Manage Flo

How to cancel flo and reclaim control of your subscription

What is flo and why you might want to cancel

Flo is a mobile and web app that tracks your menstrual cycle, ovulation, pregnancy and health symptoms with predictive analytics. The app offers a free basic tracker and a paid Flo Premium subscription that unlocks cycle reports, symptom predictions, a virtual Health Assistant, partner features and educational content. Many people find value in the tracking and insights, but if the service no longer meets your needs or your budget, cancelling is straightforward once you know which platform you're using.

Understanding your subscription

Flo Premium charges you monthly, annually or through promotional tiers, depending on which plan you selected when you signed up. Prices in Canada range from C$1.39 to C$79.99, and you may have access to add-on features like Birth Control Reminder or Pregnancy Calendar. Your subscription renews automatically unless you cancel before the renewal date. The key to avoiding unwanted charges is knowing exactly where your subscription is billed: through Apple's App Store, Google Play, PayPal or Flo's web app.

When cancelling makes sense

You might cancel Flo if you no longer need daily cycle tracking, prefer a different app, want to reduce monthly expenses, or have completed a life phase (pregnancy, for example) where the app's features were most relevant. Some users also cancel after discovering features they expected are locked behind paywalls, or after experiencing billing disputes. Whatever your reason, Stopee understands that reclaiming control over your subscriptions is empowering-and you deserve clarity on how to do it.

Flo premium plans and pricing in canada

Flo offers multiple pricing tiers to suit different needs and budgets. Understanding what you're paying for helps you decide whether to keep or cancel your subscription.

Your consumer rights in canada before you cancel

Understanding your legal protections empowers you to negotiate refunds and protects you if Flo tries to resist your cancellation. Canada's distance sales rules give you important leverage.

The 14-day cooling-off period

Canadian consumer protection law generally grants you a 14-day cooling-off right for distance (online) purchases. This means you can cancel many online subscriptions within 14 days of purchase without penalty or reason. However, once you begin using the digital service-such as accessing Flo Premium's full features-some provinces argue that your right expires immediately. This is a grey area, and many consumer advocates argue that the 14-day right should protect you regardless of usage.

Provincial variations and your advantage

Ontario's Consumer Protection Act focuses mainly on in-person or direct sales, so routine digital subscriptions face weaker protection. Alberta's consumer protections prohibit negative option billing (automatic charging without clear consent), meaning Flo must have obtained your explicit, informed agreement before charging you. If Flo charged you without clear consent or failed to provide an easy cancellation method, you may have grounds to dispute the charge with your credit card company or PayPal. Stopee recommends documenting any unclear billing language you received during sign-up.

Escalation: federal protection for unfair practices

If Flo refuses your refund or makes cancellation deliberately difficult, Canada's Competition Act protects you against misleading advertising and unfair business practices. You can file a complaint with the Competition Bureau (Canada's federal consumer protection authority) if you believe Flo engaged in deceptive marketing around billing, free trials or cancellation ease. This is a powerful lever many consumers don't know about.

How to cancel flo on every platform

Flo charges you through different systems depending on whether you use iOS, Android or web. You must cancel through the exact platform where you were charged, or the subscription will continue to renew. Stopee has guided thousands of users through this process, and the most common mistake is cancelling in the app itself-which does not stop the charge.

Cancel on iOS (Apple app store)

If you signed up via iPhone, iPad or iPod touch, Apple's servers handle your subscription. Cancelling in the Flo app does nothing; you must cancel in Apple's Settings.

1. Open Settings on your iPhone, iPad or iPod touch.
   • Tap your name at the top of the Settings menu.
2. Tap Subscriptions.
   • You will see a list of all your active subscriptions.
3. Select Flo from the list.
   • If you see multiple Flo subscriptions (e.g., Premium plus add-ons), you must cancel each one separately.
4. Tap Cancel Subscription.
   • Confirm your cancellation when prompted.
   • Apple will offer to let you keep the subscription at a discount; ignore this and proceed with cancellation.
5. Verify cancellation immediately.
   • Return to Settings > [Your Name] > Subscriptions and confirm Flo no longer appears under active subscriptions. If it still shows, repeat step 4.

Pro tip: Cancel at least 24 hours before your renewal date to avoid being charged for the next billing period. If you cancel after you've been charged, you can request a refund directly from Apple within 180 days by opening the App Store, tapping your profile icon, and selecting the charge under Purchase History, then Report a Problem. Apple handles refunds for subscriptions billed through its platform, not Flo.

Cancel on android (Google play store)

If you signed up via Android phone or tablet, Google Play manages your subscription. Like iOS, you must cancel through Google Play, not through the Flo app itself.

1. Open the Google Play Store app on your Android device.
   • Ensure you're signed in with the Google account you used to buy the subscription.
2. Tap your profile icon in the top right corner.
   • It appears as a circular image or initial.
3. Select Payments & subscriptions.
   • This opens your account's billing dashboard.
4. Tap Subscriptions.
   • You will see all active subscriptions tied to your Google Play account.
5. Find and tap Flo.
   • If you see multiple Flo charges, select each one and cancel individually.
6. Tap Cancel subscription.
   • Google will ask why you're cancelling; you can skip this or provide feedback.
   • Confirm your cancellation.
7. Confirm removal from your active subscriptions.
   • Return to Payments & subscriptions > Subscriptions and verify Flo no longer appears.

Warning: Deleting the Flo app from your Android device does not cancel your subscription. The charge will continue until you cancel through Google Play. Many users discover this the hard way after receiving an unexpected charge weeks or months later.

Cancel on web (PayPal or credit card)

If you subscribed through Flo's website and paid via PayPal or credit card, you have two cancellation paths depending on your payment method.

Option A: Cancel directly in Flo's web app

1. Log into your Flo account at app.flo.health.
   • Use the email and password associated with your account.
2. Click the menu icon (three horizontal lines) in the top left or right corner.
   • This opens Flo's main navigation menu.
3. Tap or click your avatar or profile card.
   • Your profile options will expand.
4. Select Manage Subscription.
   • This displays your current plan, renewal date and next charge amount.
5. Click Cancel Plan.
   • Flo may ask why you're cancelling or offer you a discount. You can skip or respond as you choose.
6. Confirm cancellation.
   • You should receive an email confirmation within minutes.
   • Check your spam folder if you don't see it in your inbox within 5 minutes.

Option B: Cancel a PayPal subscription (if Flo charges through PayPal)

1. Log into your PayPal account at paypal.com.
   • Use your PayPal email and password.
2. Click the Settings gear icon in the top right.
   • A dropdown menu appears.
3. Select Payments.
   • This reveals all your connected payment agreements.
4. Click Manage automatic payments (or select Automatic payments from the left menu).
   • A list of all recurring charges appears.
5. Find Flo in the list and click it.
   • Your subscription details load.
6. Click Cancel.
   • PayPal will confirm the cancellation immediately.

Pro tip: If you paid by credit card directly through Flo's website (not PayPal), cancelling in the Flo web app (Option A) is your only choice. PayPal cancellation only works if Flo actually charged you through PayPal. You can verify this by checking your credit card or bank statement for the merchant name: if it says "PayPal" you used Option B; if it says "Flo Health" or similar, use Option A.

What happens immediately after you cancel

Cancelling Flo is an emotional moment-you're making a choice about your health and budget. Understanding what changes immediately and what you keep helps ease the transition.

Your subscription status post-cancellation

When you cancel before the next renewal date, your Flo Premium subscription usually remains active until the end of your current billing period. This means you keep all Premium features-cycle reports, predictions, the Health Assistant and partner features-until that date expires. After the last day of your paid period, you revert to the free Flo tracker. If you cancelled during a free trial (by cancelling at least 24 hours before the trial ended), you are not charged at all and your trial access ends immediately.

Your data and account

Your cycle history, symptom logs, notes and personal data remain in your Flo account after cancellation. You can log back in anytime to view this data using the free version. Deleting the Flo app does not delete your account or data. If you want Flo to delete your personal data, you must request deletion directly through the app (Settings > Privacy > Delete My Data) or contact Flo support. Stopee recommends downloading or screenshotting any data you want to keep before requesting deletion, just in case.

Renewal date confirmation

After you cancel, Flo and your platform (Apple, Google, PayPal) should send you a confirmation email stating your subscription will end on a specific date. Verify this date matches your next expected renewal. If you receive a charge after your confirmed cancellation date, you have proof of cancellation and can dispute it with your credit card company or the relevant platform.

Can you get a refund after cancelling

Flo does not publish a formal refund policy, and refund outcomes vary widely. This frustration is real, and Stopee believes you deserve transparency.

When refunds are most likely

You have the strongest case for a refund if you cancel within 14 days of your initial purchase (invoking the cooling-off period), if you were charged without clear consent, or if you were charged after requesting cancellation. Many users report successful refunds in these scenarios, especially through Apple or Google Play, which are more consumer-friendly than Flo itself.

How to request a refund

If you were charged through the App Store, contact Apple directly: open the App Store, tap your profile, select the charge under Purchase History, and tap Report a Problem. Select your issue (e.g., "Accidental purchase" or "Subscription I didn't want") and submit. Apple typically responds within 5 to 7 business days and often refunds without question, especially for first-time requests. If you were charged through Google Play, log into play.google.com, click your profile, select Payments & subscriptions, find the charge, click Report a problem and describe your issue. Google usually refunds within 48 hours for reasonable requests. If you were charged through PayPal, open PayPal, go to your resolution center, and file a dispute. PayPal will contact Flo for an explanation; if Flo cannot justify the charge, PayPal refunds you directly.

If you were charged directly by Flo (web payment), contact Flo support through the app or website with documentation of your cancellation request. Outcomes vary, but a polite, clear message referencing the date you cancelled and the date you were charged increases your chances. Mention the 14-day cooling-off period if you cancelled within 14 days of purchase.

If flo refuses your refund

Document everything: screenshots of your cancellation confirmation, your billing statement, your cancellation request date and the charge date. If Flo refuses and you believe the charge was unfair, dispute the charge with your credit card issuer or bank, which will investigate on your behalf. You can also file a complaint with the Competition Bureau if you believe Flo used misleading billing language or made cancellation deliberately difficult. Stopee has seen the Competition Bureau's interventions encourage refunds in stubborn cases.

Common mistakes that prevent successful cancellation

Many users follow the steps but still get charged because they made one small, preventable error. You're not alone if you've felt frustrated by this-but these mistakes are entirely avoidable.

Cancelling in the app instead of the platform

The number-one mistake: opening the Flo app, navigating to settings, and looking for a "Cancel Subscription" button. If you find one, it might only pause notifications or delete the app-it does not stop the charge. Apple, Google and PayPal handle your subscription and payment. Cancelling anywhere else is ineffective. Always confirm your cancellation through the platform (Settings on iOS, Google Play Store on Android, or PayPal.com), never through Flo itself.

Cancelling too close to the renewal date

If your renewal date is tomorrow and you cancel today at 11:59 PM, you might still be charged because the renewal processes on the store's server time, not your local time. Cancel at least 24 to 48 hours before renewal to guarantee you won't be charged. If you're unsure of your renewal date, check your billing statement or log into your platform account right now to see the exact date.

Ignoring discount offers

After you tap Cancel on iOS or Google Play, the store (or Flo) may offer you a steep discount-50% off your next month, for example. This is designed to make you hesitate and change your mind. If you want to cancel, ignore this offer and proceed. You can always resubscribe later at the promotional rate if you change your mind.

Not verifying cancellation immediately

After you cancel, log back into the platform within minutes and confirm your subscription no longer appears on your active subscriptions list. Many users cancel but don't verify, then discover weeks later that the subscription was never actually cancelled. Verification takes 30 seconds and prevents costly surprises.

Deleting the app before confirming cancellation

Deleting the Flo app from your phone feels like cancelling, but it does nothing. Your subscription continues and you'll still be charged. Always cancel through the platform first, then delete the app if you wish.

Your cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself against unwanted charges.

Comparing flo to similar period tracking alternatives

If you're cancelling because Flo doesn't fit your needs or budget, understanding alternatives helps you choose your next app wisely. Stopee wants you to find a tracker that actually serves you.

Each app has different strengths. If you found Flo's reports valuable but want to save money, Clue or Eve might fit better. If you want a completely free option with solid features, Spot On or Period Tracker by GP could work. Stopee recommends trying the free versions of competing apps before you cancel Flo-you might discover a better fit or realize Flo's premium features are worth keeping.

Contacting flo if cancellation fails

If you've followed all the steps above and Flo continues to charge you, or if you need direct support, contact Flo's team. Note that Flo does not publish a dedicated cancellation mailing address; instead, submit written cancellation requests through the in-app support portal or contact form on flo.health. Document your request with screenshots and timestamps. If Flo does not respond within 10 business days, escalate your complaint to the Competition Bureau (Canada's federal authority on unfair business practices) or your provincial consumer protection office.

Next steps if support is unresponsive

If Flo support ignores your cancellation request or refuses your refund, file a formal complaint with the Competition Bureau at www.competitionbureau.gc.ca. Include your cancellation confirmation, billing statements and all correspondence with Flo. The Competition Bureau investigates allegations of misleading advertising and unfair business practices; multiple complaints about Flo's cancellation or billing process carry weight and can prompt enforcement action.

Final thoughts: take control of your subscriptions today

Cancelling Flo is simple once you know which platform charged you and follow the exact steps for that platform. The most important takeaway is this: always cancel through Apple, Google, PayPal or Flo's website-never through the app itself. Verify your cancellation immediately, monitor your next billing cycle, and don't hesitate to request a refund if you're charged after cancelling.

Your health data and your budget deserve respect, and you have every right to change your mind about any subscription. Whether you're cancelling Flo to save money, try a different app or simply reduce your digital commitments, Stopee is here to make the process clear and stress-free. Stopee has helped thousands of consumers cancel subscriptions they no longer need, and you deserve the same empowerment. Take control today, and don't let automatic renewal charges surprise you again.