Terms of Service

Editor: Stopee Solutions Limited (C114787)

Address: 26 THE FORUM OFFICE, TRIQ L- UQIJA, SWIEQI, SWQ 2335, Malta

Contact: support@stopee.com

Website: https://stopee.com

Hoster: OVHcloud (OVH SAS).

Address: 61 Lordou Vironos Street, 6023 Larnaca, Cyprus

Website: https://www.ovhcloud.com

These General Terms and Conditions of Sale and Use ("T&Cs") define the rights and obligations of the parties in connection with Stopee's provision of services for editing and transmitting certified, timestamped, blockchain-registered digital mail accessible in more than 180 countries, as well as AI-assisted drafting services and pre-designed letter templates.

Stopee's Services relate exclusively to electronic transmission. Stopee does not provide any printing, postage, physical postal delivery or registered mail services within the meaning of postal and electronic communications codes.

The Services are accessible in 180 countries and available in 40 languages.

In case of translation discrepancy, the English version prevails.

Use of the Site implies full and complete acceptance of these T&Cs.

Stopee may modify them at any time. The applicable conditions are those in force on the date of the order.

Any price revision will be notified 1 month before it takes effect.

The Client may cancel before this date.

The Services include:

• creation, drafting and customization of letters via templates or AI;
• electronic transmission of mail to the recipient, accompanied by cryptographic timestamping attesting to the date and time of dispatch;
• certification of each sending by recording its digital fingerprint (hash) on a public blockchain, guaranteeing the integrity, traceability and non-modifiable nature of the transmitted mail;
• generation and provision to the Client of a digital proof certificate including the timestamp, document hash, blockchain transaction identifier and delivery receipt to the recipient, where applicable;
• availability of the service to more than 180 countries.

Stopee retains all proof elements (certificates, hashes, timestamps, dispatch logs) for a minimum period of twelve (12) months.

The Services offered by Stopee do not constitute registered mail within the postal meaning, nor qualified electronic registered mail within the meaning of Regulation (EU) No 910/2014 ("eIDAS"). They constitute certified digital mail whose probative value falls under the regime of free evidence.

The AI agent does not constitute legal advice. The Client remains solely responsible for the content of their letters.

Any validation of a File by the Client constitutes final agreement and triggers production.

No modification or cancellation is possible after validation.

Any errors in content, address or format are the sole responsibility of the Client.

Mail is transmitted exclusively by electronic means. Stopee does not perform any printing, enveloping, postage or postal delivery.

Each piece of mail transmitted through Stopee is subject to:

• cryptographic timestamping attesting to the exact date and time of dispatch;
• generation of a unique digital fingerprint (SHA-256 hash) of the document, guaranteeing its integrity;
• recording of this fingerprint on a public blockchain, giving the sending a non-modifiable, traceable and verifiable character by any third party;
• provision of a digital proof certificate containing all of these elements (timestamp, hash, blockchain transaction identifier, sender identity, recipient).

The Client may, where applicable, request the generation of an electronic delivery receipt attesting to the availability of the mail to the recipient.

The proof elements thus constituted may be produced in court under the regime of free evidence, it being recalled that they do not confer on the mail the legal value of postal registered mail or qualified electronic registered mail within the meaning of the eIDAS Regulation.

Transmission to the recipient is near-instantaneous. Consultation or response times by the recipient cannot be guaranteed by Stopee.

For major countries (Europe, North America, Asia and the Middle East), the average observed delivery time is 7 business days.

For the rest of the world, delivery times may be longer depending on local postal networks.

These times are purely indicative and do not constitute a contractual commitment.

Proof of mailing and receipt are provided by partner postal operators.

Tracking data available in the client area shall be binding between the parties.

Account creation is mandatory.

Login details are strictly personal and confidential.

The Client undertakes to maintain accurate and up-to-date information.

Stopee may suspend or close an Account in case of fraud, non-payment or breach of contract.

Prices are quoted in euros, or in other currencies for information only.

Subscriptions cover access to software services, excluding postage fees.

Taxes are applied according to the Client's location (local VAT, EU OSS, Malta Data Protection Authority).

Payment is made exclusively by credit card via Stripe.

Subscriptions require authorization for recurring payments.

In case of failure or rejection, Stopee may suspend Account access.

The Client may benefit from a 48-hour promotional offer at the rate of £0.79 incl. VAT, giving them immediate and complete access to Stopee Services during this period.

By validating their order, the Client expressly and irrevocably accepts the following conditions:

"I accept the 48-hour promotional offer at £0.79 and authorize automatic debit of £43.12 per month at the end of 48hours, with no duration commitment and cancelable at any time."

After the 48-hour trial period, the Client is automatically debited £43.12 incl. VAT for the first month of subscription.

The minimum amount charged for any subscription cancelled during the 48-hour promotional offer is £0.79 incl. VAT.

The subscription is then automatically renewed each month at £43.12 incl. VAT, with no duration commitment.

The Client may cancel at any time from their personal account.

Cancellation takes effect at the end of the current billing period.

Any period started remains due in full. No refund will be made for amounts already debited or for services rendered (printing, postage, document generation or mail transmission).

The Client guarantees the conformity of content and mailing addresses.

They undertake to comply with applicable laws, particularly regarding personal data and communications.

Any delivery refusal or return due to incorrect address remains the Client's responsibility.

The Site is accessible 24/7 except for maintenance, technical incidents or force majeure.

Stopee reserves the right to temporarily interrupt access without notice or compensation.

Stopee entrusts mail to domestic or international postal operators.

Delivery and distribution are the sole responsibility of these operators.

Any compensation is limited to that granted by these operators.

Services are provided "as is".

No warranty is given for legal compliance, completeness or performance.

Stopee's total liability is capped at the amount paid by the Client over the last 12 months or €100 minimum.

Indirect losses (turnover, reputation, data) are excluded.

The Site, its databases, content, logos and templates are protected.

No right of reproduction, extraction or republication without written authorization from Stopee.

Personal, non-transferable and non-commercial license for use.

Data is processed according to the Privacy Policy published on the Site, in compliance with the GDPR and PDPL.

Stopee implements appropriate security measures and retains documents only for the duration of the subscription.

Stopee applies anti-fraud and compliance controls (KYC/AML).

Any illegal, fraudulent mailing or violation of international sanctions may be blocked or deleted without refund.

Stopee may suspend or close the Client's Account in case of fraud, non-payment, abuse, violation of law or these T&Cs.

No refund is due for the current period.

Mail destined for France, Germany, Spain, Italy, Portugal, Belgium, Switzerland, Austria, Netherlands, Luxembourg, Ireland, United Kingdom, United States, Canada, Australia, Japan, South Korea, Singapore, Hong Kong, Malta, Qatar and Saudi Arabia are generally delivered within 7 business days (without guarantee).

For other destinations, the delivery time depends on the local postal network and may exceed 15 days.

These times do not constitute any contractual guarantee.

The Client is prohibited from transmitting or sending:

• any illegal, defamatory, obscene, hateful or discriminatory content;
• fraudulent, falsified or counterfeit documents;
• unsolicited commercial messages (spam);
• confidential or personal information of third parties without authorization;
• any mailing violating embargoes or international sanctions. Non-compliance with this clause results in immediate Account suspension.

These T&Cs are governed by the law of Malta.

Any disputes fall under the exclusive jurisdiction of the courts of Malta, except for any mandatory provision applicable to consumers.