Manage Apollo

How to cancel apollo in nigeria and avoid hidden charges

What is apollo and why you might want to cancel

Apollo is a service or app that you may have subscribed to through an app store or online platform. If you are reading this, you likely want to cancel your Apollo subscription and take back control of your billing. Stopee understands that subscription services can be confusing to manage, especially when you are juggling multiple payments each month.

This guide walks you through every step to cancel Apollo in Nigeria, explains your rights under Nigerian consumer law, helps you recover refunds if you qualify, and shows you how to prevent this situation from happening again.

Why cancellations matter in nigeria

Subscription services often depend on auto-renewal to keep recurring revenue flowing. That means your payment card gets charged automatically every billing cycle, even if you have forgotten you subscribed. In Nigeria, where many consumers pay for digital services through mobile money, cards, or telecom bundles, unauthorized or unwanted renewals can drain your account fast.

Stopee helps you understand that you have legal rights. The Federal Competition and Consumer Protection Act (FCCPA) 2019 protects you from unfair billing practices and gives you the right to cancel whenever you choose.

Is apollo right for you to keep?

Before you cancel, ask yourself: Do I use this service regularly? Am I getting value for the price? Have I tried to adjust my plan to a cheaper tier instead? If the answer to all three is no, cancellation is your answer. If you simply cannot afford it right now, Stopee recommends cancelling immediately and resubscribing later if your situation changes.

Your consumer rights under nigerian law

Nigeria's consumer protection framework gives you several legal tools to enforce your right to cancel and request refunds.

Federal competition and consumer protection act (FCCPA) 2019

The FCCPA sets clear rules for digital services and subscriptions. Under this law, you have the right to:

• Cancel any subscription service at any time without penalty (unless you agreed to a fixed lock-in period in writing beforehand).
• Receive a full refund if the service is not delivered, is defective, or is cancelled within a cooling-off period (typically 14 days for distance contracts).
• Refuse consent to auto-renewal. The provider must ask for your explicit, separate consent to charge you repeatedly.
• Access clear, accurate pricing and cancellation terms before you subscribe.

Escalation and complaints

If Apollo refuses to cancel your subscription or process a refund, and you believe they have broken the law, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC). Stopee recommends documenting all communication with Apollo first, then filing a complaint with the FCCPC if necessary. Their contact details are listed in the final section of this guide.

How to cancel apollo step by step

Your cancellation method depends on where you subscribed to Apollo. Follow the exact steps for your platform.

Cancel apollo through google play store (Android)

If you subscribed to Apollo via Google Play, follow these steps on your phone or computer.

1. Open the Google Play Store app or visit play.google.com in your web browser.
   • If using the app, tap your profile icon in the top right corner.
   • If on the website, click your profile icon and select "Account".
2. Select "Manage subscriptions" or "Subscriptions" from the menu.
   • You will see a list of all active and cancelled subscriptions.
3. Find "Apollo" in the list and tap it to open the subscription details.
   • If you do not see Apollo, search for it by name in the search bar at the top of the Subscriptions page.
4. Tap "Cancel subscription" and follow the on-screen prompts.
   • Google Play may offer a discounted plan or ask why you are cancelling. You do not have to accept these offers.
5. Confirm your cancellation when prompted. Google Play will send you a confirmation email to your registered Gmail address.
   • Pro tip: Screenshot the confirmation screen immediately, even though you will receive an email. If a billing dispute arises, this screenshot is proof.

Cancel apollo through apple app store (iOS)

If you subscribed via Apple's App Store on your iPhone or iPad, here is how to cancel.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the App Store app directly.
2. Scroll down and tap "iTunes & App Store".
   • If you do not see this option, you may be on an older iOS version. Tap "Subscriptions" instead, which should appear in your main Settings menu.
3. Tap your Apple ID at the top of the page and select "View Apple ID" or "Account Settings".
   • You will be asked to authenticate with your Apple ID password or Face/Touch ID.
4. Tap "Subscriptions" and find "Apollo" in the list.
   • You will see both active and expired subscriptions here.
5. Tap "Apollo", then tap "Cancel Subscription".
   • Apple will ask why you are cancelling. You can skip this or provide feedback; it does not affect your cancellation.
6. Confirm your cancellation. Apple will send you an email confirmation to your registered Apple ID email address.
   • Warning: If you cancel a subscription in the middle of a billing cycle on iOS, you typically retain access until the end of that cycle. Check Apollo's cancellation terms to confirm this applies to your plan.

Cancel apollo directly through the app or website

Some versions of Apollo allow you to cancel directly within the app or on the website without going through an app store. Try this method first if you remember signing up directly.

1. Open the Apollo app or visit the Apollo website and log into your account.
   • If you forget your login credentials, use the "Forgot Password" link to reset them.
2. Look for "Account", "Subscriptions", "Billing", or "Settings" in the main menu or sidebar.
   • This section is often at the bottom of the app menu or at the top right of a website.
3. Find the section labeled "Manage Subscription", "Active Plans", or "Billing".
   • Click or tap to expand this section.
4. Look for a "Cancel Subscription" or "Downgrade Plan" button.
   • Some services offer downgrade options as an alternative. Read the full text before choosing.
5. Click the cancel button and follow the confirmation prompts on screen.
   • Apollo may ask why you are cancelling or offer you a discount to stay. You do not have to engage with these offers.
6. Once confirmed, you will see a cancellation confirmation message in the app or on the website.
   • Save a screenshot of this message or look for a confirmation email in your inbox within 5 minutes.

Cancel apollo through email or customer support

If the above methods do not work, or if Apollo does not provide a self-service cancellation option, you can request cancellation via email.

1. Find the Apollo support email address or contact form on their official website.
   • Look for "Contact Us", "Help", "Support", or "FAQ" pages. Copy the email address or use their online form.
2. Write a clear, formal cancellation request email.
   • Include your full name, registered email address, account ID or phone number, and the date you wish the subscription to be cancelled.
   • Use simple language: "I request immediate cancellation of my Apollo subscription effective today."
3. Send the email from the email address registered to your Apollo account.
   • This helps Apollo verify your identity and locate your account quickly.
4. Wait for a reply within 5 to 7 business days.
   • Pro tip: If you do not receive a reply within a week, resend your email and copy it to a secondary address on their website (if available) or escalate to Stopee's platform for guidance.
5. Save all emails, including your original request and Apollo's confirmation reply, as proof of cancellation.
   • If a billing dispute occurs later, these emails are your best evidence.

What happens after you cancel apollo

Cancellation is not always instant, and it is important to understand what to expect next so you are not caught off guard.

Access and service continuation

In most cases, after you cancel Apollo, you retain full access to the service until the end of your current billing period. For example, if you pay monthly and cancel on the 10th of the month, your access continues until the last day of that month. On the first day of the next month, your access is revoked.

Warning: Some services terminate access immediately upon cancellation. Check Apollo's cancellation policy or confirmation email to confirm your exact end date. If Stopee's research shows immediate termination is Apollo's standard policy, that information will appear in the final comparison table below.

Auto-renewal will stop

Once your cancellation is confirmed, auto-renewal is disabled. Your payment card will not be charged again after your current billing period expires. You will receive a final invoice if there are any prorated charges owed, or a credit note if you are owed a refund.

Your data and account

Cancellation does not automatically delete your account or your data. Your profile, preferences, and usage history typically remain stored on Apollo's servers. If you want to delete your account entirely, contact Apollo support and request full account deletion. Keep in mind that some services charge a small fee for this or require you to wait 30 days after cancellation before deleting. Stopee recommends checking Apollo's privacy policy or data deletion policy for exact timelines.

Will you get a refund when you cancel apollo

Refunds depend on when you cancel, your payment method, and Apollo's refund policy. Stopee has outlined the most common scenarios below.

Refund eligibility in nigeria

Under the FCCPA, you may be entitled to a refund in these situations:

• You cancel within 14 days of subscribing (cooling-off period for distance contracts).
• The service was never delivered or is fundamentally defective.
• You were charged without giving explicit consent to auto-renewal.
• You were overcharged due to an Apollo billing error.

If none of the above apply, refunds are at Apollo's discretion unless you paid through a third party (see below).

How to request a refund from apollo

1. Gather your evidence.
   • Collect screenshots of your subscription confirmation, billing statements, payment receipts, and any emails from Apollo about charges.
2. Contact Apollo support within 30 days of the charge you want to dispute.
   • Email or use the in-app support chat. Explain clearly why you believe you deserve a refund (unauthorized charge, 14-day cooling-off period, defective service, etc.).
3. Provide your account ID, the transaction date, the amount charged, and your reasoning.
   • Be polite but firm. State your position based on Nigerian consumer law if applicable.
4. Wait for Apollo's response (typically 5 to 10 business days).
   • If Apollo refuses, move to step 5.
5. If Apollo refuses and you believe the charge breaches the FCCPA, escalate to your payment provider.
   • Contact your bank or mobile money provider and request a chargeback or reversal of the Apollo charge.

Refunds through app stores

If you subscribed via Google Play or Apple App Store, you can request a refund directly from the app store, even if Apollo refuses.

Google Play refunds: You have 48 hours from the purchase date to request a full refund for most subscriptions. After 48 hours, refunds are not automatic, but you can still request one via Google Play support. Log into your Google Play account, go to "Manage subscriptions", find Apollo, tap "Report a problem", and select "Request refund".

Apple App Store refunds: Apple does not guarantee refunds for subscription services, but you can request one within 14 days of the charge. Open Settings, tap your Apple ID, select "Media & Purchases", tap "Account Settings", find "Purchase history", locate the Apollo charge, and tap "Report a Problem". Select "I would like a refund for this in-app purchase" and explain why.

Refunds from your bank or payment provider

If Apollo and the app store both refuse, contact your bank or mobile money provider (such as MTN Mobile Money, Airtel Money, or your local bank). Explain that you were charged for a subscription you did not authorize or that you cancelled but were still charged. Most banks in Nigeria can issue a chargeback within 90 days of the unauthorized charge.

Pro tip: Stopee strongly recommends keeping all cancellation emails, screenshots, and bank statements for at least 6 months after you cancel. If a billing dispute arises, these are your proof that you did cancel.

Apollo pricing and plan options

Pricing and plan details for Apollo services vary by market and may change frequently. Below is a general summary of what you might encounter.

Important: Exchange rates and local pricing in Nigeria fluctuate frequently. Always check the exact amount on your payment method or Apollo's billing page before confirming a subscription. Stopee recommends comparing the monthly cost to your monthly budget and asking yourself: "Would I spend this amount in person at a store?" If the answer is no, do not subscribe.

Common mistakes when cancelling apollo

Cancellations can go wrong in ways that are frustrating and costly. Here are the pitfalls Stopee sees most often, and how to avoid them.

Mistake 1: cancelling only the app, not the subscription

Deleting the Apollo app from your phone does not cancel your subscription. The service continues to charge your card every month, even though you no longer see the app. Always cancel the subscription itself through the app store, website, or email. Then delete the app if you wish. Stopee emphasizes this distinction because it is the single most common reason people are still charged after believing they cancelled.

Mistake 2: confusing cancellation with downgrade

Some platforms ask you to "downgrade" instead of cancel. Downgrade usually means switching to a cheaper plan, not stopping payment entirely. If you want to cancel completely, look for a "Cancel" or "Remove" button, not "Downgrade".

Mistake 3: not saving proof of cancellation

If you do not screenshot or save your cancellation confirmation, you have no evidence if Apollo later claims they never received the request. Always save at least a screenshot of the confirmation page and keep all cancellation emails. Store these in a folder or cloud backup for at least six months.

Mistake 4: ignoring the final billing charge

After you cancel, you may still see one final charge on your statement. This is often a prorated charge or a charge for the last day of your billing period. Review it carefully. If it looks wrong, contact Apollo or your bank within 30 days. If you ignore it, the deadline to dispute it may pass.

Mistake 5: not checking your bank statement after cancellation

The first month after you cancel, check your bank or mobile money statement carefully to confirm Apollo did not charge you again. If you were still charged, contact Apollo support immediately with your cancellation confirmation as evidence. Stopee recommends setting a phone reminder to check your statement on the same day each month.

Comparison: when to cancel vs. when to keep apollo

Not every subscription deserves to be cancelled. Before you take action, consider whether downgrading, pausing, or keeping Apollo might be better for you.

Your cancellation checklist for apollo

Use this checklist to ensure you cancel Apollo correctly and protect yourself against future billing surprises.

• Decide which cancellation method you will use (app store, website, or email).
• Gather your Apollo account details: email, account ID, phone number associated with the account.
• Log into your account and locate the cancellation option.
• Submit your cancellation request and wait for confirmation.
• Take a screenshot of the confirmation page immediately.
• Save any confirmation email Apollo sends you.
• Check your bank or mobile money statement 5 to 10 days after cancellation to confirm no charge appeared.
• Check again on the day your billing cycle would have renewed to confirm you were not charged.
• Delete the Apollo app from your phone if you no longer want it (after confirming cancellation).
• If you are charged after cancellation, contact Apollo support within 30 days with your cancellation confirmation.
• If Apollo refuses to refund, escalate to your bank or the FCCPC (details below).

Consumer protection contacts and escalation

If Apollo refuses to cancel, process a refund, or resolve a billing dispute, you have legal options in Nigeria.

Federal competition and consumer protection commission (FCCPC)

The FCCPC is Nigeria's main consumer protection authority. They enforce the FCCPA and investigate complaints about unfair billing, deceptive practices, and service failures.

• Website: www.fccpc.gov.ng
• Email: complaints@fccpc.gov.ng
• Phone: +234 1 271 4600 (Lagos office)
• How to file a complaint: Visit their website, download the complaint form, complete it with details of your Apollo dispute, and email it back with supporting evidence (cancellation emails, bank statements, screenshots).

Your bank or mobile money provider

If Apollo continues to charge you after cancellation, your bank or mobile money provider can issue a chargeback. Contact their customer service number (usually on the back of your card or in your app) and report the unauthorized charge.

Apollo contact information for escalation

If Apollo does not provide a direct email on their website, try these common support channels:

• In-app support chat (if available).
• Support form on Apollo's official website.
• Email address listed on your billing statement or invoice.

Warning: If you cannot find any official Apollo contact information, the service may not be legitimate. Exercise caution and do not provide personal or payment information to unofficial support channels.

Final advice: staying in control of your subscriptions

Cancelling Apollo is just the start. Stopee recommends taking three steps to prevent unwanted charges in the future.

First, audit all your active subscriptions every three months. Log into your app stores, banking apps, and digital service accounts and check what you are actually paying for. Many people discover forgotten subscriptions this way.

Second, use a dedicated credit card or mobile money account for subscriptions, separate from your main spending account. This makes it easier to track subscription charges and cancel them without disrupting your everyday payments.

Third, never enable auto-renewal unless you are absolutely certain you want the service. Always read the cancellation terms before you subscribe. If Stopee's platform or the app store offers a free trial, set a phone reminder to cancel before the trial ends if you do not want to be charged.

Cancelling subscriptions can feel like a hassle, but you have the legal right to do it, and you deserve services and billing that respect your money and your time. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and regain control of their digital spending. If you are struggling to cancel Apollo or any other service, visit Stopee at stopee.com for personalized help and real-time support from consumer advocates who understand Nigerian consumer law.