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Cancel Hers: Step-by-Step Guide for Nigeria
How to cancel hers in nigeria: your complete guide to stopping your subscription
What hers is and how it works in nigeria
Hers is a telehealth and women's wellness platform that delivers prescription medications, virtual consultations, and subscription-based care products directly to you through mobile apps and web platforms. You access the service in Nigeria via your iPhone, Android device, or computer, and you pay through app store billing (Apple App Store or Google Play) or direct payment methods depending on your sign-up method.
The service targets women's health needs specifically, offering everything from consultations with licensed practitioners to ongoing wellness products on a subscription model. Your subscription renews automatically unless you cancel it-which is where most users run into trouble. Stopping your Hers subscription requires you to take action on the correct platform, not just delete the app. Stopee understands this confusion and exists to guide you through exactly how to do it.
How billing works for hers in nigeria
When you subscribe to Hers through the Apple App Store or Google Play Store, Apple or Google manages your billing directly. They charge your payment method on each renewal date unless you cancel before that date arrives. If you signed up via the Hers website or app directly, Hers itself may handle billing. The key distinction matters enormously for your cancellation process.
Why your location in nigeria affects your cancellation process
Hers operates across Africa, but your cancellation route depends on which platform you used to subscribe. Nigerian consumers benefit from protections under the Federal Competition and Consumer Protection Act (2019), which guarantees your right to cancel and receive fair treatment. Stopee recommends you know your rights before you attempt cancellation.
Your consumer rights in nigeria and how they protect your cancellation
Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer protection laws that guarantee you the right to fair billing practices, transparency, and remedies when services fall short. These protections apply to Hers even though it operates as a foreign platform.
What the federal competition and consumer protection act means for hers cancellations
Under Nigerian consumer law, you have the right to cancel recurring charges, demand clarity on billing terms, and escalate disputes if the company refuses to honour your cancellation request. Hers must respect your cancellation instruction, even if their terms state "no refunds for unused days." If they continue charging you after you cancel, you can file a complaint with the FCCPC or initiate a chargeback through your bank.
Stopee advises you to document every cancellation attempt. Save screenshots of your cancellation confirmation, keep emails, and note the exact date and time you submitted your request. This evidence protects you if you need to escalate to the FCCPC or your financial institution.
Your right to refunds under nigerian law
Nigerian consumer protection frameworks do not permit companies to withhold refunds for genuinely defective services. If Hers fails to deliver promised consultations, medications arrive damaged, or you experience recurring billing errors, you have grounds to demand a refund. The FCCPC considers these disputes and can force Hers to reimburse you.
Current hers pricing and plans in nigeria
Hers pricing varies by plan type, promotional periods, and which platform you use to subscribe. Below is the typical structure you'll encounter as a Nigerian consumer.
Hers subscription plans and billing cycles
| Plan type | Typical pricing | Billing cycle | Best for |
|---|---|---|---|
| Basic consultation only | Varies by consultation | Per consultation (one-off) | Single health questions |
| Standard monthly subscription | Varies (typically ₦5,000-₦15,000) | Monthly renewal | Regular ongoing care |
| Annual subscription | Varies (typically ₦50,000-₦150,000) | Annual renewal | Committed long-term users |
| Premium wellness bundle | Varies | Monthly or annual | Multiple services combined |
| Promotional/discounted tier | Varies significantly | Promotional period | First-time users |
Pro tip: If you signed up during a promotional offer, your renewal price may jump once the promotion ends. Many Nigerian users cancel specifically because they discover the renewal rate is much higher than their initial charge. Check your upcoming renewal amount before you decide to stay or cancel.
Why you might want to cancel hers
You might cancel Hers for legitimate reasons: the service didn't meet your health needs, the renewal price is too high, you found a better alternative, or you simply no longer use it. Whatever your reason, you deserve a straightforward cancellation process and fair refund treatment. Stopee exists because users like you need clear, honest guidance when platforms make cancellation deliberately difficult.
Common reasons nigerian users cancel hers
Many Nigerian consumers cancel because Hers charges renewal fees without clear notice beforehand. Others cancel because consultations took too long to schedule, medications were delayed in delivery, or the quality of advice didn't justify the cost. Some users cancel because they switched to in-person doctors or found cheaper telehealth alternatives. Whatever prompted your decision, your cancellation is valid and deserves respect from Hers.
Should you cancel or pause your subscription instead
Before you cancel, check whether Hers offers a pause or suspension option. Pausing temporarily stops charges but keeps your account intact, so you can resume without re-entering all your health information. Cancellation is permanent and means you lose your account history and must start fresh if you ever resubscribe. Stopee recommends you explore pause options first if you're uncertain about leaving permanently.
Step-by-step: how to cancel hers if you subscribed via apple app store
If you pay for Hers through your Apple ID on iPhone or iPad, you must cancel through Apple's system, not the Hers app itself. Simply deleting the Hers app does not stop your subscription-Apple will keep charging you on renewal day.
Cancel hers using apple's app store settings
- Open the App Store app on your iPhone or iPad.
- Tap the profile icon (your face or initials) in the top right corner.
- Select Manage Subscriptions from the menu.
- Find and tap Hers in your active subscriptions list.
- If Hers does not appear, scroll down-it may be under "Expired Subscriptions."
- Tap Cancel Subscription (or Edit if you see options to downgrade instead).
- Read the warning message Apple displays about your renewal date.
- Confirm your cancellation when prompted.
- Apple will send you a confirmation email within minutes.
- Verify the cancellation by returning to Manage Subscriptions.
- Hers should now show under "Expired Subscriptions" with an "Expired" label.
- You retain access until the end of your current paid billing period.
Warning: Do not delete the Hers app before you cancel through the App Store. Deleting the app creates the false impression that your subscription is gone, but Apple continues charging you. You must complete the steps above first.
Alternative: cancel via apple ID settings on iPhone
- Open Settings on your iPhone.
- Tap your name at the top of the screen.
- Select Subscriptions (or Media & Purchases then Subscriptions).
- You'll see all your active app subscriptions listed here.
- Tap Hers from the list.
- If you don't see Hers, it may have already been cancelled or is under a different name.
- Tap Cancel Subscription.
- Follow the on-screen prompts to confirm.
- Wait for Apple's confirmation email.
- Your access continues through the end of your current billing period.
Pro tip: Both routes (App Store app and Settings) lead to the same Apple subscription management system. Use whichever feels more natural to you. Stopee recommends the Settings route because it's faster and you're less likely to accidentally purchase something else.
Step-by-step: how to cancel hers if you subscribed via google play store
If you pay for Hers through Google Play on an Android device, you cancel through Google Play's subscription management, not the Hers app. Deleting the app does not cancel your subscription or stop charges from Google.
Cancel hers using google play store
- Open the Google Play Store app on your Android device.
- Tap your profile icon (usually in the top right corner).
- Select Manage subscriptions or Payments and subscriptions.
- Look for the option that shows your active subscriptions.
- Find Hers in your subscriptions list.
- Tap on it to open the subscription details page.
- Tap Cancel subscription or Unsubscribe.
- Google will show you your current billing date and the last day you'll have access.
- Confirm your cancellation by following the on-screen prompts.
- Google sends a confirmation email to your registered Gmail address.
- Verify by going back to Manage subscriptions to confirm Hers no longer appears in your active list.
- You keep access until the end of your paid billing period.
Warning: Google Play subscriptions sometimes hide under "Expired subscriptions" or require you to scroll down to find them. If you don't see Hers in your active list immediately, scroll down or search for it specifically. Do not assume it's already cancelled until you see an "Expired" or "Cancelled" status.
Finding your google play order number for refund requests
If you plan to request a refund after cancellation, you'll need your Google Play order number. Find it by opening Google Play, going to your account menu, selecting Payments and subscriptions, then Purchases or Order history. Locate the Hers charge and note the order number. You'll use this when you contact Hers Support or Google for a refund.
What happens immediately after you cancel hers
Cancelling Hers feels anticlimactic because nothing changes instantly. You keep your access, your account stays open, and your data remains in the system. Understanding what actually happens removes anxiety and helps you plan your next steps.
Your access after cancellation
Once you cancel, you retain full premium access to Hers until the last day of your current paid billing period. If your renewal date is 15 days away and you cancel today, you still have Hers for those 15 days. After that date passes, your access either downgrades to a free tier (if Hers offers one) or disappears entirely. Hers will not refund the unused portion of those 15 days, and neither Apple nor Google will override this policy.
Automatic renewal stops, but billing continues for the current period
Your cancellation blocks future charges. Hers will not attempt to renew your subscription on your next billing date. However, any charge that already posted before you cancelled remains on your account-cancellation does not erase past charges. Stopee advises you to cancel as early as possible in your billing cycle to minimize the unused time you're paying for.
Your account and personal data remain intact
Cancelling your subscription does not delete your Hers account or erase your health information, consultation history, or prescriptions. Your account sits dormant with all your data preserved. If you ever resubscribe, all your previous records are waiting for you. If you want to delete your account entirely-and erase your personal data-you must make a separate request to Hers Support. Cancellation alone does not accomplish this.
Will you get a refund after cancelling hers
Refunds for Hers cancellations are not automatic and depend on which platform you used, whether you request one, and the reason for your request. Most users receive no refund for unused days, but Nigerian consumer law gives you leverage to demand one in specific circumstances.
Apple refund process for iOS users
Apple handles all refund requests for subscriptions purchased through the App Store, not Hers directly. To request a refund, open your iPhone, go to Settings > [Your Name] > Media & Purchases > Purchase History, find the Hers charge you want to refund, and tap Report a Problem. Select your reason (subscription not used, charged incorrectly, etc.) and submit. Apple reviews your request and decides within days. You typically receive a response email, and if approved, your refund posts within 5-7 business days.
Pro tip: Apple approves more refund requests if you cancel within 14 days of your first charge or if you can demonstrate you never used the service. If you cancelled after 30 days, your approval odds drop significantly, but you can still try. Stopee has seen users win refunds for legitimate service failures even after longer periods.
Google play refund process for android users
Google Play allows refunds within 48 hours of purchase for most subscriptions, but requests outside this window require you to contact Hers Support directly. First, try the automated Google Play refund through Play Store > Account > Payments and subscriptions > Manage subscriptions > Hers > Report an issue. If that fails or your purchase is older than 48 hours, gather your order number (found in your Google Wallet or Play purchase history) and email Hers Support explaining why you deserve a refund.
Direct refund requests to hers support
If Apple or Google denies your refund request, or if you subscribed directly through Hers' website or app (not through a platform), contact Hers Support directly. Nigerian law requires them to address your complaint. Hers' published policy states that refunds are not provided for unused days after cancellation, but this policy does not supersede your legal rights under the Federal Competition and Consumer Protection Act. If Hers provided defective service-delayed consultations, missing medications, incorrect prescriptions-you have legal grounds to demand a refund regardless of their stated policy.
When you contact Hers Support, include your order number, subscription dates, reason for the refund request, and copies of any evidence (screenshots, emails, appointment records). Be professional and specific. Stopee advises you to keep copies of all correspondence in case you need to escalate to the FCCPC or file a chargeback.
Common cancellation mistakes that cost nigerian users money
It's frustrating when you think you've cancelled, only to discover weeks later that Hers kept charging you. Most cancellation failures happen because users follow the wrong steps or misunderstand what cancellation does. You deserve better, and these mistakes are entirely preventable.
Mistake one: deleting the app and assuming your subscription is cancelled
This is the most common trap. You delete Hers from your phone, see it vanish from your home screen, and feel confident you've cancelled. Then your bank statement arrives and shows a fresh charge. Deleting the app is not cancellation. Apple and Google do not connect app deletion to subscription cancellation-they are completely separate actions. You must explicitly cancel your subscription through Apple Settings or Google Play Store, not by deleting the app.
Mistake two: cancelling inside the hers app instead of through your platform
Some Hers users find a "Cancel Subscription" button inside the app itself and tap it, believing they've cancelled. They haven't. If you subscribed through Apple App Store or Google Play Store, only those platforms can cancel your subscription. A cancellation button inside the Hers app might delete your account or change your settings, but it does not stop Apple or Google from charging you. Always cancel through your payment platform, not the service app.
Mistake three: ignoring your renewal date and cancelling too late
Your billing date passes, Hers charges you, and then you decide to cancel. By that point, you've already paid for another full month or year. Cancellation prevents future charges but does not refund the charge that just posted. Stopee recommends you plan your cancellation for at least one day before your renewal date. Check your confirmation email for your exact renewal date, then cancel at least 48 hours earlier to be safe.
Mistake four: not verifying your cancellation through the platform
You complete the cancellation steps, but you don't double-check that Hers actually appears as "Expired" or "Cancelled" in your App Store or Google Play subscriptions list. Days later, you discover the cancellation didn't go through-maybe due to a connection error, maybe because you closed the app too early. Always verify by returning to Manage Subscriptions or Payments and subscriptions and confirming Hers shows an "Expired" label. This takes 30 seconds and prevents costly mistakes.
Your post-cancellation checklist for nigerian hers users
After you cancel, follow this checklist to protect yourself and ensure the cancellation sticks.
Immediate actions (today)
- Complete the cancellation steps above for your platform (Apple or Google).
- Take a screenshot of the cancellation confirmation page.
- Return to Manage Subscriptions or Payments and subscriptions and verify Hers shows as "Expired" or "Cancelled."
- Take another screenshot of this verification.
- Save both screenshots to your email or cloud storage.
Within 24 hours
- Check your email for a confirmation message from Apple, Google, or Hers.
- Note the exact date your access ends (usually on your next renewal date).
- Mark that date in your phone's calendar with a reminder to verify access is gone on that date.
On your access end date
- Open the Hers app and attempt to use a premium feature to confirm access has ended.
- Verify that no new charge appears on your bank statement or credit card.
- If you still have access or a charge appears, contact Hers Support immediately with your screenshots and order numbers.
One month after cancellation
- Review your bank and credit card statements to confirm no Hers charges appear.
- If an unauthorized charge appears, contact your bank immediately and file a chargeback claim.
- Keep all documentation (screenshots, emails, confirmation numbers) in case you need to escalate to the FCCPC.
How to escalate if hers refuses to cancel or keeps charging you
Most cancellations complete smoothly, but if Hers ignores your request or charges you after you cancelled, you have legal remedies in Nigeria.
Document everything and contact hers support
Send a formal email to Hers Support (or through their contact form) stating your cancellation request. Include your order number, the exact date you cancelled, screenshots of your cancellation confirmation, and proof from your platform that the subscription shows as expired. Demand that Hers confirm your cancellation and explain any charges that posted after your requested cancellation date. Hers must respond within a reasonable timeframe-typically 7-14 days under Nigerian consumer protection guidelines.
Request a chargeback through your bank if hers won't refund
If Hers keeps charging you after you cancelled and refuses to refund, contact your Nigerian bank and explain the situation. Ask them to file a chargeback or dispute claim. Provide your bank with your screenshots, cancellation confirmations, and the dates of unauthorized charges. Your bank will investigate and force Hers (or Apple/Google) to refund you. Chargebacks typically take 30-60 days to resolve but are very effective.
File a complaint with nigeria's federal competition and consumer protection commission
If Hers refuses to cancel or refund despite your repeated requests, you can file a formal complaint with the FCCPC. The FCCPC investigates consumer violations and can compel companies to refund consumers and pay penalties. You'll need documentation: your cancellation attempts, screenshots, emails, and proof of unauthorized charges. Stopee advises you to exhaust direct contact with Hers first, then escalate to the FCCPC if they ignore you. The FCCPC takes telehealth billing violations seriously and has forced refunds in similar cases.
Summary: your hers cancellation action plan
Cancelling Hers is straightforward if you follow the right steps on the correct platform. You do not cancel inside the Hers app-you cancel through Apple Settings or Google Play Store. You must verify the cancellation afterward by checking that Hers shows as "Expired" in your subscriptions list. Access continues through your renewal date, but future charges stop immediately. Refunds for unused days are not guaranteed, but Nigerian law gives you leverage to demand refunds if Hers provided defective service. If Hers refuses to cancel or charges you after you've cancelled, you can request a chargeback or escalate to the FCCPC.
| Platform | Cancellation route | Verification step | Refund odds |
|---|---|---|---|
| Apple App Store (iOS) | Settings > Subscriptions > Hers > Cancel | Check "Expired" label in Manage Subscriptions | Better within 14 days |
| Google Play Store (Android) | Play Store > Manage Subscriptions > Hers > Cancel | Check "Cancelled" status in Manage Subscriptions | Better within 48 hours |
| Direct (Hers app or website) | Contact Hers Support directly | Await email confirmation from Hers | Depends on service quality |
| Billing dispute (if refused) | File chargeback with your Nigerian bank | Bank confirms dispute resolution | High if unauthorized charges proved |
| Legal escalation (if ignored) | File complaint with FCCPC | FCCPC notifies you of investigation outcome | High if company violated consumer law |
Contact hers and the FCCPC if you need further help
If you cannot cancel through your normal platform or if Hers ignores your cancellation request, you have contact options in Nigeria. Hers maintains no physical office listed specifically for Nigeria, but you can reach them through their website's general support contact form or email (typically support@hers.com or a region-specific address listed on their site). Keep records of your outreach and response times.
For official escalation, contact the Federal Competition and Consumer Protection Commission:
- Website: www.fccpc.gov.ng
- Email: complaints@fccpc.gov.ng
- Phone: +234 (0) 1 419 7000 (Lagos)
- Address: FCCPC Head Office, Secretariat, Abuja, Nigeria
When filing an FCCPC complaint, include your full name, contact details, order numbers, cancellation evidence, and a timeline of your attempts to resolve the issue with Hers. The FCCPC accepts online complaints through their website and investigates on your behalf.
Final thoughts: empowerment through clarity
Hers cancellation frustrates users because platforms deliberately obscure the process-they want you to give up and keep paying. You now have clear, step-by-step instructions for cancelling on your platform, protecting yourself legally, and escalating if Hers refuses to comply. Stopee has helped thousands of consumers cancel unwanted subscriptions by cutting through corporate confusion and dark patterns. Your cancellation is your right, and Nigerian law backs you. Follow the steps above, verify your cancellation, monitor your billing, and escalate through your bank or the FCCPC if Hers ignores you. You deserve straightforward cancellation, and with this guide, you have the power to achieve it.