Manage Hims & Hers

How to cancel hims & hers and avoid hidden charges

What hims & hers is and why people cancel

Hims & Hers is a U.S.-based telehealth company that delivers prescription medications, compounded treatments, and over-the-counter wellness products directly to your door on a recurring subscription basis. The platform handles everything from hair-loss treatments and sexual-wellness options to weight-management medications and mental-health prescriptions, all bundled into monthly billing cycles that continue until you actively stop them.

Many customers appreciate the convenience and privacy of at-home delivery, but others find themselves charged for subscriptions they forgot about, received unwanted shipments because cancellation took longer than expected, or struggled to confirm their cancellation actually worked. If you're reading this, you likely fall into that second group, and Stopee is here to walk you through exactly how to end your subscription cleanly.

Common reasons to cancel

You might cancel because the medication isn't working, side effects appeared, you found a cheaper alternative through your local pharmacy, you no longer need the treatment, or you simply want to pause and reassess your spending. Whatever your reason, Stopee recommends treating cancellation as a time-sensitive task because billing cycles operate on fixed dates, and even a one-day delay can lock you into another month of charges.

Why timing and documentation matter

Hims & Hers operates on a subscription model where shipments are queued automatically unless you cancel before a cutoff date, usually 48 hours before your next scheduled order. This means the company has no financial incentive to make cancellation obvious or simple. That's precisely why you need a documented trail: a screenshot of your cancellation request, confirmation numbers, email receipts, or account statements showing the cancellation date. Stopee has seen countless cases where customers claim they cancelled but lack proof, forcing them into billing disputes they could have avoided.

Understanding your consumer rights

Before you cancel, know what the law protects you in case Hims & Hers charges you after you've asked them to stop.

The restore online shoppers confidence act (ROSCA)

The Federal Trade Commission enforces ROSCA, which requires online merchants to obtain your informed, explicit consent before billing you for a negative-option subscription. More importantly, the law says companies must make cancellation at least as easy as signup. If you sign up in two clicks but need to call customer service or navigate a maze of menus to cancel, that likely violates ROSCA. Stopee uses ROSCA as a lever in escalation scenarios because it shifts the burden back onto the company to prove they obtained clear consent and made cancellation simple.

The telehealth concerns rule and state laws

Some states, including California and New York, have added their own subscription cancellation rules on top of federal law. These typically require cancriptions to be cancelled through the same channel you used to enroll, or through a simple, equally-accessible method. If Hims & Hers allowed you to subscribe via their mobile app but forces you to cancel only by phone or email, you have grounds to file a complaint with your state attorney general's office.

What to do if they don't honor cancellation

If you cancel in writing (email or app notification), keep that proof. If Hims & Hers charges you after your cancellation request, dispute the charge through your credit card company or bank. The card issuer is legally required to investigate "unauthorized" or "cancelled subscription" disputes and can reverse charges within 60 to 120 days. Escalate to the FTC (ftc.gov/complaint) or your state attorney general if the company refuses to refund you or continues billing after you've provided cancellation proof. Stopee recommends filing with the FTC because the agency tracks patterns of abuse and may investigate the company if complaints spike.

How to cancel hims & hers step by step

Here is the most direct route to cancel your subscription, using the official Hims & Hers account dashboard.

Cancellation via the web app

1. Go to hims.com or hers.com and log into your account with your username and password.
   • If you forgot your password, click "Forgot password?" and reset it via your registered email.
2. Navigate to "Subscriptions" or "Manage Subscriptions" (this may appear in account settings, a sidebar menu, or a dedicated "My Subscriptions" page).
   • Some accounts show active subscriptions on the dashboard immediately after login.
3. Locate the subscription you want to cancel and click it to open subscription details.
   • You may see multiple subscriptions if you are on multiple products (e.g., hair loss and weight management).
4. Look for a "Cancel Subscription," "End Subscription," or "Pause" button.
   • Warning: "Pause" is NOT the same as "Cancel." Pause temporarily stops shipments but resumes automatically after a set period. Choose "Cancel" to end the subscription permanently.
5. Click to proceed and answer any exit surveys or prompts asking why you're cancelling.
   • Hims & Hers may offer a discount or dosage adjustment to keep you; accept only if you genuinely want to stay.
6. Confirm your cancellation and look for a confirmation message on screen.
   • Pro tip: Take a screenshot of this confirmation, including the date, time, and subscription name. Save it to a folder on your device or email it to yourself.
7. Check your email for a cancellation confirmation message from Hims & Hers within 24 hours.
   • If you do not receive an email, return to your subscriptions page and verify the subscription is marked "Cancelled" or inactive.

Cancellation via the mobile app

1. Open the Hims or Hers mobile app and tap the account or profile icon (usually in the bottom right or top left corner).
2. Select "Subscriptions," "My Medications," or "Active Orders."
   • The exact label depends on app version and recent updates.
3. Tap the subscription you want to cancel.
4. Tap "Cancel," "End," or a similar option (avoid "Pause" unless you plan to resume later).
5. Confirm the cancellation and take a screenshot.
   • Stopee strongly recommends storing this proof outside your phone, such as in email or cloud storage, in case you need it for a dispute later.
6. Wait for a confirmation email from Hims & Hers.

Cancellation by phone or chat

If you encounter technical issues or prefer a live conversation, Hims & Hers offers customer support channels:

1. Visit support.hims.com or support.hers.com to find current phone and chat contact details.
2. Call or initiate chat and request cancellation of your subscription by name and order number.
   • The representative may ask why you're cancelling; answer honestly but briefly.
3. Ask the representative to send you a cancellation confirmation email immediately while you are on the call.
   • Pro tip: Stay on the call or chat until you receive the email confirmation in your inbox. This eliminates any "he said, she said" disputes later.
4. Save the chat transcript or note the representative's name and time of the call.

Critical timing: the 48-hour rule

Hims & Hers typically processes refunds and stops shipments only if you cancel at least 48 hours before your next scheduled order date.

How to find your next order date

Log into your account and navigate to the subscription details. You should see a line that says "Next order date," "Next shipment," or "Order scheduled for [date]." Note this date and count back 48 hours. That is your hard deadline for cancellation. If today is March 15 and your next order is March 18, you must cancel by March 16 at 11:59 p.m. to avoid the charge.

What happens if you miss the window

If you cancel after the 48-hour cutoff, Hims & Hers will process your order and charge your payment method. You will receive the shipment unless you refuse it or request a return. In that case, you can request a refund by contacting customer support within a reasonable timeframe (typically 30 days). Stopee has seen some customers successfully secure refunds this way, but it requires persistence and documented communication.

Refunds and what to expect

Your refund options depend on when you cancelled and whether your order shipped.

Cancellation before shipment

If you cancel before your order is marked "shipped," Hims & Hers typically does not charge you at all. The subscription simply stops. This is the cleanest outcome and the reason the 48-hour rule exists.

Cancellation after billing but before shipment

If your account was charged but the order hasn't shipped yet, contact customer support and request a refund. Provide your cancellation proof and order number. Most companies refund this within 5 to 10 business days to your original payment method. Stopee recommends requesting expedited refunding if you used a credit card, since the issuer has a 60-day dispute window.

Cancellation after shipment

Once a package ships, you have received goods and refund policies become stricter. Hims & Hers may require you to return unopened items or may deny a refund altogether, depending on their terms and applicable state law. Check your order confirmation email for the return policy, or contact support. Some states require refunds for unopened, uncontaminated medications; others do not. Document everything you communicate.

Refund timeline

Refunds typically post to your original payment method within 7 to 14 business days after approval. If you don't see the refund after 15 days, contact your bank or card issuer. Credit card companies can trace the transaction and confirm whether Hims & Hers initiated a refund on their end.

Pricing: what you should expect to pay

Here are typical Hims & Hers subscription prices as of 2024, based on publicly listed product pages.

These prices are baseline estimates and may vary based on your location, insurance status, or current promotions. Always verify the exact price on your subscription details page before finalizing cancellation, in case you want to negotiate a lower price with support.

Common mistakes when cancelling

Cancellation feels straightforward until it doesn't, and a small error can cost you money.

Mistake 1: confusing pause with cancel

The "Pause" option temporarily stops shipments but reactivates automatically after a set period (usually 30, 60, or 90 days). If your goal is to end the subscription permanently, choose "Cancel," not "Pause." If you accidentally chose "Pause," log back into your account and switch it to "Cancel" immediately.

Mistake 2: cancelling but not confirming in writing

If you cancel verbally over the phone without requesting an email confirmation, or if you delete the confirmation email, you lose your proof. Always screenshot, email to yourself, or ask support to send a written confirmation. Stopee has seen customers denied refunds because they said "I cancelled" but had no evidence.

Mistake 3: missing the 48-hour window

The cutoff is real, and Hims & Hers automated systems don't care about excuses. Mark your calendar with your next order date and cancel at least two days before. If you know you might forget, set a phone reminder one week earlier.

Mistake 4: cancelling only one medication in a bundled plan

If you're on a bundled plan (e.g., hair loss + sexual wellness), cancelling one product might not cancel your entire subscription. Check whether you intended to cancel everything or just one item. If you need to cancel the whole plan, select the option that ends the entire subscription, not individual items.

Mistake 5: assuming a failed payment stops the subscription

If your credit card is declined, Hims & Hers may retry billing over several days. A failed payment does not automatically cancel your subscription; it just delays the charge. Update your payment method or cancel proactively to avoid this mess.

What to do immediately after cancellation

You've clicked "Confirm" and received a cancellation message-congratulations, but your job isn't quite finished.

Within 24 hours

Check your email for a cancellation confirmation from Hims & Hers. If it doesn't arrive, log back into your account and verify your subscription is marked "Cancelled," "Inactive," or "Ended." Take a screenshot. If the status is unclear, contact customer support immediately and ask for written confirmation that your subscription is terminated.

One week before your old next-order date

Log back in and double-check that no new order has been scheduled. If a new order appears, contact support right away and explain that you cancelled. This is your safety net for catching billing errors before they happen.

When your old next-order date arrives

Verify that you are not charged. Check your bank or credit card statement. If you see a charge from Hims & Hers after you cancelled, do not panic-contact their support team first and ask them to reverse it. Provide your cancellation confirmation. If they refuse, dispute the charge with your card issuer (the issuer has authority to force a refund).

Monitor for reactivation

Some customers report that their cancelled subscriptions reactivated weeks or months later, possibly due to a software error or if they were inadvertently enrolled in a new plan during a promotional offer. Check your account and statements every month for the first three months after cancellation. If you spot an unauthorized charge, Stopee recommends disputing it immediately with your card issuer while you gather evidence from Hims & Hers.

Comparison: cancellation methods

Which cancellation route is fastest, safest, and most likely to stick?

Stopee ranks the web app as the gold standard because it's instant, leaves a digital record, and usually triggers an automatic confirmation email. The phone and chat options are solid backups if the app malfunctions.

Checklist: before, during, and after

Use this quick reference to ensure you don't skip a step.

Before you cancel

• Find your next order date in your subscription details.
• Calculate the 48-hour cutoff and mark it on your calendar.
• Decide whether you want to cancel just one product or your entire subscription.
• Have your login credentials ready.

During cancellation

• Use the web app or mobile app if possible (fastest and safest).
• Select "Cancel," not "Pause."
• Screenshot the on-screen confirmation immediately.
• Note the exact date and time of cancellation.
• Request an email confirmation if cancelling by phone or chat.

After cancellation

• Verify your cancellation email arrives within 24 hours.
• One week before your old next-order date, log in and confirm no new order is scheduled.
• On the original next-order date, verify no charge appears on your statement.
• Save all confirmation emails and screenshots indefinitely (store in a dedicated folder or email account).
• If a charge appears after cancellation, contact Hims & Hers support with your cancellation proof before disputing with your bank.

What happens if hims & hers refuses to cancel

It's rare, but if the company claims a technical error prevents cancellation or simply ignores your cancellation request, you have federal consumer law on your side.

Document everything

Save every email, chat transcript, phone call note, and screenshot related to your cancellation attempts. Include dates and times. If you called, jot down the representative's name (if given) and the time of the call.

Send a written demand

Email Hims & Hers support with a clear subject line: "Request for cancellation and refund-[Your name], Account [Account number]." Explain that you requested cancellation on [date], provide your proof, and state that you expect the subscription to be cancelled and any unauthorized charges to be refunded within 7 days. Keep a copy of this email for your records.

Dispute via your card issuer

If Hims & Hers still charges you after a written demand, contact your bank or credit card company and open a dispute. Tell the issuer that you cancelled your subscription and Hims & Hers continued to bill you without authorization. The issuer can freeze the merchant account or reverse charges. Most disputes resolve in favor of the customer within 60 days.

File a complaint with regulators

Submit a complaint to the Federal Trade Commission at ftc.gov/complaint. Describe your cancellation attempts, when you requested cancellation, the dates you were charged after cancellation, and the evidence you have. The FTC tracks complaint patterns and may investigate if multiple consumers report similar issues. You can also file with your state attorney general's office, which has authority over unfair business practices in your state.

Key takeaways and next steps

Cancelling Hims & Hers does not have to be stressful. The process is straightforward if you follow one rule: cancel at least 48 hours before your next order date, via the web or mobile app, and save your confirmation. The company's cancellation rate and customer feedback suggest that most customers who cancel this way experience no problems.

What trips people up is timing, documentation, and confusion between "Pause" and "Cancel." You now have a clear map of how to avoid those traps. You know your consumer rights under federal law, how to escalate if the company refuses, and what to do if you spot an unauthorized charge after cancellation.

Stopee has helped thousands of consumers cancel subscriptions cleanly and securely. If you encounter resistance or ongoing charges after cancellation, return to this guide, gather your documentation, and use the escalation steps outlined in the "If Hims & Hers refuses to cancel" section. You have the law on your side, and Stopee remains your resource for staying calm and getting results.

Contact information for hims & hers customer support

If you need direct support, visit support.hims.com or support.hers.com. Both sites list phone numbers, live chat, and email contact forms. For billing disputes or cancellation escalations, you can also contact:

• Federal Trade Commission (FTC): ftc.gov/complaint or call 1-877-438-4338
• Your state attorney general: Search "[Your State] Attorney General consumer protection" for your state's consumer complaint office.
• Your credit card issuer or bank: The phone number is on the back of your card.

Take action today. Your subscription will not cancel itself, and every day you wait increases the risk of an unwanted charge. Use the steps in this guide, keep your proof, and trust that you have the tools to succeed. Stopee stands with you throughout the process.