Manage Dofasting

How to cancel Dofasting in malaysia: the complete step-by-step guide

What Dofasting is and why you might want to cancel

Dofasting is a subscription-based intermittent fasting app that charges your payment method automatically every month until you stop it. You get access to fasting timers, personalised meal plans, progress tracking, and AI-guided coaching content - but the moment you sign up, you enter a recurring billing cycle that will keep renewing unless you take action to cancel it.

Many Malaysians discover too late that Dofasting operates on auto-renewal and that cancellation requires specific steps. If you signed up for a free trial or a discounted first month, you need to cancel before the trial ends - otherwise your first full charge hits your account automatically. This is where most people run into trouble, and why Stopee exists to guide you through the process with clarity and confidence.

How much Dofasting costs in malaysia

Dofasting prices are set in US dollars on their website, so your final charge will depend on your bank's conversion rate at the time of billing. Here are the standard plans as they appear to Malaysian subscribers:

Pro tip: Dofasting often displays personalised discounts after you complete their initial health quiz, so two people in Malaysia may see slightly different offers. Always check your confirmation email to confirm the exact renewal date and price you will be charged.

Reasons you might want to cancel Dofasting

You might be here because you tried the app and found the AI coaching felt generic rather than personalised. Or perhaps the meal plans did not fit your lifestyle, and the paid features did not deliver what the free tier promised. Some users realise the fasting timer alone is not enough to justify a monthly charge, especially when free alternatives exist.

Whatever your reason, cancelling Dofasting is your right as a consumer, and Stopee supports that decision entirely. The key is doing it correctly so you do not get charged again and can recover your money if you are eligible.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 gives you specific rights when dealing with subscription services. You have the right to clear information about charges, the right to cancel without unreasonable barriers, and the right to a refund if the service does not match its description.

What the consumer protection act 1999 says about subscriptions

Under Section 4 of the Consumer Protection Act 1999, traders (including digital service providers like Dofasting) must provide you with accurate, clear information about the terms and cost of any recurring payment. This means Dofasting must tell you when the next charge happens and how to stop it.

If Dofasting failed to clearly disclose the auto-renewal terms, or if the cancellation process is deliberately hidden or made unreasonably difficult, you may have grounds to dispute the charge. Additionally, if you cancel within a reasonable time and Dofasting continues to charge you, you can escalate the matter to the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA).

When you can ask for a refund

Dofasting's official policy states that refunds are considered on a case-by-case basis, but Malaysian consumer law may entitle you to one. If you were charged without clear consent to auto-renewal, or if you cancelled within the refund window the company should offer, escalate your request to MDTCA with a copy of your evidence.

Most importantly, do not assume "no refund" is final. Document everything - your cancellation request, the date you sent it, any confirmation email, and your billing history - and keep it ready if you need to file a complaint with MDTCA or your credit card provider.

Dofasting's cancellation methods and which one applies to you

Dofasting operates without a physical office in Malaysia, so you cannot cancel by visiting a shop or calling a local phone number. The company handles cancellations entirely online through three channels depending on how you subscribed.

Which cancellation method you need to use

The method you use to cancel must match the method you used to subscribe. If you signed up directly on the Dofasting website, cancel on the website. If you subscribed through the Apple App Store or Google Play Store, you must cancel through that same store. Using the wrong channel is the single most common reason people think they cancelled when actually they have not.

Start by checking your payment confirmation email from when you first signed up. That email will tell you exactly where your subscription is active. Search your email for "Dofasting" or "order confirmation" and look for the merchant name and payment platform. Once you know where the subscription is, follow the correct steps for that platform.

How to cancel Dofasting step by step

Follow the exact steps for your platform below. Read all the way through before you start so you understand what you will see on screen and do not miss any fields or confirmation prompts.

Cancel Dofasting on the website

If you subscribed directly on Dofasting.com using your email and a payment card, cancel through the website login portal.

1. Open your web browser and navigate to dofasting.com/clients/login
   • Enter your email address and password
   • If you forgot your password, click "Forgot password?" and follow the reset email
2. Once logged in, look for your account menu (usually in the top right corner or under a profile icon)
3. Select "Account," "Subscription," or "My Plans" (the exact label depends on the current app version)
4. Find your active subscription and look for a "Cancel," "Pause," or "Manage" button next to it
5. Click that button and confirm you want to cancel
   • Dofasting may offer a discount code or temporary pause option; you do not have to accept these
   • Continue to the final cancellation confirmation
6. Screenshot the final confirmation page that shows your cancellation is processed
7. Check your email for a cancellation confirmation from Dofasting within 24 hours

Warning: Do not just delete the app or stop using it. Dofasting will still charge your card automatically until you complete these steps and receive a confirmation email. Many users mistakenly believe closing the app is enough.

Cancel Dofasting on apple app store (iPhone or iPad)

If you subscribed to Dofasting through the Apple App Store, you must cancel there, not in the app itself.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap "Subscriptions"
4. Find and tap "Dofasting" in the list
   • If you do not see it, scroll down - inactive subscriptions sometimes appear lower
5. Tap "Cancel Subscription" or "Edit Subscription" depending on your iOS version
   • If you see a "Change" or "Manage" button, tap that first, then look for cancel option
6. Confirm the cancellation by tapping the final "Confirm" or "Cancel Subscription" button
7. You will see a confirmation that your subscription will end on a specific date; take a screenshot of this date
8. Check your email (the one linked to your Apple account) for a cancellation receipt from Apple within 30 minutes

Pro tip: Apple's system sometimes takes a few minutes to process. If you do not see a confirmation email within an hour, log back into Settings > Subscriptions and tap Dofasting again to verify the cancellation went through. You should see "Subscription will be cancelled on [date]" rather than an active renewal date.

Cancel Dofasting on google play store (Android)

If you subscribed to Dofasting through Google Play, cancel there using your Android device or a computer.

1. On your Android phone or tablet, open the Google Play Store app
   • Alternatively, visit play.google.com/store on any computer
2. Tap your profile icon in the top right corner
3. Tap "Manage subscriptions" or "Payments and subscriptions" (wording varies by region)
4. Find and tap "Dofasting" from the list
5. Tap "Cancel subscription"
6. Confirm by selecting "Yes, cancel" when prompted
   • Google may offer a retention discount or pause; decline if you want to cancel fully
7. A confirmation will appear showing your subscription ends on a specific date; screenshot this
8. You will receive a confirmation email to your Google account email address

Warning: If you simply uninstall the Dofasting app from Google Play, your subscription will continue to renew. You must complete the cancellation steps above.

Cancel Dofasting by email (backup method)

If you cannot access your account online, or if you want a written record of your cancellation request, email Dofasting directly.

1. Open your email client and compose a new message to [email protected]
2. In the subject line, write: "Request to cancel my Dofasting subscription"
3. In the message body, include:
   • Your full name
   • The email address associated with your Dofasting account
   • Your current subscription plan (monthly, quarterly, or 6-month)
   • The date of your next renewal (if you know it)
   • A clear statement: "I request immediate cancellation of my subscription. Please confirm cancellation in writing."
4. Send the email and keep a copy in a folder for your records
5. Dofasting aims to respond within 48 hours but may take up to 5 business days
6. Expect a reply confirming cancellation; forward this to your own records

This method is slower than online cancellation but creates a paper trail. If Dofasting claims you never cancelled, you have proof you asked them to stop charging you.

What happens immediately after you cancel

Cancelling Dofasting does not delete your account instantly - it simply stops the auto-renewal. You can still access your account and meal plans until your current billing period ends.

Your access and data after cancellation

After you cancel, you retain access to the app and website until your renewal date passes. This means if you are on a monthly plan and cancel on day 15, you can still use all features until day 30. This is your window to download or save any meal plans, progress notes, or data you want to keep.

Once the renewal date passes, Dofasting will lock most premium features. You may still see basic timers or limited content, but personalised coaching, advanced meal plans, and progress tracking will become unavailable. Take screenshots or notes of any information you want to refer to later.

Check your next billing date is removed

Log back into your Dofasting account 48 hours after you cancel and verify that the next renewal date is gone. If you still see a future billing date, your cancellation did not go through - try cancelling again using the method above or contact Stopee for guidance on how to escalate your case.

If you subscribed through App Store or Google Play, go back to your device's subscription settings and confirm the status shows "Subscription will be cancelled" rather than an active renewal date.

Refunds, chargebacks, and getting your money back

Dofasting's stated policy is that refunds are issued on a case-by-case basis, but you have options if the company refuses and you believe you are entitled to one under Malaysian consumer law.

When you might be eligible for a refund

You have the strongest case for a refund if you meet any of these conditions:

• You cancelled within 48 hours of subscribing (most companies offer a grace period)
• You did not explicitly consent to auto-renewal in clear language
• Dofasting made cancellation deliberately difficult or hidden
• The service did not work as described (technical faults, missing features)
• You subscribed to a free trial and were charged without clear notice

If one or more of these apply, request a refund in writing. Email [email protected] with the subject "Refund request for subscription cancellation" and explain your reason clearly. Include your order number, subscription start date, and the charge date. Dofasting has no legal obligation to refund, but many companies do when a customer provides a good reason and a formal request.

What to do if Dofasting refuses a refund

If Dofasting denies your refund request and you believe the denial breaches Malaysian consumer law, escalate the complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Stopee recommends gathering this evidence first:

• Screenshots of the original subscription offer and terms you saw when signing up
• Your order confirmation email
• Any bank or credit card statements showing the charge
• Your email exchange with Dofasting about the refund
• Your cancellation confirmation

File a complaint with MDTCA online at mdtca.gov.my or visit a local MDTCA office in your state. The authority can compel Dofasting to reconsider, and many disputes are resolved in the consumer's favour once formal action begins.

Credit card chargeback as a last resort

If Dofasting continues to charge you after you cancel, or if the company ignores your refund request entirely, contact your bank or credit card issuer and request a chargeback. Tell them you cancelled the subscription and were charged anyway, or that you were charged for a service that no longer worked. Your bank can reverse the charge and investigate whether Dofasting is engaging in unfair billing practices.

Keep all evidence (cancellation emails, bank statements, your complaint to MDTCA) and provide it to your bank when filing the chargeback request. Most banks will side with the customer if the evidence is clear.

Common mistakes that delay or prevent cancellation

Many people believe they have cancelled Dofasting when they have not - and they only realise it when the next charge hits their account. Here are the traps to avoid.

Mistake 1: deleting the app instead of cancelling the subscription

This is the number one reason people think they cancelled when they have not. Removing the Dofasting app from your phone does absolutely nothing to stop the subscription. Your payment method will still be charged every month until you formally cancel through the platform.

Cancellation requires logging in and finding the subscription management screen. If you delete the app, you will lose easy access to that screen. Always cancel first, then delete the app if you want to.

Mistake 2: cancelling on the wrong platform

If you subscribed through Google Play but try to cancel on the Dofasting website, the website cancellation will fail - because the subscription is not managed there. Similarly, if you subscribed on the website but try to cancel through App Store, nothing will happen.

Before you do anything, find your original receipt email and confirm which platform you used to sign up. Match that platform exactly when you cancel.

Mistake 3: not cancelling early enough

Dofasting's terms state you must cancel at least 48 hours before your renewal date. If you cancel at 11pm on the day before your renewal, you may still get charged. Set a phone reminder 5 days before your renewal date to give yourself a buffer.

Pro tip: Look at your subscription confirmation email and add the renewal date to your phone calendar with a notification 7 days before. This way you will never accidentally miss the cancellation deadline.

Mistake 4: not waiting for a confirmation email

Clicking "Cancel" on the website or app does not mean your cancellation is finished. You must receive a confirmation email from either Dofasting or the payment platform (Apple, Google, etc.). Without this confirmation, you do not have proof you tried to cancel.

If you do not receive a confirmation email within 2 hours of cancelling, try again or use the email method to create a written record.

Mistake 5: assuming a pause is the same as a cancellation

Some apps offer a "pause subscription" option that sounds like it cancels but actually just delays the next charge for a set period. Once that period ends, your subscription auto-renews and you get charged again. If you truly want to stop paying, choose cancel, not pause.

How to prevent accidental re-subscription

After you cancel and your current period ends, Dofasting usually removes all access. However, some users accidentally re-subscribe if they log back in and see a sign-up offer. Once your subscription expires, treat the app as if it no longer belongs to you - do not click any "upgrade," "renew," or "subscribe" buttons.

Check your subscription history regularly

For the 3 months after you cancel, check your bank or credit card statements weekly to confirm no new charges appear. If Dofasting charged you after you cancelled, contact your bank immediately and explain the situation. Most banks will reverse unauthorised charges within 48 hours and start an investigation into the merchant.

Similarly, check your App Store or Google Play subscriptions list once a month. Log into Settings > Subscriptions (Apple) or Google Play > Manage subscriptions (Android) and verify Dofasting is no longer listed, or that its status clearly shows "Cancelled" or "Will expire on [date]."

Dofasting cancellation checklist for malaysia

Use this checklist to confirm you have cancelled correctly before you leave this page.

Dofasting versus similar apps: should you switch instead?

If you are cancelling Dofasting because it did not work for you, consider whether another app might be a better fit before you sign up to another subscription. Here is how Dofasting compares to common alternatives:

Before you switch to another paid app, try a free alternative for 2 weeks. You may find that a free fasting timer or fitness app meets your needs without the monthly cost. Stopee has helped thousands of consumers realise they do not need as many subscriptions as they think they do.

Contact information and escalation options

Dofasting operates as a fully digital service without a physical office in Malaysia. Here is how to reach them and where to escalate if they do not respond:

How to contact Dofasting

• Email support: [email protected] (response time 48 hours to 5 business days)
• Help centre: Visit the help page on the Dofasting website for knowledge base articles and submit a help request form
• Cancellation portal: dofasting.com/clients/login
• No phone number or Malaysian office: Dofasting does not list a phone number or local Malaysian support line

Escalation to malaysian authorities

If Dofasting does not respond to your cancellation or refund request within 5 business days, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA):

• MDTCA online complaint form: mdtca.gov.my
• MDTCA hotline (KL): +603 8000 8000
• Local office finder: Visit mdtca.gov.my to find your state's consumer affairs office
• Bank chargeback: Contact your bank or credit card issuer if Dofasting continues to charge you

Stopee encourages you to gather all evidence (emails, screenshots, bank statements) before contacting MDTCA. The authority takes complaints seriously when you provide clear documentation.

Final summary: how to cancel Dofasting in malaysia with confidence

Cancelling Dofasting requires three things: finding the correct platform where you subscribed, logging in and completing the cancellation form, and receiving a confirmation email. You have the right to cancel at any time under Malaysian consumer law, and you may be eligible for a refund if the service failed to deliver or if you did not clearly consent to auto-renewal.

The most important step is doing it at least 48 hours before your renewal date. If you missed that deadline and were charged unfairly, request a refund in writing and escalate to MDTCA if Dofasting refuses.

Stopee has helped thousands of consumers cancel subscriptions like Dofasting and understand their consumer rights. Whether you are cancelling because the app did not suit you or because you simply want to save money, you deserve a frictionless exit. Use the step-by-step guides above, keep your confirmation emails, and do not hesitate to escalate to MDTCA if Dofasting makes cancellation difficult.

If you encounter any issues cancelling Dofasting or need help understanding your refund options, Stopee is here to guide you. Visit Stopee.com to find similar guides for hundreds of subscription services in Malaysia, and to get personalized support from our consumer advocacy team.