Manage Apollo

How to cancel Apollo and avoid hidden charges: your complete malaysian guide

What Apollo is and why malaysians use it

Apollo is a sales engagement platform that helps marketing and sales teams find business contacts, send outreach campaigns, and track engagement across email and calls. You subscribe to access a B2B contact database, email tools, advanced filters, and CRM-style workflow features. The platform operates on a subscription model, which means understanding your billing cycle is essential before you cancel.

How apollo's pricing works in malaysia

Apollo offers a 30-day free trial on all plans, which is the critical window for cancellation without being charged. If you do not cancel before the trial ends and your payment card is on file, Apollo will automatically bill you for the next month. Most importantly, Apollo's terms state that charges made after the free trial period ends are non-refundable if you do not cancel during the trial itself.

Pricing varies by plan tier. The platform does not display Malaysia-specific rates directly, but converted to Malaysian Ringgit (MYR), entry-level plans start around RM220 per month, with premium tiers reaching RM880 or higher. These figures are approximate, as Apollo uses dynamic pricing based on your currency and location.

Why malaysian users cancel Apollo

Research shows that most cancellations are not because the software is broken. Instead, users cite poor value for money, outdated contact data, and slow support response on lower-tier plans. If your team is spending RM220 or more monthly but not receiving accurate leads, the cost quickly feels unjustified.

Others cancel because they have moved to a different sales tool, their business model has shifted, or they realised the free trial was simply a test that did not match their team's workflow. Whatever your reason, Stopee understands that cancelling should be straightforward, not buried under confusing steps or automatic renewals.

Your consumer rights under malaysian law

As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999, which gives you specific rights when dealing with subscription services. Understanding these rights ensures you can cancel confidently and recover any charges you should not have paid.

What the consumer protection act 1999 says about subscriptions

Under this act, traders (including software companies like Apollo) must provide you with clear information about the terms of the contract, including the cancellation terms, before you agree to pay. If Apollo's cancellation terms are not transparent or if you were not clearly warned about automatic renewal before your trial ended, you may have grounds to dispute charges.

Additionally, the act protects you against unfair contract terms. If Apollo's non-refund policy applies to charges incurred without your explicit, written consent during the trial period, you can escalate to the Ministry of Domestic Trade and Consumer Affairs if Apollo refuses to refund.

How to escalate if Apollo refuses to help

If you cancel but Apollo continues to charge you, or if they refuse to acknowledge your cancellation request, contact the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) or file a complaint through their online portal. You should also retain all screenshots, email confirmations, and billing statements. Stopee recommends keeping records for at least 12 months in case you need to file a formal dispute.

Methods to cancel Apollo from malaysia

Depending on how you subscribed to Apollo, you have multiple cancellation routes available. Each method has different timings and requirements, so identifying your subscription source is the first critical step.

Where you may have subscribed

You could have signed up directly through Apollo's website, through the iOS App Store, through Google Play on Android, or via a reseller platform. Each channel has its own cancellation process, and cancelling in one place does not automatically cancel your subscription in another. This is a common trap that catches Malaysian users off guard.

Pro tip: Check your bank or credit card statements for the merchant name. If it says "Apollo.io", you subscribed on the web. If it says "Apple" or "Google", you subscribed through their app stores and must cancel there, not on Apollo's website.

How to cancel Apollo through the web platform

If you subscribed directly on Apollo's website using your credit card or PayPal, this is your cancellation route. The process takes about 5 minutes and is reversible if you change your mind before final deletion.

Step-by-step cancellation on the web

1. Log in to your Apollo account at apollo.io using your email and password.
   • If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
   • If you use single sign-on (SSO), log in through your workspace provider.
2. Navigate to Settings in the left sidebar or account menu.
   • Look for a gear icon or your profile name at the bottom left of the dashboard.
3. Select "Your plan" or "Plan overview" from the Settings submenu.
   • This page shows your current plan name, billing cycle, and next renewal date.
4. Scroll down to find the "Cancel this workspace" or "Delete workspace" button.
   • Apollo may label this as "Cancel subscription" or "Downgrade to free"-look for the red or warning-coloured button.
5. Click the cancel button and read the confirmation prompt carefully.
   • Apollo will warn you that deletion is permanent and your data cannot be recovered.
   • You will be asked to type "DELETE" or your workspace name to confirm.
6. Confirm the deletion by typing the required text and clicking the final "Delete" or "Confirm" button.
   • Your access will stop immediately, and you will not be charged again.
   • Screenshot the confirmation message for your records.

Warning: Workspace deletion is permanent according to Apollo's terms. If you still need your contact lists, email sequences, or reports, export them before you cancel. Go to your data section and download CSV files or use Apollo's export tool at least 24 hours before deletion.

Cancelling an Apollo subscription from the iOS app store

If you subscribed to Apollo through your iPhone or iPad and paid Apple directly, you must cancel through Apple, not through Apollo's website. Cancelling only on Apollo's platform will not stop Apple from billing you.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find "Apollo" in your active subscriptions list.
5. Tap on Apollo and select "Cancel Subscription".
   • Apple will ask why you are cancelling and offer discounts.
   • Select your reason and confirm cancellation.
6. You will receive an email confirmation from Apple within minutes.
   • Your access will continue until the end of your current billing cycle, then stop.

Pro tip: If you see "Cancel Free Trial" instead of "Cancel Subscription", you are still within the free trial window. Cancelling now will prevent any charge at all.

Cancelling an Apollo subscription from google play

If you use Apollo on Android and subscribed through Google Play, follow this route. Like Apple, Google handles billing independently, so you cancel with them, not Apollo.

1. Open Google Play on your Android phone or tablet.
2. Tap your profile icon in the top right.
3. Select "Payments and subscriptions", then "Subscriptions".
4. Tap "Apollo" from your active subscriptions.
5. Select "Cancel subscription" and confirm the reason for cancellation.
   • Google may offer a discount to retain you.
   • Decline and complete the cancellation.
6. Confirm via the popup and check your email for Google's cancellation notice.
   • Your subscription ends at the end of your current billing period.

Timeline: when your Apollo access actually stops

Understanding the timing of your cancellation is crucial because Apollo does not cut your access immediately in most cases. This section covers what to expect after you cancel.

If you cancel during the free trial

If you cancel within the 30-day free trial and have not been charged yet, your account is immediately deactivated. You will lose access within hours, and no charge will appear on your card. This is the ideal cancellation scenario because you avoid all charges.

If you cancel after the trial has ended

If you cancel after you have already been charged for the first month (or any subsequent month), Apollo will allow you to use the platform until the end of your current billing cycle. For example, if you were charged on 15 January for a monthly plan, and you cancel on 20 January, you retain access until 15 February. On 15 February, your account automatically deactivates, and you are not charged again.

Pro tip: Time your cancellation strategically. If renewal is on the 15th and you cancel on the 14th, you still have the entire paid month. If you cancel on the 16th, you have already paid for the next 30 days, so cancel closer to your renewal date to minimise wasted days.

Refunds: what Apollo will and will not return

Apollo's refund policy is strict and depends on when you cancel. Stopee has reviewed their terms carefully, and this section explains exactly what you can recover.

You cannot get a refund if you cancel after the free trial

Apollo explicitly states that any charges after the free trial ends are non-refundable. If you pay RM220 on 16 January and cancel on 20 January, Apollo will not refund that RM220. You keep access until the end of the cycle, but no money comes back.

You can dispute charges if they were non-consensual

However, if Apollo charged you without clear notice or consent-for example, if you never saw a warning about automatic renewal before the trial ended-you can file a dispute through your bank or credit card issuer. This is called a "chargeback", and your bank will investigate whether the charge was authorised. Under the Consumer Protection Act 1999, you have grounds to dispute charges that were not transparently communicated.

Contact your bank's dispute team, provide screenshots of the charge, your cancellation request, and Apollo's terms, and request a chargeback investigation. Banks typically investigate for 30-60 days.

Refunds for technical failures

If Apollo fails to process your cancellation request due to a technical error on their platform, and you are charged again after requesting cancellation, you have a strong case for a refund. Submit a support request with screenshots of your cancellation attempt, the charge receipt, and your bank statement. Escalate to [email protected] if the in-app chat does not resolve it within 5 business days.

Common mistakes that cost malaysians money

Cancelling feels like it should be simple, but Apollo's design and terms create several traps that catch even careful users. Understanding these mistakes now will protect your wallet.

Mistake 1: cancelling in one place but not another

If you subscribed on both the web and the iOS App Store, you must cancel in both places. Many users cancel on the web but forget about the App Store subscription, and Apple continues billing every month. Check all three platforms: the Apollo website, the App Store (if you use iPhone), and Google Play (if you use Android). Stopee recommends checking your bank statement for any lingering charges after cancellation to catch this early.

Mistake 2: confusing workspace deletion with cancellation

Apollo presents the cancellation action as "Delete workspace", not "Cancel subscription". This language causes confusion. Deleting the workspace does stop billing, but it also permanently removes all your contact data and sequence history. If you need to keep your data and just pause the subscription, export everything before you delete. There is no "pause"-only delete or stay active.

Mistake 3: missing the free trial deadline

Apollo's biggest refund clause is that cancellations during the free trial are not charged, but charges after the trial ends cannot be refunded. The free trial is 30 days from signup. Many users lose track of when that window closes and wake up to a surprise charge. Set a phone reminder for day 28 of your trial if you are unsure.

Mistake 4: not exporting your data before deletion

Once you delete your Apollo workspace, the data is gone permanently. You cannot recover contact lists, email sequences, or call recordings. Before you cancel, export your contact database as a CSV file from Apollo's Data section. This takes 10 minutes and protects your business records.

What to do immediately after cancelling Apollo

The moment you hit cancel, several steps ensure you are fully protected and that no surprise charges appear later. These actions take less than an hour and are well worth your time.

Secure your evidence

Screenshot the cancellation confirmation page showing the date and time of cancellation. Take a second screenshot of your Settings page showing "No active plan" or similar language. Download your bank statement showing the charge that prompted cancellation and any refund requests. Save all emails from Apollo confirming the cancellation. Store these in a folder on your computer or cloud drive with the date in the filename (for example, "Apollo-cancellation-20Jan2024").

Monitor your bank account

Set a phone reminder to check your bank statement on the 1st and 15th of each month for the next 3 months. Look specifically for any charges from "Apollo.io", "Apple Subscriptions", or "Google Play". If you see a charge after the cancellation date, contact your bank immediately to dispute it. The sooner you report the charge, the faster your bank investigates.

Follow up with support if access does not stop

If your account still shows active after the scheduled cancellation date, or if you are charged again, submit a request to Apollo's support team at [email protected] or through their support portal at apollo.io/submit-a-request. Include your screenshot of the original cancellation confirmation and the unexpected charge. Stopee recommends sending this via email so you have a written record. Support responds within 2-3 business days on weekdays (Monday to Friday).

Checklist: ensure your Apollo cancellation is complete

Use this checklist in the final 24 hours before your expected cancellation to ensure nothing is missed.

Should you cancel Apollo? a fair assessment

Before you cancel, consider whether the issue is the platform itself or your usage of it. Stopee believes in informed decisions, not just easy cancellations.

Reasons to keep Apollo

Apollo's contact database is comprehensive for B2B outreach in developed markets. If your sales team is closing deals using leads from Apollo, the cost is justified. Similarly, if you use Apollo's email sequences and are seeing engagement, the platform delivers value. Before you cancel, ask your team: "Are we getting replies?" If yes, the spend is working.

Reasons to cancel Apollo

Cancel if your team has not sent outreach in 60 days or has not opened the platform in 30 days. Cancel if the contact quality has declined and you are chasing outdated phone numbers or job titles. Cancel if your business model has shifted to inbound leads instead of outbound prospecting. Cancel if your sales process does not rely on email outreach (for example, if you sell only B2C or through direct sales calls). Most importantly, cancel if the monthly cost exceeds the value your team extracts from it.

How stopee can help you stay cancellation-ready

Stopee is a consumer advocacy platform dedicated to helping you navigate subscription cancellations across dozens of software tools, apps, and services. We have helped thousands of consumers in Malaysia avoid unnecessary charges, recover refunds, and cancel confidently on their own terms.

Whether you are cancelling Apollo, Slack, Microsoft 365, or any other subscription service, Stopee provides step-by-step guides, real cancellation confirmation tips, and escalation strategies if the company refuses to cooperate. Our guides are written by consumer advocates who understand subscription traps and know how to help you navigate them.

Visit Stopee.com today to explore guides for services you may be considering cancelling, to track your subscription costs, or to understand your rights under Malaysian consumer law. Stopee has helped thousands of consumers cancel smartly, and we are here to help you succeed too.

Contact details for escalation or support

If Apollo does not respond to your cancellation request or refuses to process it, use these official contact methods and escalation channels.

Apollo's official support channels

Email: [email protected]

Support request form: apollo.io/submit-a-request

Live chat: Available within the Apollo app (Monday to Friday, business hours)

Apollo's legal address (for formal notices): 440 N Barranca Ave #4750, Covina, CA 91723, United States

Malaysian consumer protection escalation

If Apollo fails to respond or disputes your cancellation claim, escalate to the Ministry of Domestic Trade and Consumer Affairs (Kementerian Perdagangan Domestik dan Hal Ehwal Pengguna, or KPDNHEP). File a complaint through their online portal or visit their office. Include copies of your cancellation request, Apollo's response (or lack of response), the disputed charge, and your bank statement.

Your bank's dispute or chargeback team is also a powerful escalation tool. Contact your bank's customer service and request a chargeback investigation for unauthorised or non-consensual charges.

Stopee recommends keeping all correspondence, receipts, and screenshots for at least 12 months. Consumer disputes can take time to resolve, and documentation is your strongest weapon.