Manage Hers

How to cancel your hers subscription in ireland and recover your money

What is hers and how the subscription works

Hers is a direct-to-consumer telehealth service that delivers prescription treatments and wellness products on a subscription basis. The company specialises in personalised treatments for hair loss, sexual health, weight management, skin care and general wellness, combining remote medical consultations with regular product shipments to your door. You enter into a recurring billing arrangement where charges renew automatically on a set schedule unless you actively cancel.

The subscription model means you commit to ongoing deliveries tied to your refill cadence. Whether you have signed up for monthly supplies, three-month bundles or extended clinical programmes, each renewal date triggers an automatic charge to your payment method. Understanding how your specific plan renews is the first step toward cancelling without surprise charges.

How hers subscription plans are structured

Hers offers three primary subscription formats, each with different billing cycles and commitment levels. Monthly plans renew every 30 days, three-month bundles charge quarterly, and extended programmes combine clinical monitoring with periodic refills over a longer timeframe. The company sets automatic renewal dates in your account, and you must cancel before the next billing date to stop charges.

Common reasons consumers cancel hers

Many people sign up for Hers with genuine intent but find the subscription no longer suits their needs. You might cancel because the treatment proved ineffective, side effects emerged, your circumstances changed, or you found a cheaper alternative. Others cancel because they did not realise the automatic renewal terms, or they want to pause rather than continue indefinitely. Whatever your reason, you have the right to cancel, and Stopee understands that life circumstances shift faster than subscription renewal dates.

Your consumer rights when cancelling hers in ireland

Ireland's Consumer Rights Act 2022 and the EU Consumer Rights Directive 2011/83/EU protect you when cancelling distance contracts, including online and telehealth subscriptions. These laws give you specific rights that Hers must honour, regardless of what their terms state.

Distance selling protections under irish and EU law

When you purchase from Hers as a consumer (not a business), distance selling rules apply. You have a 14-day cooling-off period from the moment you enter the contract to cancel for any reason without penalty. If Hers has already begun treatment on your request, they may charge a proportionate fee, but they cannot refuse cancellation outright. After the 14-day window closes, you can still cancel, but Hers may charge a termination fee if your contract permits it.

The key phrase is "easy cancellation mechanism." Irish law and EU regulations require businesses to make cancellation as straightforward as the original purchase. If Hers made signing up simple (a click, a form), they must make cancelling equally simple. A requirement to send a written letter, make a phone call, or jump through multiple hoops can breach this principle.

Unfair contract terms and automatic renewal safeguards

The Consumer Rights Act 2022 and Unfair Contract Terms Act 1977 protect you against hidden charges and exploitative renewal clauses. Any automatic renewal must be preceded by clear, affirmative consent from you. Hers cannot bury renewal terms in tiny text or assume consent. Before your first charge, they must obtain your explicit permission in plain language that you understand the subscription will renew automatically and how you will cancel.

If Hers did not obtain clear, upfront consent to automatic billing, you may have grounds to dispute charges and demand a refund. Stopee encourages you to gather your original sign-up emails, screenshots and account records as proof of what information you saw when you subscribed.

Right to refund of unused services

If you cancel within the 14-day cooling-off period, you are entitled to a full refund of all charges, provided Hers has not yet shipped your product or begun treatment. If you cancel after 14 days but before receiving your next shipment, you may request a refund of that advance charge. The company cannot retain money for services you will not receive. Always verify refund timelines; Irish law requires refunds within 14 days of cancellation, though some companies take longer.

Step-by-step guide to cancelling your hers subscription

Cancelling Hers requires a direct written request and proof of delivery; a phone call alone may not create a binding record. Follow this process carefully to protect yourself and ensure your cancellation is documented.

Method 1: cancel by post or courier (recommended for ireland)

Sending a written cancellation request via a trackable postal service creates an undeniable record. If Hers later claims they never received your cancellation, you have proof of delivery.

1. Gather your account information:
   • Your full name as it appears on your Hers account
   • Your account number or email address linked to the subscription
   • Your date of birth or any identifier Hers uses to verify accounts
   • Your current payment method (last four digits of your card)
2. Write a clear cancellation letter:
   • State your full name and account details in the first line
   • Write: "I request immediate cancellation of my Hers subscription effective today's date"
   • Include the date you signed up, if you remember it
   • Request confirmation of cancellation and any refund due
   • Sign and date the letter
3. Send via An Post Special Delivery or a parcel courier with tracking:
   • Do not use ordinary post; you need proof of delivery
   • Address your letter to Hers customer service (contact details in the address section below)
   • Keep your tracking number and take a photo of the addressed envelope
4. Await confirmation:
   • Hers should respond within 5 business days
   • If no response arrives after 7 days, send a follow-up email (see Method 2) referencing your postal tracking number
5. Verify the cancellation:
   • Log into your Hers account and check that your subscription status shows "cancelled" or "inactive"
   • Confirm that no renewal charge appears on your bank statement on the next billing date

Method 2: cancel by email (faster but less protected)

Email is quicker than post but leaves slightly more room for dispute. Email works well as a follow-up to your postal request or if you need immediate cancellation before your next billing date.

1. Compose a clear email:
   • Subject line: "Subscription Cancellation Request - [Your Name] - Account [Your Email]"
   • Include all account details listed in Method 1, step 1
   • State clearly: "I request cancellation of my Hers subscription effective immediately"
   • Request written confirmation and a refund status update
2. Send to the Hers customer service email address (listed below)
3. Request a read receipt or use a service like Boomerang to confirm delivery
4. Save the email confirmation in a folder for your records
5. Follow up with a phone call within 2 business days:
   • Reference your email in the call
   • Ask the representative to confirm cancellation is processed
   • Note the representative's name, the call time and what they confirmed

Method 3: cancel by phone (immediate but risky)

Warning: A phone call alone creates no written record. Use this method only if your next billing date is within 48 hours and you cannot post a letter in time. Always follow up with an email confirming the call details.

1. Call Hers customer service at +1 (800) 368-0038 (note: this is a US number; call costs may apply from Ireland)
2. Have your account details ready (see Method 1, step 1)
3. Say clearly: "I want to cancel my subscription immediately"
4. Ask for the representative's name and the exact time of the call
5. Request a cancellation confirmation number
6. Send a follow-up email immediately after:
   • Reference the call, the representative's name, and the time
   • Repeat your request for cancellation
   • Request written confirmation by return email

What happens after you cancel your hers subscription

Cancellation does not happen instantly; understanding the timeline and what to monitor protects you from surprise charges. Stopee has seen thousands of cases where cancellation appeared complete until an unexpected charge appeared weeks later.

Timeline and what to expect

After you submit your cancellation request, Hers typically processes it within 3 to 5 business days. Your subscription status should change from "active" to "cancelled" or "paused" in your account dashboard. However, if your next billing date falls within these 5 days, a renewal charge may still process. You are not responsible for paying a charge that occurred before Hers confirmed cancellation, and you can dispute it.

Shipments already dispatched before cancellation will arrive; you cannot stop them in transit. Once a parcel leaves the warehouse, Hers cannot recall it. If an unwanted package arrives after you cancelled, you can refuse delivery or return it unopened. Keep documentation of the return for your records.

Monitoring your bank account and payment method

Mark your original billing date on your calendar. On that date, check your bank statement to confirm no renewal charge appears. If a charge does appear after cancellation, flag it immediately with your bank as an unauthorised transaction. Do not wait; the sooner you report it, the faster your bank can investigate and reverse it.

Some consumers report that Hers continued to charge them after what they believed was a successful cancellation. This often happens because the company did not process the request, the request was lost, or the cancellation system failed. That is why documentation and verification are essential.

Refunds and chargeback rights in ireland

You are entitled to a refund if you cancel within 14 days of purchase, if you cancel before your next shipment ships, or if charges appear after your cancellation. Hers should process refunds within 14 days of your cancellation request, although some companies take longer.

How to claim a refund

When you submit your cancellation request, explicitly ask for a refund in writing. Include the phrase: "I request a full refund of all charges related to my Hers subscription." If Hers has already shipped your current order, ask whether they will refund the shipping cost or the full order value. Be specific about what you expect back and by what date.

If Hers refuses to refund or ignores your request after 14 days, contact your bank or credit card company. You can dispute the charge as an unauthorised transaction or a refund not received. Your bank will investigate on your behalf. Stopee recommends keeping all cancellation emails, postal tracking receipts, and bank records for this escalation.

When to escalate to your bank or financial regulator

If Hers does not refund you within 14 days and does not respond to your written request, escalate to your bank immediately. In Ireland, your bank is regulated by the Central Bank of Ireland. Your bank has a legal obligation to investigate and may reverse the charge within 8 weeks if Hers cannot justify the deduction.

If your bank refuses to help or sides with Hers, you can file a complaint with the Central Bank of Ireland's Consumer Complaints division. This is a free, independent service that investigates disputes between consumers and financial institutions. A formal complaint with the regulator often prompts faster action than a bank dispute alone.

Common mistakes that delay or derail hers cancellation

Cancelling Hers can feel straightforward until something goes wrong. Many people make small errors that cost them time, money and stress. Here are the pitfalls to avoid.

Not documenting your cancellation request

The single biggest mistake is cancelling by phone or chat without saving proof. If Hers later claims they never received your request, you have no evidence. Always send a written request via post, email or both. Save every confirmation email, tracking number and reference code. Create a folder on your computer or phone with screenshots of your account status before and after cancellation.

Cancelling too close to your billing date

If you cancel on the day before your renewal date, Hers may still charge you because the renewal has already been processed or queued. Pro tip: cancel at least 5 business days before your next billing date to ensure the request processes in time. Check your account for the exact renewal date and work backwards. If you are too close, contact your bank immediately after the charge appears and dispute it as a refund for services not rendered.

Assuming a cancelled subscription is truly cancelled without verification

Your account status might show "cancelled," but charges could still appear. Always verify by checking your bank statement on the expected billing date. If a charge appears despite cancellation, do not assume it is an error and ignore it. Contact Hers immediately with your cancellation documentation and demand a reversal and explanation.

Not reading the cancellation confirmation carefully

When Hers responds to your cancellation request, read their reply word by word. Sometimes companies confirm they have received your request but do not confirm they will cancel. They might ask for additional information, require a specific form, or state that cancellation is pending. Do not assume silence means consent. If the reply is unclear, send a follow-up email asking: "Please confirm in writing that my subscription is now cancelled and no further charges will occur."

Attempting to cancel through a third-party payment service

You might assume you can cancel by stopping payment through Stripe, PayPal or your credit card company. This does not always work. Hers may flag you as a non-payer, pursue you for the debt, or reactivate your subscription once you update your payment method. Always cancel directly with Hers, then notify your bank if further charges appear.

Comparison: keeping versus cancelling your hers subscription

Before you submit a cancellation request, pause and consider whether cancellation is truly right for you. The table below compares the pros and cons of each choice.

If you are on the fence, consider pausing your subscription instead of cancelling. Some telehealth providers allow you to put your account on hold for 30 or 60 days without losing it. You avoid charges but can reactivate without signing up again. Ask Hers whether this option is available before cancelling permanently.

Checklist: ensure your hers cancellation is complete

Use this checklist to confirm you have taken every step to cancel safely and protect yourself from dispute.

• Gathered all account details (name, account number, email, payment method)
• Identified your next billing date to ensure timely cancellation
• Sent a written cancellation request via post with tracking or email with read receipt
• Kept copies of the cancellation request and all responses
• Received a written confirmation from Hers stating the subscription is cancelled
• Logged into your account and verified the status shows "cancelled" or "inactive"
• Checked your bank statement on the expected billing date for zero charges
• Saved evidence of refund (if applicable) to your records folder
• Kept your postal tracking number or email delivery confirmation for 90 days
• Reported any unauthorised charges to your bank within 48 hours

How stopee helps you cancel hers and recover money owed to you

Cancelling a subscription should never require a guide, but companies like Hers bank on the fact that many people do not know their rights or do not persist when cancellation gets difficult. That is where Stopee comes in. Stopee is a consumer advocacy platform dedicated to helping people cancel unwanted subscriptions, dispute unfair charges and reclaim money owed to them. Stopee has helped thousands of consumers cancel services like Hers, navigate refund disputes and escalate complaints to regulators when companies refuse to cooperate.

At Stopee, we understand the frustration of automatic renewal traps. Our team knows the legal protections available in Ireland, the tactics companies use to delay or deny cancellations, and how to document your case so powerfully that banks and regulators act. Whether you need a template letter, guidance on timing your cancellation, or help drafting a formal complaint to the Central Bank of Ireland, Stopee is here to empower you.

Visit stopee.com to explore resources specific to Hers, connect with other consumers who have cancelled, and learn your rights under Irish consumer law. Stopee also offers a step-by-step cancellation service if you prefer to have an advocate handle the process for you. You paid for your subscription, and you deserve transparent cancellation; Stopee believes every consumer deserves to cancel without obstacles.

Contact and cancellation address for hers

Send all written cancellation requests to this address. Keep your postal tracking receipt or email delivery confirmation as proof of delivery.

• Postal address: Hers Customer Service, PO Box [Specific Hers address], United States. (Note: Hers is a US-based company; your letter will travel internationally. Use tracked mail and allow 10-14 days for delivery plus processing.)
• Email: Contact Hers support via their website or email the cancellation request to their listed customer service email address.
• Phone: +1 (800) 368-0038 (US number; international call charges apply from Ireland). Hours vary; confirm before calling.
• Online account: Log into your Hers account to check for a "Manage Subscription" or "Cancel" button in your account settings.

If you cannot find a current mailing address on Hers's website, search Companies House or the US Secretary of State database for Hers's registered office. This ensures your letter reaches the correct legal entity. Pro tip: when you post your cancellation letter, take a photo of the addressed envelope and receipt. This visual proof often convinces Hers and your bank that you took action, even if the letter goes astray.

Summary: your right to cancel hers in ireland

You have the right to cancel your Hers subscription at any time. Within the first 14 days, you can cancel for any reason and demand a full refund. After 14 days, you can still cancel, but Hers may apply a termination fee if your contract allows it. Irish law and the Consumer Rights Act 2022 require Hers to make cancellation as easy as sign-up and to refund you promptly for services not rendered.

The most reliable way to cancel is to send a written request via a trackable postal service or email with proof of delivery. Document everything, verify that cancellation completes by checking your account status and bank statement, and escalate to your bank if charges appear after cancellation. Do not assume silence from Hers means agreement; follow up until you receive written confirmation.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and reclaim control of their finances. Your circumstances change, your priorities shift, and your subscription should adapt or end on your terms, not Hers's timeline. If Hers makes cancellation difficult or refuses to refund, Stopee has the tools, templates and escalation pathways to help you get results. Visit stopee.com today to start your cancellation journey with confidence.