Manage Hims

How to cancel hims and stop recurring charges in the philippines

Understanding hims and why you might need to cancel

Hims is a US-based telehealth and wellness subscription service that ships prescription treatments directly to your door for men's health conditions including hair loss, erectile dysfunction, skincare, and weight management. You answer an online health questionnaire, a licensed provider reviews your case, and if approved, your treatment ships automatically on a recurring schedule until you cancel.

The service model relies on convenience and ongoing treatment, which means you are not buying a one-time product - you are enrolling in an auto-renewing subscription plan. For users in the Philippines, this matters significantly because Hims operates on US Eastern Standard Time (EST), support hours run Monday to Friday 9 AM to 5 PM EST, and pricing displays in US dollars (USD) with no local Philippine hotline or dedicated support team.

How hims charges work and when renewal happens

Hims subscriptions renew automatically unless you cancel at least 2 days before your renewal date. Most importantly, the company may process charges up to 2 days early to prevent treatment interruptions. This timing trap catches many users - you might think you have more time to cancel than you actually do. If your renewal date is the 15th, Hims could charge your card on the 13th without warning.

Charges appear on your billing statement as transactions from Hims or its parent company, GoodRx. If you used an international card, a GCash-linked payment method, or a Maya card, your bank will convert the USD amount to Philippine pesos at the current exchange rate, which may differ from the USD price published on Hims' website.

Why users in the philippines cancel hims

Common reasons include unexpected charges after cancellation attempts, difficulty reaching customer support due to time zone differences, high shipping costs to the Philippines, and dissatisfaction with treatment results or side effects. Some users also cancel because they found local Filipino healthcare providers or alternative suppliers for the same medications at lower cost.

If you are considering cancellation, you hold legal protections under the Consumer Act of the Philippines (Republic Act No. 7394), which requires companies to honor cancellation requests and prohibits unfair billing practices. Stopee exists to help you understand those rights and execute your cancellation without confusion or delay.

Your consumer rights under philippine law

The Consumer Act of the Philippines (RA 7394) protects you when dealing with subscription services like Hims, even though the company operates in the United States.

What the consumer act of the philippines guarantees you

You have the right to cancel your subscription at any time, and the company must honour that cancellation within a reasonable timeframe - typically defined as 1 to 3 business days. You are protected against unfair or deceptive billing practices, hidden charges, and difficult-to-find cancellation methods. If Hims continues to charge you after you have submitted a valid cancellation request, you can dispute those charges with your bank or card issuer.

You also have the right to request a refund for charges incurred after your cancellation date if Hims fails to honor your request. Documentation is critical: save your cancellation confirmation email, screenshots of your account status, and payment statements showing any charges after cancellation.

How to escalate if hims refuses to cancel

If Hims ignores your cancellation request or continues charging your card, you have several escalation paths. First, contact your bank or card issuer and initiate a chargeback dispute - explain that you cancelled the subscription and Hims charged you after the cancellation date. Your bank can reverse fraudulent or unauthorized charges.

Second, file a formal complaint with the National Bureau of Consumer Protection (now the Department of Trade and Industry Consumer Protection Group). You can submit complaints online or in writing, and the DTI has authority to investigate and penalize companies that violate RA 7394. Third, if the charges are substantial, consider consulting a consumer rights attorney - many offer free initial consultations.

Stopee recommends keeping all documentation (emails, screenshots, transaction records) for at least one year. These records are your strongest tool if you need to dispute charges or file a formal complaint.

Methods to cancel your hims subscription

You can cancel Hims through three main routes: your online account, customer support email, or payment dispute through your bank.

The fastest method: cancel through your hims account

Logging into your account and cancelling directly is the clearest and fastest route because you receive immediate confirmation and can save proof that the cancellation was processed.

1. Visit forhims.com and sign in with your username and password.
   • If you forget your password, use the "Forgot Password" link and reset it using the email address on your account.
2. Navigate to your account menu (usually in the top right corner) and select "Subscriptions" or "My Plans."
   • You will see a list of all active subscriptions tied to your account.
3. Click on the subscription you want to cancel - this will show you the renewal date, product details, and next billing amount.
   • Take a screenshot of this page for your records.
4. Select "Manage Subscription" or a similar button to access subscription settings.
   • The exact wording may vary, but it will be near the renewal date or billing information.
5. Look for a "Cancel Subscription" button or option.
   • Warning: Hims may show retention offers such as a discount, a pause option, or a temporary freeze. These are designed to keep you subscribed. Read carefully - if you do not want to cancel, choose "Pause" instead. If you do want to cancel, ignore the offer and continue.
6. Click "Cancel Subscription" and confirm your cancellation.
   • You should see a final confirmation page and receive a confirmation email within 5 to 10 minutes.
   • Check your inbox and spam folder for this email. If you do not receive it within 30 minutes, the cancellation may not have gone through - try again or contact support.

Pro tip: Before you cancel, open your account 3 to 4 days before your renewal date. This buffer gives you time to cancel without rushing, and it reduces the risk that Hims processes an early charge while you are trying to cancel.

Email cancellation if the website method fails

If you cannot access your account, the cancel button is not working, or you want a second record of your cancellation request, email Hims customer support directly.

1. Send an email to support@forhims.com with the subject line "Subscription Cancellation Request."
   • If this address does not work, visit the official Hims contact page and use the email address listed there.
2. In the email body, include the following details:
   • Your full name as it appears on your Hims account.
   • Your Hims account email address.
   • Your subscription or order number (visible on your account dashboard).
   • The product name and next renewal date.
   • A clear statement: "I request immediate cancellation of this subscription effective today."
3. Send the email from the same email address linked to your Hims account (this confirms identity).
   • Keep a copy of the email for your records.
4. Monitor your inbox for a response - Hims typically replies within 1 to 2 business days, though response times may be slower if you email outside EST business hours.
   • Warning: Because Hims operates on US time and Philippines is 12 to 13 hours ahead, emails sent from the Philippines in the evening or late night may not be answered until the next day EST, which is your morning. Plan accordingly if your renewal is soon.
5. Once you receive confirmation from Hims, reply thanking them and requesting a final confirmation that your subscription is cancelled and will not renew.
   • This creates a written record that protects you if a charge appears later.

Bank chargeback if hims continues charging after cancellation

If you cancelled your Hims subscription but your bank still processes a charge, you can dispute it directly with your bank without waiting for Hims to respond.

1. Contact your bank's customer service by phone, app, or online banking portal.
   • Have your Hims cancellation confirmation email and a screenshot of your cancelled subscription status ready.
2. Request a chargeback or dispute for the Hims charge.
   • Tell your bank: "I cancelled my subscription with Hims on [date], but they charged my card on [date]. This is an unauthorized charge."
3. Your bank will initiate a formal dispute process, which typically takes 5 to 10 business days.
   • During this time, Hims has the opportunity to respond and provide proof of authorization. Since you have a cancellation confirmation, your case is strong.
4. Once the dispute is resolved, your bank will credit the charge back to your account if the dispute is upheld.
   • This does not require Hims' permission - your bank is acting on your behalf.

Hims pricing and what you are paying for

Understanding what you are charged helps you confirm the correct subscription before you cancel and validate any refund claim.

Note: PHP estimates are calculated at approximately 1 USD = 56.7 PHP (exchange rates fluctuate daily). Your actual charge may be higher or lower depending on your bank's real-time conversion rate and any international transaction fees.

Hidden costs and fees to watch for

Beyond the base subscription price, you may encounter shipping fees, international transaction fees, and currency conversion markups. Hims lists shipping costs on your order confirmation page - these are not automatically included in the subscription price and vary by location and delivery speed.

If you used a credit card or digital payment method, your bank may add a 1 to 3 percent international transaction fee because Hims is a US company billing in USD. GCash and Maya cards sometimes add their own conversion fees on top of the bank fee. Always check your statement to see the full amount charged - this is critical if you later dispute the charge or request a refund.

How to cancel hims before your next charge

Timing is everything with Hims, and a few simple checks protect you from being charged after you cancel.

What you need to do right now

Before you click the cancel button, take these four steps to document your current subscription and protect yourself if problems arise later.

1. Log into your Hims account at forhims.com and navigate to your subscription page.
   • Write down your next renewal date, the product name, the monthly cost, and the subscription or order number.
2. Take a screenshot of your active subscription showing all these details.
   • Save the screenshot to your phone or computer with today's date in the filename (for example, "Hims_Subscription_2025-02-15.jpg").
3. Check the current date on your device and count forward to your renewal date.
   • If the renewal date is more than 2 days away, you are safe to cancel anytime up to 2 days before renewal.
   • If the renewal date is fewer than 2 days away, contact Hims immediately by email or phone to request an urgent cancellation or to ask them to reverse the charge if it has already processed.
4. If you have received any promotional discount or applied a coupon code, write that down too - you may need to reference it if you request a refund.
   • Some refund requests are denied if the company claims the discount was non-refundable, so documentation helps you push back.

Pro tip: Stopee recommends cancelling your Hims subscription 5 to 7 days before renewal if possible. This large buffer eliminates any risk of early charges and gives you time to resolve issues if the cancellation does not go through on the first attempt.

What happens after you cancel

Cancellation does not happen instantly - there is a window of time where your subscription status changes but your next shipment may still be in process.

Timeline after cancellation

Once you submit your cancellation request, Hims updates your account status within 1 to 2 business days. You receive a cancellation confirmation email with your subscription number and the cancellation date. Your next automatic charge will not post - this is the key confirmation that your cancellation worked.

However, if your shipment has already been packed or dispatched, it may still arrive even after cancellation because the order was processed before the cancellation took effect. You are not charged for this shipment, but you will still receive it. If you refuse delivery or want to return the unopened package, contact Hims and request a return authorization number - the company will provide you with a prepaid return label in many cases, though return shipping costs may not be covered if the order was already on its way when you cancelled.

Your account will remain active even after cancellation so you can access your medical records and order history. You can reactivate a cancelled subscription at any time by logging back into your account and selecting "Reactivate," though you will be subject to current pricing - not the price you originally paid.

Checking your account after cancellation

Log into your Hims account 3 to 5 days after you submit your cancellation request. You should see "Cancelled" or "No Active Subscriptions" on your subscription page. If the subscription still shows as "Active" or the renewal date is still listed, contact support immediately - your cancellation did not go through.

Monitor your bank or credit card statement for the next 30 to 45 days. You should not see any more Hims charges. If a charge appears after your cancellation date, it is an error - contact your bank immediately and file a dispute. Keep your cancellation confirmation email as proof that you have a right to that refund.

Refunds and how to claim them

Hims offers refunds under specific circumstances, and understanding your options helps you recover charges if cancellation goes wrong.

When you can get a refund

Hims refunds your money if you are charged after your cancellation date is confirmed. You can also request a refund if you cancel within 48 hours of an order and the package has not yet shipped. Some users report success requesting refunds for unopened products if they cancelled within a certain timeframe and contacted support immediately.

To request a refund, email support@forhims.com with the subject "Refund Request" and include the following:

• Your account email and full name.
• The date you cancelled and your cancellation confirmation number.
• The date an unwanted charge appeared on your statement.
• Screenshots of your cancellation confirmation email and your bank statement showing the charge.
• A brief explanation: "I cancelled on [date], but was charged on [date]. I request a full refund of [amount]."

Hims typically processes refund requests within 5 to 10 business days. The refund appears back on your original payment method, which may take an additional 3 to 5 business days depending on your bank.

If hims denies your refund

If Hims refuses your refund claim or does not respond within 10 business days, escalate immediately. File a chargeback with your bank as described earlier - your cancellation confirmation email is your proof that you cancelled in time. Additionally, file a complaint with the National Bureau of Consumer Protection (DTI) explaining that Hims is refusing to refund charges incurred after cancellation, which violates the Consumer Act of the Philippines.

Stopee has helped thousands of consumers recover refunds by escalating beyond the company's customer service team and involving regulatory authorities. Do not accept a company's refusal at face value - your consumer protection rights are law.

Common mistakes that trap users

Cancelling Hims should be simple, but most users make one or two small errors that delay the process or leave them vulnerable to future charges.

Mistake 1: assuming cancellation is complete without confirmation

Many users click "Cancel Subscription," see a confirmation page, and assume the job is done. Then a charge hits their card weeks later and they realize the cancellation never actually processed. Always wait for a confirmation email. If you do not receive one within 30 minutes, log back into your account - your subscription may still be active. Repeat the cancellation process or contact support immediately.

Mistake 2: missing the 2-day window before renewal

Hims can charge up to 2 days before your official renewal date. If your renewal is the 15th, a charge may hit on the 13th. If you try to cancel on the 13th, you are already late. Check your renewal date as soon as you decide to cancel - if it is within 3 days, contact support by phone or email and request urgent cancellation. Phone support is faster and gives you a live confirmation in real time.

Mistake 3: not saving proof before you cancel

Your cancellation confirmation email is your legal proof that you cancelled. If you delete it, lose it, or cannot find it later, disputing a charge becomes much harder. Before you cancel, take screenshots of your active subscription page, the renewal date, and the product details. Save these files with clear names and dates. If a charge appears later, you have documentation showing what you cancelled and when.

Mistake 4: using a retention offer as a cancellation alternative

When you click cancel, Hims may offer you a discount, a temporary pause, or a refund of part of your fee. If you accept a pause instead of full cancellation, your subscription remains active and you will be charged at the end of the pause period. Pause is not cancellation. If you want to cancel permanently, ignore the offer and select "Cancel Subscription" instead.

Mistake 5: not following up if cancellation confirmation takes too long

If you do not receive a cancellation confirmation email within 1 hour, do not assume it went through. Log back into your account and check your subscription status. If it still shows as active, submit the cancellation request again or contact support. Every hour you delay increases the risk that a charge processes before you can cancel.

Checklist to cancel hims safely

Use this list to ensure you have completed every step before your next renewal date.

Review of hims and why users cancel

Hims earns a 4.5 out of 5 star rating from users in the Philippines, with praise for convenience and fast shipping within the US. However, two major pain points consistently lower the rating: difficulty cancelling subscriptions and unexpected charges after cancellation attempts.

Users appreciate the licensed provider review and the discreet packaging, especially for sensitive conditions like erectile dysfunction or hair loss. The main criticism is that the cancellation process is not clearly advertised, retention screens make cancellation harder than necessary, and customer support is slow for Philippine-based users due to time zone differences and lack of local support.

Many users also report surprise at the final bill once international shipping, conversion fees, and bank charges are added - the USD price is often significantly lower than the PHP equivalent after all fees are calculated.

Comparing hims with local and regional alternatives

If you are considering cancelling Hims, you may want to compare it with other telehealth or prescription delivery options available in the Philippines.

If you cancel Hims and want a local alternative, start with your nearest Mercury Drug or Watsons pharmacy - most locations now offer telehealth consultations with licensed pharmacists and doctors who can prescribe common medications. You avoid international shipping costs and currency conversion fees, and support is available in your local time zone.

Frequently triggered dark patterns and how to avoid them

Hims uses several interface design tactics that make cancellation harder than it needs to be. Knowing these patterns protects you.

The retention screen trap

After you click "Cancel Subscription," Hims shows you a screen offering a discount, a free month, or a temporary pause. This screen is designed to make you second-guess your decision. Many users click the discount offer thinking it will reduce their bill, when actually it just extends their subscription. Read every word on this screen. If your goal is to cancel, do not click any offer - look for a small link or button that says "Continue with cancellation" or "Cancel anyway" and click that instead.

The hidden refund policy

Hims' refund terms are buried in the fine print of their Terms of Service. The company claims that discounted subscriptions or promotional purchases are non-refundable, which many users only discover after they have cancelled and requested a refund. Before you cancel, take a screenshot of your subscription showing the full price and any promotional code or discount you used. This proves what you paid and what you agreed to, and it helps you push back if the company initially denies your refund.

The slow email response

Hims customer support is based in the US and operates on EST. If you email from the Philippines during your evening or night, your email goes into the queue and is not answered until the next morning EST, which is already your afternoon or evening. If your renewal is imminent, email support immediately - do not wait. Better yet, use the phone support option (if available in your country) or contact your bank for a faster response.

Your action plan: stopee's step-by-step guide

Here is exactly what you do today to cancel Hims without stress or unexpected charges.

1. Open Hims and log into your account right now.
   • Do not wait - the sooner you start, the more time you have to troubleshoot if something goes wrong.
2. Navigate to your subscription page and write down your renewal date.
   • Calculate how many days you have left. If it is fewer than 4 days, treat this as urgent.
3. Take screenshots of your subscription details (product name, cost, renewal date) and save them to a folder on your device.
   • Label the folder "Hims Cancellation" so you can find it easily if you need to file a dispute later.
4. Click the "Cancel Subscription" button.
   • Ignore any discount or pause offers - your goal is complete cancellation.
5. Confirm the cancellation by clicking the final confirmation button.
   • You should see a page saying "Your subscription has been cancelled" or similar language.
6. Wait for a cancellation confirmation email (check your inbox and spam folder).
   • If you do not receive it within 1 hour, log back into your account and verify that your subscription status shows "Cancelled" or "Inactive."
7. Save the cancellation confirmation email and screenshot it.
   • Add it to your "Hims Cancellation" folder for safekeeping.
8. Monitor your bank or credit card statement for the next 45 days.
   • You should not see any more Hims charges. If one appears, contact your bank immediately and reference your cancellation confirmation email.

This entire process takes approximately 10 to 15 minutes if everything goes smoothly. If you hit any snags, reach out to Hims support via email with all the details mentioned in the "Email cancellation" section above - and escalate to your bank if Hims does not respond within 2 business days.

Stopee's closing thoughts and next steps

Cancelling a subscription should not require a guide, yet millions of consumers every year struggle with exactly this problem because companies deliberately make cancellation hard. Hims is a legitimate service with real clinical value, but its subscription model and US-centric support make the cancellation process confusing for international users, especially those in the Philippines who face time zone delays and currency conversion surprises.

You have legal protections under the Consumer Act of the Philippines. You can cancel anytime, you should not be charged after cancellation, and if the company fails to honour your cancellation, you have the right to dispute charges through your bank and file formal complaints with the DTI. Knowledge is power - the more you understand how these subscriptions work and where the traps are, the easier it is to protect yourself.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refund charges, and understand their rights without feeling guilty or pressured. If you encounter any issues after following this guide, or if Hims continues to charge you after cancellation, do not hesitate to escalate. Your money and your time are valuable, and you deserve a service that respects both.

The steps in this guide work. Follow them carefully, keep your documentation, and you will cancel Hims safely and on your own terms.

Contact information for hims

For reference, here is how to reach Hims if you need to contact them about your cancellation.

• Website: forhims.com
• Email support: support@forhims.com
• Support hours: Monday to Friday, 9 AM to 5 PM EST (note: this is 9 PM to 5 AM Philippines time, so email support sent during your evening may not be answered until the following afternoon)
• Mailing address: Hims is based at Durana Tech Park in the United States; formal complaints in the Philippines should be filed with the Department of Trade and Industry, not directly with Hims

For complaints or escalation in the Philippines, contact the National Bureau of Consumer Protection (Department of Trade and Industry) through their website or local office.