Manage Dofasting

How to cancel DoFasting in new zealand and reclaim your subscription

Understanding DoFasting and why you might want to cancel

DoFasting is a digital fasting and wellness platform that combines an app, personalised meal plans, coaching content and supplements to help you track intermittent fasting progress. The service runs on a subscription model, and like many wellness apps, it automatically renews unless you actively cancel. If you've decided DoFasting isn't working for you-or you've simply finished your fasting journey-you're in the right place. At Stopee, we help thousands of New Zealand consumers cancel unwanted subscriptions, understand their rights and reclaim control of their spending.

How DoFasting works

You access DoFasting through the company's website or mobile apps (iOS and Android). Physical supplements ship separately as goods. Your subscription renews automatically on your billing date unless you cancel before that date arrives. Many subscribers don't realise that deleting the app from your phone does not cancel your subscription-a critical gap that catches people off guard.

Common reasons to cancel

You might cancel because the app didn't suit your lifestyle, you've reached your fitness goals, the cost doesn't justify the value you're getting, or you'd prefer to manage fasting without a paid platform. Whatever your reason, cancelling promptly protects your wallet and ensures you're not charged for a service you're no longer using.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you cancel digital services and goods. Understanding these rights empowers you to push back if DoFasting refuses a refund or tries to block your cancellation.

What the consumer guarantees act covers

Under the Consumer Guarantees Act, digital services and goods must be of acceptable quality, fit for purpose and delivered within a reasonable timeframe. If DoFasting fails to deliver on these promises-for example, if the app is fundamentally broken or misleadingly advertised-you have grounds to request a refund, replacement or compensation. The 14-day window mentioned in DoFasting's terms aligns with standard NZ consumer law expectations.

Your right to cancel freely

You have the right to cancel your subscription at any time. Consumer law in New Zealand does not favour lock-in contracts or unreasonable cancellation barriers. If DoFasting makes cancellation deliberately difficult-burying the cancellation button, requiring phone calls, or refusing to process email requests-you can escalate to the Commerce Commission or your local Citizens Advice Bureau. Stopee recommends documenting all cancellation attempts in case you need to escalate your case.

Cancellation methods: where and how to cancel DoFasting

Your cancellation route depends on where you purchased your DoFasting subscription. Each platform has its own rules, and using the wrong method means your subscription will keep renewing.

Cancelling a website subscription

If you subscribed directly through the DoFasting website (not through Apple or Google), you must cancel via their website. App deletion will not stop your charges.

1. Log into your DoFasting account at app.dofasting.com using your email and password.
   • If you've forgotten your password, use the "Forgot password?" link and reset it via email.
2. Navigate to your account settings or subscription management section.
   • Look for tabs labelled "Subscription", "Billing", "Plan" or "Membership".
3. Find the option to cancel or manage your subscription.
   • You may see a "Cancel subscription" or "Downgrade plan" button.
4. Follow the on-screen prompts to confirm your cancellation.
   • DoFasting may ask why you're leaving; this feedback is optional but helpful.
5. Confirm that your cancellation has been processed.
   • Check your email for a cancellation confirmation message.
   • Your subscription should stop renewing at your next billing date.
6. Important: Cancel at least 48 hours before your next billing date to prevent an unwanted charge.
   • If you miss this window and are charged, you can request a refund (see the refund section below).

Pro tip: If the website cancellation option doesn't appear, contact DoFasting support directly via their help centre at help.dofasting.com. Email your cancellation request and ask for written confirmation. Stopee recommends keeping all email correspondence as proof of your cancellation attempt.

Cancelling an apple app store subscription

If you signed up for DoFasting through your Apple ID, you must cancel through Apple, not through the DoFasting app itself. The DoFasting app cannot process your cancellation.

1. Open the Settings app on your iPhone, iPad or Mac.
2. Tap your Apple ID at the top of the screen.
3. Tap "Subscriptions" (or "Media and Purchases" on older iOS versions).
4. Find "DoFasting" in your active subscriptions list.
5. Tap "DoFasting" to open the subscription details.
6. Tap "Cancel Subscription" and follow the prompts to confirm.
   • Apple will show your cancellation effective date.
7. Confirm that you receive a cancellation confirmation email from Apple.

Warning: Simply deleting the DoFasting app from your device will not cancel your Apple subscription. You must complete the steps above, or your Apple account will continue to be charged every billing cycle.

Cancelling a google play subscription

If you downloaded DoFasting on Android and subscribed through Google Play, you must cancel via your Google account. The app itself does not process cancellations.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Tap "Manage subscriptions" or "Payments and subscriptions".
4. Select "Subscriptions" to view your active subscriptions.
5. Find and tap "DoFasting" in the list.
6. Tap "Cancel subscription" and confirm your cancellation.
   • Google will confirm your cancellation date in the app.
7. Check your email for a cancellation confirmation from Google.

Pro tip: Google Play cancellations typically take effect at the end of your current billing period. You'll retain access to DoFasting's paid features until that date, but no further charges will be applied. At Stopee, we've helped many users navigate platform-specific cancellations like this one.

Timeline and what happens after you cancel

Cancelling DoFasting doesn't happen instantly, and understanding the timeline helps you avoid surprise charges and manage your access expectations.

Immediate effects of cancellation

Once you submit your cancellation request, DoFasting or your payment platform (Apple, Google) processes it right away. However, you typically retain full access to the app and all paid features until your current billing period ends. This is fair-you've already paid for that time, and the company won't charge you again after the period closes.

When your access ends

Your DoFasting access will expire at the end of your paid period. If you subscribed monthly and cancelled on day 5 of a 30-day cycle, you'll have access through day 30. If you subscribed annually, you'll keep access through the rest of that year. After the period ends, you'll lose access to premium features and cannot log back in.

What remains of your account

Your DoFasting account and personal data (fasting logs, meal plans, coaching notes) typically remain on DoFasting's servers even after cancellation, unless you request full account deletion. Stopee recommends clarifying DoFasting's data retention policy before you cancel, especially if you're concerned about your personal health information being retained. You can request account deletion separately through your account settings or by contacting their support team.

Refund policy and how to recover money after cancellation

DoFasting applies a strict no-refund policy unless your purchase is faulty or you cancel within their allowable window. Understanding exactly what qualifies for a refund is crucial if you've already been charged after cancelling.

DoFasting's stated refund policy

DoFasting does not offer refunds for digital subscriptions or coaching content after the purchase is complete, except in these cases:

• A product is proven faulty within 14 days of delivery, with visual proof supplied.
• A physical supplement is returned unopened and in original packaging within 14 days of receipt.
• In-app purchases made through Apple or Google are refunded through those platforms, not by DoFasting.

How to request a refund

If you believe you're entitled to a refund-for example, you were charged after you cancelled, or the app malfunctioned-follow these steps:

1. Log into your DoFasting account and gather proof of your cancellation or the problem (screenshots, emails, transaction records).
2. Contact DoFasting support through their help centre at help.dofasting.com.
3. Submit a refund request with clear details: your order number, purchase date, reason for the refund and supporting evidence.
4. Allow 5-7 working days for DoFasting to review your request.
5. If approved, the refund will be returned to your original payment method within 14 working days.

Warning: If DoFasting refuses your refund and you believe the refusal breaches consumer law, you can escalate your complaint to the Commerce Commission (comcom.govt.nz) or contact your local Citizens Advice Bureau. They can advise you on whether the company's stance violates the Consumer Guarantees Act.

Refunds for app store purchases

If you subscribed through Apple or Google Play, refunds are processed by those platforms, not by DoFasting. Request your refund directly from Apple or Google using their respective support channels. Both platforms allow refund requests up to 48 hours after purchase; beyond that window, approval is discretionary.

Common mistakes when cancelling DoFasting

Cancelling a subscription sounds straightforward, but small errors leave you vulnerable to ongoing charges and frustration. Here are the traps Stopee sees most often.

Deleting the app without cancelling the subscription

This is the biggest mistake. Removing DoFasting from your phone does nothing to your subscription. Your payment method is still linked to DoFasting's systems, and you'll be charged on your next billing date. Always cancel through the website or your payment platform first, then delete the app afterward.

Missing the cancellation deadline

DoFasting requires you to cancel at least 48 hours before your billing date. If you cancel too close to renewal, you'll be charged and must then request a refund. Mark your billing date in your calendar and set a reminder to cancel 3-4 days in advance. Stopee recommends automating this by adding a repeating alert to your phone.

Cancelling through the wrong platform

If you signed up through Apple, cancelling on the DoFasting website won't work. You must cancel through Apple. Similarly, if you subscribed via Google Play, the DoFasting website cancellation won't apply. Confirm where you subscribed before you attempt to cancel, and use that exact platform.

Not saving your cancellation confirmation

Always capture proof of your cancellation-a screenshot, email confirmation or reference number. If a surprise charge appears on your statement, this proof is your evidence that you cancelled. Without it, disputing the charge becomes much harder.

Pricing and current DoFasting plans in new zealand

Knowing what you're paying helps you decide whether cancellation is the right move or if switching to a cheaper plan makes more sense.

Current DoFasting pricing

DoFasting does not publish exact New Zealand Dollar prices on its main website. Pricing is typically shown in USD or automatically converted through app stores at the regional exchange rate. The table below reflects approximate NZD conversions based on typical international pricing; actual prices may vary.

Pro tip: If the cost is your main concern, try DoFasting's free tier first before committing to a paid plan. At Stopee, we believe you should test any wellness app for at least a week before authorising recurring charges.

Deciding whether to cancel or downgrade

Before you cancel outright, consider whether downgrading to a cheaper plan or pausing your subscription might suit you better. Some users benefit from stepping back rather than leaving entirely.

Reasons to cancel immediately

• The app is fundamentally broken or not working as advertised.
• You're not using the features and have no intention to restart.
• The cost is unsustainable and you cannot use a cheaper plan.
• You prefer to manage fasting without a paid tool.

Reasons to pause or downgrade instead

• You want to keep your account and data but need a break financially.
• You're considering returning in a few months.
• A free tier or cheaper plan suits your current needs.

Check DoFasting's website to see if they offer a pause feature (many do not) or a downgrade option. If neither exists and you're unsure, cancelling is always reversible-you can resubscribe later.

Checking your cancellation was successful and your account status

After you cancel, verify that the cancellation actually went through. Stopee recommends this because billing errors happen, and confirming now prevents unexpected charges later.

How to confirm your cancellation

1. Check your email for a cancellation confirmation from DoFasting, Apple or Google Play (whichever platform you used).
   • If you don't see one within 24 hours, contact support to ask for confirmation.
2. Log back into your DoFasting account and navigate to your subscription or billing section.
   • It should display "Cancelled" or "No active subscription" or show your access end date.
3. For app store subscriptions (Apple or Google), revisit your subscriptions list in Settings and confirm DoFasting no longer appears under active subscriptions.
4. Monitor your next billing date closely.
   • Your payment method should not be charged.
   • If you are charged, gather evidence and request a refund immediately.

What to do if the cancellation didn't go through

If you see a charge after you believe you cancelled, don't panic. First, verify you actually cancelled by checking your email and account status. If the cancellation never processed, cancel immediately using the correct platform. Then contact DoFasting support or your payment platform to dispute the charge. Escalate to the Commerce Commission if the company refuses to refund you.

Comparison: DoFasting versus alternative fasting apps

If you're cancelling DoFasting because it's not right for you, these alternatives might be worth exploring before you commit to another paid app.

Test a free app for at least two weeks before paying for a premium fasting tool. This approach costs nothing and helps you avoid another expensive subscription you'll regret.

Contact information and escalation options

If DoFasting refuses to cancel your subscription or denies a refund you believe you're entitled to, use these official contact points to escalate your complaint.

DoFasting support channels

• Help centre: help.dofasting.com
• Email support: available through the help centre form
• In-app support: available in the DoFasting app settings menu

Important note: DoFasting does not list a specific New Zealand postal address. All website subscription requests should be directed to their support team via the help centre or email. Keep copies of all communication.

New zealand consumer protection contacts

• Commerce Commission: comcom.govt.nz | Phone: 0800 943 600 | Handles breaches of the Consumer Guarantees Act and Fair Trading Act
• Citizens Advice Bureau: cab.org.nz | Free, independent consumer advice
• Your bank or credit card provider: If DoFasting continues to charge you after cancellation, your bank can dispute the transaction and may refund you directly

Final checklist before and after cancellation

Use this checklist to stay organised and avoid common pitfalls when cancelling DoFasting.

Your path to cancelling DoFasting with confidence

Cancelling DoFasting doesn't have to be stressful or complicated. By following the platform-specific steps above, respecting the 48-hour deadline and keeping proof of your cancellation, you can exit cleanly and avoid surprise charges. Remember: deleting the app is not enough, and your consumer rights are backed by New Zealand law.

If DoFasting blocks your cancellation or refuses a refund you deserve, escalate to the Commerce Commission. You have the law on your side. At Stopee, we've helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds and reclaim their spending control. Visit stopee.com today to explore how Stopee can assist you with other problematic subscriptions or services you're paying for but no longer want.