Manage Dofasting

How to cancel dofasting and protect your subscription rights in canada

What dofasting is and why you might want to cancel

Dofasting is a subscription-based app and web platform designed to help you manage intermittent fasting through tracking tools, progress monitoring, and personalized coaching features. You can access it through the Dofasting website or as a mobile app on both iOS and Android devices. The service offers three subscription tiers ranging from 3 to 12 months, with prices starting at C$32.99.

You might be considering cancellation for several reasons: you've completed your fasting goals, the app doesn't fit your lifestyle, unexpected charges surprised you, or you simply want to explore other options. Whatever your reason, Stopee understands that cancelling a subscription should be straightforward, transparent, and free from hidden obstacles. The challenge is that Dofasting subscriptions live on multiple platforms, and each one has different cancellation rules.

Why cancelling matters more than you think

Cancelling a subscription isn't just about stopping charges-it's about reclaiming control of your recurring payments. Many Canadians unknowingly renew subscriptions they no longer use, losing money to automatic billing. Stopee has found that the longer you delay cancellation, the more you risk forgetting about the subscription entirely, leading to months of unnecessary charges.

Your cancellation challenge: multiple platforms, one app

The tricky part is that Dofasting operates across three separate payment channels: their own website, the Apple App Store, and Google Play. You cannot cancel an app store subscription from the Dofasting website itself. This separation exists because Apple and Google handle their own billing and refund systems independently. Understanding which platform you purchased from is your first critical step.

Your consumer rights in canada and automatic renewal laws

Canada's consumer protection framework gives you significant power when dealing with subscriptions. You have rights that often exceed what a company's terms of service claim.

What the consumer protection act requires of dofasting

Under federal and provincial consumer protection laws across Canada, any business offering automatic renewals-including Dofasting-must obtain your clear, express consent before charging you. The company must also provide you with advance notice before each renewal, and you must have a simple, straightforward way to cancel. These aren't optional courtesies; they're legal requirements.

If Dofasting failed to obtain your clear consent for automatic renewal, or if they made cancellation deliberately difficult, you may have grounds to dispute charges or demand refunds. Stopee recommends documenting your cancellation request (screenshot or email confirmation) because this evidence supports any complaint you file later.

Cooling-off rights for online purchases

Most Canadian provinces allow you a cooling-off period (typically 7-14 days) to cancel digital services without reason, provided the company delivered the service with your permission. If you cancel within this window, you're entitled to a full refund. After that period, refunds depend on the company's policy or whether the service was faulty.

Where to escalate if dofasting refuses

If Dofasting refuses to refund you or process your cancellation, you can file a complaint with your provincial consumer protection agency. In Ontario, that's the Ontario Government's consumer protection line; in British Columbia, it's the Consumer Protection BC office. These agencies take automatic renewal violations seriously and can compel refunds on your behalf. Stopee has seen consumers succeed with complaints when they documented their cancellation attempt and the company's refusal to comply.

Dofasting pricing and subscription plans

Understanding your plan helps you decide whether cancellation makes financial sense. Here's what Dofasting charges:

The longer your plan, the lower your monthly cost. However, if you cancel before your period ends, you'll lose access to premium features once your current billing cycle completes. Unlike some services, Dofasting doesn't prorate refunds, meaning cancelling mid-cycle doesn't recover unused days unless you fall within your provincial cooling-off window.

How to cancel dofasting on each platform

Cancellation steps depend entirely on where you purchased your subscription. Follow the exact method for your platform to avoid the common mistake of thinking one cancellation covers all channels.

Cancel a dofasting website subscription

If you subscribed directly through dofasting.com and paid with a credit card, you cancel through your account dashboard:

1. Visit dofasting.com and sign in with your email and password.
   • If you forgot your password, click "Forgot password?" to reset it.
2. Navigate to your Account Settings (usually found in the top-right menu or under Profile).
   • Look for "Subscriptions," "Billing," or "Membership" sections.
3. Find your active subscription and select Cancel Subscription or similar language.
   • The app may ask why you're cancelling; you can skip this or provide feedback.
4. Confirm the cancellation. You should receive an email confirmation within minutes.
   • Pro tip: Take a screenshot of the confirmation page before closing your browser. This proof is invaluable if billing disputes arise later.
5. Your premium access continues until the end of your current billing period.
   • After that date, your account reverts to free features, and you stop being charged.

Warning: Deleting your Dofasting account is not the same as cancelling your subscription. If you delete your account before cancelling your subscription, your recurring charge may continue, and you'll have no way to manage it from within the app. Always cancel first, then delete if you choose.

Cancel an apple app store subscription

If you purchased Dofasting through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through your Apple ID settings, not through the Dofasting app:

1. Open the App Store app on your Apple device.
   • On iPhone or iPad, tap the profile icon in the top-right corner.
   • On Mac, click your name in the top-left menu bar, then "Account Settings."
2. Select Subscriptions from the menu.
   • You'll see all your active and past subscriptions listed.
3. Find Dofasting in the list and tap or click it.
   • If you don't see it, ensure you're signed in with the correct Apple ID used for purchase.
4. Tap or click Cancel Subscription.
   • Apple will show you the cancellation date and confirm you'll retain access until then.
5. Confirm your choice on the next screen.
   • You'll receive an email confirmation from Apple within minutes.

Pro tip: Apple typically gives you a grace period (often 3-7 days) to reactivate if you cancel by mistake. If you change your mind, you can resubscribe immediately from the App Store without losing your Dofasting account data.

Cancel a google play subscription

If you subscribed to Dofasting through Google Play on an Android device, cancellation happens in Google Play, not in the Dofasting app:

1. Open Google Play Store on your Android phone or tablet.
   • You can also access it via play.google.com from a web browser.
2. Tap or click your profile icon in the top-right corner.
   • Select "Manage your Google Play account."
3. Go to the Subscriptions tab.
   • You'll see all your active subscriptions listed.
4. Select Dofasting from the list.
   • If you're using a web browser, you may need to click "Manage subscriptions" first.
5. Choose Cancel Subscription.
   • Google will ask if you want to continue or confirm the cancellation.
6. Confirm the cancellation.
   • You'll receive an email confirmation from Google, and your billing will stop after the current period ends.

Pro tip: Google Play often shows you a "special offer" to keep your subscription before you confirm cancellation. Ignore this unless you genuinely want to stay subscribed. Your decision to cancel stands even if Google displays retention offers.

What happens immediately after you cancel

Cancelling a Dofasting subscription doesn't mean losing access right away-understanding your post-cancellation timeline prevents confusion and frustration.

Your access during the final billing period

When you cancel, Dofasting (or Apple/Google) prevents automatic renewal on your next billing date. However, you retain full access to all premium features until the end of your current billing cycle. If your renewal date is December 15, and you cancel on December 1, you use the app at full capacity until December 15. On December 16, you log in and see only free features.

What happens to your account and data

Your Dofasting account-including your fasting logs, progress history, and personal settings-remains intact unless you request account deletion. This is a safety feature: if you decide to resubscribe in the future, your data is waiting for you. However, free accounts have limited functionality, so you won't see all your historical analytics without a premium subscription.

Warning: Deleting your account is permanent and cannot be undone. Once deleted, all your Dofasting data is removed. Don't delete your account to avoid charges; cancelling the subscription does that automatically. Stopee advises you to delete your account only if you're certain you'll never use Dofasting again.

Your next steps if you subscribed via app store

If you cancelled through Apple App Store or Google Play, your relationship with Dofasting's website is unchanged. You can still log into dofasting.com with your email address, and you can recover your account data anytime. The app store handles your billing entirely; Dofasting's website team doesn't process those cancellations.

Refunds and cooling-off rights for dofasting

Refunds are not automatic, but you have several levers to pull depending on when you cancel and where you purchased.

Website subscription refunds

If you subscribed directly at dofasting.com, Dofasting's stated policy allows refunds within 14 days of purchase only if you can prove the service was faulty or failed to deliver as described. This is a fault-based refund policy, not a no-questions-asked guarantee. However, Canadian consumer protection law may override this if:

• You cancel within your provincial cooling-off window (typically 7-14 days) and Dofasting delivered the service with your permission. You're entitled to a full refund.
• You cancel after the cooling-off period, and you can show Dofasting made cancellation deliberately difficult or failed to provide renewal notice. Complaint to your provincial consumer agency may secure a refund.
• You cancel and the app genuinely didn't function as promised (crashes, missing features, misleading marketing). Document the issue and request a refund citing the fault.

To request a refund for a website subscription, contact Dofasting's support team directly. Look for a "Contact Us" button on dofasting.com or check your confirmation email for a support email address. Be specific: state the date you purchased, your order number, and your reason. Stopee recommends keeping your refund request polite but clear-companies are more likely to approve refunds when you're professional.

Apple app store refunds

Apple handles refunds for App Store purchases independently of Dofasting. You must request a refund directly from Apple, not from Dofasting. Here's how:

1. Go to reportaproblem.apple.com or open the App Store app on your device.
   • On your device, tap your profile icon, then "Purchases" or "Subscriptions."
2. Find your Dofasting purchase and select Report a Problem.
   • Apple will show you available refund reasons (app not working, charges unauthorized, etc.).
3. Choose the reason that applies and submit your request.
   • Be honest: "I don't want to use it anymore" often results in denial, while "The app crashed repeatedly" or "I was charged without consent" has better odds.
4. Apple typically responds within 24-48 hours. If approved, the refund processes to your original payment method.
   • Pro tip: If Apple denies your refund, you can dispute the charge with your credit card company or bank. Canadian credit card issuers must investigate chargebacks within 30 days.

Google play refunds

Similar to Apple, Google Play processes its own refunds:

1. Visit play.google.com/store and sign in with your Google account.
   • Alternatively, open Google Play Store on your Android device.
2. Go to Manage Your Subscriptions or Account.
   • Find Dofasting in your purchase history.
3. Select the purchase and choose Report a Problem or Request a Refund.
   • Google asks you to select a reason. Honesty matters-fraud claims trigger investigation.
4. Submit your request and wait for Google's response (usually within 48 hours).
   • If approved, the refund returns to your original payment method.

Pro tip: Both Apple and Google are more likely to approve refunds if you have a history of responsible requests. Submitting multiple refund requests in a short time can flag your account and result in future denials.

Common cancellation mistakes and how to avoid them

Cancelling should be simple, but many Canadians stumble on preventable errors that delay the process or leave charges running. Stopee has tracked these patterns and wants you to skip the frustration.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Deleting Dofasting from your phone does absolutely nothing to stop charges. Your subscription continues renewing until you explicitly cancel it through the platform where you purchased. The app is just software; your payment obligation exists in Apple's, Google's, or Dofasting's billing system, not on your phone. Always cancel first, then delete the app if you wish.

Mistake 2: cancelling on the wrong platform

If you bought on the Apple App Store but tried to cancel through Dofasting's website, your cancellation won't take effect. The website has no link to your Apple billing. You must cancel where you purchased. Stopee recommends checking your confirmation email to confirm which platform processed your payment. Your receipt will say "Apple," "Google Play," or "Dofasting.com."

Mistake 3: not taking a screenshot of the confirmation

If you cancel and later dispute charges with your bank or file a complaint with your provincial consumer agency, you need proof that you actually cancelled. A screenshot of the confirmation page, an email receipt, or a support ticket number all serve as evidence. Without proof, companies claim you never cancelled, and disputes take longer to resolve.

Mistake 4: ignoring your final billing date

Cancellation doesn't stop your current billing cycle. If you cancel on May 10 and your renewal date is May 20, you'll be charged one more time on May 20. Mark your calendar for your final renewal date so you're not shocked by that last charge. You can usually find this date in your subscription details or confirmation email.

Mistake 5: assuming a refund will come automatically

Cancelling a subscription and receiving a refund are two separate actions. Cancelling just stops future charges. Getting money back requires a separate refund request (within 14 days for Dofasting website purchases) or a complaint to Apple/Google. Don't assume the company will offer you back your money without asking.

Your checklist for a smooth dofasting cancellation

Use this step-by-step checklist to ensure you've covered every base:

• Confirm which platform you purchased from (check your confirmation email or bank statement).
• Note your next billing date and current subscription price.
• Complete the cancellation steps for your specific platform (website, Apple, or Google Play).
• Take a screenshot of the cancellation confirmation page or email.
• Save your confirmation number or reference ID if provided.
• Mark your calendar for your final billing date to confirm the last charge is correct.
• If seeking a refund, submit your request within 14 days of purchase (for website) or immediately (for app stores).
• Keep all email confirmations and screenshots until your account fully transitions to free status.
• Monitor your next statement to confirm charges have stopped.
• Delete the app only after confirming cancellation is active (check your subscription status in settings).

Stopee's summary and next steps

Cancelling Dofasting is straightforward once you understand that each platform-website, Apple App Store, and Google Play-has its own cancellation process. You cannot cancel an app store subscription from the Dofasting website. Identify where you purchased, follow the exact steps for that platform, take a screenshot of your confirmation, and monitor your statement to confirm the charge stops.

Your consumer rights in Canada protect you far beyond Dofasting's stated policies. If the company charged you without clear consent, failed to notify you of renewal, or made cancellation deliberately difficult, you can escalate to your provincial consumer protection agency and demand a refund. These agencies enforce automatic renewal laws and take violations seriously.

Refunds depend on your refund window and the reason for cancellation. Website subscribers can request refunds within 14 days of purchase if the service was faulty. App store subscribers must request refunds through Apple or Google directly. After your cooling-off window closes, refunds become harder but not impossible if you can prove the company violated consumer protection requirements.

Stopee exists to help you cancel subscriptions with confidence and recover money you're owed. Our guides have helped thousands of consumers cancel unwanted services and understand their rights when companies resist. If Dofasting refuses your cancellation or denies a refund you deserve, Stopee's resources and escalation pathways ensure you know exactly how to pursue your complaint through regulatory channels.

Take action today: cancel through your correct platform, request your refund if eligible, and document everything. Your money matters, and so does your right to stop paying for services you no longer use.