Manage Livia

How to cancel livia and reclaim your money in new zealand

Understanding livia and why you might cancel

Livia is a menstrual pain relief device paired with a mobile app that delivers pain management through wearable technology and digital wellness support. You purchase either a physical device kit through the website or access the app's premium features and emotional support tools via the App Store or Google Play. The product aims to help manage period pain without medication, but your circumstances change - whether that's cost, effectiveness, or simply moving toward a different solution.

At Stopee, we understand that cancellation isn't about failure; it's about taking control of your spending and choosing what works for your body and budget. This guide walks you through every cancellation path, refund rules, and your consumer rights so you cancel with confidence and recover every dollar you're entitled to.

Where you buy livia matters

Livia operates across three sales channels: the official website (offering device bundles and web subscriptions), the App Store (Apple iOS), and Google Play (Android). Each channel has different cancellation mechanics and refund timeframes. Your first step is identifying where you made your purchase - this determines which cancellation process you follow and which refund policy protects you.

Your consumer rights in new zealand

The Consumer Guarantees Act 1993 (CGA) protects you when buying goods or services in New Zealand, regardless of the sales channel. If Livia fails to perform as promised within a reasonable timeframe, you have grounds to request a refund or replacement - even if Livia's stated policy is more restrictive. This is your legal safety net, and Stopee encourages you to understand it before you cancel.

Livia pricing and available plans

Here is the full pricing breakdown for Livia subscriptions and in-app purchases in New Zealand dollars.

Subscription costs add up quickly - especially if you've subscribed to multiple tiers. Stopee helps you identify which payments are recurring and which are one-time, so you know exactly what to cancel and when to expect your refund.

How to cancel livia on the app store (iPhone and iPad)

If you subscribe to Livia through Apple's App Store, you manage and cancel your subscription directly through your Apple ID settings, not through Livia's app or website.

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon in the top-right corner.
   • Select Subscriptions from the menu.
2. Find Livia in your active subscriptions list and tap it.
   • If you have multiple subscriptions, scroll to locate Livia.
3. Tap Cancel subscription (or Edit if you see that option first).
   • Confirm your cancellation when prompted.
4. Check your confirmation email from Apple within 24 hours.
   • Apple confirms cancellation and refund eligibility via email to your Apple ID email address.
   • Pro tip: Take a screenshot of the cancellation confirmation screen for your records.

Warning: Cancelling the app itself does not cancel your subscription. You must use the App Store subscription settings or your subscription will renew automatically at the next billing cycle.

What happens to your livia access on the app store

Once you cancel your App Store subscription, you lose access to premium features and emotional support content at the end of your current billing period. Your basic app remains installed, but locked features become inaccessible. App Store subscriptions typically include a grace period - you retain access until midnight on the last day of your paid cycle.

How to cancel livia on google play (Android)

Android users access Livia through Google Play, where your subscription lives inside your Google account settings rather than within the app itself.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
   • Select Subscriptions (or Manage subscriptions).
2. Tap Livia from your active subscriptions.
   • If you subscribed to multiple Livia tiers (for example, both weekly emotional support and annual full access), each appears separately.
3. Tap Cancel subscription.
   • Google Play may ask why you're cancelling - answering is optional but helps Google improve their service quality.
4. Confirm your cancellation in the pop-up window.
   • Google sends a confirmation email to your Google account within minutes.
   • Pro tip: Save this email as proof of cancellation.

Warning: Like the App Store, uninstalling the Livia app does not cancel your Google Play subscription. The subscription continues to renew unless you cancel it through Google Play's subscription menu.

What happens to your livia access on google play

Your premium features remain accessible until the end of your current billing period. After that date passes, Livia reverts to free-tier access. Google Play subscriptions do not typically offer mid-cycle refunds, but you stop all future charges the moment you confirm cancellation.

How to cancel livia web subscriptions and device purchases

If you bought Livia directly from the Livia website as a device bundle or web subscription, your cancellation path differs from app store purchases and involves more steps.

Cancel a web subscription or return the device for a refund

1. Check your purchase email from Livia to confirm your order number and purchase date.
   • You need this information to contact Livia support.
2. Contact Livia support via their website or email with your order number, account email, and cancellation reason.
   • Pro tip: Be specific about why you're cancelling - "device not effective" or "cost concerns" - as this helps Livia process your request faster.
3. Request a return shipping label or confirm the return address where you'll send the device.
   • Livia typically covers the return shipping label (you print and use it), but check your confirmation.
   • Warning: Livia's return addresses differ by country. For New Zealand customers, you may return to the USA or Hong Kong address provided by Livia support - ask for clarification.
4. Pack the device in its original packaging (if available) and ship it to the address Livia provides.
   • Keep your tracking number and receipt as proof of return.
   • Take a photo of the package before you seal it.
5. Monitor your email for Livia's acknowledgment that they received your return.
   • Refunds process within 30 business days after Livia inspects and approves the returned device.

Important note: Monthly subscription payments you've already made are non-refundable when you return a device under Livia's 120-day return window. You can choose to pay off the remaining device balance to keep it, or return the device for a refund of the device cost only.

Cancel a one-time website purchase

1. Review your order email to confirm the purchase date and item description.
   • One-time purchases fall under a 14-calendar-day cancellation window from the date you receive the item.
2. Contact Livia support with your order number if you wish to cancel within 14 days of receipt.
   • The item must be unused and in original, resaleable condition.
3. Follow Livia's instructions to return the item.
   • You typically cover return shipping for one-time purchases (unlike subscriptions).
   • Pro tip: Send your return via trackable courier; avoid standard post if possible.
4. Once Livia receives and inspects your return, they process your refund within 30 business days.
   • Refunds exclude the original shipping cost and any transaction fees charged by your payment provider.

Warning: If you miss the 14-day window, Livia's stated policy does not allow cancellation - but your Consumer Guarantees Act rights may still protect you if the device fails to deliver as promised. Stopee recommends contacting Livia support anyway and citing the CGA if the device is faulty.

Refund timelines and what to expect

Understanding when your money returns to your account prevents frustration and helps you follow up if a refund stalls.

App store refunds (iPhone and iPad)

Apple typically processes refund requests within 15 business days. Your money returns to your original payment method (credit card, debit card, or Apple Account balance). If you subscribed using a gift card, the refund credits to your Apple Account wallet, not your bank account.

Google play refunds (Android)

Google Play refunds process within 5 to 10 business days to your original payment method. Like Apple, if you used a gift card, the refund returns to your Google Play balance instead of your bank account.

Website refunds (Livia direct purchases)

Livia processes refunds within 30 business days after they receive and approve your returned device. The timeline begins when the package arrives at Livia's warehouse, not when you ship it. Use your tracking number to confirm delivery, then allow 5 to 7 business days for Livia's inspection team to review the item before processing begins.

Pro tip: After 20 business days from the inspection date, contact Livia support for a refund status update. Stopee recommends keeping a timeline document showing your return ship date, delivery confirmation, and expected refund date.

Your consumer rights under new zealand law

The Consumer Guarantees Act protects you even if Livia's cancellation policy appears rigid or restrictive.

What the consumer guarantees act covers

Under the CGA, goods (including the Livia device) must be fit for purpose, of acceptable quality, and perform as promised by the seller or advertising. If Livia fails to deliver pain relief as marketed, stops working within a reasonable timeframe, or contains defects, you have grounds to request a refund or replacement - regardless of Livia's stated policy windows.

Services (including the Livia app and emotional support features) must also be rendered with reasonable care and skill. If the app consistently crashes, features don't work as described, or the service becomes unusable, the CGA gives you remedies beyond Livia's standard cancellation terms.

How to invoke your consumer guarantees act rights

1. Contact Livia support and explain why the product or service has failed to meet the CGA standards.
   • Use plain language: "The device has not reduced my period pain as advertised" or "The app crashes every time I open it."
2. Request a refund or replacement in your first communication.
   • Do not assume Livia will refuse; many companies comply with the CGA when asked directly.
3. If Livia refuses or ignores you after 7 business days, escalate to the Commerce Commission's Consumer Advice service.
   • Visit consumer.org.nz or phone 0800 943 600.
   • The Commerce Commission can investigate Livia's compliance with the CGA and pressure them to refund you.

Stopee emphasizes that the CGA is your legal lever - use it confidently. Companies often reverse a cancellation denial once you mention the CGA or the Commerce Commission.

Common mistakes when cancelling livia

We know cancellation can feel confusing, especially when you're managing multiple platforms and refund windows. Here are the pitfalls Stopee sees most often - so you can avoid them.

Deleting the app instead of cancelling the subscription

Removing Livia from your phone does absolutely nothing to your subscription. Your recurring charge continues every week, month, or year until you cancel through the App Store, Google Play, or Livia support. Check your bank or credit card statement in two weeks; you'll see the charge still appears. Always cancel before you uninstall.

Missing the 14-day refund window for one-time purchases

Livia's 14-calendar-day window is strict for one-time purchases made through the website. The clock starts the day you receive the item, not the day you ordered it. If you receive a package on Monday and delay until Friday of the following week, you've used 11 days already. Mark your calendar immediately upon receipt and contact Livia within 10 days to be safe.

Assuming monthly payments are refundable when you return a device

Livia's policy states that subscription payments already charged are non-refundable even if you return the device during the 120-day window. This surprises many customers. If you've paid three months of subscription fees and return the device in month two, you forfeit those three months. Your only refund is the device cost itself. Understand this trade-off before you commit to a refund-by-return strategy.

Not keeping proof of cancellation

Email confirmations from Apple, Google, or Livia are your only protection if a charge appears on your statement after cancellation. Screenshot every confirmation screen and save every confirmation email. Store them in a folder on your computer or phone. If a dispute arises, you have immediate proof that you cancelled on a specific date.

What happens after you cancel livia

Cancellation is a process, not an instant switch. Here's what unfolds in the days and weeks after you take action.

Your livia account and data

Cancelling your subscription does not automatically delete your Livia account or the personal data you've stored in the app (pain logs, usage history, preferences). Your account remains active in Livia's system unless you request deletion. If you want your data erased for privacy reasons, contact Livia support explicitly and ask them to delete your account and associated information. Request confirmation in writing once they've completed this action.

Pro tip: Before requesting deletion, export or screenshot any personal wellness data you want to keep. Once Livia deletes your account, this information is gone.

Access to features and premium content

If you cancel an App Store or Google Play subscription, you retain access to premium content until the end of your current billing period. On the final day of that period, the app locks premium features and you're limited to any free-tier content Livia offers. The app itself remains installed on your device - you just can't access paid features anymore.

If you cancel a web subscription by returning the device, your access ends immediately or when Livia receives your return, depending on their policy. Your account email should receive a confirmation that specifies your final access date.

Refund status and payment method

Your refund returns to the payment method you used to purchase. If you paid by credit card, the refund posts to your credit card account. If you paid by debit card, it returns to your bank account. Bank processing times mean you may not see the credit for 3 to 5 business days after the merchant (Apple, Google, or Livia) initiates the refund. Contact your bank if the refund doesn't appear within 10 business days.

Stopee's cancellation checklist for livia

Before you start, print or screenshot this checklist to ensure you've covered every step and won't face delays.

• Step 1: Identify where you purchased Livia (App Store, Google Play, or website).
• Step 2: Locate your order number and purchase email confirmation.
• Step 3: Check today's date and count backward to confirm you're within any applicable refund window (14 days for one-time purchases, 120 days for web subscriptions).
• Step 4: Follow the cancellation steps for your platform (App Store, Google Play, or Livia support).
• Step 5: Screenshot every confirmation screen and save confirmation emails to a folder on your computer.
• Step 6: For website returns, keep your tracking number and return receipt.
• Step 7: Mark your calendar with the expected refund date (30 days for website, 5 to 15 days for app stores).
• Step 8: Monitor your bank or payment account for the refund credit.
• Step 9: If the refund doesn't appear by the expected date, contact Livia support or the app store with your proof of cancellation.

Comparing your options: should you keep or cancel?

This table summarizes your choice and what each outcome means for your wallet and wellness routine.

Where to send livia device returns

If you're returning a Livia device purchased in New Zealand, confirm the current return address with Livia support before sending your package. Livia typically directs returns to either a USA address or a Hong Kong address depending on your original order. Verify this with Livia's customer service to avoid your return being sent to the wrong location and causing processing delays.

Important: Do not send your device return without explicit confirmation of the correct address from Livia support. Stopee recommends requesting the return shipping label or address via email so you have written proof of the correct destination.

Your next step: cancel with confidence

Cancelling Livia is straightforward once you know which platform you used and which refund window applies to you. Whether you're cancelling an app subscription within minutes or returning a device to claim your money back, your consumer rights - and your decision - matter. Stopee has helped thousands of consumers cancel subscriptions cleanly, recover refunds they're owed, and take back control of their spending. You're not alone in this decision, and this guide is here to support every step you take toward cancelling Livia.

Ready to cancel? Follow the steps above for your platform, keep your proof, and monitor your refund. If Livia resists or if you hit any obstacles, Stopee's guides cover escalation strategies and your legal remedies. You've got this.