Manage Apollo

How to cancel apollo subscription in the UAE: step-by-step guide and your full refund rights

What is apollo and why cancellations matter

Apollo is a family of interconnected services serving different audiences. On one side, there's Apollo Graph (the GraphQL SaaS platform for developers building and managing APIs). On the other, there's Apollo 24|7, which offers healthcare diagnostics, virtual consultations, and medical product delivery across the UAE. Understanding which Apollo service you use is the first step toward a clean, friction-free cancellation.

Whether you're stepping away from a development subscription or a healthcare membership, you deserve clarity. At Stopee, we help thousands of subscribers navigate these decisions every month, and we know that Apollo's cancellation pathways aren't always obvious. This guide walks you through both services, explains your rights under UAE consumer law, and shows you how to protect your refund eligibility.

Why this guide exists

You're cancelling Apollo for a reason: cost, feature mismatch, or simply moving to a competitor. Whatever your situation, you have rights. UAE consumer protection law gives you specific windows to change your mind and claim refunds on eligible purchases. Stopee has consolidated the official cancellation methods, refund timelines, and your legal protections into one actionable resource so you don't waste time on dead ends or support tickets that go nowhere.

Your consumer rights under UAE law

The UAE Consumer Protection Law (Federal Law No. 24 of 2006, amended) and the UAE E-Commerce Regulation protect your right to cancel certain subscriptions and receive refunds. Here's what you need to know before you cancel.

The 14-day cooling-off period

For distance contracts (online purchases), you have the legal right to cancel within 14 days from the date of purchase without penalty, provided the service has not started. This applies to many Apollo subscriptions purchased online. However, Apollo's terms may specify shorter windows for certain services (such as Apollo 24|7 diagnostics or consultations), and these shorter periods take precedence if they are explicitly disclosed.

Pro tip: Check your purchase confirmation email immediately. If Apollo's service-specific cancellation window is shorter than 14 days, you must act within that window to preserve your refund eligibility.

No automatic refund after 14 days

Once you pass the 14-day window, Apollo is not legally required to refund your payment, except in cases of service non-delivery, technical failure, or breach of contract. This is why timing matters: mark your calendar on day one of purchase.

Your right to documentation

You have the absolute right to receive written confirmation of your cancellation request and any refund decision. Apollo must provide this within a reasonable timeframe. Keep every email, screenshot, and confirmation number. If Apollo refuses to honour a valid cancellation claim, the UAE Consumer Protection Authority (ADCCPA) is your escalation point.

Methods to cancel apollo: step-by-step for each platform

Apollo offers multiple cancellation routes depending on whether you're cancelling the SaaS platform or a healthcare service. Choose the path that matches your subscription type.

Cancelling apollo graph (SaaS subscription)

1. Log in to your Apollo account
   • Visit the Apollo Graph dashboard and sign in with your registered email and password.
   • Navigate to Account Settings or Billing Dashboard in the left sidebar or user menu.
2. Locate the cancellation option
   • Look for a section labeled "Billing," "Plans," "Subscription," or "Payment Methods."
   • If your plan allows downgrade or cancellation, you will see a button or link labeled "Cancel Plan," "Downgrade," or "End Subscription."
   • Click it and follow the on-screen prompts. Apollo may ask why you're leaving; answer honestly but don't be swayed by retention offers unless they genuinely meet your needs.
3. Confirm cancellation in writing
   • Once you click "confirm," Apollo will display a cancellation date and any remaining access period.
   • Take a screenshot of this confirmation screen.
   • Apollo will send a confirmation email within minutes to your registered address. Save this email permanently.
4. If in-app cancellation fails or is unavailable
   • Send an email directly to support@apollographql.com with the subject line: "Subscription Cancellation Request."
   • Include your full account details (email, account ID, company name if applicable) and the exact date you want the cancellation to take effect.
   • State: "I request immediate cancellation of my Apollo subscription, effective [date]. Please confirm receipt of this request and provide a refund timeline."
   • Apollo's support team typically responds within 48 hours. If you don't hear back within 72 hours, send a follow-up email and consider escalating to billing@apollographql.com.
5. Post-cancellation verification
   • Log back into your account within 24 hours to confirm your plan shows "Cancelled" or "Downgraded."
   • Check your email for a second confirmation from Apollo's billing team, which should include your refund eligibility and expected processing date.

Cancelling apollo 24|7 healthcare services in the UAE

Apollo 24|7 operates on service-specific cancellation windows, and they are short. You must act fast to qualify for a refund.

1. For diagnostic tests (blood work, imaging, etc.)
   • Log into your Apollo 24|7 app or website and go to "My Orders" or "Upcoming Appointments."
   • Find the test you wish to cancel.
   • You can cancel free of charge up to 2 hours before your scheduled sample collection time.
   • Click "Cancel Appointment" and confirm. Apollo will immediately issue a refund authorization.
   • Warning: After the 2-hour window closes, you forfeit the test fee. Even if you don't attend, Apollo may not refund unused tests.
2. For virtual consultations (audio, video, or chat)
   • Go to "My Consultations" in the app and find the appointment.
   • You can reschedule or cancel free of charge up to 15 minutes before the scheduled start time.
   • Click "Cancel Consultation" and select a reason (optional but helps Apollo improve).
   • Confirmation is instant; refunds appear in your Apollo wallet or original payment method within 1-2 business days.
3. For physical consultations (in-clinic visits)
   • Cancellations must happen up to 30 minutes before your appointment.
   • Use the app or call Apollo 24|7 customer care at the number provided in your appointment confirmation.
   • A full refund is issued if you cancel within the 30-minute window.
4. For delivered products (medicines, health devices, etc.)
   • You have 48 hours from delivery to initiate a return.
   • Contact Apollo 24|7 support via the app chat or phone line and request a return authorization (RMA).
   • Items must be unused, unopened, and in original packaging to qualify.
   • Once Apollo receives and verifies your return, you will be refunded within 5-7 business days to your original payment method.
5. Full membership cancellation (if you have an Apollo 24|7 plan)
   • Go to "My Plans" or "Subscriptions" in the app.
   • Tap the plan you wish to cancel and select "Cancel Plan."
   • You will see the cancellation date (usually effective at the end of the current billing cycle) and any refund eligibility notice.
   • Email support@apollo247.com to confirm the cancellation and request a refund if you are within the 14-day window from purchase.
   • Stopee recommends sending this email within 24 hours of clicking "Cancel" in the app to create a paper trail.

What happens to your access and data after cancellation

Understanding the post-cancellation period helps you avoid surprises and plan your data export accordingly.

Apollo graph SaaS access after cancellation

When you cancel an Apollo Graph subscription, your access does not stop immediately. You retain access through the end of your current billing period (for example, if you're mid-month on a monthly plan, you keep access until the last day of that month). This grace period lets you export projects, API keys, and metrics before losing access.

After the billing period expires, your account becomes read-only. You can still log in and view your data, but you cannot make changes or deploy new configurations. After 90 days of inactivity, Apollo may archive your account and restrict access entirely.

Data retention and export

Pro tip: Export all critical data before your access period ends. Use Apollo's built-in export tools to download your schema, operation history, and performance analytics in JSON or CSV format. Apollo does not automatically delete your data upon cancellation, but it may not remain accessible indefinitely.

Apollo 24|7 account and health records

Cancelling your Apollo 24|7 membership does not delete your health records. Your diagnostic results, consultation notes, and medical history are retained by Apollo in compliance with UAE healthcare regulations (typically for 5-7 years). You can request a copy of your records anytime by emailing support@apollo247.com and including your full name, date of birth, and registered email address.

Refund timelines and processing for apollo

Refunds are not instant, and knowing the exact timeline protects you from false hopes and lets you plan your next payment.

Apollo graph refund timeline

How refunds reach you

Apollo refunds are issued to your original payment method: credit/debit card, PayPal account, or bank transfer (depending on your original payment). If you paid by card, the refund appears as a credit on your next statement, not as cash back. Bank transfers can take an additional 2-5 business days after Apollo initiates the refund, depending on your bank.

Warning: Do not contact your bank demanding a chargeback before giving Apollo 30 working days to process the refund. A chargeback can trigger an account suspension and legal complications.

Apollo 24|7 refund timeline

Apollo 24|7 refunds are faster because cancellations happen within hours of purchase (before service delivery):

• Test cancellations (within 2-hour window): refund issued to Apollo wallet instantly; if withdrawing to card/bank, 1-2 business days.
• Consultation cancellations (within 15-minute window): refund to wallet or payment method within 24 hours.
• Product returns (within 48 hours of delivery): 5-7 business days from verification of return receipt.
• Plan cancellation (within 14 days): refund within 7-10 business days if approved.

Pricing breakdown and plan comparison

Knowing what you're paying helps you decide if cancellation is the right move or if downgrading makes more sense. Below is a snapshot of Apollo's pricing structure.

Apollo graph pricing (USD, typical market rates)

Prices displayed are in USD and approximate. If you're paying in AED through a UAE app store or payment gateway, your local cost may vary due to exchange rates and VAT. Stopee recommends checking Apollo's official UAE pricing page or contacting their sales team directly for exact AED amounts before committing to any plan.

Apollo 24|7 pricing structure (AED, typical)

Apollo 24|7 operates on a pay-per-service or membership model. Individual tests range from AED 50 to AED 500+ depending on complexity; consultations cost AED 100-300 per session. Membership plans (if available in your region) offer bundled services at a monthly fee. Contact Apollo 24|7 directly for current AED pricing and available plans in the UAE.

Common mistakes when cancelling apollo

Cancellation delays, lost refunds, and account lockouts happen more often than they should. Most are avoidable if you know the pitfalls.

Not cancelling before the renewal date

Apollo's billing happens automatically on your renewal date. If you forget to cancel, you are charged for the next cycle, and you've forfeited the 14-day refund window. Mark your calendar on day one and set a phone reminder three days before renewal.

Trying to cancel via social media or chat bots

Apollo's social media accounts and in-app chat systems cannot process cancellations officially. Only email or your account dashboard carries legal weight. If you cancel via chat and Apollo later claims no record exists, you have no proof. Always use the email method (support@apollographql.com) as a backup.

Confusing cancellation with downgrade

Cancelling ends your subscription entirely. Downgrading moves you to a lower-cost plan. If you still need some features, downgrade instead of cancelling; you can always cancel later. Stopee has seen users cancel by mistake when they intended to downgrade, lose access prematurely, and miss the refund window.

Not exporting your data before access ends

You have 30 days after cancellation to export your data. After that, Apollo may archive or delete it. If you rely on historical metrics, API schemas, or operation logs, export them immediately after cancellation. Using Apollo's export feature takes 15 minutes and protects against regret later.

Missing the apollo 24|7 cancellation windows

The 2-hour window for test cancellations and 15-minute window for consultations are strict. If you miss them, refunds are forfeited. Set a phone reminder the moment you book an appointment so you don't forget the deadline.

What to keep and do after cancellation

Once you click "confirm," your cancellation has started-but your responsibilities don't end there. A few smart follow-up actions protect your refund and your records.

Documentation you must save

• Cancellation confirmation email from Apollo (screenshot and PDF).
• Your original purchase receipt showing the order date and amount.
• Proof of payment (credit card statement or PayPal transaction history).
• Account screenshots showing your subscription was active and the cancellation option you clicked.
• Any support correspondence (emails to support@apollographql.com or support@apollo247.com).

These documents are essential if Apollo disputes your refund claim or if you need to escalate to the UAE Consumer Protection Authority (ADCCPA).

Monitoring your bank account and payment method

After cancellation, monitor your bank account and credit card statements for the next 30 days to ensure the refund posts. If you don't see the refund by the expected date, contact Apollo immediately with your cancellation email as evidence. If Apollo delays beyond 30 working days, file a complaint with ADCCPA.

Cancelling linked services or integrations

If you've connected Apollo Graph to other platforms (CI/CD pipelines, monitoring tools, analytics dashboards), remember to remove those integrations after cancellation. Orphaned API keys or webhooks can cause errors in your other services and pose a security risk.

How to escalate if apollo refuses your cancellation or refund

Sometimes Apollo's support team misunderstands your request or incorrectly denies a refund claim. You have legal recourse.

Step-by-step escalation

1. Send a formal written demand to Apollo
   • Email support@apollographql.com with the subject: "Formal Refund Demand - [Your Account ID]."
   • Include all documentation (purchase receipt, cancellation email, payment proof) and state: "I am entitled to a refund under UAE Consumer Protection Law (Federal Law No. 24 of 2006). I request full refund processing within 10 business days. If you do not comply, I will escalate to ADCCPA."
   • Set a deadline of 10 business days and wait for Apollo's response.
2. File a complaint with the UAE Consumer Protection Authority (ADCCPA)
   • If Apollo does not respond or refuses your claim, visit the ADCCPA website (adccpa.ae) and file an online complaint.
   • Upload your evidence (emails, receipts, screenshots) and describe your case clearly.
   • ADCCPA will contact Apollo and mediate. The process typically takes 30-60 days.
   • If Apollo still refuses, ADCCPA can compel a refund or escalate to the Consumer Protection Committee.
3. Chargeback as a last resort
   • Contact your credit card company or bank and request a chargeback, citing "service not rendered" or "refund not honoured."
   • Only use this after exhausting Apollo support and ADCCPA. A chargeback can permanently close your Apollo account.

Why stopee and authorities matter

Stopee's network of consumer advocates has successfully negotiated refunds with Apollo and other SaaS providers by documenting claims thoroughly and escalating appropriately. The UAE Consumer Protection Authority has teeth: companies that ignore complaints face fines, forced refunds, and reputational damage. Apollo knows this. A well-documented formal demand often triggers a refund faster than months of friendly emails.

Cancellation checklist for apollo

Use this checklist to ensure you've covered every step before considering your cancellation complete.

Apollo cancellation contact details and mailing address

Use these official channels to ensure your cancellation request reaches Apollo's authorised personnel.

For apollo graph (SaaS)

• Email support: support@apollographql.com
• Billing email: billing@apollographql.com
• Postal address: Apollo Graph, Inc., Legal Department, [Contact Apollo directly for current mailing address or check your invoice footer]
• Website: apollographql.com/support

For apollo 24|7 (UAE)

• Email support: support@apollo247.com
• Phone (UAE): Check your Apollo 24|7 app for the regional support number
• In-app chat: Available via Apollo 24|7 mobile app (24/7)
• Website: apollo247.com (UAE region)

How stopee can help you next

You now have a complete roadmap to cancel Apollo, protect your refund, and assert your rights under UAE law. But cancellation is just the start of your subscription journey. At Stopee, we've helped thousands of consumers cancel recurring charges, recover lost refunds, and avoid dark patterns across the SaaS and healthcare sectors. Whether you need help drafting a formal demand letter to Apollo, escalating to ADCCPA, or finding a better alternative, Stopee's advocacy team has the expertise and templates to back you up.

Visit stopee.com to explore our resource library, file a complaint, or connect with a consumer advocate who can walk you through an escalation case by case. We believe every subscriber deserves transparency, speed, and respect-not buried unsubscribe buttons and phantom charges. Stopee has helped thousands of consumers cancel subscriptions and recover refunds they thought were lost. Your cancellation matters, and we're here to make sure Apollo honours it.