Manage Hims

How to cancel hims: your complete UK cancellation guide

About hims and why you might want to cancel

Hims is a telehealth platform that delivers prescription medications directly to your home for conditions like hair loss, erectile dysfunction, premature ejaculation, and skincare concerns. Operating under HIMS & HERS UK LIMITED, the service connects you with UK-registered clinicians who review your medical questionnaire and issue prescriptions if appropriate. What makes Hims convenient-discreet home delivery, automated refills, and no in-person appointments-can also make it frustrating to cancel if your circumstances change.

Many UK subscribers choose to cancel after reaching their treatment goals, experiencing unwanted side effects, discovering cheaper alternatives, or simply realising the subscription model no longer suits their needs. Whatever your reason, you deserve a straightforward cancellation process without hidden obstacles or unexpected charges. At Stopee, we've helped thousands of consumers navigate cancellation efficiently, and we'll walk you through Hims cancellation step by step.

Common reasons people cancel hims

You might cancel because your hair has regrown sufficiently, your erectile dysfunction has improved, or you've found the same medications at a lower cost through your NHS GP or a high street pharmacy. Some subscribers experience side effects they didn't anticipate, whilst others simply lose interest in the subscription model after a few months. Understanding your own reason helps you recognise whether cancellation is truly the right move, or whether adjusting your subscription might be better.

Why clarity on cancellation matters

Hims operates on automatic billing cycles, meaning if you don't cancel properly, you'll continue paying until you explicitly terminate your account. Charges can range from £15 to £80 monthly depending on your treatment plan, so a delayed or incomplete cancellation could cost you hundreds of pounds in unwanted charges. That's where Stopee comes in to ensure you understand every step of the process.

Hims pricing and subscription plans explained

Hims charges vary significantly based on your specific treatment category and medication dosage, so understanding your current costs helps you evaluate whether cancellation is financially sensible.

Hair loss treatment costs

Hair loss subscriptions form Hims' largest product category in the UK. Basic finasteride (Propecia alternative) typically costs around £19 to £35 monthly, whilst combination treatments pairing finasteride with minoxidil solutions reach £60 to £80 per month. Hims usually requires a three-month minimum commitment on first subscription, then automatic monthly renewals thereafter.

Sexual health and erectile dysfunction pricing

Erectile dysfunction treatments using sildenafil or tadalafil range from approximately £25 to £70 monthly depending on dosage strength and tablet quantity. Premature ejaculation treatments fall into a similar price bracket. Unlike hair loss subscriptions, sexual health plans often involve more flexible billing cycles-your clinician may recommend take-as-needed dosing rather than automatic refills, which can alter your payment schedule.

Skincare, wellness and other treatments

The skincare and wellness line is Hims' most affordable range, starting at around £15 monthly but escalating quickly if you're subscribed to multiple products simultaneously. Anti-ageing treatments, acne solutions, and supplements typically require just a one-month minimum commitment, making them easier to exit-but easier to accumulate accidentally as well.

Understanding hims' billing cycles

Hims charges align with your treatment schedule, not a fixed calendar date. This means some customers see monthly charges whilst others are billed quarterly for three-month medication supplies. Pro tip: Check your last billing date and invoice before you cancel-knowing whether you just paid or payment is due next week affects your refund eligibility and timing.

Should you cancel or adjust your subscription instead?

Before committing to full cancellation, ask yourself whether pausing or modifying your subscription might better serve your needs.

When adjustment makes more sense than cancellation

If you've achieved your treatment goal but want to resume the medication later, pausing temporarily may be simpler than cancelling and re-registering. Similarly, if you're paying for combination treatments but only need one medication, contacting Hims to downgrade your plan might save you money without requiring complete cancellation. Some subscribers cancel too hastily, only to restart the lengthy medical questionnaire process weeks later.

When full cancellation is the right choice

Cancel completely if you've switched to NHS prescriptions, found cheaper alternatives elsewhere, experienced significant side effects, or have genuinely finished your treatment course. If cost is your primary concern but you want to remain a customer, Stopee recommends exploring Hims' promotional offers for returning subscribers-these sometimes undercut your current rate.

How to cancel hims: step-by-step instructions

Hims offers multiple cancellation pathways, each requiring different actions depending on how you access your account.

Cancelling through the hims app (iOS and android)

1. Open the Hims app and log in with your email and password.
2. Navigate to your account settings-this is typically found by tapping the profile icon in the bottom right corner.
3. Look for "Subscription," "Billing," or "Manage subscription" options within account settings.
4. Find your active prescription and select "Cancel subscription" or "End subscription."
   • Hims may ask you to confirm your reason for cancellation-complete this honestly but concisely.
   • If a cancellation dialog appears warning about treatment interruption, read carefully but proceed if cancellation is genuinely your choice.
5. Confirm cancellation when prompted. You should receive an on-screen confirmation message.
6. Check your email for a cancellation confirmation message from Hims within 24 hours-this serves as your proof of cancellation.

Warning: Tapping "Cancel order" instead of "Cancel subscription" only stops your next single delivery but does not terminate automatic renewals. You must select the subscription-level cancellation option.

Cancelling through the hims website

1. Visit the Hims website and log into your account using your registered email address.
2. Click on "Account" or your profile name in the top navigation menu.
3. Select "Subscriptions," "Manage subscriptions," or "Billing and subscriptions" depending on how Hims labels this section.
4. Identify the active prescription you wish to cancel and click "Cancel" or "End subscription."
   • You may be presented with retention offers-discounts or extended pauses-to keep your subscription active.
   • Decline these offers if cancellation remains your firm intention.
5. Complete any feedback form Hims provides about why you're cancelling.
6. Confirm your cancellation on the final screen.
7. Expect a cancellation confirmation email within 24 hours.

Pro tip: Screenshot or photograph the final confirmation screen before closing your browser-this gives you immediate proof of your cancellation attempt if disputes arise later.

Cancelling by post (traditional method)

If you prefer a paper trail or digital methods fail, you can cancel via registered letter to Hims' UK address.

1. Prepare a letter including:
   • Your full name as registered with Hims
   • Your account email address
   • Your account number (found on any invoice or statement)
   • A clear, single-sentence statement: "I wish to cancel my Hims subscription effective immediately."
   • The date you're writing
   • Your signature
2. Send this letter via Royal Mail Special Delivery (tracked) to the address listed below in this guide.
3. Keep your Royal Mail receipt proving delivery.
4. Expect a written cancellation confirmation within 5-10 working days of Hims receiving your letter.

Warning: Untracked standard post can go missing, leaving you without proof of cancellation. Always use Special Delivery or another tracked service.

Contacting hims customer support to cancel

If app or website cancellation fails, contact Hims customer service directly. You can reach them through the app's help section, via email through your account dashboard, or by visiting the Hims website's contact page. Explain that you wish to cancel your subscription, provide your account details, and ask for written confirmation once they've processed your request. Keep all support emails-these serve as evidence if billing disputes occur.

Understanding refunds and what hims owes you

Refund eligibility depends on when you cancel relative to your billing cycle and Hims' specific refund policy as outlined in their terms of service.

Refunds for paid but undelivered medications

If you cancel after paying for your current month or quarter but before receiving your shipment, Hims should refund the full amount for undelivered medications. However, the company sometimes issues credits toward future prescriptions rather than cash refunds. Pro tip: Request a cash refund explicitly-if Hims offers only a credit, you have grounds to escalate, particularly if the credit's expiration period is short.

Refunds for already-delivered medications

Once medication ships and arrives, Hims typically treats it as a completed sale. You cannot return unopened medications to Hims for a refund-this is standard pharmacy practice in the UK due to pharmaceutical regulations. If you received damaged or incorrect medication, contact Hims immediately for a replacement or refund.

Your consumer rights under UK law

The Consumer Rights Act 2015 and the Consumer Contracts Regulations give you specific protections when cancelling digital subscriptions. If you subscribed to Hims online, you have a 14-day cooling-off period during which you can cancel for any reason and receive a full refund, minus any services already provided. After 14 days, refund eligibility depends on Hims' cancellation policy, though Stopee recommends always requesting refunds for unused services-many companies comply even when technically not obligated.

If Hims refuses a legitimate refund, escalate your complaint to the Financial Conduct Authority (FCA) or Citizens Advice Consumer Service. These bodies take subscription billing disputes seriously and can pressure companies into compliance.

After you cancel: what happens next

Cancellation doesn't end the moment you click "confirm"-several administrative steps follow that you should monitor.

What to expect in the days following cancellation

You should receive a confirmation email within 24 hours of cancelling through the app or website. Check this email for your cancellation date and any refund details. Any medication already in transit will still arrive-this is normal and doesn't reverse your cancellation. Once it arrives, you can safely keep it; Hims won't charge you again for that shipment.

Monitoring your account and billing

Log back into your Hims account 48 hours after cancelling to verify that your subscription now shows as "Cancelled" or "Inactive." If it still displays as active, contact customer support immediately-your cancellation may not have processed correctly. Monitor your bank or card statements for the next billing cycle to ensure no unexpected charges appear. If a charge does appear after cancellation, contact your bank immediately and request a chargeback.

Retrieving your medical records

Before your account fully closes, download or screenshot any medical records, questionnaire responses, or clinician notes associated with your account. If you later seek treatment elsewhere, these documents may prove useful. Some NHS GPs appreciate seeing your Hims medical history when you return to NHS prescriptions.

Common mistakes people make when cancelling hims

Cancellation delays often stem from simple mistakes-but they're entirely preventable if you know what to avoid.

Confusing order cancellation with subscription cancellation

This is the single most common error. Clicking "Cancel order" on your next scheduled shipment stops that one delivery but leaves your subscription active for future billings. You must access your subscription settings and select full subscription termination. Stopee has seen customers waste months paying for unwanted medications because they only cancelled individual orders.

Assuming cancellation is instant

Hims typically processes cancellations within 24 to 48 hours, but this isn't guaranteed. If you cancel three days before your next billing date, you may still be charged for that cycle. To avoid this, cancel immediately upon deciding to end your subscription-don't delay.

Ignoring retention offers

Hims frequently presents discounts or free-month offers when you attempt to cancel. These can be tempting, but accepting them restarts your subscription commitment. If cost is genuinely your concern, Stopee recommends considering these offers seriously. If cancellation is firm, decline politely and proceed.

Not saving proof of cancellation

Your cancellation confirmation email is proof. If it goes to spam, disputes later become difficult to resolve. Save the email, take screenshots, and keep Royal Mail receipts if you cancelled by post. This documentation is your only defence if Hims claims you never cancelled.

Cancelling without checking refund eligibility first

Before hitting cancel, check when your next billing date is and whether you're within the 14-day cooling-off period. If refund opportunities exist, understanding them beforehand makes your cancellation more strategically sound.

Comparing hims to similar UK services

If you're cancelling Hims because you've found a better alternative, understanding how competitors compare ensures you're making an informed switch.

Many subscribers discover that NHS GPs provide the same medications at significantly lower cost once you register. Whilst NHS waiting times can be longer, the long-term savings often justify the switch. Stopee recommends comparing costs carefully before cancelling-you might find that pausing Hims and restarting NHS prescriptions offers better value.

Your cancellation checklist for hims

Use this checklist to ensure you've covered every step before considering your cancellation complete.

• Decide whether full cancellation or subscription adjustment better serves your needs
• Check your current billing date and refund eligibility window
• Log into your Hims account (app or website)
• Navigate to subscription management and select the correct prescription to cancel
• Click "Cancel subscription," not "Cancel order"
• Complete any feedback forms honestly
• Take a screenshot of your final confirmation screen
• Save or forward your cancellation confirmation email to a secure folder
• Wait 48 hours, then log back in to verify your subscription now shows as cancelled
• Monitor your bank statements for unauthorised charges in your next billing cycle
• If refund-eligible, follow up with Hims within 5 working days if funds don't appear
• Download your medical records before your account closes completely

Contact details and cancellation address for hims UK

If you need to cancel by post or contact Hims directly, use the following details:

HIMS & HERS UK LIMITED
Unit 4, Southside
105 Victoria Street
London
SW1E 6QT
United Kingdom

Send cancellation letters via Royal Mail Special Delivery (tracked service) to ensure proof of delivery. Include your full name, account email, and account number for fastest processing.

Final thoughts: taking control of your healthcare subscription

Cancelling Hims should be straightforward, but the company's automatic billing system means complacency costs you money. Whether you're switching to NHS prescriptions, trying a competitor, or simply finished with treatment, a clean cancellation protects your finances and gives you peace of mind. Stopee has helped thousands of consumers navigate similar decisions, understanding that cancellation is sometimes the healthiest choice-both medically and financially. Your time, money, and wellbeing matter. If Hims no longer serves those interests, cancelling promptly is your right. Follow the steps in this guide, keep your proof, and trust that you're making an informed decision. At Stopee (stopee.com), we believe informed consumers are empowered consumers.