Manage Simple Life

How to cancel simple life and reclaim your wellness budget

What simple life is and why you might want to cancel

Simple Life is a subscription-based wellness app that guides you through habit-building programs, tracks your daily progress, and connects you with an AI coach to support your health goals. The app focuses on mindful eating, hydration, and weight management through personalized content available on iOS, Android, and web platforms.

You might cancel for several reasons: the program didn't align with your lifestyle, you found the cost didn't match the value you received, or you simply completed your wellness goals and no longer need the service. Whatever your reason, Stopee helps you navigate the cancellation process quickly and protect your rights as a Canadian consumer.

Is simple life worth keeping?

This depends entirely on your wellness needs and budget. Simple Life charges between $9.99 CAD weekly and $49.99 CAD annually (in USD pricing converted). If you use the AI coach regularly, complete the guided programs, and see measurable progress in your habits, the subscription may justify the cost. If you haven't opened the app in weeks or feel the guidance isn't personalized enough for your situation, cancellation makes financial sense.

When cancellation becomes urgent

You should cancel immediately if you notice unauthorized charges, if the app stopped working on your device, or if you're on a commitment plan (3-, 6-, or 10-month) and realize within the first 7 days that the service isn't right for you. The sooner you act, the sooner you can apply for a refund under Simple Life's or your payment processor's policies.

Your consumer rights in canada and what they mean

Canada's federal and provincial consumer protection laws give you specific rights when cancelling digital subscriptions.

Automatic renewal disclosure and cooling-off periods

Under the Competition Act and provincial consumer protection laws, Simple Life must clearly disclose the terms of automatic renewal before you complete your purchase. This includes the billing frequency, price, and cancellation method. Many Canadian provinces also offer a cooling-off period for online purchases: typically 14 days in some jurisdictions. Simple Life's stated 30-day refund policy for web purchases exceeds most provincial minimums, which works in your favour.

Your right to cancel without penalty

You have the right to cancel your subscription at any time, though refund eligibility depends on how you purchased and how long you've held the subscription. If Simple Life fails to honour your cancellation request or continues charging after you've cancelled, you can file a complaint with your provincial consumer protection office or initiate a chargeback through your bank or credit card company. Stopee recommends documenting all cancellation attempts (screenshots of app screens, email confirmation numbers, and dates) to support any dispute.

How to cancel simple life across all platforms

Cancellation instructions differ depending on where you purchased your subscription, so follow the exact steps for your platform to ensure the charges stop.

Cancelling through the apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID profile icon at the top of the settings screen.
3. Select Subscriptions from the menu.
4. Find and tap Simple Life in the list of active subscriptions.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm the cancellation when prompted.
   • Pro tip: Cancel at least 24 hours before your billing date to avoid being charged for the next period. You'll retain premium access until the end of your current paid period.
   • Warning: Simply deleting the Simple Life app from your device does not cancel your subscription. You must complete these steps through the Settings app.
7. Check your email for a cancellation confirmation from Apple within minutes.

Cancelling through google play (Android)

1. Open the Simple Life app and navigate to your Profile or Account section.
2. Tap Manage subscription (or Manage my subscriptions).
3. Select the Simple Life subscription from the list.
   • Alternatively, open the Google Play Store app, tap your profile icon, go to Subscriptions, find Simple Life, and proceed to the next step.
4. Tap Cancel subscription.
5. Follow the prompts to confirm your cancellation reason (optional but helpful for Google to track feedback).
   • Pro tip: Like Apple, cancel at least 24 hours before your renewal date to avoid the next charge.
6. Look for a confirmation email from Google Play confirming the cancellation.

Cancelling a web or website purchase

1. Log in to your Simple Life account on the company's website using your email and password.
2. Navigate to your Account Settings or Manage Subscription section.
3. Select your active subscription plan.
4. Click Cancel Subscription or similar button.
   • Some users report that the web cancel button is difficult to find. If you can't locate it, proceed to the email method below.
5. Confirm your cancellation.
   • Pro tip: For formal documentation (especially important if you plan to request a refund or dispute a charge), email care@simple.life with a clear subject line: "Subscription Cancellation Request."
6. Screenshot your cancellation confirmation for your records.

Cancelling by email if the app or website isn't cooperating

1. Send an email to care@simple.life with the following details:
   • Subject line: Subscription Cancellation Request
   • Your full name as it appears on the account
   • The email address linked to your Simple Life account
   • Your subscription plan type (weekly, monthly, 3-month, annual)
   • Your preferred cancellation date (immediately, or the end of the current billing cycle)
   • A brief reason for cancellation (optional but helps them improve)
2. Request a written confirmation of cancellation in the email.
   • Warning: Email cancellation requests can take 3 to 5 business days to process. If your billing date is within 2 days, consider cancelling directly through the app or platform instead.
3. Save the email you send and any replies for your records.
4. After 3 business days, check that no new charge appears on your account.

Cancelling a commitment plan (special rules apply)

If you're on a 3-, 6-, or 10-month commitment plan, Simple Life applies different refund and cancellation rules.

1. Contact Simple Life at care@simple.life within 7 days of your purchase to request a full refund.
   • Simple Life's policy states you may be eligible for a refund if you cancel within this 7-day window, no questions asked.
2. If you cancel after the 7-day window, ask whether a cancellation fee applies.
   • Stopee recommends requesting a written explanation of any fees before confirming cancellation.
3. If you cancel outside the 7-day window and wish to avoid fees, you may choose to wait until the commitment plan ends, then cancel before auto-renewal.
   • Pro tip: Mark your calendar for the final renewal date if you take this route.
4. Confirm whether the plan will auto-renew as the standard monthly subscription after the commitment ends, or whether it will simply expire.

What happens after you cancel

Cancellation doesn't happen in a vacuum, and understanding what comes next reduces confusion and unexpected charges.

Your access and data after cancellation

Once you cancel, Simple Life stops billing you for future periods immediately. You retain premium access to the app for the remainder of your already-paid billing cycle (e.g., if you cancel mid-month on an annual plan, you keep premium access until your annual renewal date would have occurred). After that access expires, you lose premium features but your account remains active unless you request deletion.

Your workout history, habit-tracking data, and AI coach conversations are retained by Simple Life per their data policy. If you want your account and all associated data permanently deleted, you must contact care@simple.life and request account deletion with confirmation. Stopee strongly advises requesting this in writing so you have proof of your deletion request.

Verifying the cancellation worked

After you cancel, take these steps to confirm the cancellation stuck:

• Check your subscription status in the app (Profile or Account) within 24 hours. It should show "Cancelled" or "Inactive."
• Review your payment method's recent transactions to ensure no new charge appears on your next billing date.
• Check your email inbox and spam folder for a cancellation confirmation from Apple, Google, or Simple Life.
• If your billing date passes and you are charged despite cancelling, contact your bank or credit card company immediately to report the unauthorized charge.

Refund eligibility and timelines

Whether you get money back depends on how and when you purchased, so read the rules that apply to your situation carefully.

Refunds for web or website purchases

Simple Life states a refund is possible within 30 days if you're dissatisfied, provided you meet any additional conditions specified for your subscription type. For example, quarterly subscriptions may require that you engage with the program for at least 15 consecutive days to qualify for a refund. Refunds from web purchases are processed directly by Simple Life and typically take around 14 days to appear in your original payment method.

To request a refund, email care@simple.life with your order details, the date you purchased, and your reason for requesting the refund. Be specific: "I purchased a 3-month plan on [date], used the program for 5 days, and found it did not meet my wellness needs. I am requesting a refund under your 30-day satisfaction guarantee." Stopee recommends sending this request within the 30-day window to avoid automatic denial.

Refunds for apple app store purchases

Apple processes refunds for Simple Life purchases independently of Simple Life itself. To request a refund, open your Apple ID settings, navigate to Purchase History, find the Simple Life charge, and select Report a Problem. Apple may approve refunds for charges made within the last 90 days at their discretion. Apple's refund process typically takes 5 to 10 business days.

Pro tip: If Apple denies your first refund request, you can appeal through the iTunes/Apple ID support form. Reference consumer protection legislation if the cancellation or billing disclosure was unclear.

Refunds for google play purchases

Google Play allows refunds for in-app subscriptions within 48 hours of the purchase date, no questions asked. After 48 hours, Google requires a valid reason for the refund and approves them at their discretion. To request, open Google Play, go to your Library, find Simple Life, tap the three-dot menu, and select Request a refund. Approval typically takes 3 to 5 business days.

If simple life refuses to refund you

If Simple Life or your payment processor denies your refund request and you believe the denial violates your consumer rights, escalate the issue:

• File a chargeback with your bank or credit card company, citing unauthorized charges or failure to honour the cancellation.
• Contact your provincial consumer protection office and file a formal complaint against Simple Life.
• In Canada, you can also file a complaint with the Competition Bureau if the company misrepresented its refund policy or automatic renewal terms.

Simple life pricing and plan comparison

Understanding the cost difference between plans helps you decide whether cancellation is the right move or whether switching to a cheaper tier makes sense.

Converted to approximate CAD pricing, the annual plan at US$49.99 offers the best value per month (around $5.50 CAD monthly if you stay committed), while the weekly plan costs you around $40 CAD monthly if you renew weekly. If you're unhappy with the service, cancelling immediately saves you money versus waiting out a longer commitment.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small errors can leave you paying longer than intended or locked into a commitment you can't escape.

Mistake 1: uninstalling the app instead of cancelling the subscription

This is the most common error. Removing Simple Life from your phone does not cancel the subscription. Your charges continue until you explicitly cancel through your payment method (Apple, Google, or the Simple Life website). Stopee has heard from dozens of users charged for months after they thought they had cancelled simply because they deleted the app.

Always use the official cancellation method for your platform. Uninstalling is optional and can happen after you've cancelled, not before.

Mistake 2: cancelling at the wrong time

If you cancel on your billing date or within hours of it, you may still be charged. Most platforms process the charge first, then cancel immediately after. To be safest, cancel at least 24 to 48 hours before your billing date. Check your original purchase confirmation email or your subscription settings to see when your next charge is due.

Mistake 3: not saving confirmation details

After you cancel, take a screenshot of the confirmation screen and save any confirmation emails. If a surprise charge appears later, your proof of cancellation protects you in a chargeback or dispute with your bank. Stopee recommends creating a simple folder on your phone or computer labeled "Cancellations" and filing these confirmations there.

Mistake 4: assuming refund requests are automatic

Cancelling your subscription and requesting a refund are separate actions. If you want your money back, you must explicitly request a refund within the eligibility window (30 days for web purchases, 90 days for Apple, 48 hours for Google). Don't assume the company will automatically refund you after cancellation.

Mistake 5: not checking for hidden cancellation fees

Commitment plans may include cancellation fees if you exit early. Before confirming your cancellation, ask Simple Life in writing whether any fee applies. This is especially important if you're beyond the 7-day cooling-off period on a 3-, 6-, or 10-month plan.

Checklist before and after you cancel

Use this checklist to ensure you don't miss any steps and protect yourself from unwanted charges.

When to keep or cancel: a decision table

Sometimes the decision to cancel isn't obvious. This table helps you weigh whether to stick with Simple Life or move on.

How stopee helps you cancel with confidence

Cancelling a subscription shouldn't feel like a battle with hidden terms and dark patterns. Stopee is a consumer advocacy platform that has helped thousands of people cancel unwanted subscriptions, recover refunds, and understand their rights.

Whether you need step-by-step guidance for Simple Life, help drafting a refund request email, or advice on escalating a dispute with your bank, Stopee provides expert support to protect your wallet and your time. Our guides cover all major subscription services in Canada, the United States, and internationally, with specific attention to local consumer protection laws.

Visit Stopee.com to explore our full library of cancellation guides, refund templates, and consumer rights resources. Stopee makes the process transparent, empowering you to cancel on your own terms.

Summary and next steps

Cancelling Simple Life is straightforward once you know which platform you used and which steps to follow. Whether you purchased through Apple, Google Play, or the Simple Life website directly, your cancellation takes effect immediately, and billing stops after your current cycle ends.

Remember: deleting the app does not cancel the subscription. Use the official platform method for your payment source, cancel at least 24 hours before your billing date, save your confirmation, and monitor your next billing statement to confirm the charge does not reappear.

If you're eligible for a refund (within 30 days for web purchases, 90 days for Apple, or 48 hours for Google), submit your request promptly with your order details and reason. If Simple Life or your payment processor denies your request unfairly, you can file a chargeback, contact your provincial consumer protection office, or escalate to the Competition Bureau.

Stopee has helped thousands of Canadian consumers cancel subscriptions like Simple Life without frustration, recover refunds they were entitled to, and understand their rights. If you need further assistance after reading this guide, Stopee's expert team is ready to help you navigate the process and enforce your consumer protections.

Contact Simple Life support: care@simple.life

Canadian consumer protection resources: Contact your provincial consumer protection office or file a complaint with the Competition Bureau at www.competitionbureau.gc.ca