Manage Livia

How to cancel your livia subscription and reclaim your money

What livia is and why you might want to cancel

Livia is a wearable medical device subscription service designed to provide drug-free relief from menstrual cramps using electrical pulse technology and replaceable adhesive gel pads. You receive an initial device kit along with ongoing supplies of replacement pads through a recurring billing cycle. The subscription bundles replacement pads, warranty coverage, and periodic device replacement into one monthly or 6-month charge. Many customers find the device effective initially but later discover that subscription costs add up faster than anticipated, or the device stops working as expected. At Stopee, we understand that canceling a subscription can feel overwhelming, especially when a company makes the process deliberately unclear. Our role is to walk you through every step so you can exit smoothly and protect your wallet.

Why cancellation matters

Subscription fatigue is real. You commit to a device thinking you will use it regularly, only to find your needs or financial priorities shift. If Livia charges continue after you stop using the device, or if the adhesive pads fail to arrive on schedule, you are throwing money at a service that no longer serves you. The longer you delay cancellation, the more charges accumulate on your payment method. Stopee recommends acting decisively as soon as you decide the subscription is no longer worth the cost.

What this guide covers

You will learn exactly how to cancel your Livia subscription, understand your refund eligibility, recognize common traps that trap unsuspecting customers, and confirm your cancellation so charges stop. We will also review your consumer rights under federal law and show you what to do if Livia refuses to honor your cancellation request.

Understanding livia's subscription plans and costs

Before you cancel, understand exactly what you are paying for and what financial obligations may remain after you exit.

Pricing structure and billing cycles

Livia offers several subscription tiers to fit different budgets and usage patterns. Your monthly charge typically ranges from $3.95 to $8 depending on the plan tier and any promotional discounts applied at signup. Many customers also purchase standalone 6-month gel pad packs priced around $29 per order. Bundle offers-which combine the initial device kit with several months of pads and warranty protection-are frequently advertised at $138 to $199 during promotional periods. Livia may structure your billing as an upfront payment followed by recurring monthly charges, or as multiple 6-month renewal cycles. This matters because early termination could trigger a device replacement clause or lock-in penalty if you cancel before a contract term expires. Review your confirmation email or account statement to identify whether you signed up for a month-to-month plan or a longer commitment.

How billing continues if you do not act

Livia bills on a recurring schedule tied to your original signup date or a renewal cycle you selected. If you took a promotional offer at signup, charges may be lower for an introductory period and then jump to full price. If you do not actively cancel, charges will continue indefinitely. Customer complaints consistently mention surprise recurring charges that persisted weeks or months after customers believed they had stopped the subscription. This pattern is precisely why Stopee exists: to help you document and execute a cancellation so you have proof that charges should have stopped.

Your consumer rights and federal protections

U.S. federal law is explicitly on your side when it comes to canceling subscriptions and negative-option programs.

The telemarketing sales rule and the restore online shoppers confidence act

The Federal Trade Commission (FTC) enforces strict rules on "negative-option" billing-meaning subscriptions that automatically renew unless you cancel. Under the Restore Online Shoppers Confidence Act (ROSCA), Livia must obtain your express informed consent before charging you for the first time and every time thereafter. More importantly, the company must provide you with a simple, easy-to-use mechanism to cancel. If cancellation is deliberately buried or requires phone calls that go unanswered, Livia is likely violating federal law. You have the right to cancel at any time without penalty, and you can request a refund for charges incurred after you notified the company of your cancellation. Stopee encourages you to reference these rights if the company pushes back on your cancellation request.

State-level protections and your 120-day refund window

Many U.S. states, including California, have passed additional consumer protection laws. Livia's return policy explicitly offers a 120-day full refund window if you return the device to the company using tracked shipping. This is a powerful consumer lever: if you send back the device within 120 days via registered mail or a tracked carrier like UPS or FedEx, you are entitled to a full refund of the device cost. After 120 days, you may still cancel the subscription, but your refund eligibility for the device itself expires. Document every step of this return process.

When to escalate to the FTC

If Livia continues charging you after you have sent a written cancellation notice and requested a refund, you can file a complaint with the Federal Trade Commission at ReportFraud.ftc.gov. Include copies of your cancellation email, proof of delivery, and screenshots of unauthorized charges. The FTC investigates patterns of violations, and your complaint contributes to enforcement action.

Cancellation methods: step-by-step for each option

Livia offers multiple cancellation routes; each has different documentation requirements and timelines.

Method 1: postal mail cancellation (most secure)

This is the method that creates the strongest legal record. Many customer complaints center on cancellation requests that vanished into email limbo or were ignored by support staff. A registered letter creates irrefutable proof that you notified Livia on a specific date. Here is how to do it.

1. Compose a brief cancellation letter that includes your full name, Livia account email, order number (if known), and a clear statement: "I request immediate cancellation of my Livia subscription effective today. Please stop all recurring charges and confirm cancellation in writing."
2. Address the letter to Livia's U.S. returns and customer service center: 1801 Holser Walk, Unit 115, Oxnard, California 93036.
3. Print the letter and sign it by hand.
4. Visit your local post office and send the letter via USPS Certified Mail with Return Receipt Requested. This costs approximately $8 and gives you a tracking number and proof of delivery.
5. Keep the receipt, the tracking number, and a photo of the envelope for your records.
6. Wait 5 to 10 business days for the letter to arrive. Livia must acknowledge receipt within 14 days per FTC guidelines for negative-option cancellations.
7. Log into your Livia account 10 days after mailing the letter. Verify that no new charges have posted and your subscription status now shows "Canceled."

Pro tip: Send this letter even if you also cancel online or by phone. The postal record protects you if a dispute arises later.

Method 2: online account cancellation (if available)

If Livia's website offers a self-serve cancellation option in your account dashboard, this method is faster but provides weaker documentation. Stopee recommends combining this with the postal method for maximum protection.

1. Log into your Livia account at mylivia.com using your email and password.
2. Navigate to Account Settings or Subscription Management (usually found in a dropdown menu labeled "My Account" or "Billing").
3. Look for an option labeled "Cancel subscription," "Manage subscription," or "Billing & Renewals."
4. Click the cancellation option and answer any retention questions (Livia may offer a discount to keep you; decline unless you genuinely want to stay).
5. Confirm the cancellation. The system should display a confirmation message with a cancellation date.
6. Screenshot the confirmation screen immediately and save it to a folder on your computer.
7. Check your email for a cancellation confirmation message from Livia within 24 hours. If no email arrives, this is a red flag: proceed immediately to the postal mail method.

Warning: Online cancellations are easy to "lose" in company systems. Do not rely on this method alone if you are concerned about ongoing charges.

Method 3: phone cancellation (fastest but risky)

Calling Livia customer support gets an immediate response but leaves no written record. Use this only as a supplementary step after you have sent a postal letter or completed an online cancellation.

1. Find Livia's customer support phone number on mylivia.com or your invoice.
2. Call during business hours (typically 9 a.m. to 5 p.m. Pacific Time, Monday through Friday).
3. Be direct: "I want to cancel my subscription immediately. Please process the cancellation and confirm the effective date."
4. If the agent offers a discount, politely decline: "I appreciate the offer, but I am certain I want to cancel."
5. Ask the agent to email you a cancellation confirmation with the date and confirmation number.
6. Do not hang up until the agent confirms they will send the email within 24 hours.
7. Screenshot or photograph the agent's name and the date and time of your call from the phone screen.

Pro tip: Write down the agent's name and employee ID if provided. This adds credibility if you later need to dispute an unauthorized charge.

Device return and refund eligibility

Canceling your subscription and getting a refund are two separate actions; you must be intentional about both.

The 120-day return window explained

Livia offers a full refund on the device itself if you return it within 120 days of purchase using a tracked shipping method. This window is non-negotiable: after 120 days, returns are typically rejected. Calculate your 120-day deadline immediately after you decide to cancel, as this is your biggest financial opportunity to recover the upfront device cost. If you purchased a bundle or promotional package, the 120-day clock may have started on the date of the first charge, not the date your device arrived. Check your confirmation email to confirm the exact start date.

How to return the device and request a refund

1. Pack the device, charging cable, and all original documentation in a padded box or mailer.
2. Include a printed copy of your cancellation confirmation and a brief note with your name, email, and order number.
3. Do not include adhesive pads or other consumables unless instructed otherwise.
4. Ship the package to: 1801 Holser Walk, Unit 115, Oxnard, California 93036.
5. Use USPS Priority Mail, UPS Ground, or FedEx Home. Choose the "signature required" option if available; this ensures proof of delivery.
6. Do not use standard ground shipping without tracking; an untracked package cannot be proven if it goes missing.
7. Save the shipping receipt, tracking number, and any proof-of-delivery confirmation.
8. Allow 14 to 21 business days for the package to arrive and Livia to process the return. Do not expect instant refunds.

Warning: If you miss the 120-day window by even one day, your refund request will likely be denied. Set a calendar reminder at day 100 if you are on the fence about returning the device.

What happens if you keep the device

Some customers want to cancel the subscription but keep the device in case they want to use it later. Livia permits this; you simply do not return the device. However, you forfeit the 120-day refund. You can still cancel the recurring subscription charges immediately, but the initial device cost is non-refundable. This option makes sense only if you believe you will resume using Livia within a few months. Otherwise, return the device and recoup your money.

What to expect after cancellation

Cancellation is not instant; several things will happen over the next two to three weeks, and you need to monitor them closely.

Timeline for charge cessation

Livia should stop charging you immediately after you submit your cancellation request, but this is where many customers get caught off guard. If your cancellation was processed on a Tuesday, any billing cycle scheduled for that week or the following week may still post. Charges that post after your cancellation date are unauthorized and must be disputed. Check your credit card or bank account every 3 to 5 days for the first two weeks after cancellation. If an unexpected charge appears, screenshot it immediately and send a dispute notice to Livia citing your cancellation confirmation number.

Confirmation email and documentation

Within 48 hours of a successful cancellation, Livia should send you a confirmation email stating your subscription has been canceled, the effective date, and whether you are eligible for a refund. If this email does not arrive, log into your account and verify that your subscription status has changed to "Canceled" or "Inactive." If your account still shows an active subscription after 48 hours, contact Livia customer support immediately via the postal method to reinforce your cancellation request. Stopee recommends printing this confirmation email or taking a screenshot for your records.

Monitoring for unwanted charges

Set a phone reminder for 21 days after your cancellation. On that date, log into your bank or credit card account and verify that no new Livia charges have posted. If charges continue, you have strong grounds to request a chargeback from your bank, file a complaint with the FTC, and potentially pursue small claims court action. Document every unauthorized charge and every cancellation attempt you made.

Common cancellation mistakes and how to avoid them

Cancellation feels straightforward, but small missteps can prolong billing or weaken your legal position later.

Mistake 1: relying only on online cancellation without backup documentation

Your biggest mistake is assuming that clicking a "Cancel" button is enough. Online systems can glitch, support staff can fail to process the request, and there is no audit trail if the company claims you never canceled. Always use the postal mail method as your primary cancellation route, then follow up with online cancellation and a phone call as secondary confirmations. This layered approach creates redundancy and documentary evidence.

Mistake 2: canceling right before a billing cycle

If your billing date is March 15 and you cancel on March 14, Livia may still charge you on March 15. Your cancellation becomes effective "the next day," but billing has already posted. Request an immediate chargeback from your bank for this unauthorized charge. To avoid this entirely, cancel at least 7 days before your next billing date if you know when it occurs.

Mistake 3: not returning the device within the 120-day window

The refund window sounds longer than it actually is. If you hesitate and delay shipping the device, you will miss the deadline and lose your refund entirely. Stopee strongly recommends returning the device within 60 days of your cancellation to build in a safety margin. Once 120 days pass, your refund rights evaporate.

Mistake 4: deleting cancellation confirmation emails

Keep every confirmation email, screenshot, and receipt related to your cancellation indefinitely. If Livia later claims you never canceled and pursues collection action or fraud charges, these documents are your only defense. Store them in a dedicated folder, back them up to the cloud, and keep printed copies as well.

Disputing unauthorized charges and chargebacks

If Livia continues to charge you after you canceled, you have multiple legal remedies.

Step 1: request an immediate chargeback from your bank

Contact your credit card issuer or bank within 60 days of spotting an unauthorized charge. Explain that you canceled your Livia subscription and no longer authorized the charge. Provide your cancellation confirmation number and email to your bank. The bank will initiate a dispute and typically refund the charge to you within 5 to 10 business days while they investigate. Livia will then be contacted and asked to prove you authorized the charge; your cancellation documentation will defeat their claim.

Step 2: file a complaint with your state's attorney general

Every U.S. state has an attorney general's office that investigates consumer fraud. File a complaint describing how Livia ignored your cancellation request and continued charging you. Include your cancellation confirmation, proof of the unauthorized charges, and copies of any correspondence with Livia. State attorneys general track patterns of violations and can launch investigations that lead to company-wide settlements.

Step 3: report the violation to the federal trade commission

Visit ReportFraud.ftc.gov and file a detailed complaint about Livia's negative-option billing practices. Describe the difficulty you faced trying to cancel, the unauthorized charges, and Livia's failure to honor your request. The FTC collects these complaints and uses them to identify companies that violate the Restore Online Shoppers Confidence Act. Your complaint contributes to potential regulatory action.

Key comparison: canceling versus continuing

Before you finalize your cancellation decision, weigh the actual costs and benefits to ensure you are not walking away from something you still need.

When to cancel (decision triggers)

You should cancel your Livia subscription if the monthly charge no longer aligns with your usage, if you have not used the device in the past 30 days, if replacement pads are arriving but you are not replacing them, or if you have found an alternative solution to menstrual pain relief. Cancel immediately if Livia continues to charge you after you have notified them of cancellation or if the device stops functioning and they refuse to honor the warranty.

Livia's contact information and return address

Use this address and contact method for all cancellation communications, returns, and escalations.

Mailing address for cancellations and returns

Livia, Inc.
1801 Holser Walk, Unit 115
Oxnard, California 93036
United States

Send all cancellation letters and device returns to this address using tracked shipping (USPS Certified Mail, UPS, or FedEx). This is the address you will use for your 120-day refund return window.

Additional contact methods

Visit mylivia.com for phone support hours and online chat availability. Customer support is typically available Monday through Friday, 9 a.m. to 5 p.m. Pacific Time. For escalated complaints or disputes that support cannot resolve, request the name and email of a supervisor and follow up in writing via registered mail.

Final thoughts and next steps

Canceling a subscription should not feel like a battle, yet companies like Livia often make it intentionally difficult to protect recurring revenue. Your consumer rights under federal law are crystal clear: you can cancel at any time, and the company must honor that request without penalty or delay. The key to a successful, protected cancellation is documentation. Write it down, get it in writing from Livia, ship returns with tracking, and keep every confirmation. Do not assume anything is resolved until you have waited 21 days and verified that no new charges appear on your account.

If you are unsure whether to cancel or need help navigating the process, Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Our guides walk you through every step, flag the traps, and empower you to take control of your recurring billing. Visit Stopee.com today to explore cancellation guides for other services, read real customer stories, and access templates for cancellation letters. You deserve clarity, control, and peace of mind. Stopee is here to help you get all three.