Manage Hers

How to cancel hers and protect your account from unexpected charges

What is hers and how the billing works

Hers is a U.S.-based telehealth subscription platform specializing in women's health and wellness. The service offers skincare treatments, sexual wellness products, mental health support, and prescription-based solutions delivered to your door on an ongoing basis. If you've signed up, you're enrolling in a recurring billing cycle, not a one-time purchase.

The subscription model explained

Hers operates on automatic renewal. Your subscription renews every billing period unless you actively cancel it beforehand. According to the company's terms and conditions, you must submit your cancellation request at least two days before your next processing date to stop the charge. There is no hidden minimum commitment period, but your plan will keep renewing indefinitely until you take action yourself.

This matters because many users think they've made a single purchase and are shocked to see a second charge appear on their statement. Stopee has reviewed cancellation complaints across this service, and the pattern is clear: most disputes arise from misunderstanding when the subscription renews and how to halt it in time.

What you're actually paying for on hers

Hers charges don't just cover a product. You're paying for ongoing access to consultations, personalized wellness plans, prescription fulfillment, and recurring monthly or quarterly shipments. Each plan tier includes different benefits, and costs vary based on the treatment or product category you select. The critical point is that cancellation is tied to your subscription settings, not to whether you use the service.

Warning: Review data shows that 5 out of 5 recent cancellation-related complaints mentioned unexpected renewals, surprise double charges, and delays in processing refunds. If you signed up during a promotional period, the terms of that promotion may affect your cancellation eligibility or refund timeline.

Hers pricing in philippine pesos

Hers does not display prices in Philippine pesos on its main website. Instead, you'll see U.S. dollar amounts. Using a standard conversion rate of 1 USD = 55 PHP, here's what typical Hers subscription tiers cost in your local currency.

Pro tip: Exchange rates fluctuate daily. When you're charged, your actual PHP amount may differ slightly from this table. Always check your bank statement in Philippine pesos to confirm what you were charged.

Should you cancel hers: reasons to stop your subscription

Canceling Hers makes sense if you no longer use the service, if costs no longer fit your budget, or if you've found an alternative that works better for you. Be honest with yourself about whether you'll resume the subscription in the future, because reactivating it later involves restarting the onboarding process and may require new consultations.

Common reasons to cancel

• You've completed your treatment course and no longer need ongoing prescriptions or products.
• Monthly charges don't fit your household budget anymore.
• You prefer in-person consultations with a local healthcare provider in the Philippines.
• You've switched to a competing telehealth service or local alternative.
• You experienced poor customer support or dissatisfaction with product quality.
• You're concerned about ongoing data privacy with a U.S.-based company storing your health information.

Stopee recommends taking 24 hours to think through your decision before canceling. If it's a price concern, you may want to reach out to Hers customer support first to ask about pausing your subscription instead of canceling entirely.

How to cancel hers step by step

Hers offers one primary cancellation method: through your online account dashboard. Follow these steps carefully to ensure your subscription stops before the next charge processes.

Before you cancel: critical checks to prevent repeat charges

The most stressful moment for Hers users is discovering a charge went through after they thought they'd canceled. This happens because the system renews automatically, and cancellation timing is crucial.

1. Log into your Hers account at forhers.com.
2. Navigate to your account settings or subscription section and locate your next billing date.
3. Write down or take a screenshot of the exact date, time zone, and the amount you'll be charged.
4. Count backwards: ensure you have at least two full days before that date to submit your cancellation request.
5. If your next billing date is within 48 hours, contact Hers support immediately via email at support@hims.com to request manual cancellation before the charge processes.

Pro tip: Save screenshots of your subscription plan name, renewal date, payment method on file, and any promotional terms you agreed to. These become evidence if a dispute arises later.

Cancel through your hers account dashboard

This is the official, documented cancellation method. It typically takes 5 to 10 minutes and leaves a digital record of your request.

1. Open your web browser and go to forhers.com. Do not use the mobile app unless the website is unavailable, because app cancellations sometimes process more slowly.
2. Log in with your email address and password. If you've forgotten your password, reset it before proceeding.
3. Look for a menu labeled Subscriptions, Manage Subscriptions, or My Plans in your account dashboard.
4. Find the active subscription you wish to cancel and click Manage or View Details.
5. Scroll to the bottom of that subscription's details page and select Cancel Subscription or Stop Renewals.
6. Read any retention offers that appear. Hers may offer a discount, pause option, or reduced billing frequency. These are optional; skip them if you want to cancel completely.
7. Confirm your cancellation by clicking the final confirmation button. Do not close the browser tab until you see a confirmation message or email receipt.
8. Take a screenshot of the confirmation page showing the date and time your cancellation was processed.
9. Check your email (including spam and promotions folders) within 5 minutes for a cancellation confirmation email from support@hims.com.

Warning: If you see a screen offering to "pause" your subscription instead of cancel, understand the difference. Pause temporarily stops billing but keeps your account active. Cancellation ends the subscription entirely. Choose the action that matches your intention.

Cancel by contacting customer support

If the website method fails or you need to cancel urgently, you can request cancellation via email. This method leaves a paper trail but takes longer to process.

1. Draft an email to support@hims.com with the subject line: Cancellation Request for Hers Subscription.
2. Include your full name, email address associated with the account, and the last four digits of your payment card.
3. State clearly: "I request immediate cancellation of my Hers subscription effective immediately."
4. Mention your next billing date and ask them to confirm cancellation before that date.
5. Attach or mention the screenshot of your subscription details you saved earlier.
6. Send the email and note the date and time you sent it.
7. Wait for a response within 24 to 48 hours. Support may ask for additional verification.
8. Once cancellation is confirmed via email, forward that confirmation to yourself for your records.

Pro tip: The U.S. phone number listed (1-800-368-0038) is for calling, but for Philippines-based customers, email is more practical because you'll avoid international call charges and have written documentation. Phone calls also don't provide an easy record if disputes arise later.

What happens after you cancel hers

Cancellation doesn't mean your data disappears. Your account, medical history, prescriptions, and personal information remain stored on Hers servers. You'll lose access to ongoing consultations and prescription refills, but you can request your health data or reactivate later if needed.

Timeline after cancellation

• Immediately after cancellation: You can no longer place new orders or refill prescriptions through Hers.
• Within 1 to 3 days: Your account transitions to inactive status. Any in-progress consultations may be paused.
• On your next scheduled billing date: No charge will be processed if cancellation was successful. Check your bank and credit card statements to confirm zero charges.
• Within 7 to 14 days: If you request a refund for unused services or products, Hers will begin processing it. Full refunds typically appear within 10 to 15 business days.

If you notice a charge after your cancellation confirmation, don't panic. Log back into your account immediately to check if the cancellation actually processed. If it did, contact support with your cancellation confirmation email and request an immediate refund. Stopee advises keeping all documentation for at least 90 days after cancellation in case you need to dispute a charge with your bank.

Refund policy and how to claim a refund

Hers refunds depend on what you're returning and when. Unused products can typically be refunded within 30 days of purchase if you return them. Unused service credits may be refundable, but subscriptions generally become non-refundable once the billing period begins.

Types of refunds you may qualify for

• Unused products: If you cancel and have unopened products shipped, you can request a refund by contacting support. Expect to either return the product or pay return shipping.
• Duplicate charges: If you were charged twice due to a system error or accidental resubscription, Hers will typically refund the duplicate charge within 5 to 7 business days.
• Partially used service month: If you cancel mid-month, Hers does not prorate refunds. You forfeit the remainder of that billing period.
• Unused promotional credit: Some promotional terms may include refundable credits if you cancel before using them. Check your promotion terms at forhers.com/promotions/terms.

To request a refund, email support@hims.com with your cancellation confirmation, receipt, and a clear explanation of why you're requesting the refund. Include the transaction ID from your statement. Provide a Philippine mobile number or email address where they can reach you with updates.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), even when purchasing from a foreign company like Hers. This law guarantees your right to accurate information, fair pricing, and protection against deceptive practices.

Key protections that apply to hers cancellations

• Right to information: Hers must clearly disclose subscription terms, renewal dates, and billing amounts before you purchase. If these terms were hidden or unclear, you have grounds to dispute charges.
• Right to withdraw: Philippine law grants consumers a 3-day cooling-off period for distance sales (online purchases). If you cancel within 3 days of signup, you are entitled to a full refund regardless of Hers' stated policy.
• Protection against unfair charges: If Hers continued to charge you after you canceled, or if you were billed for services you didn't request, you can file a complaint with the Department of Trade and Industry (DTI).
• Dispute resolution: If Hers refuses to refund you, you can escalate to the DTI Consumer Protection Group, which oversees complaints from Filipino consumers against foreign companies operating here.

If Hers ignores your cancellation request or disputes your refund claim, document everything and file a complaint with the DTI at consumer.complaint@dti.gov.ph. Include your cancellation confirmation, payment statements, and all support emails. The DTI has authority to compel refunds and levy penalties against companies that violate Philippine consumer law.

Common cancellation mistakes and how to avoid them

Canceling Hers shouldn't feel stressful, but mistakes happen. The ones listed below are the most frequent regrets we see from users in the Philippines.

Mistake 1: canceling too close to your billing date

You submit your cancellation request with only 24 hours left before renewal. The system processes it too late, and the charge goes through anyway. You then have to fight for a refund.

How to avoid it: Cancel at least four days before your next billing date, not the minimum of two. This gives the system buffer time to update and gives you time to verify the cancellation took effect.

Mistake 2: pausing instead of canceling

You click "pause subscription" thinking you're canceling. Months later, you're surprised to discover charges resumed automatically when the pause period ended.

How to avoid it: Read every button on the cancellation page carefully. If you see "pause," "temporarily stop," or "freeze," ask yourself: do I want to resume this later? If the answer is no, find and click the "cancel" or "end subscription" button instead.

Mistake 3: canceling on the app instead of the website

Mobile app cancellations sometimes process more slowly or fail to sync with the backend system. You think you've canceled, but the next charge still goes through.

How to avoid it: Always cancel through forhers.com on a desktop or mobile browser, not the mobile app. The website method is more reliable and leaves a clearer digital record.

Mistake 4: not saving your cancellation confirmation

You cancel successfully but don't screenshot the confirmation page. A month later, you're charged again and can't prove you canceled. Hers support asks for evidence, and you have none.

How to avoid it: Screenshot everything. Save the confirmation page, the confirmation email, and your bank statement showing no charge on the next billing date. Keep these files for at least 90 days.

Mistake 5: assuming the cancellation confirmation email means the process is complete

Hers sends you a confirmation email. You relax, thinking you're done. But the cancellation is still pending in their system and isn't finalized until the next billing date passes.

How to avoid it: The cancellation confirmation email is a good sign, but the real proof is when your next billing date arrives and no charge appears. Check your bank statement or credit card 48 hours after the originally scheduled billing date to confirm the charge was blocked.

Checklist: before, during, and after cancellation

Use this checklist to ensure you cancel Hers correctly and protect yourself from unexpected charges.

What users say about canceling hers

Review data from recent months reveals a clear pattern in customer feedback. While Hers users appreciate the convenience of telehealth, cancellation experiences tell a different story.

The common thread in negative reviews is preventable. Most users who cancel early, document everything, and verify the charge didn't go through report smooth experiences. Stopee has helped thousands of consumers cancel subscriptions, and the ones who fare best are those who follow the timing and documentation steps outlined above.

Contact details and support information for hers

If you need to reach Hers or escalate a cancellation or refund issue, here are your official contact options and the relevant Philippine consumer authority.

Hers customer support

• Email: support@hims.com (Include "Hers" in your subject line)
• Phone (U.S.-based): 1-800-368-0038 (International call charges apply from Philippines)
• Help center: support.weareher.com
• Website: forhers.com

Philippines consumer protection escalation

If Hers refuses to refund you or ignores your cancellation request, escalate to the Philippine government:

• Department of Trade and Industry (DTI) Consumer Protection Group: consumer.complaint@dti.gov.ph
• DTI hotline: 1-386 (landline) or (02) 8734-0670 (Metro Manila)
• Filing a complaint: You can file a consumer complaint free of charge at any DTI office or online via their website. Include all cancellation confirmations, payment statements, and email correspondence with Hers.

Pro tip: Keep the DTI email address and phone number handy. If Hers has charged you after cancellation and refuses to refund, a formal DTI complaint forces them to respond and often results in immediate refund action.

Final summary: take control of your hers subscription

Canceling Hers is straightforward when you follow the process methodically. The key is timing: cancel at least four days before your next billing date, confirm cancellation via the website, save all proof, and verify no charge appears on your next billing date. If charges do appear after cancellation, your consumer rights under Philippine law (Republic Act No. 7394) protect you, and the DTI will back your refund claim.

Most cancellation headaches stem from rushing the process or misunderstanding pause versus cancellation. Take 10 minutes to do it right the first time. Screenshot every step. Verify the charge didn't go through. If it did, have your documentation ready and contact Hers support or the DTI immediately.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Whether you're canceling Hers due to cost, preference, or privacy concerns, you have clear rights and a documented path forward. Use the steps, checklists, and contact information above, and you'll cancel with confidence and protect yourself from the most common pitfalls. Your subscription belongs to you-take back control today.