Manage Hims

How to cancel Hims in malaysia and avoid unwanted charges

What Hims is and why you might need to cancel

Hims is a telehealth subscription service that delivers prescription treatments for men's health, weight loss, skin care, and sexual wellness directly to your door. If you have signed up, you are not buying a single product; you are joining an auto-renewing subscription that charges your card every month unless you cancel it first. That distinction matters because many Malaysian users discover a second charge on their statement before they realise they needed to take action.

The real issue with Hims is timing. You must cancel at least 48 hours before your next renewal date to stop the charge. If you miss that window, your payment will go through and your next shipment will be on its way. At Stopee, we have helped thousands of consumers understand this trap, and the good news is that once you know the cancellation deadline, the process itself is straightforward.

How Hims works and what you are signing up for

When you subscribe to Hims, you receive your first shipment and then the service automatically renews each month. The company charges your card on a fixed renewal date unless you actively cancel your subscription beforehand. Hims operates under Hims & Hers Health, Inc., which is registered in San Francisco, California, and it processes payments in US dollars (USD). As a Malaysian user, your card will be charged in MYR at your bank's current exchange rate, usually between RM 4.60 and RM 4.80 per USD.

The subscription includes access to a prescription medicine, ongoing pharmacy support, and regular shipments. You do not pay a one-off consultation fee; instead, you pay a monthly membership that bundles the doctor consultation, prescription, and delivery together. This means every month you stay subscribed, you will be charged and a new package will ship to your address in Malaysia.

Main Hims plans and pricing in malaysia

Hims offers several plans depending on your treatment type. Below is a breakdown of the most common options, converted to Malaysian Ringgit (MYR) at the approximate rate of 1 USD = RM 4.72.

Even at the entry level of RM 184 per month, an extra unwanted charge adds up quickly. At the premium tier (RM 1,411 for Zepbound), a single missed cancellation deadline can cost you over a thousand ringgit in one month.

Why you might want to cancel Hims

There are many legitimate reasons you may decide to stop your Hims subscription.

Common reasons to cancel

You might want to cancel because the treatment is working well and you no longer need it, or because side effects have become uncomfortable. Some users cancel because they found a cheaper alternative through a local Malaysian clinic or pharmacy. Others stop because they did not see the results they expected, or because the monthly cost no longer fits their budget. A few users cancel simply because they feel the service no longer offers value for money compared to in-person care.

Whatever your reason, your decision to cancel is valid. At Stopee, we believe you should have full control over your subscriptions and the ability to stop paying whenever you choose. The law supports you on this point too.

Your rights under malaysian consumer law

Malaysia's Consumer Protection Act 1999 (Act 599) gives you the right to cancel distance contracts within 10 calendar days from the date you receive your goods, without penalty or explanation. Hims is a distance contract because you order online and the product is shipped to you. This means you have a 10-day cooling-off period to request a full refund if you change your mind or if the product is faulty.

Additionally, if Hims continues to charge you after you have cancelled, and the company refuses to refund you, you can escalate your complaint to the Kementerian Perdagangan Dalam Negeri dan Koperasi Malaysia (KPDNHEP, the Ministry of Domestic Trade and Consumer Affairs) or the Tribunal for Consumer Claims Malaysia (TTPM). Both bodies have the power to order Hims to refund your money and pay compensation if the company has breached the law.

Stopee recommends keeping screenshots of every cancellation confirmation and every billing statement. This evidence will protect you if a dispute arises later.

How to cancel your Hims subscription step by step

The cancellation process for Hims is designed to be simple, but timing and attention to detail are critical to avoid accidental charges.

Prepare your account before you cancel

Before you press the cancel button, take three important steps. First, log into your Hims account on the website and note your exact next renewal date and next shipment date. Second, take screenshots of your subscription dashboard showing the renewal date, the plan name, and the amount you are being charged. Third, save any recent order confirmation emails and your last credit card or bank statement showing the Hims charge in your records.

Pro tip: Most cancellation disputes arise because users cannot prove when they cancelled or what their renewal date was. Screenshots dated from today are your legal shield if something goes wrong.

Warning: If your next renewal date is in the next 48 hours, cancelling now may not stop the upcoming charge. In that case, contact Hims customer support immediately by email or chat and ask them to cancel effective immediately and reverse any pending charges.

Cancel through your Hims account online

Follow these steps to cancel your Hims subscription through the website:

1. Go to hims.com and log in with your email and password.
   • If you have forgotten your password, click "Forgot password" and reset it before proceeding.
2. Click on your profile icon or account menu in the top right corner.
   • This is usually a circular icon with your initials or a person silhouette.
3. Select "Subscriptions" or "My Subscriptions" from the dropdown menu.
   • You will see a list of all active subscriptions linked to your account.
4. Find the subscription you want to cancel and click on it.
   • The subscription card will show the plan name, next renewal date, and the monthly charge.
5. Click "Manage Subscription" or "Edit Subscription" on the subscription card.
   • A panel or new page will open with subscription options.
6. Look for a "Cancel Subscription" button at the bottom of the panel.
   • Do not confuse this with "Skip Order" or "Pause Subscription", which only delays your next charge.
7. Click "Cancel Subscription" and confirm your choice when prompted.
   • Hims will ask you why you are cancelling and may offer you a discount to stay; you can skip this offer and proceed.
8. You will receive a cancellation confirmation message on screen and an email confirmation sent to your registered email address.
   • Save this email immediately; you will need it if a charge appears later.

After you complete step 8, your subscription is cancelled and no further charges will occur. Hims will allow you to use any remaining credits or refills, but the automatic monthly renewal will stop.

Cancel by email if the online method does not work

If you cannot log into your account or the cancellation button is not visible, you can request cancellation by email. Write an email to Hims customer support with the following information:

• Your full name as it appears on your account
• Your email address associated with your Hims account
• Your date of birth (if required)
• Your order number or subscription ID (visible on your invoice)
• Your next renewal date
• A clear statement: "I request the cancellation of my Hims subscription effective immediately. Please confirm cancellation by return email and reverse any pending charges."

Hims publishes a legal notice address in its terms and conditions. You can also send a formal cancellation request to this address if email is unsuccessful. At Stopee, we recommend sending the email first because it is faster and you will have a timestamped copy.

Cancel by phone if you need urgent help

If you have been charged twice or if your cancellation did not go through, call Hims customer support directly. You will need your account email, phone number, and the date of the unwanted charge. Keep notes of the support representative's name, the date you called, and what they promised to do. Ask for a ticket number or reference code and request a follow-up confirmation email.

After you cancel: what happens next

Cancellation can feel anticlimactic, especially when you have been worried about hidden charges, so let us walk through what to expect in the days and weeks after you press cancel.

What to expect in the first 48 hours

Within a few minutes of cancelling, you will receive an email confirmation from Hims stating that your subscription has been cancelled. This email will include your cancellation date and the last date your subscription was active. If you had an active prescription refill remaining, the email will also tell you whether you can still use it before your account closes completely.

Check your email carefully and look for any mention of a "final charge" or "cancellation fee". Hims does not typically charge cancellation fees, but you should verify this in the confirmation email. If the email mentions a final charge you were not expecting, reply to the confirmation email or contact support immediately to dispute it.

Monitor your bank account for 7 to 10 days

Even after you cancel, a charge may still appear on your bank statement if the system had already processed it before your cancellation request reached the billing team. Most banks take 3 to 5 business days to process a charge, and Hims takes up to 48 hours to sync cancellation requests with its billing system. If a charge appears within 7 days of your cancellation, it is likely a "ghost charge" that you can dispute.

Pro tip: Set a phone reminder for day 6 after cancellation to check your bank account. If you see a Hims charge, screenshot it immediately with the date and amount visible, and then contact your bank to dispute the charge as "unauthorised".

After day 10, if no charge has appeared, you are safe. Your subscription is fully cancelled and you will not be billed again.

What happens to your Hims account after cancellation

Once your subscription is cancelled, your Hims account does not disappear. You can still log in and view your prescription history, past orders, and previous consultations. This is helpful if you ever want to resubscribe to the same treatment later or if you need proof of what you were prescribed.

Hims may also send you marketing emails offering you discounts to reactivate your subscription. You can ignore these, or unsubscribe from the mailing list by clicking the "Unsubscribe" link at the bottom of any marketing email.

Can you get a refund after you cancel Hims

Refunds after cancellation depend on timing and the reason you are requesting the refund.

Refunds within the 10-day cooling-off period

If you cancel within 10 calendar days of receiving your first Hims shipment, Malaysian consumer law entitles you to a full refund. You do not need to prove a reason; the law presumes you are simply changing your mind. Contact Hims and state clearly: "I am requesting a refund under the Consumer Protection Act 1999, section [appropriate section], as I am within the 10-day cooling-off period."

Hims must refund your money within 30 days. If the company does not, you can escalate the dispute to KPDNHEP or file a claim in the Tribunal for Consumer Claims Malaysia (TTPM) for up to RM 40,000.

Refunds after the 10-day period

After the 10-day cooling-off period, Hims is not legally required to refund you unless the product is defective, expired, or not as described. However, if you request a refund and cite a genuine reason (for example, side effects you could not have anticipated, or a billing error), many Hims representatives will approve a one-time refund as a courtesy.

To request a courtesy refund after day 10, email Hims support with:

• Your reason for requesting the refund (side effects, product quality issue, etc.)
• The date you received the product and the date you discovered the issue
• Your order number and the amount charged
• A polite but firm statement: "I would appreciate a full refund of [amount] due to [reason]. If you are unable to approve this, please advise the escalation process."

Stopee has seen Hims approve courtesy refunds in many cases, especially for first-time cancellations and when the customer has been polite and organised in their communication.

Disputing unauthorized charges

If you cancelled but were still charged, or if you were charged twice in one month, you have two options. First, contact Hims directly and ask for the charge to be reversed as a billing error. Most support teams will do this immediately if you can show your cancellation confirmation email and the unexpected charge.

Second, if Hims refuses to reverse the charge, contact your bank or credit card company and initiate a chargeback or dispute. Provide your bank with your cancellation confirmation email and the billing statement showing the unwanted charge. Your bank will investigate and usually refund you within 30 days. Hims will then have to respond to the chargeback, and because you have written proof of cancellation, you will almost certainly win the dispute.

Common mistakes people make when cancelling Hims

Cancellation feels stressful because there is money at stake, and small errors can trigger unexpected charges. Here are the mistakes we see most often at Stopee, and how to avoid them.

Confusing "pause" with "cancel"

Hims offers a "Pause Subscription" option alongside "Cancel Subscription". Many users click pause thinking it will stop their billing, but pause only delays your next charge by a few weeks. Your subscription will resume automatically, and you will be charged again. If you want to stop paying forever, you must click "Cancel", not "Pause".

Cancelling too close to the renewal date

Hims requires 48 hours notice before the renewal date. If your renewal is tomorrow and you cancel today, the charge will likely still go through because the billing system may have already queued it. To be safe, cancel at least 3 days before your renewal date, not 2 days. A buffer of a few extra days costs you nothing but saves you from a failed cancellation.

Warning: If you are reading this and your renewal is within 48 hours, call Hims support right now instead of using the online form. A live agent can cancel your subscription immediately and may reverse the upcoming charge if it has not yet been processed.

Not saving your cancellation confirmation

After you cancel, Hims sends you a confirmation email. If you do not save this email or take a screenshot, and a dispute arises later, you have no proof you cancelled. Your bank will ask you for evidence, and Hims will ask you for the cancellation date and confirmation code. Always save the confirmation email to a folder labeled "Cancellations" and back it up to your cloud storage.

Assuming cancellation worked without checking

A common trap is cancelling and then assuming the job is done. In reality, you should check your next billing statement 7 to 10 days later to confirm no charge appeared. If a charge does appear, dispute it immediately. The longer you wait, the harder it becomes to prove the charge was unauthorised.

Cancelling without checking your account balance

If you have a credit balance on your Hims account (for example, from a refund or a promotional credit), cancelling immediately closes your account and the balance is forfeited. Before you cancel, check if you have any unused credits and ask support to refund them to your payment method before you proceed with cancellation.

Your cancellation checklist for Hims

Use this checklist to ensure you cancel correctly and protect yourself from mistakes.

How to contact Hims for cancellation support

If you need help cancelling or if cancellation did not work, Hims provides several support channels.

Contact methods and response times

Hims customer support is available via live chat on the website (usually responds within 5 to 15 minutes during business hours), email support (responds within 24 hours), and phone support (available during US business hours). Because Hims is based in the United States, support is available in US time zones, which means there is a time difference of roughly 15 to 16 hours from Malaysia.

For Malaysian users, email is often the best option because it works across time zones and creates a permanent written record. Include your full name, account email, order number, and next renewal date in every email to support.

Escalation address for legal cancellation notices

If Hims customer support does not respond to your cancellation request within 5 business days, you can send a formal legal notice by post. According to Hims & Hers Health, Inc. Terms and Conditions, the designated address for legal notices, including cancellation requests, is:

Hims & Hers Health, Inc.
Legal Department
San Francisco, California
United States of America

Send your cancellation notice by registered mail or courier (DHL, FedEx, or UPS) with proof of delivery. Include a copy of your account details, order number, and the date you first attempted to cancel online. This creates an official legal record that protects you if you later need to file a complaint with KPDNHEP or TTPM.

Why you should use stopee to track your cancellation

At Stopee, we help consumers cancel subscriptions and manage recurring charges across all services, including Hims. Our platform stores your cancellation confirmation, reminds you to check your bank statements, and helps you gather evidence if you need to dispute a charge.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid surprise charges. If you cancel Hims through our platform, we will track the cancellation for you, remind you to verify it worked within 7 days, and escalate any disputed charges on your behalf if Hims refuses to cooperate. Your peace of mind is our priority, and we are committed to making sure you stay in control of your subscriptions and your money.

The process of cancelling Hims is simple once you know the steps, but the consequences of getting it wrong are real. By following the checklist in this guide and staying alert to your bank statements, you will avoid the trap of unwanted charges. Remember: cancel at least 3 days before your renewal date, save your confirmation email, and check your bank account one week later to confirm the charge did not go through. Stopee is here to support you throughout the process and to help you recover any money if something goes wrong.