Manage Hims

How to cancel your hims subscription in canada and avoid billing surprises

Understanding hims and why you might want to cancel

Hims (Hims & Hers) is an online telehealth platform that connects you with licensed healthcare providers for prescription assessments, ongoing clinical support, and consumer health products. In Canada, the service operates through hims.ca and offers digital visits, prescription fulfillment, and products for hair loss, erectile dysfunction, weight management, and other health concerns. The platform has earned a 4.5/5 rating from Canadian users who appreciate the convenience of remote consultations and home delivery.

If you've decided that Hims no longer fits your health or financial needs, you have clear cancellation options available to you. Whether you signed up through the Canadian site, the U.S. platform, or a mobile app, Stopee has created this comprehensive guide to help you navigate the process without friction or hidden charges.

Common reasons people cancel hims

Your circumstances change, and that is completely valid. Some people cancel because they've completed their treatment course or found an alternative provider. Others discover that ongoing subscription costs don't align with their budget. A few customers report difficulty accessing refunds or frustration with billing cycles. Whatever your reason, understanding your rights as a Canadian consumer makes the cancellation process straightforward and protects you from unexpected charges.

Is cancellation right for you?

Before you cancel, consider whether you want to pause your subscription instead. If you're satisfied with Hims but need a temporary break, pausing may preserve your account without losing access to your prescription history. However, if you're confident you won't return, cancellation is the cleaner choice. Stopee recommends reviewing your current billing cycle end date first, so you know exactly when your final charge will occur.

Your consumer rights when canceling hims in canada

Canadian consumer protection law gives you specific rights when dealing with subscription services, and Hims must respect them.

Federal and provincial protections

Under Canada's Competition Act and the Consumer Protection Act (which varies by province), you have the right to cancel a subscription service without penalty. Most provinces require companies to make cancellation as easy as signup. If you signed up online, you should be able to cancel online. If you subscribed by phone, cancellation by phone must be available.

Quebec's consumer protection rules are particularly strong: if you cancel a service subscription, the law entitles you to a prorated refund for the unused portion of your payment. This means if you pay CAD $200 for a month of services and cancel halfway through, you have a legal right to recover approximately CAD $100. Other provinces do not mandate prorated refunds unless the service was not delivered as promised.

Your documentation and dispute rights

Keep all cancellation confirmations, emails, and receipts. If a charge appears after you cancel, you have the right to dispute it with your bank or credit card company. Canadian financial institutions take subscription cancellation disputes seriously and will often reverse charges if you provide proof of cancellation request. Stopee recommends taking a screenshot of your cancellation confirmation and saving the email-these become your evidence if billing continues.

How to cancel hims: step-by-step by platform

Your cancellation method depends on where and how you signed up, so follow the steps that match your account.

Canceling through hims.ca (Canadian account)

1. Visit hims.ca and sign in with your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
2. Navigate to your Account or Settings menu (usually in the top right corner or hamburger menu).
   • Look for "Subscriptions," "My subscriptions," or "Billing."
3. Locate the active subscription you wish to cancel.
   • Hims displays each subscription separately if you have multiple products or services.
4. Select the "Cancel subscription" or "Manage subscription" button.
   • Pro tip: Hims may ask for feedback on why you're canceling-this is optional, but your input helps them improve.
5. Confirm your cancellation and note the effective date.
   • Stopee advises taking a screenshot of this confirmation screen.
6. Check your email within 24 hours for a cancellation confirmation from support@hims.ca or support@forhers.ca.
   • Warning: If you don't receive an email, your cancellation may not have processed. Contact support immediately.

No cancellation fees apply to Canadian Hims accounts. Your subscription will simply stop renewing after your current billing period ends.

Canceling through the hims u.S. site (forhims.com)

If you created your account on forhims.com rather than hims.ca, follow these steps instead.

1. Log in to forhims.com with your credentials.
2. Go to "Subscriptions" or "My prescriptions."
   • This is usually found under your account dashboard or user menu.
3. Select "Manage subscription" next to the product you want to cancel.
4. Click "Cancel subscription" and confirm the action.
   • Note the date your cancellation becomes effective-typically within 24 hours.
5. Alternatively, use one of these direct contact methods:
   • Live chat through forhims.com (available during business hours).
   • Email help@forhims.com with your account details and a clear cancellation request.
   • Phone: +1 917-672-8608 (U.S. number; long-distance charges may apply if calling from Canada).

Important timing: U.S. subscriptions typically require cancellation at least 48 hours before your next billing cycle. If you're close to a renewal date, cancel immediately to avoid an unwanted charge. Stopee recommends checking your billing date in your account settings before contacting support.

Canceling a subscription purchased through apple app store

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions."
4. Find the Hims subscription in your list.
5. Tap "Manage" and then "Cancel subscription."
   • Apple will ask you to confirm; you may be offered a brief discount to stay-decline if you're certain about canceling.
6. Confirm the cancellation and note the end date.

Apple handles all refunds and billing disputes through its own system. Keep your App Store receipt for your records.

Canceling a subscription purchased through google play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right).
3. Select "Payments and subscriptions" > "Subscriptions."
4. Tap the Hims subscription.
5. Select "Cancel subscription" and follow the prompts.
   • Google may offer retention incentives; skip these if you're ready to leave.
6. Confirm cancellation and save your confirmation details.

Google Play refund policies are separate from Hims' policies. If you believe you're entitled to a refund under Canadian law, contact Google Play support directly.

Canceling by registered mail (Canada)

If you prefer a paper trail or cannot access your online account, you may cancel by postal letter.

1. Write a clear cancellation letter that includes:
   • Your full name as it appears on the Hims account.
   • Your email address or account number.
   • The subscription or product you want to cancel.
   • The date you want cancellation to take effect.
   • A statement like: "I request immediate cancellation of my Hims subscription effective [date]."
2. Send your letter by registered mail with return receipt (raccomandata A/R equivalent in Canada, available through Canada Post).
   • This creates legal proof of delivery and timing.
3. Address your letter to:
   • Hims & Hers Canada, Inc. (confirm the current mailing address on hims.ca, as addresses may change).
4. Keep the return receipt and a copy of your letter.
   • Stopee advises storing these with your financial records for at least two years.
5. Allow 5 to 10 business days for Canada Post delivery and processing.
   • Pro tip: Send your letter before your next billing date to avoid an unwanted charge.

What happens after you cancel your hims subscription

Understanding what changes after cancellation helps you avoid confusion and unexpected charges.

Your access and billing after cancellation

Once your cancellation is processed, Hims stops all future auto-renewals. No new recurring charges will appear after your current billing period ends. However, you retain access to any services or subscription benefits (such as scheduled refills or member pricing discounts) until your paid period expires. Think of it like this: if you cancel on January 15 but your subscription renews on February 1, you keep full access until February 1, then the benefits stop.

Your account data and prescription records remain in Hims' system subject to their privacy and retention policies. You may request copies of your records or ask for data deletion under Canadian privacy law. Contact support@hims.ca to make these requests.

Keeping proof of cancellation

Save your cancellation confirmation email or receipt in a dedicated folder. If a charge appears on your credit card or bank statement after cancellation, this proof becomes essential for disputing the charge with your bank. Stopee has helped thousands of consumers resolve post-cancellation billing errors-and your cancellation confirmation is your strongest defense.

Refund policy and your money

Hims' refund policy varies depending on which version of the service you used and your province of residence.

Refunds on hims.ca (Canadian accounts)

According to Hims' terms of service, purchases are final and non-refundable except where required by applicable law. For residents of Quebec, provincial consumer protection law overrides this: you have a legal right to a prorated refund for the unused portion of any service subscription after cancellation. For residents of other Canadian provinces (Ontario, British Columbia, Alberta, etc.), refunds are not automatically provided unless the service was not delivered as promised or the company has breached its contract with you.

If you believe you deserve a refund under Quebec law or due to service failure: Contact support@hims.ca immediately with your cancellation date, billing dates, and a clear explanation. Escalate to the Quebec Office of the Ombudsman if Hims refuses your legitimate claim.

Refunds on forhims.com (U.S. accounts)

Refunds for U.S. subscriptions are typically not issued once an order is processed or shipped. Exceptions are made for faulty products or items received in error, and Hims handles these on a case-by-case basis. If you used a Canadian address but signed up through forhims.com, you may still have rights under Canadian law-contact support@forhims.com and cite your province's consumer protection act if appropriate.

App store and google play refunds

Apple and Google handle refunds independently of Hims. Both platforms allow refunds within 14 to 30 days of purchase for cancelled subscriptions. Contact Apple Support or Google Play Support directly to request a refund for any charged period.

Hims pricing and what you pay

Understanding Hims' cost structure helps you decide whether cancellation or continuation makes financial sense.

Pricing varies by product category and changes periodically. Always check hims.ca for the most current rates before making your cancellation decision. If cost is your concern, ask Hims support whether a reduced dose, generic alternative, or membership discount is available-these options may make continuation affordable.

Common cancellation mistakes and how to avoid them

We understand the frustration when cancellation doesn't go as expected. Here are the pitfalls that trip up Canadian consumers, and how to sidestep them.

Mistake 1: canceling in the app but not your account

If you cancel the Hims app itself (by uninstalling it), your subscription continues and you'll still be billed. The app is only a tool to access your account; deleting the app does not delete your subscription. Always cancel through your account settings on hims.ca or forhims.com, or through Apple/Google, not by simply removing the app.

Mistake 2: missing the 48-hour window on u.S. subscriptions

Forhims.com subscriptions require cancellation at least 48 hours before your renewal date. If you submit your cancellation request 24 hours before renewal, the system may not process it in time and you'll be charged again. Check your next billing date immediately and cancel as early as possible.

Mistake 3: not verifying cancellation via email

Online cancellations can fail silently-you may receive no error message, but no confirmation email either. If you don't see a confirmation in your inbox or spam folder within 24 hours, assume the cancellation did not go through. Contact Hims support immediately: support@hims.ca or support@forhers.ca.

Mistake 4: forgetting about a free trial that converts to paid

If you used a free or discounted trial, mark your calendar for the end date. Many customers discover a surprise charge because they forgot the trial was ending. Hims typically sends a reminder email, but check your spam folder and your account settings to confirm the trial end date.

Mistake 5: canceling without checking your province's refund rights

Quebec residents have prorated refund rights that other provinces don't. If you're a Quebec resident and cancel mid-cycle, contact Hims immediately and explicitly request your prorated refund. Do not assume you won't get it-you have a legal entitlement. Stopee recommends citing Quebec's consumer protection law in your request to increase the chance of approval.

Checklist: before you cancel

Use this checklist to ensure a smooth cancellation without regrets.

• Confirm your reason for canceling. Are you switching providers, pausing treatment, or cutting costs? Make sure cancellation is the right choice.
• Check your billing date. Log into your account and note when your next charge occurs. Cancel before this date if possible.
• Request any medical records you need. Before canceling, download or request copies of your prescription history and provider notes. These are yours to keep.
• Determine your cancellation method. Online (hims.ca), app (Apple/Google), email, phone, or registered mail-choose the method that works for you.
• Review the refund policy for your province. If you're in Quebec, understand your prorated refund rights. In other provinces, prepare for the possibility of no refund.
• Set a calendar reminder to verify cancellation. Plan to check your email for confirmation within 24 hours, and check your bank statement 2-3 days after your expected renewal date to confirm no charge occurred.
• Save all documentation. Cancellation email, receipt, and confirmation page screenshot should be saved for at least two years.

If hims refuses to cancel or continues charging

In rare cases, a company may ignore your cancellation request or continue billing despite your clear instruction to stop. Here's how to escalate.

Step 1: contact hims directly (in writing)

Send an email to support@hims.ca or support@forhers.ca with the subject line "Cancellation dispute" and include your full account details, the date you requested cancellation, and any confirmation number you received. Give them 5 business days to respond and resolve the issue.

Step 2: dispute the charge with your bank or credit card company

If Hims continues charging you after your cancellation request, contact your bank or credit card issuer immediately. Provide your cancellation confirmation email or receipt. Canadian financial institutions are required by law to investigate and will often reverse unauthorized charges. This process typically takes 30 to 60 days.

Step 3: file a complaint with your provincial regulator

If you're in Quebec, contact the Quebec Office of the Ombudsman (Protecteur du consommateur) at protecteurduconsommateur.qc.ca. In Ontario, file a complaint with Consumer Protection Ontario (ServiceOntario). Other provinces have equivalent consumer protection agencies. Stopee encourages you to file a complaint if Hims' response is inadequate-these agencies take subscription abuse seriously.

Step 4: contact the competition bureau (federal escalation)

If you believe Hims has engaged in deceptive billing practices that violate the Competition Act, you can file a complaint with the Competition Bureau of Canada at competition.canada.ca. The Bureau investigates unfair business practices affecting multiple consumers.

Reviews and what other canadian customers report

Hims maintains a 4.5/5 average rating among Canadian users on independent review platforms. Positive reviews highlight the convenience of telehealth consultations and fast prescription delivery. Common complaints center on billing confusion and difficulty reaching customer support. The most consistent negative feedback involves charges continuing after customers believed they had cancelled-which reinforces why documentation and early verification are so important.

Many customers report successful cancellations through hims.ca, especially when they use the online dashboard. Those who relied on email or phone cancellation sometimes experienced delays or miscommunication. Stopee advises using the online method whenever possible, then confirming by email as a backup.

Your next steps and stopee's support

You now have a complete roadmap for canceling your Hims subscription safely and protecting your rights as a Canadian consumer. Whether you choose to cancel through hims.ca, your mobile app, email, or registered mail, the steps are clear and your protections are strong. Remember: keep your cancellation confirmation, verify the cancellation within 24 hours, and monitor your bank statement for unexpected charges.

If your province has consumer protection rights (especially if you're in Quebec), don't hesitate to invoke them. Hims is required to respect Canadian law, and your legal entitlements are real. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were entitled to-and we're here to support you too. Bookmark this guide, share it with friends who use Hims, and visit stopee.com if you need assistance with any other subscription service or billing dispute.

Final address for postal cancellation (Canada): Confirm the current mailing address for Hims & Hers Canada, Inc. on hims.ca before sending registered mail. Addresses may change, and a returned letter delays your cancellation by weeks.