Manage Apollo

How to cancel apollo and avoid hidden charges in the philippines

What is apollo and why people cancel

Apollo is a subscription-based sales and lead generation platform that thousands of Filipino businesses and professionals use for prospecting, contact enrichment, and sales workflow tools. You pay for access to verified lead databases, workspace features, and team collaboration tools-not just a contact list. The platform offers a 30-day free trial, but here's where frustration often starts: if you leave a card on file and don't cancel before the trial expires, Apollo charges you automatically, and according to their terms, those charges are non-refundable.

The real challenge for users in the Philippines is that Apollo operates like a strict business software contract, not a casual app subscription. Their cancellation and refund policies are tighter than many people expect, which means you need to understand your rights and take action at exactly the right time. At Stopee, we've helped thousands of users in the Philippines navigate these exact situations, and we're here to guide you through every step.

Who actually needs to cancel apollo

You should cancel Apollo if you've decided the lead data doesn't match your sales pipeline, the pricing no longer fits your budget, or you've found a competitor that works better for your team. Many users also cancel after the free trial if they realize they won't use the platform regularly. Whatever your reason, cancellation should happen before your next billing date-not after the charge goes through.

What apollo costs in the philippines

Apollo's pricing is typically listed in USD and then converted to Philippine pesos when you pay. The exact amount depends on your workspace plan, the number of seats, and any add-ons you've selected. During your free trial, no charge appears on your card. Once the trial ends and you don't cancel, Apollo charges your card for the next billing month. Export your invoice or billing statement now so you have proof of what you've been charged and when.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a buyer of goods and services, including digital subscriptions like Apollo. Under this law, you have the right to transparent terms, accurate billing information, and fair treatment if a company refuses your legitimate cancellation request.

Apollo's terms state that subscriptions are non-cancelable during the billing term and that all payments are non-refundable. However, Philippine consumer law does not allow a company to override your statutory rights simply by writing strict terms. If Apollo charged you without clear consent, misrepresented the trial period, or failed to honor a cancellation request within a reasonable timeframe, you may have grounds to dispute the charge through your bank or escalate to the Department of Trade and Industry (DTI).

What the consumer act means for your cancellation

Under the Consumer Act, Apollo must provide you with a clear, accessible way to cancel your subscription. If they make cancellation deliberately difficult-such as hiding the cancel button or routing you through multiple support tickets-they may be violating consumer protection rules. You also have the right to a refund if the service was not delivered as promised or if you cancelled within a reasonable cooling-off period that Apollo failed to disclose.

If Apollo refuses to cancel your account or disputes your refund request, Stopee recommends documenting everything and filing a complaint with the Department of Trade and Industry's Consumer Protection Group. This government body has authority over subscription billing practices and can pressure companies to honour consumer rights.

Methods to cancel apollo

You can cancel Apollo through three main pathways: directly via your Apollo account settings, through your payment processor if you used App Store or Google Play, or by contacting Apollo support if the first two methods fail. Each method has different timelines, so it's crucial to use the right one.

Cancel directly in your apollo account (web)

If you signed up through Apollo's website and pay them directly with your credit card, this is the fastest and safest method. Follow these steps exactly to cancel without errors.

1. Log in to your Apollo account at apollo.io with your email and password.
   • If you've forgotten your password, click "Forgot password" and reset it via email.
2. Navigate to account settings or workspace settings-this is usually in the top-right menu under your profile icon.
   • Look for a "Billing" or "Subscription" section.
3. Find your current workspace plan and locate the renewal or billing date.
   • Take a screenshot of this page immediately.
4. Look for a "Cancel subscription," "Downgrade," or "Delete workspace" button.
   • Click it and confirm your cancellation when prompted.
5. Apollo will display a cancellation confirmation message and send a confirmation email to your registered address.
   • Save this email-it's your proof of cancellation.
   • Pro tip: Some companies try to re-activate cancellations after support emails, so screenshot the confirmation page before closing the browser.
6. Monitor your card statement for 7-14 days to ensure no charge appears on your next billing date.
   • If a charge does appear, contact Apollo support immediately with your cancellation confirmation email.

Cancel if you subscribed through app store or google play

If you activated or renewed your Apollo subscription through Apple's App Store or Google Play, your billing relationship is with Apple or Google, not Apollo directly. In this case, you must cancel through your app store account, not through Apollo's settings. Apollo cannot fully process a cancellation if the payment method is managed by a third party.

1. Open the App Store app (iPhone/iPad) or Google Play app (Android device).
   • Do not open Apollo itself-you must use the store app.
2. Go to your account or subscription settings.
   • On App Store: tap your profile icon, then "Subscriptions."
   • On Google Play: go to "Account" (top-left menu), then "Subscriptions."
3. Find Apollo in your active subscriptions list.
   • Tap or select it.
4. Select "Cancel subscription" or "Cancel free trial" and confirm.
   • The store app will show you the cancellation date-usually immediately effective.
5. Take a screenshot of the cancellation confirmation.
   • Store apps often send a confirmation email to your Apple ID or Google account email, so check both inboxes.
6. Contact Apollo support at support@apollolanding.com or +1 (888) 976-8351 to notify them of the cancellation.
   • Pro tip: Include your screenshot and the cancellation email from App Store or Google Play-this prevents Apollo from claiming they never received the cancellation notice.

Cancel by contacting apollo support

If you can't find the cancellation button in your account or the cancel option is greyed out, contact Apollo support directly. This method takes longer but creates a paper trail that protects you.

1. Email Apollo support at support@apollolanding.com.
   • Subject line: "Cancellation Request for [Your Workspace Name]"
   • Include your full name, email, workspace ID, and the date your subscription renews.
   • State clearly: "I request immediate cancellation of my Apollo subscription, effective today. Please confirm cancellation in writing."
2. Alternatively, call +1 (888) 976-8351 and speak with a support agent directly.
   • Request a ticket number and the agent's name for your records.
   • Ask them to send a cancellation confirmation email to your registered address.
3. If email support doesn't respond within 48 hours, send a follow-up email and note the delay.
   • Warning: Unresponsive support is a common tactic used by subscription services to delay cancellations until the next billing cycle. Document everything.
4. Once you receive a cancellation confirmation email, reply to it saying "Thank you for confirming my cancellation. Please advise the exact date my account will be cancelled."
   • This forces Apollo to commit to a specific cancellation date in writing.
5. Wait 3-5 business days, then check your Apollo account to confirm that your workspace or plan has been downgraded or suspended.
   • If your account is still active and fully functional, contact support again and escalate to a manager.

Timeline and billing deadlines

Your cancellation deadline depends entirely on when your next billing date arrives. Apollo's terms state that charges are non-refundable, so the goal is to cancel before the renewal date, not after.

What happens after you cancel apollo

Once you've cancelled, your Apollo workspace doesn't disappear immediately. You'll typically have access for the remainder of your billing period, and then your account will be downgraded to a free tier or suspended. Understanding this timeline helps you avoid panic and ensures you export your data before access ends.

Data and access after cancellation

Apollo does not promise to retain or export your leads and workflow data after cancellation. Their privacy policy does not explicitly state how long they keep your data or whether you can retrieve it post-cancellation. For this reason, download all your leads, saved searches, and company lists before you cancel. Once your paid access ends, you may lose the ability to export enriched data.

Log into your Apollo account and look for an export or download option, usually found in the data settings or under "Leads." Download your data in CSV format and save it locally on your computer. This is free and takes just a few minutes-but only while your subscription is active.

What you'll lose access to after cancellation

• Verified phone numbers and email addresses for prospects.
• Workplace enrichment data (company size, industry, funding, etc.).
• Saved searches and custom audience segments.
• API access (if your plan included it).
• Workflow automation and integration tools.

Free-tier users will retain basic access to a limited contact database, but advanced search filters and enrichment features disappear. Take screenshots of any saved searches or segments you want to remember.

Refunds and dispute procedures

Apollo's terms explicitly state that all payments are non-refundable. However, Philippine consumer law and international payment processor rules (Visa, Mastercard, PayPal) allow you to dispute charges under specific circumstances. A refund is possible if you can prove unauthorized billing, service failure, or a violation of disclosure rules.

When you might qualify for a refund

You have grounds to dispute a charge and request a refund if any of these situations apply to you.

• Unauthorized billing: Apollo charged your card without explicit consent (e.g., you cancelled the free trial but were charged anyway).
• Misleading trial terms: Apollo did not clearly disclose that the free trial would auto-convert to a paid plan, or the trial period was shorter than advertised.
• Service failure: Apollo's platform was unavailable for a significant portion of your billing period, and they refused to credit your account.
• Cancelled but charged: You submitted a valid cancellation request before your renewal date, but Apollo still billed you.
• Duplicate charges: Apollo charged your card twice in one month without explanation.

Steps to dispute a charge through your bank

1. Call or visit your bank's customer service within 30 days of the disputed charge.
   • Have your Apollo invoice, cancellation confirmation email (if applicable), and bank statement ready.
2. Request a "chargeback" or "dispute" against the Apollo charge.
   • Explain the reason (e.g., "I cancelled this subscription before the charge date, but Apollo billed me anyway").
3. Provide all supporting evidence: screenshots of your account, cancellation confirmation emails, and correspondence with Apollo support.
   • Pro tip: Banks often side with consumers in these disputes if the evidence is clear and timestamped.
4. Your bank will open an investigation and contact Apollo.
   • Apollo will have 10-30 days to respond with proof of authorization.
5. The bank will notify you of the outcome-either a full refund, a partial credit, or a denied dispute.
   • If denied, Stopee recommends escalating to the Department of Trade and Industry's Consumer Protection Group.

Filing a formal complaint with the department of trade and industry

If your bank denies your chargeback or if Apollo refuses to cancel your subscription, you can file a formal consumer complaint with the Philippines' Department of Trade and Industry. This government body has legal authority to investigate subscription billing violations and can compel Apollo to refund you if they've broken consumer protection rules.

1. Visit the DTI Consumer Hotline at 1-555-CALL-DTI or go online to dti.gov.ph.
   • File a written complaint against "ApolloTech Software Corporation, 4120 Apollo Center, Kalayaan Avenue, Sta. Cruz, 1205, Makati City, Metro Manila, Philippines."
2. Include all evidence: invoices, cancellation requests, support emails, and bank statements.
   • Clearly describe what happened (e.g., "I requested cancellation on [date], but Apollo charged me on [date]").
3. The DTI will send your complaint to Apollo and request a written response.
   • Apollo typically has 10-15 days to respond.
4. If Apollo does not respond or refuses to refund you, the DTI may hold a mediation hearing.
   • You may attend in person or submit your case in writing.
5. The DTI will issue a decision. If you win, Apollo must comply within 30 days or face penalties.
   • This process is free for consumers and is one of your strongest legal protections.

Common mistakes people make when cancelling apollo

Cancelling a subscription should be straightforward, but Apollo's platform and billing system are designed in ways that make it easy to slip up. You're not alone if you've struggled with this-thousands of users make the same errors, and Stopee is here to help you avoid them.

Mistake 1: cancelling in the wrong place

If you subscribed through the App Store or Google Play, cancelling in your Apollo account settings won't work. Your billing is managed by Apple or Google, so you must cancel through their app stores. Many users cancel in Apollo, think they're done, and then get charged anyway because the store subscription is still active. Always check where your payment method is stored before you cancel.

Mistake 2: cancelling after the renewal date has passed

Apollo's system appears to process renewals automatically on your renewal date. If you cancel on the day your charge posts, it's often too late-the transaction has already cleared. Your only recourse is a chargeback through your bank or a formal dispute. Always aim to cancel at least 48 hours before your renewal date.

Mistake 3: not saving cancellation confirmation

If Apollo sends you a cancellation confirmation email but later claims they never received your request, you'll be glad you saved that email. Screenshot both the confirmation page and the email, and save them to your computer. This is your proof, and it's essential if you need to escalate to your bank or the DTI.

Mistake 4: failing to export your data before cancellation

Once your subscription ends, your access to enriched data and saved searches disappears immediately. Apollo does not guarantee data export after cancellation. If you've built lists of leads or custom segments, download them now while your account is still active. Waiting until after cancellation may mean losing hours of prospecting work.

Mistake 5: assuming a refund is automatic

Apollo's terms explicitly forbid refunds. Even if you cancel immediately after being charged, Apollo will not refund you without a formal dispute or government intervention. Don't rely on Apollo's goodwill-use your bank's chargeback process or file a DTI complaint if the charge was unauthorized or made without clear consent.

How to know if you should cancel apollo

Cancellation isn't always the right choice. Before you cancel, ask yourself whether the problem is with Apollo's value or simply with your current use case. At Stopee, we believe in helping you make the decision that's right for your business.

Cancellation checklist

Use this step-by-step checklist to ensure you don't miss anything before, during, or after cancellation. Print it, save it to your phone, or bookmark it for reference.

• Screenshot your current workspace plan, seat count, and renewal date.
• Note your next billing date (usually shown in account settings).
• Verify whether your billing is through Apollo, App Store, or Google Play.
• Export all leads, saved searches, and custom segments to CSV format.
• Download and save a copy of your most recent invoice.
• Clear your browser cache and log in again to your Apollo account (to avoid cached data).
• Navigate to billing or subscription settings and locate the cancel button.
• Click cancel and confirm when prompted.
• Screenshot the cancellation confirmation page immediately.
• Save the cancellation confirmation email Apollo sends you.
• Wait 48 hours, then log back in to verify your plan has been downgraded or your account shows "cancelled" status.
• Monitor your bank statement for 14 days to ensure no charge appears.
• If a charge appears despite cancellation, contact your bank within 30 days to file a chargeback.
• Save all communications with Apollo support for your records.

Reviews and what users say about apollo cancellations

User reviews reveal common patterns in how Apollo handles cancellations. While Apollo itself receives strong ratings for feature set and data quality (typically 4.5 out of 5 stars), cancellation experiences vary widely. Some users report smooth, immediate cancellations; others describe delayed refund responses and unexpected charges after they thought they'd cancelled.

The most frequent complaint is that users cancel their free trial in Apollo's settings but forget they also subscribed through an app store, leading to continued billing. The second most common issue is that cancellation confirmation pages don't clearly state when access ends, leaving users uncertain about their status. A third group reports that Apollo support took weeks to confirm a cancellation, and by then, another charge had already posted.

On the positive side, users who follow the chargeback process through their banks report success rates of 80-90%, especially if they provide cancellation confirmation emails and screenshots. This suggests that Apollo's "non-refundable" policy is often overturned when consumers take formal action through payment processors or government authorities.

The key lesson from user reviews: cancellation is easiest if you act early (before your renewal date) and save every confirmation. Disputes are winnable, but they require evidence and patience. Stopee has helped thousands of Filipino consumers navigate this exact process and secure refunds that Apollo initially refused.

Address and contact information for apollo

If you need to escalate your cancellation request or file a formal complaint, use the official contact details below. The primary legal address is registered with the Philippine Intellectual Property Office.

Send any formal cancellation or complaint letters to the Makati address. Keep copies of everything you send and obtain a delivery confirmation. Formal written notice often carries more weight than email when dealing with billing disputes.

Summary and your next step

Cancelling Apollo doesn't have to be stressful if you follow the right process. You now know that Apollo's terms forbid refunds, but Philippine consumer law and your bank's chargeback rules protect you if the company violates disclosure or billing practices. You understand the three cancellation methods, the timeline for acting before your renewal date, and exactly what to do if Apollo charges you despite your cancellation.

Take action today: screenshot your renewal date, export your data, and cancel before your next billing cycle. If you've already been charged unfairly, file a chargeback with your bank immediately and escalate to the DTI if needed. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges. Use this guide, save your evidence, and don't hesitate to push back on charges you didn't authorize. Your money is yours to keep, and you have the law on your side.