Manage Simple Life

How to cancel Simple Life in malaysia and stop charges before they hit your account

What Simple Life actually is and why malaysians are cancelling

Simple Life is a weight-loss and health coaching app sold as a subscription service, not a budgeting tool (even though the name can cause confusion). The app delivers fasting support, nutrition guidance, progress tracking, and an AI coach called AVO to help you reach your health goals.

The reason you are here is likely because the signup felt smooth, but cancelling feels hidden. That frustration is valid. Simple Life runs on an auto-renewing subscription model in Malaysia, which means unless you cancel at least 24 hours before your billing cycle ends, the app charges you again automatically. At Stopee, we see this pattern across dozens of health apps, and the fix is always the same: move fast, follow the exact steps, and document everything.

The premium subscription and what you are paying for

Simple Life's paid tier is called Premium Subscription. When you pay, you are getting access to personalised fasting and nutrition plans, advanced progress tracking, educational content, and the AI Coach AVO. This is not a one-time course, it is ongoing access billed monthly or annually depending on what you chose.

This matters for cancellation because if you stop paying, you lose access at the end of your current billing cycle. Many users assume they get a refund for unused days, but Simple Life typically does not refund partial periods unless a billing error happened or you cancel within a specific grace window tied to your local consumer protection rights.

How Simple Life bills malaysian customers

You can subscribe through the Simple Life app directly, Apple App Store, or Google Play. Each platform handles cancellation differently, which is why Stopee always recommends matching your cancellation method to your original sign-up method. Monthly Premium costs approximately RM47 (converted from USD 9.99), though your exact charge depends on exchange rates and local tax at the time of billing. This conversion gap often surprises users when a renewal hits.

Support in Malaysia runs through a Help Centre chat widget and the email address [email protected]. There is no phone support listed, so email or in-app chat is your only escalation route if cancellation fails.

Your cancellation methods based on how you subscribed

The steps you follow depend entirely on which platform holds your subscription: Simple's own app, Apple, or Google Play.

Cancel inside the Simple Life app (direct billing)

If you signed up directly through the app and Simple charges you, this is your path:

1. Open the Simple Life app on your phone
2. Tap the profile icon at the bottom right (Home tab)
   • Look for a person icon or initials circle
3. Scroll down until you see Manage subscription
4. Tap Manage subscription and enter your email address
   • Simple will send you a verification code
   • Check your inbox (and spam folder) for that code
5. Enter the code to verify your email
6. You now see two options: Cancel now or Cancel at period end
   • Cancel now: Your subscription ends immediately, but you keep access until the end of your current paid period
   • Cancel at period end: Access continues as normal, but the subscription does not renew after your current cycle finishes
7. Choose your option and complete the prompts
8. Take a screenshot of the cancellation confirmation (this is your proof)

Pro tip: If you are close to your next billing date (less than 7 days away), Cancel at period end is safer because it gives Simple's system time to process the cancellation before the charge runs. Cancelling on the same day as your billing date sometimes causes a charge to go through, then requires a refund request.

Cancel through apple app store (iOS users)

If you signed up via Apple on iPhone or iPad, you must cancel through Apple, not through the Simple Life app:

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top
3. Tap Subscriptions
4. Find and tap Simple Life
5. Tap Cancel subscription or Cancel free trial (the button text depends on your status)
6. Choose your reason (optional) and confirm
7. You see a message: "Subscription cancelled" - screenshot this

Warning: If you tap Cancel subscription in the Simple Life app itself but never cancelled through Apple Settings, you are not actually cancelled. Many users make this mistake and get charged again. Apple controls the subscription, not Simple Life, so Apple controls the cancellation.

Pro tip: After you cancel on Apple, wait 5 minutes then go back to Subscriptions and tap Simple Life again. If you see "Free trial active" or no subscription listed, the cancellation took. If you still see a subscription, try cancelling again.

Cancel through google play (Android users)

If you signed up via Google Play on an Android phone, cancellation happens in the Google Play Store app, not in Simple Life:

1. Open Google Play Store on your Android phone
2. Tap your profile picture in the top right corner
3. Tap Payments and subscriptions
4. Tap Subscriptions
5. Find Simple Life and tap it
6. Tap Cancel subscription
7. Choose a reason (optional) and confirm by tapping Cancel subscription again
8. You see "You've cancelled your subscription" - screenshot this confirmation

Just like Apple, Google Play handles the billing, not Simple Life. Cancelling inside the app alone does not work. You must use the Google Play Store itself.

Refunds and what happens after you cancel

After you cancel, your access to Premium features continues until the end of your current billing period, then stops automatically.

Can you get a refund for unused time?

Simple Life does not offer refunds for unused portions of your subscription period under normal circumstances. However, Malaysia's Consumer Protection Act 1999 gives you rights in specific situations:

• You have 14 days from purchase to withdraw from the contract (cooling-off period) if you bought through a distance channel (like the app or website)
• You can claim a refund if Simple Life fails to deliver the service as described or if a technical fault prevents access during your paid period
• If a billing error occurs (duplicate charge, wrong currency conversion, or accidental renewal after cancellation), you can request a refund

If you cancel within 14 days of your first payment and no trial period was applied, contact [email protected] immediately with your receipt and request a refund under the cooling-off period. Keep a copy of that email for your records.

Pro tip: Stopee recommends taking a screenshot of your transaction history the moment you decide to cancel. This proves the date you paid and helps resolve disputes faster if a charge appears after cancellation.

What data do you lose?

Simple Life does not provide an automatic export feature for your meal logs, fasting history, or progress data in the publicly available Help Centre. If you want to keep this information, copy or screenshot it before your access ends. Do not assume the company will email it to you after cancellation, because most health apps do not.

Pricing and your billing details at a glance

Exchange rates mean your actual charge may differ from the RM47 estimate. When you see your credit card statement, the amount might be RM46 or RM48 depending on the USD-MYR rate on that day.

Common mistakes that lead to extra charges

Cancelling a subscription should not be this complicated, and the fact that it is frustrates many of our readers at Stopee. Here are the traps that catch most people:

Mistake 1: cancelling in the app when you subscribed through apple or google

You go into Simple Life, find a "Cancel" or "Manage Subscription" button, tap it, see a confirmation, and think you are done. You are not. If Apple App Store or Google Play owns the subscription, only they can cancel it. Cancelling in the app does nothing. Your card still gets charged 30 days later, and now you have to untangle a billing mess.

The fix: Match your cancellation method to your original sign-up method. Simple app → cancel in Simple. Apple App Store → cancel in Apple Settings. Google Play → cancel in Google Play Store.

Mistake 2: cancelling on the same day as your billing date

You notice the charge is coming tomorrow, panic, and cancel immediately. Simple's system processes your cancellation, but the billing cycle already triggered. You get charged one more time, then cancellation takes effect. Now you have to ask for a refund for a charge that came after you cancelled.

The fix: Cancel at least 24 hours (preferably 3-5 days) before your billing date. Check your confirmation email from signup to see which day your subscription renews.

Mistake 3: not taking a screenshot of the cancellation confirmation

The app shows "Subscription cancelled" on the screen. You close it. Two weeks later, a charge hits your card and you have no proof you cancelled. Simple's support team asks for a cancellation confirmation, and you have nothing.

The fix: Screenshot every confirmation screen, every email confirmation, and every app notification about your cancellation. Store these in a folder on your phone or computer. This takes 30 seconds and solves 90% of disputes.

Mistake 4: assuming refunds are automatic

You get charged after you cancel. You assume Simple Life will notice the error and refund you automatically. They will not. You have to file a refund request yourself.

The fix: If you get charged after cancelling, email [email protected] immediately with your cancellation proof (screenshot of the confirmation), the charge date, and the amount. Stopee advises being specific: "I cancelled on [date], received confirmation [screenshot], but was charged on [date]. Please refund RM47 to [your payment method]." Polite, factual, and dated.

What to do after cancellation is confirmed

Cancellation approved feels good, but your work is not over.

Watch your next billing date

Your cancellation is in place, but if Simple Life's system has a bug or the platform takes longer to sync, a charge might still appear. Set a reminder for 2 days after your subscription was meant to expire. Check your bank or card statement. If no charge appears, you are safe. If a charge does appear, you have fresh proof of cancellation to dispute it with your bank (a chargeback).

Keep your cancellation confirmation indefinitely

Do not delete the cancellation screenshot or confirmation email for at least 12 months. Malaysian consumer law allows disputes within a reasonable time, and your proof is your only weapon if a surprise charge appears later.

Check for hidden auto-enrollments

Some health apps try to re-enrol you after a few months of inactivity. This is rare for Simple Life, but not unheard of. If you reinstall the app or log back in later, confirm you are on the free tier before using any paid features.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you in several ways when cancelling subscriptions:

• Cooling-off period: You have 14 days from purchase to cancel distance contracts (including subscriptions bought online or via apps) without penalty. Simple Life must provide this right.
• Service quality standard: The service must match its description. If Simple Life is non-functional or fails to deliver fasting plans or AI coach access, you can claim a refund and cancel without waiting.
• Accurate billing: Your charge must match the advertised price (accounting for local tax). If you are overcharged, the seller must refund the difference.
• Right to dispute: If Simple Life refuses to refund you after cancellation, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or pursue a claim in the Sessions Court.

If Simple Life refuses a legitimate refund, Stopee advises documenting the refusal (save the email) and filing a complaint with MDTCA at mdtca.gov.my or calling their hotline. Reference your cancellation proof and the Act provision you are invoking.

Checklist to prevent cancellation problems

Use this before you cancel to avoid the most common headaches:

• Do you know which platform you subscribed through (Simple app, Apple, or Google Play)? If not, check your confirmation email or credit card statement.
• Have you screenshotted your current billing date, plan name, and next renewal date?
• Do you have 24+ hours until your next charge? If less, consider cancelling at period end rather than now.
• Have you saved or copied any data from the app you want to keep (meal logs, progress notes)?
• Have you located the right cancellation method for your platform?
• After cancelling, will you take a screenshot of the confirmation and save the email?
• Have you set a reminder to check your bank statement 2-3 days after the subscription expires?

Comparison: Simple Life vs. other health apps in malaysia

How stopee helps you navigate subscription cancellations

Cancelling a subscription should take 5 minutes, not an hour of searching. At Stopee, we have helped thousands of Malaysian consumers cancel health apps, streaming services, and SaaS tools without getting trapped by auto-renewal or hidden charges. Our step-by-step guides, refund trackers, and consumer rights resources are free to use, and we escalate disputes on your behalf when companies ignore your cancellation requests.

If you cancel Simple Life and a charge appears later, or if Simple Life refuses your refund request, Stopee has templates and escalation paths you can follow at stopee.com. We also maintain a live tracker of which apps have the worst cancellation practices, so you know before you subscribe.

The power to cancel easily is your right. Stopee exists to make sure you exercise it.

Cancellation address and contact details for Simple Life

Simple Life does not publish a postal address for cancellations in Malaysia. All cancellation requests must go through:

• Email: [email protected] (include your account email, cancellation date, and any refund request)
• In-app chat: Open Simple Life, tap Help Centre, and use the chat widget
• Help Centre: help.simple.life (browse or contact via the chat widget)

If Simple Life does not respond to [email protected] within 14 days, file a complaint with Malaysia's Ministry of Domestic Trade and Consumer Affairs (MDTCA) at mdtca.gov.my or call their hotline with your case number from Simple Life's support team. Stopee recommends keeping all email correspondence and screenshots for this escalation.