Manage Simple Fasting

How to cancel Simple Fasting and stop your subscription charges

What Simple Fasting is and why you might want to cancel

Simple Fasting is a mobile health and wellness app built around intermittent fasting, personalised nutrition guidance, and progress tracking. The service operates as a recurring subscription, and many Malaysian users find themselves paying monthly charges without a clear exit path when their needs change or the app no longer fits their lifestyle.

How Simple Fasting works and what your subscription covers

Simple Fasting charges you for access to customised fasting plans, food logging, habit tracking, and coaching-style guidance. Public pricing shows a monthly rate of RM71 (approximately USD 14.99) or an annual option at RM849 (approximately USD 179.88). When you first sign up, you may receive a free trial period, but after that trial ends, the app automatically renews your subscription unless you cancel it beforehand.

The critical point for Malaysian users is this: your billing may be processed directly by Simple Fasting, Apple (if you subscribed via iOS), or Google Play (if you subscribed via Android). Understanding where your payment is actually going makes the difference between a successful cancellation and waking up to another charge on your next billing date.

Why people in malaysia cancel Simple Fasting

Users cancel for many reasons. Some realise the app's coaching features overlap with their own knowledge or other fitness apps they already use. Others find the subscription cost adds up faster than expected, or they simply lose momentum with intermittent fasting as a lifestyle choice. A common complaint is unclear billing: subscribers don't realise they've been charged until weeks pass, which is frustrating when the app's cancellation path isn't obvious.

At Stopee, we've seen users feel trapped because they can't find a visible cancel button in the app itself. They worry that deleting the app will leave them vulnerable to surprise charges. That concern is completely valid, and it's exactly why we've built this guide-to show you the fastest, safest route to cancellation.

Your consumer rights and what malaysia's laws protect

How the consumer protection act 1999 applies to your subscription

Malaysia's Consumer Protection Act 1999 gives you specific rights when you buy a service like Simple Fasting. The law requires the business to act fairly and honestly, provide clear information about what you're paying for, and handle complaints promptly. If Simple Fasting fails to cancel your subscription when you request it, or continues charging you after you've taken the right steps, you have a legal lever.

Additionally, the law states that any advertisement or subscription terms must be accurate and not misleading. If Simple Fasting's free trial converts to a paid subscription without unambiguous advance notice, or if the cancellation process is deliberately hidden, you may have grounds to dispute charges or demand a refund through the Federation of Malaysian Consumers Associations (FMCA) or directly with the Ministry of Domestic Trade and Consumer Affairs.

What to do if Simple Fasting refuses to cancel or keeps charging you

If you've followed the cancellation steps below and Simple Fasting still charges your card after your requested cancellation date, document everything. Keep screenshots of your cancellation request, your bank statement showing the unwanted charge, and any email responses (or lack thereof) from their support team.

Contact the Federation of Malaysian Consumers Associations (FMCA) or lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs. Stopee recommends writing a brief email to Simple Fasting's support team first, referencing the Consumer Protection Act 1999 and asking for a full refund of post-cancellation charges. Many companies respond quickly when they see a consumer knows their legal standing.

How to cancel Simple Fasting: step-by-step methods for each billing platform

First, identify where your subscription payment comes from

Before you cancel, you must confirm your billing source. Open your most recent bank statement or email receipt. If the charge reads "Apple Inc." or "iTunes," you subscribed via the App Store. If it reads "Google Play," you subscribed via Google Play. If it reads "Simple Fasting" or similar, you subscribed directly.

This matters because each platform has a different cancellation process. Cancelling in the Simple Fasting app alone will not stop an Apple or Google subscription. Stopee has guided thousands of users through this exact confusion, and the correct first step is always: identify your billing source.

Cancel Simple Fasting if you subscribed through the app or website

If your bank statement shows a charge from Simple Fasting directly, follow these steps:

1. Open the Simple Fasting app on your mobile phone and log in with your username and password
   • If you can't remember your password, tap "Forgot password" and reset it via the email confirmation link
2. Tap the account or settings icon, usually located at the bottom right of your screen
   • Look for menu labels like "Profile," "Account," or a gear icon
3. Scroll down and look for "Subscription," "Billing," or "Manage subscription"
   • On some app versions, this may be under "Settings" then "Payment" or "Account Management"
4. Tap "Cancel subscription" or "Unsubscribe"
   • The app may ask why you're cancelling; you can skip this or select a reason
5. Confirm your cancellation when prompted
   • You should see a message like "Your subscription will end on [date]"
6. Take a screenshot of the confirmation page showing your cancellation date
   • Save this to your phone or email it to yourself-you'll need it as proof if charges continue
7. Wait for a confirmation email from Simple Fasting within 1 to 3 hours
   • Warning: If you don't receive an email confirmation within 24 hours, contact Simple Fasting support via the Help Centre chat widget at help.simple.life

Cancel Simple Fasting if you subscribed through apple app store

If your charge shows "Apple Inc." or "iTunes," you must cancel via Apple's system, not the Simple Fasting app. Here's how:

1. Open the Apple App Store app on your iPhone or iPad
   • Do not open the Simple Fasting app itself
2. Tap your Apple ID profile picture at the top right of the screen
   • If you see a silhouette instead of a photo, tap it anyway
3. Select "Subscriptions"
   • This opens a list of all active and inactive subscriptions tied to your Apple ID
4. Find "Simple Fasting," "Simple: Weight Loss & Health Coaching," or similar in the list and tap it
   • If you see multiple health apps, look for the one with Simple Fasting's logo or name
5. Tap "Cancel subscription" or "Edit"
   • Some Apple accounts show "Manage" instead; tap that if "Cancel" is not visible
6. Confirm the cancellation by tapping "Confirm" or "Yes, cancel"
   • Apple will show your final billing date and confirm the subscription ends there
7. Take a screenshot showing the subscription status as "Cancelled"
   • Store it safely as proof-Apple's email confirmations can take 24 to 48 hours to arrive
8. Check your email for an Apple confirmation message within two days
   • Warning: If your subscription still shows as active after 48 hours, contact Apple Support directly at support.apple.com/en-my

Cancel Simple Fasting if you subscribed through google play

If your charge shows "Google Play," cancel via Google's system. The process differs slightly between Android phones and computers, so follow your device type:

On Android phone:

1. Open the Google Play Store app
   • Tap the profile icon at the top right (looks like a circle with your initial or photo)
2. Select "Payments and subscriptions"
   • Then tap "Subscriptions"
3. Find Simple Fasting or "Simple: Weight Loss & Health Coaching" and tap it
   • Scroll through the list if you have many subscriptions
4. Tap "Cancel subscription"
   • Google may ask for a cancellation reason; answering is optional
5. Confirm by tapping "Yes, cancel" or "Continue"
   • You'll see your final billing date
6. Screenshot the confirmation page
   • Google sends confirmation emails, but screenshots are faster proof

On computer (web browser):

1. Go to play.google.com in your web browser
   • Make sure you're logged into the same Google account that purchased Simple Fasting
2. Click your profile icon at the top right
   • Select "Payments and subscriptions"
3. Click "Subscriptions"
   • You'll see all active and cancelled subscriptions
4. Click Simple Fasting from the list
   • If you don't see it, scroll or search for "Simple"
5. Click "Cancel subscription"
   • Follow the on-screen prompts
6. Confirm the cancellation
   • Take a final screenshot showing the status change

What happens after you cancel Simple Fasting

Your app access and what data you keep

After you cancel, you can still use the Simple Fasting app until your final billing date. Once that date passes, the app will lock most premium features. You'll see prompts to resubscribe, but you won't be charged unless you tap the subscription button and restart your plan.

Simple Fasting's public terms do not clearly explain data retention, so assume your progress history, fasting logs, and meal plans may be deleted within 30 to 60 days after your access ends. If you want to preserve your data, export or screenshot any important information before your final billing date passes.

What to do if you're charged after cancellation

If your bank statement shows a charge from Simple Fasting, Apple, or Google after your confirmed cancellation date, this is a problem and Stopee recommends immediate action. You have rights here.

First, contact the billing platform directly: if it's Apple, message Apple Support; if it's Google Play, contact Google; if it's Simple Fasting directly, use their Help Centre chat at help.simple.life. Provide your cancellation screenshot and the unwanted charge date. Ask for a full refund.

Most companies issue refunds within 5 to 10 business days once they verify your cancellation. If the company refuses, escalate to the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Consumer Affairs with your documentation. Under Malaysia's Consumer Protection Act 1999, you have the right to a refund if a service was charged after cancellation.

Refunds and billing timeline

When and how you'll get your money back

If you cancelled before your renewal date, you won't be charged again-no refund needed. Your subscription simply ends on the date shown in your cancellation confirmation.

If you were charged after you cancelled, or if you cancelled mid-cycle and want a prorated refund for unused days, the timeline depends on your billing platform:

Pro tip: Keep your original cancellation screenshot and the email receipt showing the charge you're disputing. These speed up refund processing by 50 percent. Stopee users who document cancellations carefully rarely wait more than a week for refunds to appear in their bank account.

Pricing and subscription comparison

What you're paying and whether it's worth it

Simple Fasting charges RM71 per month or RM849 per year if you pay annually. Over 12 months, the annual plan works out to roughly RM70.75 per month, so paying yearly saves you a small amount.

Many Malaysian users don't realise they're on an annual commitment until they want to cancel. Stopee recommends always starting with the month-to-month option unless you're completely sure about the app.

Common mistakes people make when cancelling Simple Fasting

Why your cancellation might not have worked

Cancellation frustration is deeply frustrating when you've done what you thought was right and still see a charge appear. Here are the mistakes that cost users money and time:

Mistake 1: Deleting the app without cancelling the subscription. The most common error. You delete Simple Fasting from your phone, assume you're done, and then your card gets charged again in 30 days. The app is separate from the subscription-deleting one never stops the other. Always follow the cancellation steps for your specific billing platform (Apple, Google, or Simple directly) before you delete the app.

Mistake 2: Cancelling in the app but forgetting you subscribed through Apple or Google. You open Simple Fasting, tap settings, and tap a cancel button. You feel like you've cancelled. But your actual subscription lives on Apple's or Google's system, not inside the app. The app's cancel button often just removes it from your device. Check your bank statement to confirm which platform charged you, then cancel through that platform's official subscription menu, not the app itself.

Mistake 3: Not taking a screenshot of your cancellation confirmation. You cancel, see a message that looks like confirmation, and then close the screen. A few weeks later, you're charged again. You can't prove you cancelled because you didn't save the confirmation. Always screenshot your cancellation date and status. This is your proof if a refund dispute arises.

Mistake 4: Cancelling on the last day of your billing cycle. You cancel on day 29 of a 30-day billing period, hoping to avoid the next charge. The system processes your cancellation request but still charges you because your renewal already triggered. Cancel at least three to five days before your next billing date to avoid this overlap.

Mistake 5: Not checking for a confirmation email.strong> You cancel online but don't check your email. Without the confirmation, you have no proof the cancellation was processed. Wait 24 hours after cancellation, then check your inbox and spam folder for a message from Simple Fasting, Apple, or Google. If it doesn't arrive, contact support immediately.

Cancellation checklist and final steps

Your step-by-step pre-cancellation and post-cancellation checklist

Use this checklist to ensure your cancellation is complete and protected:

1. Gather your proof
   • Open your bank statement or email receipt and identify your billing platform (Simple Fasting, Apple, or Google)
   • Write down or screenshot your subscription plan name, monthly amount, and next billing date
   • Keep this information in a safe place for the next 90 days
2. Save your data
   • If you want to preserve fasting logs or progress, screenshot or export them now
   • Email any important records to yourself for backup
3. Follow the correct cancellation process
   • Match your billing platform to the step-by-step guide above (Apple App Store, Google Play, or Simple Fasting direct)
   • Do not skip steps or assume a partial cancellation is complete
4. Screenshot your cancellation confirmation
   • Show the status as "Cancelled," "Subscription ended," or similar
   • Include the final billing date clearly visible in the screenshot
5. Wait for email confirmation
   • Check your inbox within 24 to 48 hours for a message from your billing platform
   • If no email arrives, contact support using the details in your cancellation confirmation page
6. Monitor your bank account
   • For the next two billing cycles, check that no charge from Simple Fasting, Apple, or Google appears on your card
   • If a charge does appear after your cancellation date, report it immediately to your bank and the billing platform
7. File a dispute if needed
   • If you're charged after cancellation, contact your bank to dispute the charge within 30 days
   • Also contact the Federation of Malaysian Consumers Associations (FMCA) if the billing platform refuses a refund

What customers say about cancelling Simple Fasting

Real feedback from malaysian users

Simple Fasting holds a 4.5 out of 5-star rating on most app stores, which tells only part of the story. The reviews that mention cancellation paint a different picture. Users consistently report that the cancellation process is hidden, confusing, or unclear. Many didn't realise they were paying until weeks had passed, and when they tried to stop their subscription, they couldn't find a cancel button inside the app itself.

A common theme from Malaysian users is frustration over no visible office or phone number to contact. Without a clear support channel, cancelling feels like sending a message into a void. The Help Centre chat widget exists, but response times vary, and time-zone differences can leave you waiting longer than expected for an answer. Stopee has documented these gaps and built this guide specifically to bridge them.

Positive feedback tends to come from users who never needed to cancel-they continued with the app because they saw results. Users who did cancel often mention relief once they finally found the right process, but almost all say the path should be clearer from the start.

Traps and dark patterns to watch out for

How subscription apps make cancellation harder than it needs to be

Simple Fasting, like many mobile apps, uses subtle design choices that make cancellation difficult. Understanding these patterns protects you:

Trap 1: No cancel button in the app itself. You open settings, scroll through menus, and never find a visible "Cancel subscription" option. The app intentionally doesn't host that button-it expects you to cancel through your device's app store or a web account. This confusion keeps many users subscribed longer than they intend.

Trap 2: Free trials that auto-convert without clear notice. You download Simple Fasting for a free trial, and seven days later, you're charged RM71. If you didn't read the exact terms buried in tiny print, you feel blindsided. Malaysia's Consumer Protection Act 1999 requires clear advance notice of billing, so if the free trial conversion wasn't obvious at signup, you have grounds to dispute the charge.

Trap 3: Renewal dates that don't match the calendar. Your next billing date might be the 17th of the month, not the 1st. Many users cancel on the wrong day because they assume a monthly subscription renews on the calendar month. Always check the exact billing date in your account before cancelling.

Trap 4: Silence after cancellation.strong> You cancel online, see a message, and then hear nothing. No email confirmation arrives for days. In the meantime, you're unsure whether you're actually unsubscribed. This uncertainty is by design-it keeps you checking the app, staying engaged, and sometimes even resubscribing accidentally. Always wait for email confirmation and screenshot your cancellation status immediately.

Stopee works to expose these patterns so Malaysian consumers don't fall into them. When you know how subscription apps work, you can protect yourself.

Cancellation address and support contact information

Where to reach Simple Fasting if you need help

Simple Fasting does not publish a physical office address for Malaysia or a direct phone number for cancellation support. This is a common complaint, but it's not unique to Malaysia-most mobile app companies operate entirely online.

Your contact options are:

• Help Centre chat widget: Visit help.simple.life and open the chat box at the bottom right of the page. Response times vary from 1 to 24 hours depending on demand.
• Email (if visible on Help Centre): Look for a contact email on the same Help Centre page. If you can't find it, use the chat widget to ask for an email address.
• In-app support: Open Simple Fasting, go to settings, and look for a "Help" or "Contact support" option. This typically opens the same chat widget as the Help Centre.
• If billing is through Apple: Contact Apple Support directly at support.apple.com/en-my. Apple handles the cancellation for App Store subscriptions.
• If billing is through Google: Contact Google Play support at support.google.com/googleplay. Google handles Google Play subscription cancellations.

Consumer protection escalation (Malaysia): If Simple Fasting doesn't cancel your subscription or refuses to refund post-cancellation charges, contact:

• Federation of Malaysian Consumers Associations (FMCA): Helpline +603-7931 5022 (Kuala Lumpur) or submit a complaint at fmca.org.my
• Ministry of Domestic Trade and Consumer Affairs: +603-8000 8000 or visit kpdnkk.gov.my

Both organisations can investigate complaints and pressure companies to honor refunds under the Consumer Protection Act 1999.

Summary and next steps

Cancelling Simple Fasting is straightforward once you know which billing platform charges you and follow the exact steps for that platform. The common mistakes-deleting the app instead of cancelling the subscription, not taking screenshots, or cancelling on the wrong date-are all avoidable with a clear process, which you now have.

The Consumer Protection Act 1999 protects you if Simple Fasting continues charging after you cancel. Document every step, take screenshots, and don't hesitate to escalate to the FMCA or Ministry if needed. You have rights, and companies know it.

Stopee has helped thousands of consumers cancel health and wellness subscriptions without surprise charges or months-long disputes. Whether you're cancelling because you've reached your fitness goals, found a cheaper alternative, or simply want to reset your spending, you deserve a clear, respectful cancellation process. Follow this guide, stay organized, and you'll cancel Simple Fasting safely. For more guidance on cancelling other services or understanding your consumer rights, visit Stopee today and take control of your subscriptions.