Manage Kilo Health

How to cancel kilo health and avoid surprise charges in the philippines

What kilo health is and why philippine users subscribe

Kilo Health is a digital wellness platform that bundles multiple apps and subscription programs focused on fitness, mental health, and habit change. You access guided lessons, stress-management tools, mindfulness exercises, and live expert coaching through their apps and website. The most clearly priced product is Unwinding Anxiety®, though Kilo Health also operates other branded wellness programs under one parent company.

What you're actually paying for each month

When you subscribe to a Kilo Health product, you pay for access to structured digital content, interactive exercises, and sometimes live group sessions with behavior change specialists. For Unwinding Anxiety®, your monthly cost ranges from ₱1,694 to ₱11,864 depending on the plan you choose. Many Filipino users sign up for a specific program, complete it within weeks, then forget to cancel before the next charge hits their card.

This is where Stopee steps in as your cancellation ally. At Stopee, we've tracked hundreds of complaints from Philippine subscribers who continued paying for services they no longer used because the cancellation process wasn't transparent or straightforward.

How kilo health charges philippine users

Kilo Health has no publicly listed office in the Philippines and no local peso-only pricing on their official materials. Your charges appear in U.S. dollars converted to Philippine peso equivalents, which means your actual debit or credit card bill may show a foreign currency transaction. This creates confusion because the peso amount you see in-app may not exactly match your bank statement due to exchange rate fluctuations and processing fees.

Additionally, Filipino users report two major pain points: difficulty locating the cancellation button on the website, and slow customer support responses when disputes arise. Your subscription may auto-renew without clear reminder notifications, especially if you signed up through a mobile app trial rather than the main website.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscriptions and digital services. This law gives you the right to clear, accurate billing information, the right to cancel without unreasonable barriers, and the right to refunds for services not rendered.

What the law guarantees you

Under the Consumer Act of the Philippines, Kilo Health must provide you with transparent pricing, honest product descriptions, and a reasonable cancellation mechanism. You have the right to cancel before your next billing cycle without penalty, and you have the right to dispute unauthorized charges within a reasonable timeframe. If Kilo Health fails to honor a cancellation request and charges you again, you can escalate to the Department of Trade and Industry (DTI) Consumer Complaint Desk.

Stopee recommends taking screenshots of every step in your cancellation process. These become your evidence if you need to file a DTI complaint later. The Consumer Act of the Philippines explicitly requires that companies provide "plain and intelligible" terms and conditions, so if Kilo Health's cancellation process is deliberately obscure, that itself may violate the law.

How to invoke your rights if kilo health refuses to cancel

First, document your cancellation attempt. Take screenshots showing the date, time, and the exact steps you followed. If Kilo Health's support team ignores your cancellation request or claims they never received it, file a written complaint with the Department of Trade and Industry Consumer Complaint Desk. Include your subscription details, transaction history, and proof of your cancellation attempt.

Most importantly, your credit card issuer also has dispute resolution procedures. If you canceled through the website but Kilo Health charged you again, your bank can reverse the charge as an unauthorized transaction. You do not have to accept Kilo Health's position if it contradicts your cancellation evidence.

Methods to cancel kilo health: which one works for you

Your cancellation path depends on how you subscribed in the first place, because Kilo Health operates different payment flows across the web, iOS, and Android platforms. Below are the most reliable routes based on verified user experiences and Stopee research.

Cancel through the kilo health website account page

This is the cleanest method because it leaves a digital record and typically processes immediately. Start by signing into your account at the Kilo Health website, then navigate to your account settings or subscription management area. Look for sections labeled Account, Billing, Subscription, or Manage Plan. From there, you should see an option to view, pause, or cancel your current subscription.

1. Go to Kilo Health Help and sign in with your email and password.
2. Click your account or profile menu (usually a person icon or your name in the top right corner).
3. Select Subscription, Billing, or My Plan from the dropdown options.
4. Look for a button or link that says Cancel Subscription, Cancel Plan, or Manage Subscription.
5. Read any retention offer carefully before declining. Stopee warns: retention pages often offer discounts to prevent cancellation, but these are optional.
6. Confirm your cancellation and screenshot the confirmation message.
7. Save the confirmation email that should arrive within minutes.

Pro tip: If you cannot find the cancellation button after 2-3 minutes of searching, do not assume it is not there. Scroll down the page, check for tabs or expandable sections, and look for links in smaller text. Some companies hide cancellation behind secondary clicks to discourage users.

Cancel through the iOS or android app

If you subscribed through the Kilo Health app on your phone, your cancellation may need to happen through the app itself or through your device's app store subscription settings. This route is more complicated because you have two possible paths.

1. Open the Kilo Health app and sign into your account.
2. Look for Settings, Account, or Profile sections within the app.
3. Find a Subscription, Membership, or Billing section.
4. If the app offers a cancel option, follow the on-screen steps. Screenshot everything.
5. If the app does not show a cancellation option, you may need to cancel through your device:
   • On iPhone: open Settings, tap your name, select Subscriptions, find Kilo Health, and tap Cancel Subscription.
   • On Android: open Google Play, tap your profile icon, go to Manage subscriptions, find Kilo Health, and tap Cancel.
6. Confirm the cancellation and take a screenshot of the confirmation page.

Warning: Canceling through your device's app store does not always notify Kilo Health's servers immediately. After canceling in your phone settings, log back into the Kilo Health website to verify your subscription shows as canceled. If it still shows as active after 24 hours, contact support with your cancellation evidence.

Cancel by contacting kilo health support

If the website and app methods fail or you cannot locate the cancellation option, email Kilo Health support directly. This method creates a paper trail and forces them to respond in writing, which is powerful if you later need to dispute a charge.

1. Visit Kilo Health Help and look for a Contact Us, Email Support, or Help Desk link.
2. Compose an email with the subject line: "Request to cancel my Kilo Health subscription."
3. Include your full name, email address associated with the account, subscription product name (e.g., Unwinding Anxiety), and the email address on file.
4. State clearly: "I request that my subscription be canceled immediately and that no further charges be applied to my account after [today's date]."
5. Ask for written confirmation of the cancellation.
6. Send the email and keep a copy in a folder labeled "Kilo Health Cancellation."
7. Expect a response within 3-5 business days. If you hear nothing after 5 business days, Stopee recommends following up with a second email and copying the DTI Consumer Complaint Desk email address on the second message. This signals that you are serious about compliance.

Pro tip: When emailing support, use formal language and avoid emotional language. Companies take written cancellation requests more seriously than angry messages, and your email becomes evidence if you file a consumer complaint later.

Pricing and plan comparison table

Before you cancel, understand what you were actually paying for and whether a cheaper plan might be a better option than canceling altogether.

Before you cancel: questions to ask yourself

Cancellation is sometimes the right choice, but not always. Stopee wants you to make an informed decision, not an impulsive one.

Reasons to stay subscribed

If you are in the middle of a program and have only used it for 2-3 weeks, canceling loses your progress. Some users find that the accountability of paying monthly pushes them to actually complete the lessons. If you signed up for a specific outcome (managing anxiety, building a daily habit, or learning stress management) and you have not yet reached that goal, switching to the monthly plan is cheaper than canceling and re-subscribing later.

Reasons to cancel immediately

If you have not opened the app in 30 days, you are unlikely to restart now. If you completed the program or achieved your goal, holding onto the subscription just wastes your money. If you signed up for a free trial and forgot to cancel before the paid tier kicked in, you can recover by canceling today and re-enrolling in the free trial later. If the subscription is causing financial stress or you have lost your job, your mental health is more important than any wellness app, so cancel without guilt.

What happens after you cancel

Cancellation often creates anxiety because the outcome is not always clear. Here is what actually happens at Kilo Health, based on Philippine user reports and platform documentation.

Immediate effects when you click cancel

Once you confirm cancellation, Kilo Health immediately stops your subscription in their system. You retain access to your account and any completed lessons until your current billing cycle ends. For example, if you cancel on the 15th of the month but your next billing date is the 25th, you keep full access until the 25th. After the 25th, your account either locks or downgrades to a free tier, depending on the Kilo Health product.

Your cancellation confirmation email serves as your proof. Stopee strongly recommends reading this email carefully to confirm the exact date your access ends and the date your subscription stops.

Possible charges after cancellation

The most common complaint from Philippine users is receiving a charge after they believe they have canceled. This happens because cancellation confirmation did not process on Kilo Health's servers, or because the user canceled through the app but the website still shows an active subscription. If you see a charge after your cancellation date, do the following:

1. Check your email for the cancellation confirmation from Kilo Health.
2. Log into your account on the website and verify that your subscription status shows as "Canceled" or "Inactive."
3. If the website still shows an active subscription, email support with screenshots showing your cancellation attempt and the unexpected charge.
4. Contact your bank or credit card company and dispute the charge as unauthorized, citing your cancellation evidence.
5. File a complaint with the Department of Trade and Industry if Kilo Health refuses to refund the charge within 7 days.

Pro tip: Request a refund within 30 days of the charge. Most credit card companies will not reverse a transaction older than 60 days, and the longer you wait, the harder your case becomes.

Refund policy and how to request your money back

Kilo Health's refund policy is not always clearly stated on their website, which is another area where Stopee has seen users struggle. Here is what you need to know about getting your money back.

When you can request a refund

You can request a refund if you cancel within the first 7-14 days of your subscription (exact window varies by product). This is often called a "free trial period" or "money-back guarantee," though Kilo Health's materials do not always highlight this prominently. If you subscribed through the app store, your device's refund window may be longer (Apple allows up to 14 days, Google Play allows up to 48 hours).

If you are outside the refund window but cancel due to unauthorized charges, billing errors, or non-delivery of the service, you can still request a refund under the Consumer Act of the Philippines. Kilo Health cannot refuse a refund simply because you "changed your mind" after 30 days, but they can refuse if you are just canceling after finishing the entire program.

How to request a refund from kilo health

1. Email Kilo Health support using the same method described in the cancellation section above.
2. Use the subject line: "Refund request for my Kilo Health subscription."
3. Include your name, email address, subscription dates, and the amount you paid in Philippine pesos.
4. Explain your reason: "I canceled within 14 days of purchase and am requesting a full refund" or "I canceled due to billing errors and request a refund for [amount] charged on [date]."
5. Attach screenshots of your confirmation email, your cancellation request, and your bank statement showing the charge.
6. Request written confirmation of the refund amount and expected timeline.
7. If Kilo Health does not respond within 10 business days, escalate to your credit card issuer or the DTI.

Warning: Do not wait passively for a refund. Companies process refunds faster when you follow up. A second polite email after 7 days often triggers a response.

Common mistakes that delay your cancellation

Cancellation is frustrating because so many preventable mistakes add days or weeks to the process. We understand your frustration, and Stopee has documented the most expensive mistakes so you can avoid them.

Forgetting to save confirmation screenshots

Your memory is not enough. If you cancel and receive no confirmation email, or if you see a charge the next month, you have no proof you ever canceled unless you took screenshots. One screenshot of the cancellation confirmation page can save you 10+ emails back and forth with support.

Canceling through the app but not verifying on the website

The biggest trap at Kilo Health is that app cancellations do not always sync to the website immediately. You may see "Subscription canceled" on your phone, but log into the website the next day and find your subscription still active. Always verify cancellation on the main website, not just the app.

Not checking your next billing date before canceling

If your next billing date is tomorrow and you cancel today, you will likely still be charged once more because the charge was already queued. Always check your account to see when the next renewal is scheduled, then cancel at least 2-3 days before that date.

Assuming auto-renewal has stopped

Canceling your subscription does not always stop auto-renewal on your device's app store settings. After canceling at Kilo Health, also cancel any linked auto-renewable subscription through your Apple or Google account settings. Failure to do this can result in charges from your app store even after you canceled at Kilo Health.

Cancellation checklist

Use this checklist to ensure you complete every step and leave no loose ends.

Contact information and escalation

If you cancel and Kilo Health still charges you, or if you cannot locate their cancellation process, escalate through these official channels.

Kilo health support and help resources

The official Kilo Health Help Center is at kilohealth.com/help. This is where you will find the most current contact information, cancellation FAQ, and billing dispute forms. Start here before emailing directly, because Kilo Health's support team often directs users back to the help center.

Kilo Health Ltd is registered in the United Kingdom, not the Philippines, so do not expect a Philippine local phone number or office address. All support is handled through email or the web-based help system.

Department of trade and industry (DTI) escalation

If Kilo Health refuses to cancel your subscription or denies a refund, file a formal complaint with the Department of Trade and Industry Consumer Complaint Desk. You can file online at dti.gov.ph or visit a DTI regional office in person. Include your subscription details, cancellation evidence, and your bank statements. The DTI has power to compel refunds and can investigate Kilo Health's compliance with the Consumer Act of the Philippines.

Credit card chargeback process

Your credit card issuer has a dispute resolution process separate from Kilo Health's customer service. If you see an unauthorized charge after cancellation, contact your bank or card company and initiate a chargeback. Most banks allow you to dispute a transaction up to 90 days after the charge.

Pro tip: Banks respond faster than companies do. A chargeback initiated through your issuer often forces Kilo Health to respond within days, whereas an email to support can take weeks.

Key takeaways and your next steps

Canceling Kilo Health is straightforward if you follow the steps outlined above: gather your proof, cancel through the website or app, screenshot the confirmation, verify the next day, and monitor your bank statement. The hardest part is simply getting started because Kilo Health's cancellation process is less obvious than it should be.

The Consumer Act of the Philippines protects you at every stage. You have the right to cancel without penalty, the right to clear billing information, and the right to dispute unauthorized charges. If Kilo Health fails to honor your cancellation, you have legal recourse through the DTI and your credit card issuer.

Do not be afraid to escalate. Companies ignore cancellation requests when they think you will not follow through, but they respond immediately when they see screenshots, evidence of previous contact, and escalation threats. Stopee has helped thousands of Philippine consumers successfully cancel Kilo Health and recover unexpected charges by providing clear evidence and using the cancellation methods outlined above. Your subscription belongs to you, and Stopee believes you should have complete control over when it ends and what you pay. Take action today using the step-by-step guides provided, and if you run into obstacles, remember that Stopee and the Consumer Act of the Philippines are on your side.