Manage Float

How to cancel float and protect your cashflow forecasting investment

What float is and why you might want to leave

Float is a cloud-based cashflow forecasting tool that connects with your accounting software (especially Xero) to help you visualise upcoming cash movements, plan invoices and bills, and model different financial scenarios. You access it as a paid subscription, and your data syncs directly to your team account.

If you've decided Float no longer fits your business needs, or if you're exploring alternatives, cancelling cleanly matters. At Stopee, we've guided thousands of Canadian business owners through subscription cancellations, and Float's process comes with some important traps you need to know about upfront.

Common reasons to cancel float

• You've switched to a different accounting or forecasting platform.
• The subscription cost no longer aligns with your business size.
• You prefer manual cashflow management or a competing tool.
• You're consolidating software tools to reduce monthly spend.
• Your team structure has changed and you no longer need team-based forecasting.

Float plans and pricing in canada

Understanding what you're paying for helps you make a confident cancellation decision.

Why pricing matters when you cancel

The billing cycle you're on determines your refund eligibility. If you're on an annual plan, you may qualify for a prorated refund if you cancel within 30 days of starting. Monthly plans typically offer no refund for unused time, but the 30-day satisfaction guarantee still applies to new paid subscriptions. Stopee recommends checking your invoice or account details to confirm whether you're on a monthly or annual commitment before you proceed.

Your cancellation options and which route to take

Float offers three distinct cancellation pathways depending on how you signed up and your account role.

Method 1: cancel directly via float's web console (Account owner only)

This is the fastest and most direct way to end your subscription if you're the Account Owner. Deleting the team stops billing immediately and removes all your data permanently. This action cannot be reversed.

1. Log in to your Float account at float.co using your Account Owner credentials.
2. Navigate to Team settings in the left sidebar or main menu.
3. Select the General tab.
4. Scroll to the bottom and click Delete team.
5. Confirm the deletion when prompted. Float will warn you that this is permanent and all data will be erased.
6. Billing stops immediately; you will receive a final invoice if there are any outstanding charges.

Warning: Team deletion is irreversible. If you think you might need your cashflow data later, export or screenshot critical forecasts before you proceed. Team members lose access instantly, so communicate your cancellation timeline to colleagues first.

Pro tip: If you're the Account Owner but other team members are using Float, consider whether downgrading to a lower-tier plan (if available) might be cheaper than cancelling entirely.

Method 2: cancel via apple app store or google play

If you subscribed to Float through a mobile app store, you must cancel the subscription through that platform, not through Float's web app. The store manages your recurring charges, and Float does not have direct control over those cancellations.

1. Open the app store where you purchased the subscription (Apple App Store or Google Play Store).
2. Navigate to Subscriptions or Account settings.
3. Find Float in your active subscriptions list.
4. Select Cancel subscription or Unsubscribe.
5. Confirm the cancellation date. Most app stores end billing at the next renewal date.

Warning: Cancelling through the app store stops future charges but does NOT automatically delete your data from Float's servers. You will still have a Float account and access until you separately delete your team through the Float web console (Method 1). To fully remove your data and ensure no traces remain, follow Method 1 after cancelling the app store subscription.

Refunds for app store subscriptions are handled entirely by Apple or Google, not Float. If you believe you're owed a refund, contact the app store's customer support directly.

Method 3: send a formal cancellation notice via registered mail

Float's Terms require that official cancellation notices be sent via registered postal mail (raccomandata A/R in Italian legal terminology, though this applies across borders). This method is essential if you want a legally documented record of your cancellation request or if you're pursuing a refund dispute.

1. Gather Float's official contact address from their Terms of Service (float.co/terms).
2. Draft a short cancellation letter stating:
   • Your full name and email address associated with the Float account.
   • Your team account name or account ID.
   • The date you request cancellation to take effect.
   • A clear statement: "I request cancellation of my Float subscription effective [date]."
3. Send the letter via registered mail with return receipt (A/R) from Canada Post to Float's office address.
4. Keep the delivery confirmation receipt. This proves Float received your notice on a specific date.
5. Optionally, email a copy of the same letter to Float support for faster acknowledgment, but do not rely on email alone for legal compliance.

Pro tip: Registered mail costs roughly C$12-18 and takes 3-5 business days, but it creates a paper trail. If Float later disputes your cancellation date or refuses a refund, you have proof of when they received your request. Stopee recommends this method if you're on an annual plan and pursuing a prorated refund.

Understanding float's refund and satisfaction guarantee policy

Float's refund policy is strict but includes one important protection window for new customers.

The 30-day satisfaction guarantee

If you upgrade to a paid Float plan and are unhappy within the first 30 days, Float will cancel your subscription and refund the full amount to your original payment method. This is your strongest refund lever. You must request the refund within 30 days of your initial payment.

No refund for partial months or unused time

After the 30-day window closes, Float's policy becomes non-refundable. If you cancel on day 31, you forfeit any unused portion of your subscription. Monthly plans have no prorated refunds. Annual plans may qualify for a prorated refund if cancelled within 30 days of the subscription beginning, but Float's Terms should be checked for exact terms, as this varies.

App store subscriptions and third-party refunds

If you purchased Float through Apple App Store or Google Play, refunds are governed by those platforms, not Float. Apple and Google have their own refund policies (typically 14-48 hours for app purchases). Float's refund policy does not apply. Contact the app store directly with your refund request.

What happens to your data after you cancel

Data deletion with Float is permanent and happens immediately, which can feel jarring-even if it's the right choice for you.

Immediate consequences of cancellation

• All team data is permanently erased. Your cashflow forecasts, scenarios, linked invoices, and team settings vanish from Float's servers and cannot be recovered. There is no recovery period.
• Billing stops instantly. No pro-rata charges; if you delete your team mid-cycle, you won't be refunded for unused days.
• Team members lose access immediately. All users on your account will be locked out as soon as the team is deleted.
• Pausing is no longer an option. As of August 22, 2025, Float removed the pause feature. If you paused before that date, you had 12 months to reactivate by logging in, but pausing again is not available and cannot be resumed.

How to preserve your data before cancelling

If you need to keep records of your cashflow forecasts or historical data, export or screenshot critical information before you delete your team. Float does not offer automatic data export or archival for cancelled accounts, so manual backup is your only option.

Your consumer rights under canadian law

Canada's consumer protection framework gives you specific rights when cancelling digital subscriptions, and Stopee encourages you to know them.

Federal and provincial protections

Under the Competition Act and provincial consumer protection laws (such as Ontario's Consumer Protection Act), you have the right to:

• Cancel a subscription within 30 days of purchase without penalty, if you haven't received the service you paid for or if the service was materially misrepresented.
• Receive clear refund terms at the point of purchase. If Float's refund policy was unclear or hidden, you may have grounds to dispute a refund denial.
• Request a refund if Float fails to deliver the promised service (for example, if forecasting features are unavailable for an extended period).
• Escalate disputes to your provincial consumer protection authority or the Competition Bureau if Float refuses to comply.

How to escalate if float refuses a refund

If Float denies a refund you believe you're owed, contact:

• Competition Bureau (Federal): www.competitionbureau.gc.ca or 1-800-348-5358
• Your provincial consumer protection authority: Ontario (ServiceOntario), British Columbia (Consumer Protection BC), Alberta (Fair Trading Act), and so on.
• Your credit card company: Initiate a chargeback if you paid by credit card and Float's refusal violates the 30-day satisfaction guarantee or the law.

Registered mail as legal protection

Sending your cancellation notice via registered mail (as described in Method 3) creates a dated, documented record. If Float later disputes when you cancelled or claims they never received your request, you have proof. This is especially important if you're pursing a prorated refund on an annual plan. Stopee always recommends registered mail for formal cancellations involving financial disputes.

Common mistakes to avoid when cancelling float

Cancelling a business tool like Float can feel straightforward, but small errors can cost you time and money.

Mistake 1: assuming app store cancellation deletes your data

Many users cancel through Apple or Google Play and believe their Float account is gone. It isn't. Your account and all its data remain on Float's servers until you delete your team through the Float web console. If Float's billing is tied to your team account and you only cancel the app store subscription, you may still be charged through other payment methods. Always use Method 1 (web console deletion) to fully remove your account.

Mistake 2: deleting your team without exporting critical data

Float's deletion is instantaneous and irreversible. If you haven't backed up your forecasts, historical scenarios, or any analysis you spent hours building, that data vanishes the moment you click the delete button. Spend 15 minutes taking screenshots or exporting any information you might need later.

Mistake 3: missing the 30-day satisfaction guarantee window

Float's only refund protection is the 30-day window from your initial purchase. If you cancel on day 31 and expect a refund, Float will refuse. Mark your calendar the day you subscribe, and if you're unsure about the tool, request a refund before day 30.

Mistake 4: not keeping your registered mail receipt

If you send a formal cancellation notice via registered mail and Float later disputes when they received it, your Canada Post receipt is your proof. If you lose the receipt, you lose your timeline evidence. Store it safely and photograph it as a backup.

Mistake 5: cancelling without notifying your team

If other users rely on Float for cashflow planning, cancelling without warning leaves them without access overnight. Communicate your decision at least a few days in advance so team members can download reports or export data they need.

What to do after you cancel float

Cancellation is just the first step; what you do next determines whether the process was truly complete.

Confirmation and billing verification

After you delete your team (Method 1), you'll see a confirmation screen. Take a screenshot. Within 24 hours, check the payment method Float charged (credit card or bank account) to confirm no new charges appear. Your next billing cycle should not occur.

If you cancelled via app store (Method 2), verify that the app store's confirmation email shows the subscription as cancelled as of your requested date. Check your payment method again after the next would-be renewal date to ensure you're not charged.

Update your accounting records

Remove Float from your recurring software expenses. Update your budget and subscription tracker to reflect the savings. If you're using another tool as a replacement, migrate your forecasting process to avoid a gap in cashflow visibility.

Uninstall the app if you no longer need it

Removing Float from your devices (phone, tablet, desktop) prevents accidental logins and keeps your digital workspace clean. You can always reinstall if you change your mind, though your team data will still be gone unless you had a recent backup.

Monitor for unexpected charges

Watch your credit card or bank account for the next 60 days. Cancellations occasionally fail due to billing system delays. If you see a Float charge appear after cancellation, contact Float support or your bank immediately. Stopee recommends setting a phone reminder to check 30 days after cancellation, just to be safe.

A quick comparison: cancelling float vs. keeping it

Before you finalize your cancellation, weigh the real costs and benefits.

Contact float for additional support

If you encounter issues during cancellation or need clarification on refund eligibility, Float's support team can help. Float publishes guidance on their support site (support.float.com), and you can email their support inbox to request manual assistance.

For legal correspondence or formal cancellation notices, use the registered mail method outlined above and reference Float's official Terms of Service (float.co/terms) for the correct mailing address.

Final checklist before you cancel

Use this step-by-step checklist to ensure you don't miss anything.

• Confirm you are the Account Owner or have permissions to delete the team.
• Export or screenshot all critical cashflow forecasts and scenarios you want to keep.
• Notify team members that Float will be cancelled and set a specific date.
• Check whether you're within the 30-day satisfaction guarantee window (refund eligibility).
• If pursuing a refund, gather your invoice and payment proof.
• If cancelling via app store, complete that cancellation first and confirm via email from the app store.
• Proceed with team deletion via the Float web console or send a registered mail notice.
• Screenshot the cancellation confirmation screen.
• Verify no new charges appear within 24 hours and after the next billing cycle.
• Keep the registered mail receipt (if applicable) for at least 12 months.
• Uninstall the Float app from your devices.

Why stopee is here to help you cancel with confidence

Cancelling a business subscription should be straightforward, but Float's data deletion policy and multi-platform sign-up options create real traps. At Stopee (stopee.com), we've helped thousands of Canadian consumers navigate subscription cancellations across dozens of platforms, and we know exactly where things go wrong.

Stopee specializes in turning cancellation confusion into clarity. Whether you're unsure about your refund rights, worried about hidden charges, or just want a step-by-step walkthrough tailored to your situation, Stopee has the answers and the advocacy you need. Our guides are written by consumer specialists who've been through every cancellation scenario, and we always put your rights first.

If Float doesn't respond to your cancellation request or refuses a refund you believe you're owed, Stopee can help you escalate to the right authorities and build a case. We connect you with the tools, templates, and consumer law expertise you need to win.

Cancelling should empower you, not confuse you. Stopee has helped thousands of consumers cancel subscriptions on their own terms, recover refunds they were owed, and reclaim control of their digital wallets. Whether you're cancelling Float today or planning to cancel another service tomorrow, Stopee is your trusted partner in the process. Visit stopee.com to explore our full library of cancellation guides, reach out to our advocacy team, or sign up for subscription alerts so you never miss a cancellation deadline again.