Manage Hers

How to cancel hers in the UAE: your step-by-step guide to stopping payments and claiming your consumer rights

What hers offers and why you might want to cancel

Hers is an online women's health platform that delivers prescription treatments, medication kits, and clinical support through a subscription model. The service covers weight management, hair loss, skin care, and other wellness conditions via app-based consultations and recurring medication shipments.

Whether you've completed your treatment, found a better alternative, or simply want to pause your subscription, canceling Hers doesn't have to be complicated. At Stopee, we help thousands of consumers navigate cancellations with confidence and clarity.

Types of subscriptions you might have

Your Hers subscription could be active through three different channels: the iOS App Store, Google Play Store, or the Hers website directly. Each channel has its own cancellation process, and deleting the app or closing your account will not automatically stop your payments. This is a critical detail many users miss, so we'll walk you through every option.

Your consumer rights under UAE law

As a consumer in the UAE, you're protected by federal legislation that gives you specific rights when canceling digital services. Understanding these rights is your strongest leverage if Hers resists your cancellation request.

Withdrawal and cooling-off rights

Under UAE law (specifically the Federal Decree-Law on Modern Technology-Based Trade), you generally have the right to withdraw from digital service contracts within at least 14 days of purchase in many cases. This means if you subscribed fewer than 14 days ago, you may have grounds to request a full refund even if Hers claims their standard policy doesn't allow it.

Additionally, if services are not delivered as described, arrive late, or are defective, UAE consumer protection law requires refunds or compensation. These rules override Hers' blanket no-refund policy in certain situations.

When to cite consumer law

If Hers refuses your refund request after cancellation, reference the Federal Decree-Law on Modern Technology-Based Trade and cite your 14-day withdrawal window or the "not as described" clause. If they still decline, escalate to the UAE Ministry of Economy or your local consumer protection authority. Stopee recommends keeping copies of all cancellation and refund correspondence for your records.

How to cancel hers: methods by platform

Your cancellation pathway depends entirely on where you subscribed. Below, you'll find precise step-by-step instructions for each channel, along with insider warnings that will save you time and frustration.

Cancel via the hers app on iOS

If you subscribed through the Apple App Store, you must cancel through the App Store itself. Canceling in the Hers app alone will not stop your payments.

1. Open the Hers app on your iPhone or iPad.
   • Go to your Profile (usually a person icon at the bottom right).
   • Tap Settings.
   • Select Manage Premium Subscription.
   • Tap Cancel Premium Subscription and confirm.
2. Alternatively, cancel directly through the App Store.
   • Open the App Store app.
   • Tap your account icon (top-right corner).
   • Select Subscriptions.
   • Find and tap Hers.
   • Tap Cancel Subscription and confirm your choice.
3. Confirm your cancellation email arrives within minutes.
   • Check your inbox (and spam folder) for confirmation.
   • You'll retain access until the end of your current billing period.

Pro tip: Apple will often offer a discount to keep you subscribed. Decline unless you genuinely want to stay. Warning: Simply deleting the Hers app from your phone will not cancel your subscription; your charges will continue.

Cancel via google play store on android

Android users subscribed through Google Play must cancel via the Play Store app or website. Closing the Hers account will not stop your recurring charges.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon (top-right corner).
   • Select Manage subscriptions or Payments and subscriptions (wording varies by device).
2. Find Hers in your active subscriptions list.
   • Tap on it to open the subscription details.
   • Tap Cancel subscription.
   • Select your reason for cancellation (optional, but helpful feedback).
   • Confirm cancellation by tapping the final confirmation button.
3. Verify cancellation via email.
   • You'll receive a confirmation email within 24 hours.
   • Service remains active through the end of your paid period.

Pro tip: Google Play offers a refund window of up to 48 hours after purchase on some subscriptions. If you're within this window, tap Request a refund instead of simply canceling. Warning: Deleting the Hers app or closing your account does not cancel Play Store subscriptions; recurring charges will continue.

Cancel on the hers website

If you subscribed directly through forhers.com or hers.com without using an app store, this is your cancellation method.

1. Visit the Hers website and log into your account.
   • Use your registered email and password.
   • If you've forgotten your credentials, use the "Forgot password" link.
2. Navigate to your subscription settings.
   • Go to Subscriptions or Manage subscriptions (usually in account settings or a sidebar menu).
   • Look for the active Hers subscription.
3. Select your subscription and tap Get Help or Cancel Subscription.
   • Follow the prompts to confirm cancellation.
   • Note any cancellation deadline shown (typically at least two days before your renewal date).
4. Confirm cancellation by email.
   • You'll receive confirmation within a few hours.
   • Access continues through the end of your current billing cycle.

Pro tip: Cancel at least two to three days before your renewal date to avoid being charged for another cycle. Warning: Web-based subscriptions automatically renew unless you cancel before the renewal date. Set a calendar reminder for two days before renewal to ensure timely action.

What happens immediately after you cancel

Canceling Hers can feel uncertain, but knowing what to expect removes the anxiety. Here's exactly what changes and what stays the same.

Your access timeline

You do not lose access immediately upon cancellation. Instead, Hers honors your already-paid subscription period. If you cancel on day 15 of a 30-day cycle, you keep full access for 15 more days. On day 31, your account access ends and no further charges are applied.

This applies across all platforms: App Store, Google Play, and the Hers website. You won't be locked out mid-month.

Automatic renewals and billing

Once cancellation is confirmed through the correct channel, automatic renewal stops entirely. No future charges will appear on your payment method. However, if you cancel through the wrong platform (for example, the website when you subscribed via App Store), your subscription will continue renewing.

Stopee recommends checking your payment method's subscription list one week after cancellation to verify no pending charges exist.

Your medical records and account data

Hers retains your medical history and prescription records according to their data retention policy, even after cancellation. If you want your data exported or permanently deleted, contact Hers support directly at support@forhers.com or use their in-app support chat. Provide your request in writing and keep copies.

Will you get a refund when you cancel?

The refund question is where Hers' policy and your legal rights can diverge significantly. Understanding the difference could save you money.

Hers' standard refund policy

Hers' published policy states that refunds are not provided for unused days within a billing cycle. If you cancel with 20 days remaining in your monthly subscription, Hers will not refund those unused 20 days. Refunds are only offered on a case-by-case basis at the company's discretion, which means they rarely happen automatically.

Your legal refund rights under UAE law

Here's where consumer protection law strengthens your position. Even if Hers declines, you may still be entitled to a refund under UAE consumer legislation:

• Within 14 days of purchase: You have the right to withdraw from the contract and receive a refund, regardless of Hers' policy.
• Service not delivered as described: If Hers failed to deliver the promised treatment, sent defective medication, or failed to provide timely support, refund eligibility applies.
• Late or incomplete delivery: If shipments arrived significantly late or prescriptions were incomplete, UAE law supports refund claims.
• Technical failures: If the app was unusable or consultations couldn't occur due to platform issues, you may have grounds for a refund or credit.

How to request a refund

First, attempt a direct refund request to Hers at support@forhers.com. Write a clear, factual email explaining your reason for cancellation and the specific date you canceled. Reference your invoice number and the billing amount. Keep the email concise and professional.

If Hers declines within 5 business days, or doesn't respond, escalate by citing UAE consumer law. State that you're invoking your 14-day withdrawal right (if applicable) or citing the "not as described" clause. Send this via registered email or through your bank's dispute process.

If Hers still refuses, file a complaint with the UAE Ministry of Economy or your local consumer protection authority. Stopee has helped countless consumers recover refunds through formal channels when companies initially declined.

Hers pricing and plan options

Understanding what you're paying for helps you make informed decisions about whether to cancel or adjust your plan.

Common mistakes people make when canceling hers

Canceling a health subscription can feel overwhelming, especially when your account holds sensitive medical information. We understand the hesitation, but knowing these pitfalls will protect you.

Mistake 1: canceling in the app instead of the app store

The most frequent error is tapping "cancel" within the Hers app itself and assuming you're done. The Hers app does not control your subscription; the App Store or Google Play does. Charges will continue regardless of what you do inside the app.

Solution: Always cancel through the payment platform where you originally subscribed. If unsure, cancel through both locations to be safe.

Mistake 2: deleting the app without canceling the subscription

Out of sight, out of mind-but out of the app does not mean out of your billing cycle. Deleting Hers from your phone is not a cancellation method. Your subscription and charges persist in the background.

Solution: Uninstall the app only after you've received cancellation confirmation from the relevant app store.

Mistake 3: missing the renewal date

Web-based Hers subscriptions renew automatically every month (or every quarter, depending on your plan). If you miss the cancellation deadline by even one day, you'll be charged for another full cycle.

Solution: Set a phone alarm for two to three days before your next billing date. This buffer gives you time to cancel without rushing.

Mistake 4: not requesting a refund when you're entitled to one

Many users accept Hers' "no refund" statement without challenging it. Under UAE law, you may have clear refund rights they're not volunteering.

Solution: If you canceled within 14 days of purchase or if the service was defective, send a written refund request citing UAE consumer law. Stopee recommends framing it as a legal right, not a favor.

Mistake 5: ignoring confirmation emails

Cancellation confirmation emails are your proof. Without them, you have no documentation if Hers incorrectly charges you later.

Solution: Save all cancellation and confirmation emails to a folder. Take screenshots as backup. These are your evidence if a dispute arises.

Cancellation checklist for hers

Use this checklist to ensure you've completed every step correctly and protected yourself from surprise charges.

• Identify where you subscribed (App Store, Google Play, or Hers website).
• Note your current renewal date and billing cycle length.
• Cancel through the correct payment platform (not the Hers app itself).
• Receive and save cancellation confirmation emails.
• Check your payment method's subscription list after one week to confirm no renewal is pending.
• If entitled to a refund, send a written request to support@forhers.com within 7 days of cancellation.
• Request data export or deletion if you want your medical records removed.
• Set a calendar reminder for your final access date so you can transition to another service if needed.
• Keep copies of all correspondence and receipts for your records.

Should you cancel or pause your hers subscription?

Before you finalize cancellation, consider whether pausing might better suit your needs. Many health treatments benefit from temporary breaks rather than permanent stops.

Reasons to cancel immediately

Cancel Hers if you're switching to a competitor service, completed your treatment plan and see no ongoing benefit, experienced poor customer service or medication quality issues, or can no longer afford the monthly commitment.

Reasons to pause instead

If you're taking a short break (e.g., traveling for two months), or you're unsure whether you'll need the service again, contact Hers support to explore pause options. Some subscriptions can be suspended temporarily rather than canceled outright, preserving your account and medical history without charges.

Hers' contact information for cancellation support

If you encounter technical issues or need human assistance during cancellation, Hers provides multiple support channels.

• Email: support@forhers.com - best for formal cancellation requests and refund appeals.
• Phone: 1-800-368-0038 - for real-time guidance (note: this US number may have regional restrictions from the UAE; expect potential delays).
• In-app support: Open the Hers app, go to Settings, and select Help or Contact Support for chat-based assistance.
• Hers support portal: Visit support.weareher.com for knowledge base articles and ticket submission.

When contacting support, have your account email, subscription type, and billing date ready. Request a confirmation number for your record.

Your path forward: taking control of your subscriptions

Canceling Hers doesn't have to involve guesswork, surprise charges, or lost refunds. You have clear rights under UAE consumer law, multiple cancellation pathways depending on your subscription type, and the legal standing to request refunds in specific situations.

The key is knowing your options, following the correct platform-specific steps, and documenting everything. Stopee has helped thousands of consumers cancel health subscriptions with confidence, recover refunds they thought were lost, and avoid the dark patterns that keep subscriptions alive long after they should have ended.

If Hers resists your cancellation or refuses a refund you're entitled to, escalate to the UAE Ministry of Economy or file a formal complaint. You are the customer in control here, not the company.

Whether you're ready to cancel today or simply want to understand your options, Stopee is here to guide you through every step. Your financial security and consumer rights matter.