Manage Hers

How to cancel your hers subscription: step-by-step guide and your rights

What hers is and why cancellation matters

Hers is a telehealth platform designed for women, offering prescription medications and wellness products delivered on a subscription basis. The service combines online medical consultations with recurring medication shipments for weight management, skin care, sexual health, and hair loss treatment. You pay a monthly or multi-month fee, and your subscription automatically renews unless you actively cancel it. That automatic renewal is exactly why so many customers reach out to Stopee seeking clear cancellation guidance.

The subscription model works like this: you start with a telehealth consultation, receive a personalized treatment plan, and then receive regular shipments of medication or products. The convenience appeals to many, but the automatic renewal catches others off guard when unexpected charges appear on their statements.

Subscription pricing and what you actually pay

Hers pricing varies depending on which program you choose, and understanding the cost upfront helps you decide whether the service still fits your needs.

Prices shown reflect publicly announced starting rates, but your actual charge depends on the plan length you select, any upfront payment discounts, and your state's pharmacy regulations. Always check your account before canceling to confirm your current plan cost.

Why customers cancel hers

People cancel for many reasons. Some reach their treatment goals and no longer need ongoing medication. Others find the monthly cost adds up faster than expected, or they want to try a competing service. Some customers report unexpected charges after attempting to cancel, which is the most frustrating trigger for seeking help through Stopee's cancellation resources.

Whatever your reason, you have the right to cancel at any time. Hers is required by federal law to honor your cancellation request without penalty or delay, even if you're still within a contract period.

Your consumer rights and what federal law protects you

Understanding your rights makes cancellation feel less risky and gives you leverage if Hers pushes back.

The federal trade commission act and negative option rules

Hers operates under what the Federal Trade Commission calls a "negative option" business model: you're enrolled in automatic recurring charges unless you take affirmative steps to opt out. The Telehealth Rule and the General Rule on Negative Option Billing (16 CFR Part 429) require that companies like Hers:

• Obtain your express written consent before charging you for the first time
• Clearly disclose all material terms, including the total cost, frequency, and cancellation method, in a way that's easy to find and understand
• Make cancellation at least as easy as signup
• Acknowledge your cancellation request and confirm the date it takes effect
• Process your cancellation request within 30 days

If Hers charges you after you've canceled, or if they make cancellation deliberately hard to find, they're violating federal law. Stopee's resources help you document these violations and escalate to the right authority.

State-level protections and your bank's role

Many states, including California, New York, and Illinois, have stricter subscription cancellation laws than federal rules. If you live in any of these states, you have additional protections that require Hers to provide a simple, prominent cancellation mechanism and to send you reminders before charging you.

Your bank or credit card issuer also protects you. If Hers charges you after you've canceled, you can file a dispute (called a "chargeback" or "transaction dispute") with your card company. Document your cancellation attempt-screenshots, emails, confirmation numbers-and submit them with your dispute. Most card companies will reverse the charge within 30 to 60 days.

How to cancel your hers subscription: methods and step-by-step instructions

You have three reliable ways to cancel your Hers subscription, and Stopee recommends using the method that leaves you the most documented proof of your request.

Method 1: cancel through your hers account dashboard

This is the fastest method and gives you an instant on-screen confirmation. Follow these steps exactly.

1. Go to hers.com and log in with your username and password
   • If you don't remember your password, click "Forgot password?" and reset it before proceeding
2. Click on Account in the top navigation menu or your profile icon
3. Select Subscriptions or My Subscriptions
4. Find the subscription you want to cancel and click Manage
5. Select Get Help or More Options (the button label varies)
6. Click Confirm Cancellation or Cancel subscription
7. Take a screenshot of the confirmation page showing the cancellation was processed and the date it takes effect
8. Check your email for a confirmation message from Hers within a few minutes

Pro tip: Open your email immediately after canceling and take a screenshot of the confirmation email as well. If Hers later claims you never canceled, you'll have proof.

Warning: If you see a "Pause subscription" option instead of "Cancel," do not click it. Pausing keeps your subscription active and charges continue on a set date. Only proceed if the button clearly says "Cancel" or "End subscription."

Method 2: cancel through the hers mobile app

If you prefer canceling on your phone, the app offers the same cancellation path.

1. Open the Hers mobile app and log in
2. Tap Settings (usually a gear icon at the bottom or top right)
3. Select Subscriptions or My Subscriptions
4. Tap on your active subscription
5. Choose Cancel subscription or End membership
6. Confirm by tapping the final Cancel button
7. Screenshot the confirmation screen
8. Wait for a confirmation email

Pro tip: The app cancellation works just as well as the website. Use whichever feels easier to you, but always screenshot the confirmation.

Method 3: cancel by calling hers customer support

If you prefer speaking to a human or if the online method doesn't work, call Hers directly. This method creates a phone record, which is valuable proof of your cancellation request.

1. Call 1-800-368-0038 during business hours (Hers customer service hours are typically 8 a.m. to 9 p.m. ET, Monday through Friday)
2. Tell the representative: "I want to cancel my Hers subscription effective immediately"
3. Provide your account email address or account number when asked
4. Ask the representative to:
   • Confirm the cancellation in real time
   • Provide you with a cancellation confirmation number
   • Tell you the exact date your cancellation takes effect
   • Email you a written confirmation
5. Write down the representative's name, confirmation number, date, and time of the call
6. Keep this note for at least 6 months
7. Wait for the confirmation email and screenshot it

Pro tip: If you're on a call, ask the representative to repeat the cancellation confirmation number twice. Write it down as they say it. This small step prevents miscommunication and gives you ironclad proof if there's a dispute later.

Warning: If a representative says they "can't cancel" or asks you to cancel online instead, ask to speak to a supervisor. Federal law requires Hers to honor cancellation requests made by phone. A company representative refusing to cancel is a violation.

Method 4: cancel via email (as a backup)

If the above methods fail or you feel uncomfortable calling, send an email to Hers customer support requesting cancellation. While this method is slower, it creates a documented paper trail.

1. Find Hers' official customer support email address (typically listed on their help page or at the bottom of your account confirmation email)
2. Write an email with the subject line: Cancellation Request - [Your Account Email]
3. In the body, include:
   • Your full name
   • Your account email address
   • Your account number (if you have it)
   • The statement "I request cancellation of my Hers subscription effective immediately"
   • Today's date
4. Send the email from the address associated with your Hers account
5. Wait 3 business days for a response
6. If you don't hear back, call customer support at 1-800-368-0038 and ask them to confirm receipt of your email

Email cancellation works, but it's slower. Stopee recommends using this method only if the other three options are inaccessible to you.

What happens after you cancel: timeline and next steps

Knowing what to expect after cancellation removes anxiety and helps you spot problems early.

The days immediately after cancellation

Within minutes to a few hours after canceling, you should receive an email confirmation from Hers. This email will state the cancellation date and any refund status. Your subscription will stop auto-renewing on that date, meaning no new charges will appear on future billing cycles.

If you've already paid for a month and cancel mid-cycle, Hers typically does not refund unused days. Check their refund policy in your confirmation email or account dashboard.

The week after cancellation

Check your account 7 days later by logging back in. Your subscription should now show as "Canceled" or "Inactive." If it still shows "Active" or the cancellation status is unclear, call customer support immediately at 1-800-368-0038 and reference your cancellation confirmation number.

Do not assume silence means success. Follow up and verify.

The month after cancellation

Watch your credit card statement or bank account for any charges from Hers during the 30 days following your cancellation request. Companies sometimes attempt to renew subscriptions after a cancellation request, either by mistake or by design. If a charge appears, you have grounds to dispute it.

Pro tip: Set a phone reminder for 30 days after you cancel. Check your statement that day. If no charge appears, you're in the clear.

Refunds and what hers owes you

Refund policy depends on when you cancel relative to your next billing date and what state you live in.

Standard refund terms

Most subscription services, including Hers, do not refund unused portions of a month you've already paid for. If your billing cycle runs from the 15th of one month to the 15th of the next, and you cancel on the 20th, you typically forfeit the remaining 26 days of service at no refund.

However, some states-particularly California and New York-require companies to refund unused portions if you cancel within a certain window (often 14 days). Check Hers' terms and your state's subscription laws.

Refunds if you never used the service

If you signed up for Hers, were charged, but never received your first shipment or attended a consultation, you may qualify for a full refund. Call 1-800-368-0038 or email support within 14 days of your charge and explain that you did not use the service.

Dispute a charge if hers won't refund

If Hers denies a refund you believe you're owed, contact your bank or credit card company and file a transaction dispute. Provide:

• Your cancellation confirmation number or email
• A screenshot of the confirmation
• The date you canceled
• The date the unauthorized charge appeared
• An explanation of why you believe the charge is invalid

Your card company has up to 90 days to investigate and will usually reverse the charge if your evidence is clear.

Common mistakes customers make when canceling hers

Cancellation can feel stressful, especially if you've heard stories of unexpected charges. Many customers accidentally make mistakes that prolong their subscriptions or weaken their position if a dispute arises.

Mistake 1: confusing pause with cancel

Hers offers a "pause" option that temporarily stops shipments but keeps your subscription active. If you click "Pause" instead of "Cancel," your charges will resume on a set date. You must click "Cancel" or "End subscription" to permanently terminate the service. Take a careful look at the button labels-they're sometimes deliberately similar to confuse customers.

Mistake 2: not screenshotting the confirmation

If you cancel online but don't capture the confirmation screen and email, you have no proof if Hers later claims you never canceled. Stopee strongly recommends taking screenshots of every confirmation you see. These are your insurance policy.

Mistake 3: canceling but not verifying

Many customers cancel, assume it worked, and never check back. Then a charge appears 30 days later, and they panic. Log back into your account within 7 days and verify that your subscription shows as "Canceled" or "Inactive." If it doesn't, escalate immediately.

Mistake 4: calling but not noting the confirmation number

If you cancel by phone, write down the representative's name, the confirmation number, the time, and the date. Do not rely on memory. This information is critical if you later need to prove you canceled.

Mistake 5: not checking your statement after canceling

A charge appearing after cancellation is a red flag. Review your credit card or bank statement on the billing date you expect and again 7 days later. Spotting an unwanted charge early makes disputing it much easier.

Checklist: before, during, and after cancellation

Use this checklist to ensure you cancel correctly and have proof if something goes wrong.

How to escalate if hers won't cancel or charges you after cancellation

Sometimes cancellation doesn't stick, or Hers makes the process difficult. Stopee has helped thousands of consumers navigate escalation, and you have clear paths to force action.

Step 1: request escalation to a supervisor

If a customer service representative refuses to cancel or says cancellation isn't possible, ask to speak to a manager or supervisor immediately. Explain that federal law requires them to honor your cancellation request. A supervisor has the authority a frontline representative may lack.

Step 2: file a complaint with the federal trade commission

If Hers continues to charge you after cancellation or makes cancellation unreasonably difficult, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Include:

• Your account email and account number
• Dates you attempted to cancel
• Screenshots of confirmation or communication
• Dates of unwanted charges
• Your cancellation confirmation number

The FTC investigates companies that violate the Telehealth Rule and Negative Option Billing rules. Your complaint becomes part of a pattern that may trigger an investigation.

Step 3: file a complaint with your state's attorney general

Your state's attorney general office often has a consumer protection division that investigates subscription billing violations. Visit naag.org to find your state's contact information and file a complaint online or by mail.

Step 4: dispute the charge with your bank

If Hers charges you after you've canceled, contact your bank or credit card company and file a dispute for "unauthorized charge" or "subscription I did not authorize." Provide your cancellation confirmation and any documentation of the unwanted charge. The bank will typically reverse it within 30 to 60 days.

Key reasons to cancel hers and when it makes sense to keep it

Cancellation is the right move in some situations but not all. Here's how to decide.

Contact hers for cancellation support

If you need to cancel or have questions about your subscription, reach out to Hers directly using these official channels.

Phone: 1-800-368-0038 (Monday-Friday, 8 a.m. to 9 p.m. ET)

Online account: hers.com (login required)

Mobile app: Hers app available on iOS and Android (Settings > Subscriptions)

Email: Check your account confirmation email or help page for the official support address

Final thoughts: you have the right to cancel

Canceling a health subscription can feel complicated, but your right to cancel is absolute and protected by federal law. Hers cannot charge you after you cancel, cannot make cancellation unreasonably difficult, and must acknowledge your request within a clear timeframe. You own your decision to stop the service, and you deserve a process that respects that choice.

Whether you're canceling because the cost is too high, you've achieved your health goals, or you simply want to try something else, document every step, keep your confirmations, and verify that the cancellation stuck. Stopee has helped thousands of consumers navigate subscription cancellations with confidence, and the same tools that worked for them-screenshots, confirmation numbers, and knowledge of your rights-will work for you.

Take action today. Cancel through your account, verify within 7 days, and monitor your statement for 30 days. If anything goes wrong, you now know exactly how to escalate and protect yourself. Stopee is here to guide you through every step of the cancellation process, and we're committed to helping you reclaim control of your subscriptions and your budget.