Manage Kilo Health

How to cancel your kilo health subscription and get your money back

About kilo health and why you might want to cancel

Kilo Health is a Lithuanian digital health company that operates multiple branded wellness apps across Europe, including the United Kingdom. The company has built a portfolio of services-including apps like Keto Cycle, Fastic, and DoFasting-each designed to help you manage weight loss, fitness tracking, and personalised nutrition through subscription-based access.

You've likely discovered Kilo Health through social media advertising on Facebook or Instagram, where the company invests heavily in targeted campaigns promising quick results and personalised health programmes. The initial offer is usually attractive: a low-cost trial (often £1 to £5 for the first week) that gives you full access to meal plans, workout routines, and health tracking features.

The problem many UK customers face is that these trials convert automatically into paid subscriptions at much higher rates-typically £20 to £40 monthly-without clear reminder notifications. If you've signed up and now want out, Stopee is here to walk you through the cancellation process step by step, ensuring you understand your rights under UK consumer law and recover any charges you're entitled to.

How kilo health's subscription model works

Understanding how Kilo Health charges you is the first step toward cancelling effectively. The company operates multiple apps, each with similar but separate subscription structures. When you sign up, you're typically committed to an automatic renewal cycle that kicks in once your trial period ends.

Your payment is processed in British pounds (£) and managed through your app account or the company's website. Because Kilo Health is based in Lithuania but serves UK customers, billing disputes and cancellation requests sometimes take longer to resolve than you'd expect from a UK-based company.

Why customers cancel kilo health subscriptions

You might be cancelling for several legitimate reasons: the app didn't deliver the results you expected, you found a better alternative, the cost became unaffordable, or you simply didn't use the service enough to justify the subscription fee. Whatever your reason, you have clear consumer rights in the UK that protect you-and Stopee can help you exercise them.

Many customers also discover they've been charged multiple times or haven't noticed ongoing deductions from their bank account. If this applies to you, cancellation is your first action, followed by a formal refund claim under the Consumer Rights Act 2015.

Your consumer rights when cancelling kilo health

UK consumer law gives you specific protections when dealing with subscription services like Kilo Health, regardless of where the company is based.

The consumer rights act 2015 and your cancellation rights

Under the Consumer Rights Act 2015, you have the right to cancel any distance contract (including digital subscriptions) within 14 calendar days of purchasing or accepting the terms. This 14-day "cooling-off period" applies even if you've used the service during this window-though you may be charged a reasonable fee for the value of services you've already consumed.

If you're still within 14 days of signing up, you can cancel immediately and request a full refund (minus any usage charges the company can justify). Stopee recommends checking your signup email or app account to confirm exactly when your subscription began.

After the 14-day window closes, you still have cancellation rights, but the refund rules change. You can cancel at any time, though you won't receive money back for the current billing period you've already paid for. The company cannot force you to continue paying indefinitely.

Distance selling and subscription renewals under UK law

The Consumer Contracts Regulations 2013 (now incorporated into UK law post-Brexit) requires that Kilo Health provides clear information about your subscription terms before you purchase. This includes the cost, renewal dates, and cancellation procedures.

If the company failed to provide this information clearly at the point of sale, you have grounds to challenge charges and request refunds even outside the 14-day window. Stopee has found this to be a powerful lever when companies bury their terms or make cancellation deliberately difficult.

What happens if kilo health refuses to cancel or refund you

If the company doesn't respond to your cancellation request within a reasonable timeframe (typically 14 days), or if they refuse to refund charges you believe are unlawful, you can escalate your complaint to the Citizens Advice Consumer Service or your relevant trading standards office. You also have the right to dispute charges through your bank or payment provider.

Most importantly, don't accept rejection from customer support without evidence. Stopee always recommends keeping screenshots of all communications and payment records-these become crucial if you need to escalate.

How to cancel your kilo health subscription

Cancellation methods vary slightly depending on which Kilo Health app you've subscribed to and whether you're using iOS, Android, or the web platform. Follow the steps below for your specific platform.

Cancelling through the kilo health mobile app (iOS and android)

The quickest way to cancel is usually through the app itself. Here's how:

1. Open the Kilo Health app you subscribed to and log in with your account credentials.
   • Make sure you're using the same app version and account you used to subscribe.
2. Navigate to your account settings or profile section, usually found by tapping a menu icon (three horizontal lines) or a user profile icon in the bottom-right or top-left corner.
   • Look for options labelled "Settings," "Account," "Subscription," or "Billing."
3. Locate your subscription or billing information.
   • You should see details of your current plan, renewal date, and payment method.
4. Select the option to manage your subscription, cancel subscription, or unsubscribe.
   • The exact wording varies by app, but look for "Cancel," "Unsubscribe," or "Manage Plan."
5. Follow the prompts to confirm cancellation.
   • The app may offer you a discount to stay-only accept if you genuinely want to continue. Otherwise, proceed to cancel.
   • Do not click any button that pauses your subscription unless you plan to restart it.
6. Verify that you receive a cancellation confirmation message or email within 24 hours.
   • Warning: Don't assume cancellation is complete without written confirmation. Screenshot this message.

Cancelling through the kilo health website

If you prefer to cancel online or the app method doesn't work, you can cancel through the website:

1. Visit the official Kilo Health website or the specific app's login page in your web browser.
   • Make sure you're on the legitimate website (check for "https" and the official domain).
2. Log in with your email address and password.
   • If you've forgotten your password, use the "Forgot Password" option to reset it before proceeding.
3. Go to your account settings or subscription management page.
   • This is typically labelled "My Account," "Billing," "Subscription," or "Settings."
4. Find your active subscription and select the option to cancel or manage it.
   • You should see your renewal date and the amount you'll be charged next.
5. Click the cancellation button and confirm your choice through any final prompts.
   • Again, ignore any retention offers unless you're genuinely interested.
6. Check your email for a cancellation confirmation within 24 hours.
   • Pro tip: Forward this confirmation to yourself with the date clearly visible. You'll need it if you dispute charges later.

Cancelling via payment platform or app store

If you subscribed through Apple's App Store (iOS) or Google Play (Android), you can also cancel directly through those platforms, which sometimes take priority over the app's own cancellation system:

1. For Apple App Store (iOS):
   • Open the Settings app and tap your name at the top.
   • Select "Subscriptions" and find the Kilo Health app.
   • Tap "Manage Subscription" and select "Cancel Subscription."
   • Confirm the cancellation and check for an email from Apple confirming it.
2. For Google Play (Android):
   • Open the Google Play Store app and tap your profile icon.
   • Select "Payments and subscriptions," then "Subscriptions."
   • Find the Kilo Health app and tap "Manage."
   • Select "Cancel subscription" and confirm your choice.
   • You'll receive an email from Google confirming the cancellation.

Contacting kilo health customer support directly

If none of the above methods work, or if you encounter technical issues, contact Kilo Health directly:

1. Find the customer support contact details within the app or on the company's website.
   • Look for "Contact Us," "Help," "Support," or "Customer Service."
2. Send an email to their support team with a clear subject line: "Cancellation Request for [Your Email/Account Name]."
   • Include your full name, email address, app name, and account creation date.
   • State explicitly: "I request to cancel my subscription effective immediately."
3. Request written confirmation of cancellation.
   • Do not accept verbal assurances. Demand an email confirmation from the company.
4. Set a deadline: "Please confirm cancellation within 7 days. If I do not hear from you, I will dispute this charge with my bank."
   • This signals seriousness and often accelerates responses.
5. Keep copies of all emails sent and received.
   • Pro tip: Send your cancellation email via a method that provides proof of delivery, such as recorded email or registered post if using a physical address.

Pricing breakdown and what you're actually paying

Understanding Kilo Health's pricing structure helps you calculate refunds and decide whether to continue with a different service.

What you're charged for and what to watch for

Kilo Health charges you for access to personalised meal plans, fitness tracking, recipes, educational content, and ongoing health coaching. The exact features vary by app, but the core service is the same: a subscription model that renews automatically.

Watch for hidden charges: some customers report being charged even after cancellation because the company's system delayed processing their request. Others discover they've been billed twice in a single month. Stopee recommends checking your bank statements weekly for the first month after you cancel, and challenging any unauthorised charges immediately.

What to expect after you cancel

Cancellation isn't always instantaneous, and the period after you cancel can feel uncertain. Here's what normally happens.

Access and timing after cancellation

Once you cancel, your access to premium features typically ends on your next billing date, not immediately. If you cancel mid-month, you can usually use the app until that month's subscription period ends-this is fair because you've already paid for it.

Some apps offer immediate access loss, whilst others phase you out gradually. Check your cancellation confirmation email for the exact date you lose access. If you need the app longer, you may be able to request a later cancellation date before finalising the process.

Refund timelines and how to claim them

If you're within the 14-day cooling-off period, you're entitled to a refund of any charges minus reasonable service usage fees. Kilo Health should process this within 14 days of your cancellation request. Most refunds appear in your bank account within 5 to 10 working days after the company processes them.

If you don't see a refund after 14 days, contact your bank or payment provider immediately. You can dispute the charge under consumer protection rules, and your bank will investigate on your behalf. Stopee always advises keeping screenshots of your cancellation confirmation and any payment receipts so you have evidence if you need to escalate.

For charges outside the 14-day window, refunds are less likely but still possible if you can demonstrate the company breached its legal obligations (for example, failing to clearly disclose renewal terms or making cancellation deliberately difficult).

Common mistakes people make when cancelling kilo health

Cancelling a subscription feels straightforward, but the details matter. We've seen thousands of customers miss crucial steps that cost them money.

Mistake 1: assuming the trial has ended when it hasn't

You might think you're in month two of a paid subscription when your trial is still active. Check your bank statements and app carefully. If you cancel during an active trial, you won't owe anything, but if you cancel after the trial's already converted to a paid plan, you may lose refund eligibility.

Mistake 2: cancelling only through the app, not via email confirmation

App-based cancellations can disappear into customer service queues or fail to process. Always follow up with a direct email to customer support requesting written confirmation. If something goes wrong, that email is your proof you tried to cancel.

Mistake 3: ignoring retention offers and clicking "pause" instead of "cancel"

When you try to cancel, Kilo Health may offer you a discount, pause your subscription, or suggest you "try again later." Pausing is not the same as cancelling-your subscription remains active and will resume automatically. Only select "Cancel" if you're sure you want to end it completely.

Mistake 4: not checking for future charges after cancellation

System delays mean some customers continue to be charged after cancelling. Check your bank account weekly for the next month. If you spot an unauthorised charge, contact your bank immediately and reference your cancellation confirmation email. Your bank can reverse the charge under consumer protection rules.

Mistake 5: missing the refund deadline

You have limited time to claim refunds under consumer law. If you're outside the 14-day window and believe charges were unlawful, you must act quickly. Stopee recommends filing a complaint within 28 days of discovering the issue, as this strengthens your case if you need to escalate to your bank or Citizens Advice.

Cancellation checklist for kilo health

Use this checklist to ensure you've covered all the necessary steps:

• Confirm your subscription start date and current billing cycle by checking your app account and signup email.
• Note the exact date you initiated cancellation and take a screenshot of the confirmation page.
• Request written confirmation of cancellation via email if you used the app or website.
• Monitor your bank account for any charges in the week following cancellation.
• If no refund appears within 14 days and you're eligible (within 14-day cooling-off period), contact customer support with evidence of your request.
• Keep all confirmation emails, payment receipts, and bank statements related to the subscription for at least six months.
• If the company refuses to refund or cancel, prepare to dispute the charge with your bank, referencing the Consumer Rights Act 2015.

Comparing kilo health to other digital health services

If you're cancelling Kilo Health because it didn't meet your needs, you might be considering alternatives. Here's how similar services compare on cancellation policies and pricing:

What to look for in a health app subscription

Before switching to a new service, verify that it clearly displays cancellation methods during signup, offers a money-back guarantee (ideally 30 days), and has responsive customer support. Stopee recommends reading recent user reviews specifically about cancellation experiences-if many customers complain about difficulty cancelling, that's a red flag regardless of how good the app seems initially.

Contacting kilo health for cancellation support

If you need to reach Kilo Health directly to cancel or follow up on a cancellation request, use the contact details below. Because Kilo Health operates multiple apps under different brands, customer support may vary by app, but the parent company (Kilo Health) handles all billing inquiries.

Kilo health customer support details

Email: You should find a support email address within your app's settings or on the app's official website (e.g., support@kilohealthcompany.com or a similar format). If you cannot locate it in the app, visit the app's official website and look for "Contact Us" or "Help" sections.

Postal address: Kilo Health is headquartered in Vilnius, Lithuania. If you need to send a formal cancellation notice or complaint, you can use the address listed in the app's terms and conditions or privacy policy-usually found under "Legal" or "About Us." Stopee recommends sending any formal notice via recorded post so you have proof of delivery.

Response time: Customer support typically responds within 5 to 10 working days. If they don't reply within 14 days, escalate your complaint to your bank or Citizens Advice.

If kilo health doesn't respond or refuses to cancel

You have several escalation options under UK consumer law:

• Contact the Citizens Advice Consumer Service: They'll investigate complaints about unfair business practices and can pressure the company to comply.
• File a complaint with your local trading standards office: They can take enforcement action if the company is breaking consumer protection laws.
• Dispute the charge with your bank: Tell your bank you want to dispute an unauthorized recurring charge. Provide your cancellation confirmation email and explain that the company continued charging you after you cancelled. Your bank will investigate and likely reverse the charges.
• Small claims court: If you're owed a significant refund and the company won't pay, you can pursue a small claim in the county court (costs around £25 to £150 depending on the amount claimed).

Final summary: taking control of your subscription

Cancelling your Kilo Health subscription is straightforward when you follow clear steps and understand your consumer rights. You have legal protections under UK law-specifically the Consumer Rights Act 2015-that guarantee you can cancel within 14 days and receive a refund (minus any service you've used), and you can cancel anytime afterwards.

The key is to document everything: keep your cancellation confirmation, monitor your bank account for charges, and don't hesitate to dispute anything with your bank if the company continues billing you. Stopee has helped thousands of consumers cancel health and fitness subscriptions by providing exactly this roadmap-step-by-step guidance combined with knowledge of your legal rights.

Whether you're cancelling because the app didn't work for you, you found a better alternative, or the cost became unsustainable, remember that you're in control. The company cannot force you to continue paying, and if they try, your bank and consumer protection agencies are on your side. Take action today, follow the steps above for your specific platform, and reclaim that monthly charge from your budget.

Stopee is committed to making cancellation straightforward and empowering. If you encounter any difficulties after following these steps, reach out to Stopee for additional support-we've built our entire platform around helping consumers like you navigate subscription cancellations with confidence and clarity.