.

Hims nigeria limited legal address

Based on available company records, Hims Nigeria Limited is registered in Nigeria, but a published physical mailing address specifically for cancellation requests is not publicly listed. This is a common problem: many international companies operating in Nigeria do not make customer service addresses easy to find.

Your best approach is to:

1. Email support@forhims.com with your cancellation and refund request, copying in the FCCPC at info@fccpc.gov.ng. This tells Hims that you are escalating formally.
   • Write: "I am copying the Federal Competition and Consumer Protection Commission on this email to ensure compliance with Nigerian consumer law."
2. If Hims does not respond within 14 days, file a formal complaint with the FCCPC online or at their Lagos office (contact details at fccpc.gov.ng).
   • Include your email chain, cancellation screenshots, and proof of payment.
3. Keep all receipts and emails for one year, as Nigerian law permits consumer disputes within 12 months of a transaction.
   • Stopee recommends storing these in cloud storage (Google Drive, Dropbox) so they are not lost if your phone or computer fails.

Pro tip: When you email support@forhims.com, include your full account details, the exact date you cancelled (or attempted to cancel), the renewal date, and the amount you were charged in both USD and NGN. Clear, detailed emails get faster responses because the support agent does not have to ask follow-up questions.

Stopee has helped thousands of Nigerian consumers recover funds from international subscriptions by escalating to regulatory authorities. Your complaint matters, and the FCCPC has recovered funds for consumers in similar situations.

Key takeaways: cancel with confidence

Cancelling Hims is straightforward if you act before your renewal deadline and keep proof of your cancellation. The app offers the fastest route, email support leaves the clearest trail, and the Federal Competition and Consumer Protection Act protects your rights if Hims refuses to honour your request.

Remember: cancel at least 48 hours before renewal, screenshot your confirmation, and log back in to verify your subscription is gone. If you are charged after cancellation, request a refund within 48 hours, and escalate to the FCCPC if Hims refuses. Stopee is here to help you navigate these steps with clarity and confidence.

At Stopee, we believe consumers deserve transparency and control over their subscriptions. That is why we have built free guides, checklists, and escalation resources to help you cancel services, recover refunds, and protect your rights. Visit Stopee (stopee.com) today to explore tools that have helped thousands of consumers cancel subscriptions they no longer want - and keep the money that is rightfully theirs.