Manage Float

How to cancel float and stop charges: a step-by-step guide for philippines users

What float is and why you might need to cancel

Float is a web-based resource planning and scheduling tool that helps teams assign people, track capacity, manage time off, and plan project work across multiple projects. The service operates as a recurring subscription with monthly or annual billing options, and it charges in advance at the start of each billing cycle with automatic renewal until you actively cancel.

If you are using Float in the Philippines and paying ₱392.00 monthly for Starter or ₱672.00 for Pro, you need to understand how cancellation works before you lose another billing cycle. Many users discover too late that Float's billing is non-refundable for unused periods, which means cancelling mid-month does not recover your money for that cycle.

How float's billing cycle works

Float charges your payment method in advance before each billing period starts. If you pay monthly, the charge hits your card on your billing anniversary date. If you pay annually, you get one large charge per year. The service automatically renews unless you cancel before your next billing date arrives.

This matters because many cancellations happen too late. You notice the charge, feel frustrated, and cancel the same day, but Float's system has already processed your billing in advance. By then, your window to prevent that charge has closed.

Why users cancel float

Teams cancel Float for several reasons: they switch to a different resource planning tool, they downsize and no longer need capacity planning, they find the cost does not match their usage, or they discover hidden conversion fees when their card is billed in foreign currency. Some users also cancel because they started with a free trial, upgraded without intending to, and forgot to cancel before the trial ended.

Whatever your reason, understanding the cancellation process before you act protects you from losing money to unwanted charges.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel recurring subscriptions within a reasonable timeframe and to receive clear information about billing terms before you agree to pay.

Float's Terms state that billing is non-refundable for partial months or unused periods. However, this does not override your right under RA 7394 to demand transparency and fair treatment. If Float charges you after you cancel, or if they fail to stop billing after receiving your cancellation request, you can escalate to the Department of Trade and Industry (DTI) as your consumer authority.

What RA 7394 means for your cancellation

The Consumer Act protects you from deceptive practices and ensures companies honor cancellation requests in a timely manner. If Float continues to charge your card after you submit a cancellation request, the DTI can investigate and order a refund or compensation.

Keep records of everything: your cancellation date, the date you submitted it, screenshots of your confirmation, and dates of any charges that arrived after cancellation. These documents are your proof if you need to file a complaint.

How to cancel float: step-by-step process

Float's cancellation process is straightforward if you follow the correct sequence and time it right. The key is to cancel before your next billing date, not after it hits your card.

Prepare before you cancel

Before you click anything, take three protective steps. First, log in to your Float account and download or screenshot your current billing information, including your plan tier, seat count, billing date, and the amount charged in your last invoice. Second, export or save any project schedules, team assignments, reports, or historical data you might need later. Third, take a screenshot of your account dashboard showing the active status and next billing date.

Pro tip: if you are cancelling because of a billing error or unexpected charge, screenshot the charge itself in your bank statement or email receipt. This becomes evidence if you need to dispute the charge later.

Cancel your float subscription

Follow these steps to cancel your account:

1. Log in to your Float account at float.com with your email and password.
2. Click your profile icon or account menu in the top right corner of the dashboard.
3. Select "Settings" or "Team Settings" from the dropdown menu.
4. Scroll down to find the "Billing" or "Subscription" section.
5. Look for the option labeled "Cancel subscription," "Downgrade," or "Delete team."
   • If you only want to pause the service, select "Downgrade to free" if available.
   • If you want to cancel completely, select "Cancel subscription" or "Delete team."
6. Float will ask you to confirm the cancellation and may offer a discount to keep you as a customer. Do not accept if you are certain you want to cancel.
7. Click the final confirmation button to complete the cancellation.
8. Float will send a confirmation email to your registered email address. Save this email as proof.

Warning: do not delete your team immediately if you have sensitive project data you still need. Float allows your data to be saved for 6 months if your team remains inactive. Only delete permanently if you are certain you will never need the historical information again.

Confirm cancellation by email

After you complete the cancellation in your account, send a confirmation email to Float's support team. This creates a paper trail and helps prevent accidental reactivation or billing disputes later.

Send an email to support@floatfinancial.com with the subject line "Cancellation confirmation for [your team name]." Include your account email, team name, the date you cancelled in the app, and request written confirmation that billing will stop. Float does not publish specific support hours, so expect a response within 1 to 3 business days.

Pro tip: ask Float to confirm the exact date your next billing charge would have occurred and to acknowledge that the charge will not process.

What happens after you cancel float

Cancellation and deletion are two different things in Float's system, and understanding the difference protects your data and your billing.

Your account after cancellation

When you cancel your paid subscription, Float downgrades you to the free tier if you do not delete your team. This means your project data, team members, and historical records remain in the system for up to 6 months. You retain read-only access but lose advanced features like reporting and capacity planning.

This is useful if you think you might return to Float later or if you need to extract data you forgot to download. However, if another team member has admin access, they could reactivate the paid plan without your knowledge.

Deleting your team permanently

If you select "Delete team" instead of "Cancel subscription," Float permanently removes all project data, team members, schedules, and historical records immediately. This action cannot be undone. You lose access to any reports or historical information tied to that team.

Only delete your team if you are completely certain you will never need the data again.

Monitor your bank statement

After cancellation, check your bank or credit card statement for 7 to 14 days to confirm that Float stops charging. Look for any recurring charges or subscription fees under Float's name, the parent company name, or any affiliated payment processor.

If a charge appears after your cancellation date, contact your bank immediately to dispute it and file a separate complaint with Float's support team with your cancellation confirmation email as evidence.

Refund policy and what you can recover

Float's refund policy is strict: billing is non-refundable for partial unused periods, upgrades, downgrades, or months where your account remains open but unused. This means if you cancel on day 15 of a 30-day billing cycle, Float will not refund the remaining 15 days.

When float might offer a refund

Float's published policy offers refunds only in specific circumstances: if a charge was processed in error, if you were double-billed, or if Float failed to honour a cancellation request within a reasonable timeframe. Refunds under these conditions require a support ticket and documentation of the error.

If you were charged after submitting a cancellation request and Float acknowledges the mistake, they may issue a one-time refund as a goodwill gesture. However, this is not guaranteed.

Disputing charges through your bank

If Float continues to charge your card after you cancel and they refuse to refund, you have the right to dispute the charge with your bank. Contact your bank's dispute or chargeback department and provide:

• Your cancellation confirmation email from Float.
• Screenshots of the cancellation date and your account status.
• Proof that the charge arrived after cancellation (bank statement or email receipt).
• Any correspondence with Float's support team.

Your bank can reverse the charge and investigate on your behalf. This process typically takes 30 to 60 days.

Pricing: what you are paying and when

Understanding Float's pricing structure helps you time your cancellation and avoid unexpected charges.

Important note: prices shown on Float's website are often in USD or GBP. When your card is billed in foreign currency, your Philippine bank or credit card issuer may add a currency conversion fee on top of the base amount. This means your actual charge could be 2% to 5% higher than the listed price.

If you are on annual billing, you pay the full year's amount upfront. Cancelling mid-year does not entitle you to a prorated refund under Float's policy, though you can escalate to DTI if you believe the charges are unfair.

Common mistakes people make when cancelling float

Cancelling a subscription sounds simple, but many users trip up on timing and follow-up, and then find themselves charged again.

Mistake 1: cancelling after the charge already hit

Float bills in advance, so if today is day 28 of your cycle and your next billing date is in 3 days, you cannot prevent that charge by cancelling now. Float's system has already scheduled the charge. Cancelling only stops the charge after next month.

If you cancel on day 28 and the charge processes on day 30, that month is already paid. Cancelling does not recover it.

Mistake 2: not confirming cancellation in writing

Cancelling in the app is not enough. Many users skip the email confirmation step and later discover that Float reactivated their account or continued charging for unclear reasons. Without a written record, you have no evidence that you requested cancellation.

Always email support@floatfinancial.com to confirm, and save Float's reply as proof.

Mistake 3: assuming the free tier cancels all charges

Downgrading to the free plan is not the same as cancelling your subscription. The free tier is still an active account, and if you upgrade again (even by accident), you will be billed immediately. Downgrade only if you plan to use Float for free long-term.

If you want to stop all charges, select "Cancel subscription" or "Delete team," not "Downgrade to free."

Mistake 4: not checking your bank statement after cancellation

Do not assume Float stopped charging just because you cancelled. Verify your bank statement 7 to 14 days after cancellation to confirm no new charges appear. If a charge does appear, your cancellation confirmation email gives you proof to dispute it.

Cancellation checklist: protect yourself before you submit

Use this checklist to ensure you cancel correctly and leave a paper trail for your records.

How stopee helps you avoid cancellation traps

Cancelling Float becomes stressful when charges keep appearing or when Float ignores your cancellation request. Stopee exists to help you navigate exactly these situations. Stopee provides step-by-step guidance for cancelling recurring subscriptions, tracks your cancellation dates and deadlines, and helps you gather evidence if you need to dispute unwanted charges.

Stopee also helps you escalate complaints to consumer authorities like the DTI if Float fails to honour your cancellation within a reasonable timeframe. Many users discover through Stopee that they have stronger rights than they realized, and that companies must respond to formal cancellation requests or face regulatory action.

If you are unsure whether your cancellation was successful, or if charges keep appearing after you cancelled, Stopee can help you build a case for a refund or dispute. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and hold companies accountable for ignoring cancellation requests.

Where to send your cancellation notice

If Float's in-app cancellation does not work or if you want a formal record, send your cancellation request in writing to this registered address:

Email (primary contact):
support@floatfinancial.com
Subject: "Cancellation request for [your team name]"

What to include in your cancellation email:

• Your registered email address on the Float account
• Your team name
• The date you are submitting the cancellation request
• Your billing cycle end date (if known)
• A clear statement: "I request that all billing for this account stop immediately and that no further charges be processed"
• Your phone number for follow-up if needed

Send this email from the same email address registered on your Float account. Keep a copy for your records and wait for Float's written confirmation within 3 to 5 business days.

Your next steps: cancel with confidence

Cancelling Float does not have to be complicated or scary. The process itself takes 5 minutes: log in, find settings, click cancel, and confirm. The protection comes from documenting everything and following up in writing.

Stopee is here to make sure you do not slip through the cracks. Whether you are cancelling today or preparing to cancel soon, Stopee gives you the templates, timelines, and escalation routes you need to stay in control. Stopee has helped thousands of consumers cancel subscriptions without losing money to surprise charges or ignored requests, and you can count on the same support.

Your consumer rights in the Philippines are real and enforceable. Float is required to respect your cancellation request and stop charging within a reasonable timeframe. If they do not, the DTI will act on your behalf. Document everything, cancel with confidence, and know that you have options if anything goes wrong.